Pitney Bowes ADDRESSRIGHT DA500 Manuel
PB Form SV61026 Rev. B 7/04
© 2004 Pitney Bowes Inc.
All Rights Reserved
Printed in the USA
Web Site: www.pb.com
Customer Support: 1-800-522-0020
Product Name: DA500, DA550
Model Number: W660, W680
For Service or Supplies
*sv61026Revb*
Printed on recyclable paper
1 Elmcroft Road
Stamford, Connecticut 06926-0700
www.pb.com
AddressRight
TM
Printer
DA500/DA550
Operator Guide
US English Version
Notice
The use of this information by the recipient or others for purposes other
than the repair, adjustment or operation of Pitney Bowes equipment
may constitute an infringement of patent and/or other intellectual
property rights of Pitney Bowes or others. Pitney Bowes assumes no
responsibility for any such use of the information.
Except as provided in writing, duly signed by an officer of Pitney Bowes,
no license, either express or implied, under any Pitney Bowes or any third
party’s patent, copyright, or other intellectual property rights is granted
by providing this information.
SV61026 Rev. B
Second Edition, July, 2004.
©2004 Pitney Bowes Inc. All rights reserved.
This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or me-
chanically, without the express written permission of Pitney Bowes.
We have made every reasonable effort to assure the accuracy and usefulness of
this manual, however we can not assume responsibility for errors or omissions or
liability for the misuse or misapplication of our products.
Envelope Designer and SmartMailer are registered trademarks of Pitney Bowes,
Inc. Microsoft and Windows are trademarks or registered trademarks of Microsoft
Corporation.
NOTE: DA500/DA550
The similarity of the DA500 and DA550 printers allows their features and operation
to be documented together. The principle difference in these printers is that the
DA550 is a color printer that uses both a black and color ink cartridge. The DA500
only uses a black ink cartridge.
The photos and illustrations in this document are of the DA550 printer, but repre-
sentative of each printer.
Table of Contents
Pitney Bowes DA500/DA550 Operator Guide i
Chapter 1, DA500/DA550 Overview
Welcome to the DA500/DA550 ................................... 1-2
Using This Guide......................................................... 1-2
System Requirements ................................................. 1-3
Getting Help ................................................................ 1-3
Online Help .............................................................. 1-4
Phone Support ........................................................ 1-4
Before You Call ........................................................ 1-4
The World Wide Web............................................... 1-4
Printer Options ............................................................ 1-5
Ordering Supplies ....................................................... 1-5
Chapter 2, Setting Up the DA500/DA550 Printer
Unpacking the Printer ................................................. 2-2
Package Contents ................................................... 2-3
Setting Up the DA500/DA550 ..................................... 2-4
Choosing a Location for Your Printer ......................... 2-5
Important Safety Notes ............................................... 2-5
Assembling the DA500/DA550 ................................... 2-6
1. Attach the Wireframe to the Printer .................... 2-7
2. Install the Sliding Fence ...................................... 2-8
3. Position the Output Stacker Tray ........................ 2-9
4. Connect the Parallel Cable or Serial Cable ......... 2-10
5. Connect the Power Cord .................................... 2-12
6. Turn Power On .................................................... 2-12
7. Install the Ink Jet Cartridges (Color & Black) ...... 2-13
8.Removing the Ink Jet Cartridges ......................... 2-15
Chapter 3, DA500/DA550 Basics
Printer Features........................................................... 3-2
Speed ...................................................................... 3-2
Print Qualities .......................................................... 3-2
Internal Fonts .......................................................... 3-2
Font Size ................................................................. 3-3
Material Thickness .................................................. 3-3
Media Size ............................................................... 3-3
Approved Media Types ........................................... 3-3
Table of Contents
Pitney Bowes DA500/DA550 Operator Guideii
Setting Up a Job ..................................................... 3-4
1. Set the Separator Gap .................................. 3-7
2. Center the Wireframe under the Material....... 3-9
3. Set the Feed Angle ........................................ 3-11
4. Position the Sliding Fence ............................. 3-12
5. Load Material ................................................. 3-13
6. Adjust the Position of the Feed Ramp ........... 3-14
7. Adjust the Media Thickness Lever ................. 3-15
8. Adjust the Exit Rollers .................................... 3-16
9. Print a Test Piece ........................................... 3-18
Chapter 4, Using the DA500/DA550 With Your
Computer
Printer Driver Software ............................................ 4-2
Selecting Printer Properties .................................... 4-3
Using the Printer Properties Window ..................... 4-4
Selecting the DA500/DA550 Printer from a
Windows Application......................................... 4-14
Envelope Designer™ Plus ...................................... 4-15
Chapter 5, Printer Maintenance
Preventive Maintenance........................................... 5-2
Cleaning ................................................................... 5-2
Print Quality Problems ............................................. 5-2
Exit Rollers ............................................................... 5-3
Sensor ...................................................................... 5-3
Floor Assembly and Top Cover .............................. 5-3
CMYK Printing Alignment (DA550 Only) ................. 5-4
Chapter 6, Troubleshooting
Problems and Solutions.......................................... 6-2
Feed Problems .................................................. 6-2
Print Quality Problems ....................................... 6-3
Interface Problems ............................................. 6-4
Connector Diagram ............................................ 6-5
Motor Problems ................................................. 6-6
Barcode Problems ............................................. 6-6
Other Problems ................................................. 6-7
Table of Contents
Pitney Bowes DA500/DA550 Operator Guide iii
Appendix A, Control Panel Menus
Using the Control Panel .......................................... A-2
Using the Menus ...................................................... A-3
Using the Main Menu ............................................... A-5
Main Menu Diagram................................................. A-6
1. Address Layout .............................................. A-7
2. Print Quality ................................................... A-10
3. Font Selection ................................................ A-12
4. Barcode .......................................................... A-14
5. Address Recovery.......................................... A-15
6. Clear Counter ................................................. A-17
7. Job Settings ................................................... A-17
Using the Setup Menu ............................................. A-19
Setup Menu Diagram ............................................... A-20
1. Heavy Media Mode ........................................ A-21
2. Test Print Head .............................................. A-21
3. Purge Print Head............................................ A-22
4. Lines Per Address .......................................... A-23
5. Communications ............................................ A-23
6. Hex Dump Mode ............................................ A-26
7. Language ....................................................... A-28
8. Envelope Feed Delay ..................................... A-30
9. Auto Envelope Eject ....................................... A-30
10. ROM Revision Number ................................ A-31
Appendix B, Specifications
DA500/DA550 Specifications .................................. B-1
Index
Index to the Contents of this Manual ...................... i-1
Table of Contents
Pitney Bowes DA500/DA550 Operator Guideiv
Chapter 1
The DA500/
DA550 Printer
Overview
The Pitney Bowes DA500/
DA550 is a versatile, easy-
to-use desktop printer
designed for addressing
applications.
This chapter explains
what's in this guide, and
tells you how to order sup-
plies and where to get more
information about using
your DA500/DA550.
In this chapter:
Welcome to the DA500/DA550
Ink Jet Printer ......................... 1-2
Using This Guide .................... 1-2
System Requirements ........... 1-3
Getting Help ........................... 1-3
Printer Options ....................... 1-4
Ordering Supplies .................. 1-5
1-2 Pitney Bowes DA500/DA550 Operator Guide
1 • DA500/DA550 Printer - Overview
Using This
Guide
Refer to this guide for information about printer setup,
operation and troubleshooting. It is divided into the fol-
lowing chapters:
Chapter 1, Introduction
Contains an overview of the DA500/DA550 Operator
Guide, information about ordering supplies and a list of
help resources.
Chapter 2, Setting Up the the printer.
Contains instructions for assembling your printer.
Chapter 3, Printer Basics
Explains how to set up your printer to run a job.
Chapter 4, Using the Printer With Your Computer
Contains instructions for installing the printer driver,
selecting the printer from your software program and
sending a mail job from your computer.
Chapter 5, Printer Maintenance
Describes how to keep the printer clean and functioning
properly.
Welcome to
the DA500/
DA550 Ink Jet
Printer
The Pitney Bowes DA500/DA550 ink jet printer is a desk-
top printer used to print addresses, graphics and other
information, in color (DA550), on a wide range of material
of various sizes, construction and composition. With the
DA500/DA550 you can define the font, placement, print
quality and bar code characteristics for your addresses.
This Operator Guide shows you how to:
• Set up the DA500/DA550 printer
• Connect it to your computer
• Define your envelope layout
• Print a test mail piece
• Send a mail job to the printer from your computer
application.
Pitney Bowes DA500/DA550 Operator Guide 1-3
DA500/DA550 Printer - Overview • 1
Chapter 6, Troubleshooting
Contains a list of possible problems and their solutions.
Appendix A, Control Panel Menus
Explains the Main Menu and Setup Menu options avail-
able on the DA500/DA550 control panel.
Appendix B, Specifications
Provides hardware and material specifications. Your
printer will run at its best when your material conforms to
our specifications.
System
Requirements
In order to operate the DA500/DA550 with your computer,
your system must meet the following requirements:
CPU Pentium II 233 MHZ or greater
64 MB or more preferred
Operating System Windows 98/2000/NT/ME/XP
Parallel Cable A parallel cable is supplied with your
printer. If you choose to use another
cable, make sure it isn't any longer
than 10 feet.
Or Serial Cable To use the serial port, a serial cable
of no more than 15 feet in length is
required.
Getting Help As you use your printer, there may be times when you
need help to solve a specific application problem, or you
may want additional information about printer operation.
Pitney Bowes provides several information resources.
Using This
Guide
(continued)
1-4 Pitney Bowes DA500/DA550 Operator Guide
1 • DA500/DA550 Printer - Overview
Before You Call...
Please see Chapter 6, Troubleshooting, for a description
of common problems and their solutions. If you need to
call, please have the following information at hand:
• Product name: DA500/DA550.
• Serial number: See back of unit.
• Nature of problem: What happens and when does
it happen?
• The steps you've already taken to solve the prob-
lem and the results.
Getting Help
(continued)
Phone Support
If you need technical support, call the Pitney Bowes
Customer Care Center at:
1-800-522-0020
The World Wide Web
We encourage you to visit our web site at:
http://www.pb.com/support
Online Help
The DA500/DA550 Print Driver has a built-in help system.
To get to the driver, click on Properties from Windows
print dialog box. Right-click on items in question for the
"What's This" Help button.
If you're using Pitney Bowes programs such as Envelope
Designer™ or SmartMailer™, press the F1 key while
you're using the program to display information about the
open screen. Select the Help menu to display a list of
topics or search for a term. Refer to the documentation
supplied with these programs for more information.
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