Plextor 412-4 Manuel utilisateur

Contacting Plextor’s

Technical Support

Department

YOUR TASK: Learn the variety of methods you can use to contact

Plextor’s Technical Support Department. Learn

what information you should gather before

contacting Plextor’s Technical Support Department.

YOUR OBJECTIVE: Know how to get in contact with Plextor if you

experience any problems installing or operating

your PlexWriter.

YOUR METHOD: Store Plextor’s phone, fax, and BBS numbers in a

convenient location. Keep your drive’s serial number

and a copy of your sales receipt handy as well.

Our Technical Support Department will help you solve problems that relate specifi-

callytoyourPlexWriter4/12drive.Inmanycases,aproblemthatappearstobecaused

by your CD-R drive actually originates in another part of your computer. In such

instances our technical support staff will try to help you identify the part (e.g., SCSI

interface board) at fault and will refer you to the manufacturer of that part for further

assistance.

Although we think highly of the capabilities of our technical support staff, we

recognize that they do suffer from some limitations; namely, they do not possess

psychicortelepathicpowers.Therefore,theirabilitytohelpyoudependsagreatdeal

onyour abilitytohelpthem.Youmustactastheireyesandearsas theytrytodiagnose

and fix your problem. If you gather the information requested on the following page

before you contact them, you will find that your problem can be resolved much more

quickly.

Plextor’s Technical Support Department is available Monday through Friday, 6:30

a.m. to 5:30 p.m., PST. We are closed on weekends and some holidays.

---- CHAPTER 12 ----

5.75" x 8.25" PLEX WRITER MANUAL

Plextor Manual, Carla Williams

1/2/98

42 PX-R412CS OPERATION MANUAL

Before You Contact Us

Please gather as much of this information as possible:

✓The serial number of your CD-ROM drive (your serial number can be found

both on the warranty card that accompanied the drive and on a label on the

drive itself).

✓The name and model number of your SCSI interface board (e.g., Future

Domain TMC-1610, Adaptec AHA-1515, Trantor T-130).

✓Theversionofthe software devicedriversthatcame with yourSCSIinterface

board (this typically is found on the label of the floppy disk that contains the

device drivers).

✓The version of the Windows, DOS, Mac, Novell, OS/2, or UNIX operating

system you are using.

✓Thebrandnameandmodelnumberofyourcomputer(e.g.,Dell466/NP,Micron

P66PCI Powerstation, ALR Evolution V, Apple Macintosh Performa 575).

✓The type of VGA, Super VGA, or other graphics card you use.

✓Brand name and model number of any other peripherals you have installed/

connected to your computer (e.g., scanner, fax board, network board).

How to Contact Us

There are four ways for you to contact Plextor’s Technical Support Department:

1. Send us e-mail at [email protected] or visit our Web site for answers

to frequently asked questions.

2. LogontoourBBS(2,400/9,600/14.4/28.8/MNP,V.42bis)at 408-986-1569.

You will find a great deal of useful information and software on our BBS.

It includes:

Device drivers for various SCSI interface boards and soundboards (available only to

those who have purchased these boards directly from Plextor).

Utilities to enhance the operation of your drive.

Discussions of various technical problems you might encounter, with suggestions as

to how you might fix or circumvent them.

In addition, you can upload questions you have about the installation or operation of

yourPlexWriter4/12drive. A memberofPlextor’stechnical support staffwillrespond

to your question either by phone or e-mail.

CHAPTER 12 ---- Contacting Plextor’s Technical Support Department

5.75" x 8.25" PLEX WRITER MANUAL

Plextor Manual, Carla Williams

1/2/98

PX-R412CS OPERATION MANUAL 43

3. Sendafaxtotheattention of the Technical Support Departmentat408-986-

1010. Include your telephone number and the hours during which you can be

reached. Be as detailed as possible in describing your problem. It typically is

usefulifyoualsosendaprintoutofyourAUTOEXEC.BATandCONFIG.SYS files.

4. Call 800-886-3935 and select the technical support extension.

Returns

YoumustreceiveanRMA(ReturnedMaterialsAuthorization)numberfromourTechnical

Support Department before any Plextor CD-ROM drive can be returned for repair or

replacement. Any drive sent to Plextor without an RMA number will not be accepted.

Drives must be sent postage prepaid. We recommend that you insure your shipment,

asPlextorcannotbeheldresponsibleforanydamagethatmayoccurduringshipment.

Helpful Contacts

COMPANY PHONE FAX BBS/Web &/or

Product e-mail address

Adaptec 408-945-8600 408-262-2533 408-945-7727

SCSI interface boards & CD-R software www.adaptec.com

Advansys 408-383-9400 408-383-9753 408-383-9540

SCSI interface boards www.advansys.com

AMC 425-882-0587 425-861-8391 ----

Devices, cables, & accessories [email protected]

Basin Computers 800-238-4453 818-598-0110 818-597-0275

SCSI interface boards www.basincomputer.com

Diamond 408-325-7000 408-325-7070 408-524-9301

Soundboards www.diamond.com

DPT 407-830-5522 407-260-5366 407-830-1070

SCSI interface boards www.dpt.com

DTC 408-942-4000 408-942-4052 408-942-4010

SCSI interface boards www.datatechnology.com

FWB 415-482-4800 650-486-4858 ----

Mac device drivers www.fwb.com

Pacific Inter Connects 408-654-0234 408-982-9329 ----

Audio cables www.piccable.com

Plextor 408-980-1838 408-986-1010 408-986-1569

Recommend SCSI soundboards, audio cables, and all other technical support needs

[email protected]

CHAPTER 12 ---- Contacting Plextor’s Technical Support Department

5.75" x 8.25" PLEX WRITER MANUAL

Plextor Manual, Carla Williams

1/2/98

44 PX-R412CS OPERATION MANUAL

Specifications

Internal/External

Disc

Useable Formats

Read and Write CD-DA; CD-ROM (Mode 1); CD-ROM (Mixed Mode);

CD-ROM & CD-DA; CD-ROM XA; CD-I; Photo CD;

CD-EXTRA; Video CD

Disc Type ISO 9660-HFS; Rockridge; PhotoCD, Video CD; CD-I;

CD-Extra (CD-Plus); Enhanced CD; CD-R; CD+G;

CD-Midi; CD-Text

Disc Diameter 12cm (60 min. & 74 min.)

Writing Modes Track-at-Once, Disc-at-Once, Multisession, Incremental

Packet, Variable Packet

Recommended Media TDK, Taiyo Yuden, KODAK, Ricoh

Performance

Data Transfer Rate CLV Write/P-CAV Read

Sustained Read/Write 12X (read only): 1.8MB/sec -- Outer track

8X (read only): 1.2MB/sec -- Inner track

4X (read/write): 600KB/sec

2X (read/write): 300KB/sec

1X (read/write): 150KB/sec

Burst Read/Write Default 5MB/sec Burst

Maximum 10MB/sec Burst

Average Random Access 190ms

Ready Time CD-ROM: less than 11 seconds (average)

CD-R: less than 14 seconds (average)

Data Buffer 2MB

Spindle Motor Brushless

Error Rate Mode 1: Block/1012Bits; Mode 2: Block/109Bits

---- CHAPTER 13 ----

5.75" x 8.25" PLEX WRITER MANUAL

Plextor Manual, Carla Williams

1/2/98

PX-R412CS OPERATION MANUAL 45

Front Panel

Eject Auto Eject; Manual Emergency Eject

Lights Disc (green) ON/BUSY (amber): L = 1x, R = 2x, Both = 4x

Disc Loading Auto

Headphone Jack Stereo Minijack, 0.8V at 32 Ohms

Volume Control Wheel Knob

CD-Audio Controls Play/Track Advance; Stop/Eject

Rear Panel

Power Supply Internal: DC +5V at Average 0.5A (peak 0.8A);

DC +12V at Average 0.7A (peak 2.2A)

External: AC 100-240V 50/60 Hz, 0.3A (Auto Switching)

Interface Connector Internal: SCSI Bus, 50-Pin Header Type

External: SCSI Bus, Two (2) 50-Pin High Density

Jumpers/Switches SCSI ID, Parity, Term, Test, Block Size, Eject, Media

Lock

Environmental Conditions

Operating

Temperature 5 to 40 degrees Celsius

Humidity 20% to 80% Noncondensing

Storage

Temperature --30 to --55 degrees Celsius

Humidity 20% to 95% Noncondensing

Dimensions and Weight

Dimensions (W/H/D) Internal: 5.78" x 1.64" x 7.95" (without front panel)

External: 7.0" x 2.24" x 12.03" (without projection)

Weight Internal: 2.4 lbs

External: 5.7 lbs.

Reliability

MTBF 100,000 POH

Caddy Loading 100,000 Load Cycles

CHAPTER 13 ---- Specifications

5.75" x 8.25" PLEX WRITER MANUAL

Plextor Manual, Carla Williams

1/2/98

46 PX-R412CS OPERATION MANUAL

About Plextor

Since opening its Silicon Valley headquarters in 1990, Plextor has introduced twelve

generations of CD-ROM drives, two CD-R drives, and a complete line of CD-ROM

networking products. In 1994, Plextor began selling modular CD-ROM towers of its

own design. In 1995, Plextor introduced its first fault-tolerant dedicated CD-ROM

server, the PlexServer. In 1996, Plextor introduced the MegaPleX, a 200-disc CD-ROM

jukebox, and the PlexServer II, a dedicated CD-ROM server that supports either

NetWare or NT networks. Plextor’s NetPleX, network attach tower and REPleX,

CD-tower replicator, were introduced in April 1997, and the UltraPleX, the first Ultra

SCSI CAV CD-ROM drive, began shipping in November 1997. Plextor supports its

entire product line by developing customized software utilities and device drivers.

Plextor’s parent corporation, Shinano Kenshi of Japan, a developer and manufacturer

of advanced technology hardware and precision electronic equipment, privately

owns the company. Shinano Kenshi is best known for its expertise in motor manufac-

turing.

Faces Inside Back Cover

5.75" x 8.25" PLEX WRITER MANUAL

Plextor Manual, Carla Williams

1/2/98

PX-R412CS OPERATION MANUAL 47

Plextor CD-ROM Drives

Model Introduced Data

Transfer Rate Access

Time Buffer

Size

1st generation DM-3020/5020 1990 150KB/sec 430ms 64K

2nd generation DM-3021/5021 1991 150KB/sec 340ms 64K

3rd generation DM-3024/5024 1992 300KB/sec 265ms 64K

4th generation DM-3028/5028 1993 335KB/sec 240ms 64K

5th generation PX-43CH/45CH 1994 600KB/sec 220ms 1MB

6th generation PX-43CS/45CS 1994 600KB/sec 170ms 256K

7th generation PX-63CS/65CS 1995 900KB/sec 145ms 256K

8th generation PX-43CE/45CE 1995 675KB/sec 130ms 256K

9th generation PX-83CS/PX-85CS 1996 1200KB/sec 115ms 256K

10th generation PX-12CE/12TE 1996 1.8MB/sec 105ms 512K

11th generation PX-20TS 1997 1.8--3.0MB/sec 95ms 512K

12th generation PX-32TS 1997 2--8MB/sec 85ms 512K

Plextor CD-R Drives

Model Introduced

Max

Record

Speed Max Data

Transfer Access

Time Buffer

Size

1st generation PX-R24CS 1996 2X 600 KB/sec 390ms 512K

2nd generation PX-R412CS 1997 4X 1.8 MB/sec 190ms 2MB

5.75" x 8.25" PLEX WRITER MANUAL

Plextor Manual, Carla Williams

1/2/98

48 PX-R412CS OPERATION MANUAL

Warranty Information

PLEXTORCORP.(‘‘PLEXTOR’’)warrantsyourPlexWriter4/12againstanydefectinmaterial

and workmanship, under normal use, for a period of one year following its date of

purchase. In the event this product is found to be defective within the warranty period,

PLEXTOR will, at its option, repair or replace the defective drive.

This warranty is void if: a) the drive is operated or stored under abnormal use and

maintenance conditions; b) if the drive is disassembled, repaired, modified, or altered,

unless such repair, modification, or alteration is expressly authorized in writing by

PLEXTOR; c) if the drive is subject to abuse, neglect, lightning strike, electrical fault,

improper packaging, or accident; d) if the drive is installed improperly; or e) if the serial

number of the drive is defaced or missing.

PLEXTORwillnot, underanycircumstances,be liablefordirect,special,orconsequen-

tial damages such as, but not limited to, damage or loss of property or equipment, loss of

profits or revenues, cost of replacement goods, or expense or inconvenience caused by

serviceinterruptions.Undernocircumstanceswillanypersonbeentitledtoanysumgreater

than the purchase price paid for the drive.

Toobtainwarrantyservice,youmaycontactPLEXTOR’sTechnicalSupportDepartment

by calling 800-886-3935. They will attempt to diagnose and correct your problem by

phone.IfthedrivedoesnotfunctionproperlytheywillissueaReturnMaterialAuthorization

(RMA) number. You may be asked to furnish proof of purchase to confirm that the drive is

still under warranty.

All drives returned to PLEXTOR must be securely packaged and shipped postage

prepaid. All product returns must be authorized in advance by PLEXTOR’s Technical

Support Department. Authorization is confirmed by issuance of the RMA number, which

must be written prominently on the outside of the box in which the defective drive is

returned to PLEXTOR.

Inside back cover

5.75" x 8.25" PLEX WRITER MANUAL

Plextor Manual, Carla Williams

1/2/98

PLEXTOR (U.S.A.)

4255 Burton Drive, Santa Clara, CA 95054

Web Site: www.plextor.com

E-mail: [email protected]

Phone: 408-980-1838

FAX: 408-986-1010 BBS: 408-986-1569

Toll Free: 800-886-3935

PLEXTOR (Japan)

8F Kyodo-building 1-4-21 Yaesu

Chuou-ku, Tokyo, Japan 103

Web Site: www.plextor.co.jp

Phone: 81-3-3517-8061 FAX: 81-3-3517-8065

PLEXTOR (Europe)

Excelsiorlaan 1, 1930 Zaventem, Belgium

Phone: 32-2-725-5522 FAX: 32-2-725-9495

Outside back cover

5.75" x 8.25" PLEX WRITER MANUAL

Plextor Manual, Carla Williams

1/2/98

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