Plextor 8PL-4 Manuel utilisateur

Contacting Plextor’s

Technical Support

Department

YOUR TASK: Learn the variety of methods you can use to contact

Plextor’s Technical Support Department. Learn

what information you should gather before

contacting Plextor’s Technical Support Department.

YOUR OBJECTIVE: Know how to get in contact with Plextor if you

experience any problems installing or operating

your 8PleX CD-ROM drive.

YOUR METHOD: Store Plextor’s phone, fax, and BBS numbers in a

convenient location. Keep your drive’s serial

number and a copy of your sales receipt handy, as

well.

If you experience a problem while installing or operating your 8PleX drive, please

refer first to the troubleshooting chapter (Chapter 12) in this manual. It contains

solutionstothemostcommontypesofproblemsfieldedbyourtechnicalsupportstaff.

Our Technical Support Department will help you solve problems that relate specifi-

cally to your 8PleX drive. In many cases, a problem that appears to be caused by your

CD-ROMdriveactuallyoriginatesinanotherpartofyourcomputer.Insuchinstances,

our technical support staff will try to help you identify the part (e.g., SCSI interface

board)at fault,and willrefer youto themanufacturer ofthat partfor furtherassistance.

Although we think highly of the capabilities of our technical support staff, we

recognize that they do suffer from some limitations; namely, they do not possess

psychic or telepathic powers. Therefore, their ability to help you depends a great deal

onyourabilitytohelpthem.You must actastheireyesandearsas they trytodiagnose

and fix your problem. If you gather the information requested on the following page

before your call, you will find that your problem can be resolved much more quickly.

Plextor’s Technical Support Department is available Monday through Friday, 6:30

a.m. to 5:30 p.m., PST. We are closed on weekends and some holidays.

---- CHAPTER 13 ----

PX-83CS/PX-85CS OPERATION MANUAL 61

How to Contact

There are three ways for you to contact Plextor’s Technical Support Department:

1) Call 800-886-3935 and select the technical support extension.

2) Senda fax tothe attention of the TechnicalSupport Department at408-986-

1010. Include your telephone number and the hours during which you can be

reached. Be as detailed as possible in describing your problem. It typically is

useful if you also send a printout of your AUTOEXEC.BAT and CONFIG.SYSfiles.

3) Send us e-mail at [email protected].

4) Log on to our BBS (2400/9600/14.4/28.8/MNP, V.42bis) at 408-986-1569.

You will find a great deal of useful information and software on our BBS. It

includes:

•Device drivers for various SCSI interface boards and soundboards

(available only to those who have purchased these boards directly

from Plextor).

•Utilities to enhance the operation of your drive.

•Discussions of various technical problems you might encounter,

with suggestions as to how you might fix or circumvent them.

In addition, you can upload questions you have about the installation or

operation of your 8PleX drive. A member of Plextor’s technical support staff

will respond to your question either by phone or modem.

Before You Call/FAX/Log On

Please gather as much of this information as possible:

✓The serial number of your CD-ROM drive (your serial number can be found both

on the warranty card that accompanied the drive and on a label on the drive itself).

✓The name and model number of your SCSI interface board (e.g., Future Domain

TMC-1610, Adaptec AHA-1515, Trantor T-130).

✓Theversionof thesoftware devicedriversthat camewith yourSCSIinterface board

(this typically is found on the label of the floppy disk which contains the device

drivers).

✓The version of the Windows, DOS, Mac, Novell, OS/2 or Unix operating system

you are using.

✓The brand name and model number of your computer (e.g., Dell 466/NP, Micron

P66PCI Powerstation, ALR Evolution V, Apple Macintosh Performa 575).

62 PX-83CS/PX-85CS OPERATION MANUAL

✓The type of VGA, Super VGA or other graphics card you use.

✓Brand name and model number of any other peripherals you have installed/

connected to your computer (e.g., scanner, fax board, network board).

Returns

YoumustreceiveanRMA(ReturnedMaterialsAuthorization)numberfromtheTechnical

Support Department before any Plextor CD-ROM drive can be returned for repair or

replacement. Any drive sent to Plextor without an RMA number will not be accepted.

Drives must be sent postage prepaid. We recommend that you insure your shipment,

asPlextorcannotbeheldresponsibleforanydamagethatmayoccurduringshipment.

Helpful Contact Phone/FAX/BBS Numbers

COMPANY

Product 800 PHONE PHONE FAX / BBS

Adaptec 959-SCSI 408-945-8600 408-262-2533 / 408-945-7727

SCSI interface boards

AMC 882-0587 206-882-0587 206-861-8391 ----

Audio cables

Always/Basin Comp. 238-4453 818-597-1400 818-598-0110 / 818-597-0275

SCSI interface boards

Diamond 468-5846 408-736-2000 408-325-7070 / 408-524-9301

Soundboards

DPT 322-4378 407-830-5522 407-260-5366 / 407-830-1070

SCSI interface boards

DTC ---- 408-942-4000 408-942-4052 / 408-942-4010

SCSI interface boards

Future Domain ---- 714-455-8100 714-253-0429 / 714-253-0432

SCSI interface boards

FWB ---- 415-325-4392 415-833-4653 ----

Mac device drivers

Pacific Inter Connects 934-2839 408-654-0234 408-982-9329 ----

Audio cables

Plextor 886-3935 408-980-1838 408-986-1010 / 408-986-1569

Recommend SCSI soundboards, audio cables and all other technical support needs

Trantor (see Adaptec listing)

SCSI interface boards and Mac device drivers

CHAPTER 13 ---- Contacting Plextor’s Technical Support Department

PX-83CS/PX-85CS OPERATION MANUAL 63

Specifications

PX-83CS Internal PX-85CS External

Disc

Useable Formats CD-ROM Mode 1; CD-DA; CD-ROM Mode 1; CD-DA;

CD-I; Video CD (MPEG); CD-I; Video CD (MPEG);

CD-ROM XA Mode-2, CD-ROM XA Mode-2,

Form 1, Form 2; Photo CD Form 1, Form 2; Photo CD

CD Plus; CD-G, Karaoke CD Plus; CD-G, Karaoke

Disc Diameter 12 cm. (60 min. & 74 min.) 12 cm. (60 min. & 74 min.)

Rotational Speed at 8X Inner Track: 4240 rpm Inner Track: 4240 rpm

Outer Track: 1600 rpm Outer Track: 1600 rpm

Performance

Data Transfer Rate

Sync

Async

1200 KB/sec.; 1200 KB/sec.;

Burst: 10 MB/sec. Burst: 10 MB/sec.

Burst: 5.0 MB/sec. Burst: 5.0 MB/sec.

Access Speeds:

Full stroke

One-third Stroke

Random Access

Random Seek

220 ms 220 ms

150 ms 150 ms

115 ms 115 ms

95 ms 95 ms

Data Buffer 256 KB 256 KB

Optical Pickup

Laser

Slide Mechanism

Spindle Motor

Semiconductor Semiconductor

Linear Motor Linear Motor

Brushless Brushless

Error Rate Mode 1: 1 Block/1012Bits; Mode 1: 1 Block/1012Bits;

Mode 2: 1 Block/109Bits Mode 2: 1 Block/109Bits

Front Panel

Indicator (LED) DISC IN; Power ON/BUSY DISC IN; Power ON/BUSY

Disc Loading Manual; standard caddy Manual; standard caddy

Headphone Jack Stereo mini-jack, Stereo mini-jack,

0.9V at 32 Ohms 0.9V at 32 Ohms

Volume Control Wheel Knob Wheel Knob

Play Button Play, Forward, Skip Play, Forward, Skip

Stop/Eject Button Stop, Eject Stop, Eject

---- CHAPTER 14 ----

64 PX-83CS/PX-85CS OPERATION MANUAL

PX-83CS Internal PX-85CS External

Rear Panel

Power Supply DC +5V, 0.7A (0.9A Peak); AC 100-240V 50/60 Hz.,

DC +12V, 1.0A (1.7A Peak) 0.3A (Auto Switching)

Power Switch ---- Tumbler Type: 3A, 250V

Interface Connector SCSI, 50-Pin SCSI, Two 50-Pin

Header Type High-density connector

Audio Output Analog Output, Analog Output, RCA Jacks

Molex Connector

(P/N 50083-8014 4-pin)

Use Molex Housing

(P/N 51030-0430 4-pin)

Jumper Switches SCSI ID, Term, Parity, ----

Test, Block, Eject

DIP Switch ---- Term, Parity, Test

Block, Eject

Rotary Switch ---- SCSI ID

Environmental Conditions

Operating

Temperature 0 to 45 degrees Celsius 0 to 45 degrees Celsius

Humidity 20 to 80% 20 to 80%

Noncondensing Noncondensing

Storage

Temperature --40 to 60 degrees Celsius --40 to 60 degrees Celsius

Humidity 5 to 95% 5 to 95%

Noncondensing Noncondensing

Dimensions and Weight

Dimensions (W/H/D) 5.75" x 1.63" x 7.95" 7.0" x 2.24" x 12.03"

Weight 2.4 lbs. 5.7 lbs.

Reliability

MTBF 100,000 POH 100,000 POH

Caddy Loading 200,000 Times 200,000 Times

CHAPTER 14 ---- Specifications

PX-83CS/PX-85CS OPERATION MANUAL 65

ABOUT PLEXTOR

Plextor is a subsidiary of the Shinano Kenshi Company (SKC), Ltd. SKC’s roots stretch

back to 1918, when it began to manufacture textiles in Japan’s northern prefecture of

Nagano. (Nagano, incidentally, will be the site of the 1998 Winter Olympics.) SKC’s

involvement in the electronics industry started in 1962, when it diversified into the

production of stepper motors for commercial audio products. SKC is now one of the

world’s largest manufacturers of small motors used in hard disks, floppy disks, tape

drives, copy machines, video cameras ---- and your Plextor CD-ROM drive.

Over the past decade, SKC has developed a reputation as an innovator in compact

discandCD-ROMtechnology.In1992itwasthesecondcompanytobeginshipments

ofdoublespeedCD-ROMdrives.In1994,it wasthefirstcompanytobeginshipments

of half-height quad speed CD-ROM drives. In early 1995, SKC was the first company

to ship a six speed CD-ROM drive. SKC also is a leading manufacturer of compact

disc players used for industrial and commercial applications (e.g., background music

players for retail stores, restaurants and shopping centers).

Plextor acts as SKC’s sales, service and support arm throughout the world. In addition

toCD-ROMdrives,Plextoralsosellsunderitsownlabelprofessionalaudioequipment

used by radio stations, high-speed printing presses, and a CD encoding system

developed by SKC that can pack up to eight hours of audio onto a single compact disc.

Plextor’s home office is in Tokyo. Plextor first opened an office in California’s Silicon

Valleyin1990.Rapidgrowthhasrequiredit to movetwicesincethentolargeroffices.

Plextornowoccupiesa30,000sq.ft.facilityinSantaClara,California,whichisstaffed

by sales, marketing, technical support, engineering, administrative and shipping

personnel. Our European office (in Brussels) began operation in 1994.

66 PX-83CS/PX-85CS OPERATION MANUAL

Plextor’s CD-ROM Drives

MODEL INTRODUCED DATA

TRANSFER RATE ACCESS

TIME BUFFER

SIZE

1st generation DM-3020/5020 1990 150KB/sec 430ms 64K

2nd generation DM-3021/5021 1991 150KB/sec 340ms 64K

3rd generation DM-3024/5024 1992 300KB/sec 265ms 64K

4th generation DM-3028/5028 1993 335KB/sec 240ms 64K

5th generation PX-43CH/45CH 1994 600KB/sec 220ms 1MB

6th generation PX-43CS/45CS 1994 600KB/sec 170ms 256K

7th generation PX-63CS/65CS 1995 900KB/sec 145ms 256K

8th generation PX-43CE/45CE 1995 675KB/sec 130ms 256K

9th generation PX-83CS/85CS 1996 1200 KB/sec 115ms 256K

PX-83CS/PX-85CS OPERATION MANUAL 67

Warranty Information

PLEXTORCORP.(‘‘PLEXTOR’’)warrantsyour8PleXCD-ROMdriveagainstanydefect

in material and workmanship, under normal use, for a period of two years following

its date of purchase. In the event this product is found to be defective within the

warrantyperiod, PLEXTORwill, atits option,repair orreplace thedefective CD-ROM

drive.

This warranty is void if: a) the drive is operated or stored under abnormal use and

maintenance conditions; b) if the drive is repaired, modified or altered, unless such

repair, modification or alteration is expressly authorized in writing by PLEXTOR; c) if

the drive is subject to abuse, neglect, lightning strike, electrical fault, improper

packaging,or accident; d) if thedrive is installed improperly;or e) if the serialnumber

of the drive is defaced or missing.

PLEXTOR will not, under any circumstances, be liable for direct, special or conse-

quentialdamagessuchas,butnotlimitedto,damageorlossofpropertyorequipment,

loss of profits or revenues, cost of replacement goods, or expense or inconvenience

caused by service interruptions. Under no circumstances will any person be entitled

to any sum greater than the purchase price paid for the drive.

To obtain warranty service, you may contact PLEXTOR’s Technical Support Depart-

ment by calling 800-886-3935. They will attempt to diagnose and correct your

problem by phone. If the drive does not function properly they will issue a Return

MaterialAuthorization(RMA)number. You maybeaskedto furnishproofofpurchase

to confirm that the drive is still under warranty.

All 8PleX CD-ROM drives returned to PLEXTOR must be securely packaged and

shipped postage prepaid. All product returns must be authorized in advance by

PLEXTOR’s Technical Support Department. Authorization is confirmed by issuance

of the RMA number, which must be written prominently on the outside of the box in

which the defective drive is returned to PLEXTOR.

68 PX-83CS/PX-85CS OPERATION MANUAL

Inside back cover

PLEXTOR (U.S.A.)

4255 Burton Drive, Santa Clara, CA 95054

Web Site: www.plextor.com

Phone: 408-980-1838

FAX: 408-986-1010 BBS: 408-986-1569

Toll Free: 800-886-3935

PLEXTOR (Japan)

Ueno YHK Building, 7th Floor

7-6 Ueno 7-chome, Taito-ku, Tokyo 110

Phone: 81-3-3847-8281 FAX: 81-3-3847-8288

PLEXTOR (Europe)

Excelsiorlaan 1, 1930 Zaventem, Belgium

Phone: 32-2-725-5522 FAX: 32-2-725-9495

Ce manuel convient aux modèles suivants

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