Plextor PX-43CH Manuel utilisateur

Contacting Plextor’s

Technical Support

Department

YOUR TASK: Learn the variety of methods you can use to contact

Plextor’s Technical Support Department. Learn

what information you should gather before

contacting Plextor’s Technical Support Department.

YOUR OBJECTIVE: Know how to get in contact with Plextor if you

experience any problems installing or operating

your 4PleX CD-ROM drive.

YOUR METHOD: Store Plextor’s phone, fax and BBS numbers in a

convenient location. Keep your drive’s serial

number and a copy of your sales receipt handy, as

well.

If you experience a problem while installing or operating your 4PleX drive, please

refer first to the troubleshooting chapter (Chapter 13) in this manual. It contains

solutionstothemostcommontypesofproblemsfieldedbyourtechnicalsupportstaff.

Ourtechnicalsupportdepartmentwillhelpyousolveproblemsthat relatespecifically

to your 4PleX drive. In many cases, a problem that appears to be caused by your

CD-ROMdrive actuallyoriginates inanother partof yourcomputer. Insuch instances

our technical support staff will try to help you identify the part (e.g., SCSI interface

board)at fault,and willrefer you to the manufacturer of thatpart forfurther assistance.

Although we think highly of the capabilities of our technical support staff, we

recognize that they do suffer from some limitations; namely, they do not possess

psychic or telepathic powers. Therefore, their ability to help you depends a great deal

onyourabilitytohelpthem.Youmustact as their eyesandearsastheytrytodiagnose

and fix your problem. If you gather the information requested on the following page

before your call, you will find that your problem can be resolved much more quickly.

Plextor’sTechnicalSupportDepartmentisavailableMondaythroughFridayfrom8:30

a.m. to 5:30 p.m. PST. We are closed on weekends and national holidays.

---- CHAPTER 14 ----

PX-43CH/PX-45CH OPERATION MANUAL 63

Plextor’s Technical Support Department

There are three ways for you to contact Plextor’s Technical Support Department:

1) Call 800-886-3935 and select the technical support extension.

2) Senda faxto theattention ofthe TechnicalSupport Departmentat 408-986-

1010. Include your telephone number and the hours during which you can

bereached.Beasdetailedaspossibleindescribingyourproblem.Ittypically

is useful if you also send a printout of your autoexec.bat and config.sys files.

3) Log on to our BBS (2400/9600/14.4/28.8/MNP, V.42bis) at 408-986-1569.

You will find a great deal of useful information and software on our BBS. It

includes:

•Device drivers for various SCSI interface boards and soundboards

(available only to those who have purchased these boards directly

from Plextor).

•Utilities to enhance the operation of your drive.

•Discussions of various technical problems you might encounter,

with suggestions as to how you might fix or circumvent them.

In addition, you can upload questions you have about the installation or

operationofyour4PleX drive. AmemberofPlextor’sTechnical Support staff

will respond to your question either by phone or modem.

Before You Call/FAX/Log On

Please gather as much of this information as possible:

✓The serial number of your CD-ROM drive (your serial number

can be found both on the warranty card that accompanied the

drive and on a label on the drive itself).

✓The name and model number of your SCSI interface board (e.g.,

Future Domain TMC-1610, Adaptec AHA-1515, Trantor T-130).

✓The version of the software device drivers that came with your

SCSI interface board (this typically is found on the label of the

floppy disk which contains the device drivers).

✓The version of the Windows|DOS|Mac|Novell|OS/2|Unix oper-

ating system you are using.

✓The brand name and model number of your computer (e.g., Dell

466/NP, Micron P66PCI Powerstation, ALR Evolution V, Apple

Performa 575).

CHAPTER 14 ---- Contacting Plextor’s Technical Support Department

64 PX-43CH/PX-45CH OPERATION MANUAL

✓The type of VGA, Super VGA or other graphics card you use.

✓Brand name and model number of any other peripherals you

have installed/connected to your computer (e.g., scanner, fax

board, network board).

Returns

YoumustreceiveanRMA(ReturnedMaterialsAuthorization)numberfromtheTechnical

Support Department before any Plextor CD-ROM drive can be returned for repair or

replacement. Any drive sent to Plextor without an RMA number will not be accepted.

Drives must be sent postage prepaid. We recommend that you insure your shipment,

asPlextorcannotbeheldresponsibleforanydamagethatmayoccurduringshipment.

Helpful Contact Phone/FAX/BBS NUMBERS

COMPANY

Product 800 PHONE PHONE FAX / BBS

Adaptec 959-SCSI 408-945-8600 408-262-2533 / 408-945-7727

SCSI interface boards

AMC 882-0587 206-882-0587 206-861-8391 ----

Audio Cables

Always ---- 818-597-9595 818-598-0110 / 818-597-0275

SCSI interface boards

Diamond ---- 408-736-2000 408-730-5750 / 408-524-9301

Soundboards

DPT 322-4378 407-830-5522 407-260-5366 / 407-830-1070

SCSI interface boards

DTC ---- 408-942-0052 408-942-4010 ----

SCSI interface boards

Future Domain ---- 714-253-0400 714-253-0913 / 714-253-0432

SCSI interface boards

FWB ---- 415-474-8055 ---- ----

Mac device drivers

Pacific Inter Connects 934-2839 408-249-7099 408-249-7097

Audio Cables.

Plextor 886-3935 408-980-1838 408- 986-1010/ 408-986-1569

Audio Cables. Recommendations of SCSI Soundboards.

Trantor (see Adaptec listing)

SCSI interface boards and Mac device drivers

CHAPTER 14 ---- Contacting Plextor’s Technical Support Department

PX-43CH/PX-45CH OPERATION MANUAL 65

Specifications

PX-43CH Internal PX-45CH External

Disc

Useable Formats CD-ROM Mode 1; CD-ROM Mode 1;

CD-DA; CD-I; CD-DA; CD-I;

Video CD (MPEG); Video CD (MPEG);

CD-ROM XA Mode-2, CD-ROM XA Mode-2,

Form 1, Form 2; Form 1, Form 2;

Photo CD Photo CD

Disc Diameter 12 cm. (60 min. & 74 min.) 12 cm. (60 min. & 74 min.)

Rotational Speed Inner Track: 2120 rpm Inner Track: 2120 rpm

Outer Track: 800 rpm Outer Track: 800 rpm

Performance

Data Transfer Rate

Non-sync

Sync

600 KB/sec.; 600 KB/sec.;

Burst: 2.5 MB/sec. Burst: 2.5 MB/sec.

Burst: 4 MB/sec. Burst: 4 MB/sec.

Access Speeds:

1/3 stroke

Random Access

Random Seek

235 ms 235 ms

220 ms 220 ms

150 ms 150 ms

Data Buffer 1 MB 1 MB

Optical Pickup

Laser

Slide Mechanism

Spindle Motor

Semiconductor Semiconductor

Linear Motor Linear Motor

Brushless Brushless

Error Rate Mode 1: Mode 1:

1 Block/10--12Bits; 1 Block/10--12Bits;

Mode 2: Mode 2:

1 Block/10--9Bits 1 Block/10--9Bits

Front Panel

Indicator (LED) Power ON/BUSY Power ON/BUSY

DISC IN DISC IN

Disc Loading Manual; standard caddy Manual; standard caddy

Headphone Jack Stereo minijack, Stereo minijack,

0.9V at 32 Ohms 0.9V at 32 Ohms

Volume Control Wheel Knob Wheel Knob

---- CHAPTER 15 ----

66 PX-43CH/PX-45CH OPERATION MANUAL

PX-43CH Internal PX-45CH External

Rear Panel

Power Supply DC +5V, 0.41A; AC 100-240V 50/60 Hz.,

DC +12V, 0.6A 0.3A (Auto Switching)

Power Switch ---- Tumbler Type: 3A, 250V

Interface Connector SCSI Bus, 50-Pin SCSI Bus, Two 50-Pin

Header Type Centronics

Audio Output Analog Output, Analog Output, RCA Jacks

Molex Connector

(P/N 70066-G 4-pin)

Use Molex Housing

(P/N 70553 4-pin)

Jumper Switches SCSI ID, Auto, Parity, ----

Test, Block, Eject

DIP Switch ---- Auto, Parity, Test

Block, Eject

Rotary Switch ---- SCSI ID

Environmental Conditions

Operating

Temperature: 5 to 40 degrees Celsius 5 to 40 degrees Celsius

Humidity 20 to 80% 20 to 80%

Noncondensing Noncondensing

Storage

Temperature --30 to 55 degrees Celsius --30 to 55 degrees Celsius

Humidity 10 to 80% 10 to 80%

Noncondensing Noncondensing

Dimensions and Weight

Dimensions (W/H/D) 5.75" x 1.63" x 7.95" 7.0" x 2.24" x 12.03"

Weight 2.9 lbs. 6.2 lbs.

Reliability

MTBF 150,000 POH 150,000 POH

Caddy Loading 15,000 Times 15,000 Times

CHAPTER 15 ---- Specifications

PX-43CH/PX-45CH OPERATION MANUAL 67

ABOUT PLEXTOR

Plextor is a subsidiary of the Shinano Kenshi Company (SKC), Ltd.

SKC’s roots stretch back to 1918, when it began to manufacture textiles in Japan’s

northern prefecture of Nagano. (Nagano, incidentally, will be the site of the 1998

WinterOlympics.)SKC’sinvolvementintheelectronicsindustrystartedin1962,when

it diversified into the production of stepper motors for commercial audio products.

SKC is now one of the world’s largest manufacturers of small motors used in hard

disks, floppy disks, tape drives, copy machines, video cameras ---- and your Plextor

CD-ROM drive.

Over the past decade SKC has developed a reputation as an innovator in compact

discandCD-ROMtechnology.In1992itwasthesecondcompanytobeginshipments

ofdouble-speedCD-ROMdrives.In1994,itwasthefirstcompanytobeginshipments

of half-height quad speed CD-ROM drives. SKC also is a leading manufacturer of

compact disc players used for industrial and commercial applications (e.g., back-

ground music players for retail stores, restaurants and shopping centers).

Plextor acts as SKC’s sales, service and support arm throughout the world. In addition

toCD-ROMdrives,Plextoralsosellsunderitsownlabelprofessionalaudioequipment

used by radio stations, high-speed printing presses, and a CD encoding system

developed by SKC that can pack up to eight hours of audio onto a single compact disc.

Plextor’s home office is located in Tokyo. Plextor first opened an office in California’s

SiliconValleyin1990.Rapidgrowthhasrequiredit to move twicesincethentolarger

offices. Plextor now occupies a 30,000 sq. ft. facility in Santa Clara, CA, which is

staffed by sales, marketing, technical support, engineering, administrative and ship-

ping personnel. It’s European office (located in Brussels) began operation in 1994.

ThePX-43CHandPX-45CHrepresentthefifthgenerationofCD-ROMdrivesthatSKC

hasbrought tothe marketthrough Plextor.In additionto standalone CD-ROMdrives,

Plextor also sells drives in kit, bundle and tower (4-bay and 7-bay) configurations.

Plextor’s CD-ROM Drives

Model Introduced Data

Transfer Rate Access

Speed Buffer

Size

1st generation DM-3020/5020 1990 150KB/sec 430ms 64K

2nd generation DM-3021/5021 1991 150KB/sec 340ms 64K

3rd generation DM-3024/5024 1992 300KB/sec 265ms 64K

4th generation DM-3028/5028 1993 335KB/sec 240ms 64K

5th generation PX-43CH/45CH 1994 600KB/sec 220ms 1MB

68 PX-43CH/PX-45CH OPERATION MANUAL

Warranty Information

PLEXTOR CORP. (PLEXTOR), warrants your 4PleX CD-ROM drive against any defect

in material and workmanship, under normal use, for a period of two years following

its date of purchase. In the event this product is found to be defective within the

warrantyperiod, PLEXTOR will,at its option,repair orreplacethe defectiveCD-ROM

drive.

This warranty is void if: a) the drive is operated or stored under abnormal use and

maintenance conditions; b) if the drive is repaired, modified or altered, unless such

repair, modification of alteration is expressly authorized in writing by PLEXTOR; c) if

the drive is subject to abuse, neglect, lightning strike, electrical fault, improper

packaging,oraccident;d)if the drive isinstalledimproperly;or,e) if the serialnumber

of the drive is defaced or missing.

PLEXTOR will not, under any circumstances, be liable for direct, special or conse-

quentialdamagessuchas,butnotlimitedto,damageorlossofpropertyorequipment,

loss of profits or revenues, cost of replacement goods, or expense or inconvenience

caused by service interruptions. Under no circumstances will any person be entitled

to any sum greater than the purchase price paid for the drive.

To obtain warranty service, you may contact PLEXTOR’s Technical Support Depart-

ment by calling 800-886-3935. They will attempt to diagnosis and correct your

problem by phone. If the drive does not function properly they will issue a Return

MaterialAuthorization(RMA) number.Youmay be askedtofurnish proofofpurchase

to confirm that the drive is still under warranty.

All 4PleX CD-ROM drives returned to PLEXTOR must be securely packaged and

shipped postage prepaid. All product returns must be authorized in advance by

PLEXTOR’s Technical Support Department. Authorization is confirmed by issuance

of the RMA number, which must be written prominently on the outside of the box in

which a defective drive is returned to PLEXTOR.

PLEXTOR (U.S.)

4255 Burton Drive, Santa Clara, CA 95054

Phone: 408-980-1838

FAX: 408-986-1010 BBS: 408-986-1569

Toll Free: 800-886-3935

PLEXTOR (Japan)

Ueno YHK Building, 7th Floor

7-6 Ueno 7-chome, Taito-ku, Tokyo 110

Phone: 81-3-3847-8281 FAX: 81-3-3847-8288

PLEXTOR (Europe)

Excelsiorlaan 1, 1930 Zaventem, Belgium

Phone: 32-2-725-5522 FAX: 32-2-725-9495

Rev. 2, 10/94

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