PAX S900 Manuel utilisateur
1
S900 Alternate Remote Update Process. V2
The following instructions provide an alternate method of remote recovery of a PAX S900 using a Wi-Fi internet
connection, following issues preventing the device from functioning normally.
You should expect this process to take approximately 20 minutes, though the majority of that takes place during
the final download stage which does not require full attendance. An unlimited number of devices can be
completed in parallel.
Some of the early steps are time-sensitive, it is recommended to review the complete guidance before starting the
procedure.
NOTE: If your PAX S900 is connected only via GPRS (2G –Mobile/Cellular) then please prepare a Wi-Fi connection, this
cannot be performed via mobile connections.
1
Turn off the device (Hold the RED Button)
even if doing so requires the removal of a power supply or battery
2
Turn on the device (hold the RED button)
(!) Attention
During start-up press the “2” button repeatedly to enter the System Menu.
It is possible to press 2 accidentally once the menu has been displayed –
this is normal. Should this occur, please use the red key to “back up” until
the menu displayed looks like this, with the heading “Main Menu”:
4
Enter “System Config” menu
Press “1” selecting “System Config”
2
5
Enter the Password
When prompted to do so, enter the system password.
It will be one of four 6-digit options. If one fails, please try another until
successful. The options are: 123456 505640 525640 or 408625
6
Press “Remote Load”
The menu will now display “System Config” in the blue heading bar at the
top of the display.
This is a 2-page menu. The first page displays Option 1 as “System Setting”.
Press the PageDown button (an arrow pointing down) either on screen
using the touchscreen functionality, or the corresponding physical button
below the image:
The Page number will change from “1/2” to “2/2”
On page 2, there are some variances between devices. Find the option
“Remote Load” and press the corresponding number button on the keypad
to select it.
This option is normally but not always option “2”.
7
Press “New Load”
3
8
Press “WIFI”
(!) Attention
Please make sure your WiFi point or a hotspot point are already available
9
Enter the Remote IP address
When prompted, key in the following “Remote IP” Address and confirm by
pressing the green enter key.
101.68.92.243
(!) Attention
There are some variances as to how the keyboard input works between
devices.
Option 1: The full stop character is normally found by pressing the number
“1” repeatedly which will cause the cursor to step through: 1QZ.1qz. and
repeat. Be Careful after entering the first “101” – a pause is recommended
before then pressing 1 again to find the decimal point.
Option 2: The full stop character may alternatively be found by pressing “1”,
followed by the “alpha” button repeatedly which will cause the cursor to
step through: QqZz.1 and repeat.
10
Enter the Remote Port
You will now be prompted to specify a “Remote Port”. Key in the following 4-
digit number and press the green enter key.
9781
4
11
Enter the Terminal ID
You will now be prompted to specify a “Terminal ID”. Key in the following 8-
Digit number and press the green enter key.
97979705
“WiFi Open Succ” Should be briefly displayed on screen
12
Select the WIFI network
The terminal will then scan for available Wi-Fi networks. Find and select
your Wi-Fi Network by pressing the touchscreen or corresponding number.
You will be prompted to key in your Wi-Fi Password. As before, similar to an
older mobile phone, letters of the alphabet are found by pressing a number
multiple times to cycle through both uppercase and lowercase options.
(!) Attention
In this system menu, the letters shown on the printed physical keypad do
not entirely correspond with what you’ll see on screen. The keypad will
show you that the number “7” can be used for the letter Q, and the number
“9” for the letter Z.
Note: There are some variances as to how the keyboard input works
between devices of different ages/batch numbers.
Option 1: Q and Z are instead found by repeatedly pressing the number “1”.
Should any special characters be required, these can be found by
repeatedly pressing the “FUNC” button on the keypad in the same way.
Option 2: Q and Z are instead found by pressing the number “1”, followed
by repeatedly pressing “alpha”. Should any special characters be required,
these can be found by pressing “0” followed by repeatedly pressing the
“alpha” button on the keypad in the same way.
Once complete, press the green enter key to continue.
At this stage, if the error “CommInit,-3309” appears on screen, then the Wi-
Fi password you have entered is incorrect, please try again
5
13
Initial Download
After a short delay, the terminal will connect to your network and
immediately download a small file.
If the terminal then displays the message “Download Succ!!” then this step
has completed successfully.
(!) Attention
However, if an error code is displayed:
A. If either “-984”, or “-989” is displayed, then unfortunately this
procedure cannot complete. The device can only be recovered by an
engineer visit or a device swap.
For any other error codes, please now restart the device (by removing
power if easiest), turn back on and repeat steps 1 to 15. Repeat up to 3
times until seeing the “Download Succ!!” message display on screen –The
addresses and passwords keyed in so far will be saved. If still unsuccessful
after 3 attempts, then this device can only be recovered by an engineer visit
or a device swap.
Once “Download Succ!!” is displayed on screen, press the green enter key,
to return to the previous menu. The first stage is complete.
14
Select “WIFI” again
All of the data already entered will be saved and just has to be confirmed a
second time.
Press Enter to confirm the “Remote IP” and “Remote Port” numbers already
entered.
15
Change the Terminal ID
The Terminal ID however must be changed. Delete the last digit and
replace it with a “6”, ensuring that the full 8-digit Terminal ID now reads:
97979706
Press the green enter key to continue. “WiFi Open Succ” Should be briefly
displayed on screen
6
16
Main download
The terminal will again scan for available Wi-Fi networks. Find and select
your Wi-Fi Network again by pressing the touchscreen or corresponding
number.
Your Wi-Fi Password should have been saved from the previous step, so
just press the green enter key to continue. The device will again connect to
the host and begin a second download.
NOTE: This download is much larger and will typically take 15 minutes or so
to complete. Progress is displayed on screen throughout.
If the terminal then displays the message “Download Succ!!” then this step
has completed successfully.
If any error code is displayed, it is likely that the download was interrupted.
It can be resumed if this is the case. You will be returned to the previous
menu, repeat steps 18 to 21 to resume the download. Repeat as necessary
until seeing the “Download Succ!!” message display on screen.
Once “Download Succ!!” is displayed on screen, press the green enter key,
to return to the previous menu. The second stage is complete.
17
Restart the Device and DO NOT LOG IN
Restart the device a final time (by removing power if easiest) and allow to
start normally. The axept® payment application should load as normal and
prompt for the User ID.
DO NOT LOG IN
18
Press the FUNC button
Press the FUNC button on the keypad to enter the function menu
19
Check for updates
Select “Check For Updates” by pressing number “2” or using the down arrow
button and pressing the green enter key
The device will check for updates once more (it should find none) and in
doing so will reset the date and time to be accurate if it wasn’t, as well as
update the servers that it is back online.
You can now login as normal and use the terminal.
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1
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