Panasonic HomeHawk SHELF Manuel utilisateur

Information and Troubleshooting Guide

Home Monitoring Camera

HomeHawk™ SHELF

Model No�KX-HNC815C

Thank you for purchasing a Panasonic product�

Please read this document before using the unit and save it for future reference�

For assistance‚ please visit our support page on:

www.panasonic.ca/english/support

Printed in Malaysia

HNC815C_ITG_(en_en)_0424_ver.040.pdf 1 2019/04/24 18:22:45

How do I access the User’s Guide? ��3

Part names and functions �� 4

How do I mount the camera on a wall?��4

Resetting the camera��5

About this system��7

Privacy and rights of portrait ��7

Security cautions��7

For your safety��8

For best performance�� 9

Other notices and information (for Canada) ��12

Specications��14

Troubleshooting (Initial setup by WPS)��15

Troubleshooting (Initial setup by Basic Setup) �� 17

Troubleshooting (Connection) �� 19

Troubleshooting (Sensors)��20

Warranty ��25

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ow do I access the User’s Guide?

The User’s Guide is a collection of online documentation that helps you get the most out of the HomeHawk

app�

1 Start the [HomeHawk]app and

then tap � 2 Tap [Support]� 3 Tap [User’s Guide]�

Note:

• You can also access the User’s Guide at the web page listed below�

https://panasonic.net/cns/pcc/support/homehawk/manual/

• Microsoft®Windows®Internet Explorer®8 and earlier versions are not supported�

• Design and speci cations are subject to change without notice.

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art names and functions

Front

Brightness sensor

Rear cover

Camera stand/

Wall mount

Privacy mode button

Prevents others from

monitoring live camera

images or sound when

the privacy mode is

activated�

LED indicator

Lens

Microphone

microSD card

slot

ow do I mount the camera on a wall?

Drive two screws (not supplied) into the

wall‚ and then mount the unit as shown�

31 mm

(1 7/32 inches)

Screws

• Make sure that the wall and the xing

method are strong enough to support

the weight of the unit�

Supplied accessory

AC adaptor

Part number:

PNLV251-GZA01-YJ

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Back

esetting the camera

Use this procedure if you have trouble setting

up the camera�

1 Plug in the camera�

• Wait for about 1 minute until the

camera beeps�

2 Using an object with a thin tip‚ press and

hold RESET button on the back of the

camera until the camera beeps (about

5 seconds)�

• The camera’s settings are reset�

3 Wait for the camera’s LED to light in

yellow�

Note:

• After resetting‚ perform the initial setup to

use the camera�

For more information‚ access the User’s

Guide (page 3)�

SETUP button

Speaker

micro-USB connector

Used to connect the AC

adaptor to the camera�

Temperature sensor

RESET button

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LED indicator Status

Off • No power

• LED indicator is turned off*1

Yellow‚ lit Not registered to your wireless router (usually for initial setup) or signal level is good*2

Green‚ blinking quickly Camera is searching for your wireless router

Green‚ lit Registration successfully completed*3 or signal level is strong*2

Red‚ lit Registration failed*3‚ signal level is weak*2

Blue‚ lit Registration to your wireless router successfully completed or camera is on*1

Yellow‚ blinking slowly Initial setup is being performed using WPS on your router

Green‚ blinking slowly Registration mode or updating

Red‚ blinking • Camera is out of range of your wireless router*2

• Wireless LAN connection failed

White‚ lit Privacy mode is on*1

Red‚ blinking slowly • Streaming data*1 or detecting motion*1

• Accessing microSD card (when privacy mode is off)

White‚ blinking slowly Accessing microSD card (when privacy mode is on)

*1 You can congure the camera so that its LED indicator does not light during normal operation. For more

information‚ access the User’s Guide (page 3)�

*2 The signal level (strong‚ good‚ weak‚ out of range) is shown for 3 seconds after pressing SETUP button�

*3 Lights for 3 seconds after registration is successfully completed or failed�

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bout this system

• Panasonic will not be held responsible in the

event that property loss occurs while this system is

in operation�

• This product should not be used as substitute

for a medical or caregiver’s supervision� It is the

caregiver’s responsibility to stay close enough to

handle any eventuality�

• The system’s wireless features are subject to

interference‚ therefore functionality in all situations

cannot be guaranteed�

rivacy and rights of portrait

Please take into consideration the rights of others’

privacy� Generally said that “privacy” means the

ability of an individual or group to stop information

about themselves from becoming known to

others� “Rights of portrait” means the right to be

safe from having your own image taken and used

indiscriminately without consent�

ecurity cautions

• Take appropriate measures to avoid the following

security breaches when using this product�

– Leaks of private information

– Unauthorized use of this product

– Unauthorized interference or suspension of the

use of this product

• Congure the wireless router that connects your

mobile device to this product to use encryption

for all wireless communication�

• Do not use the default password continuously�

Change it to your own setting and set new one

periodically� Do not use passwords that could

be easily guessed by a third party� If you keep a

record of your passwords‚ protect that record�

• If you lose your mobile device‚ change the

password used to access this product�

• If you enable the product’s auto login feature‚

enable the screen lock or similar security feature

on your mobile device�

• Performing the reset will delete all information� To

avoid losing your previous setting‚ we recommend

to write down the information�

• To prevent disclosure of personal information‚

enable the screen lock or similar security feature

on your mobile device�

• When submitting the product for repair‚ make a

note of any important information stored in the

product‚ as this information may be erased or

changed as part of the repair process�

• Use only trusted repair services authorized by

Panasonic�

• Before disposing of the product‚ perform a

factory data reset to erase any data stored in the

product� Remove and erase the microSD card�

• If your mobile device will no longer be used

with the product‚ delete your mobile device’s

registration from the product and delete the

corresponding app from your mobile device�

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• This product may be used in ways that violate

the privacy or publicity rights of others� You are

responsible for the ways in which this product is

used�

or your safety

To prevent severe injury and loss of life/property‚ read

this section carefully before using the product to ensure

proper and safe operation of your product�

WARNING

Power connection

• Use only the power source marked on the

product�

• Do not overload power outlets and extension

cords. This can result in the risk of re or electric

shock�

• Completely insert the AC adaptor/power plug

into the power outlet� Failure to do so may cause

electric shock and/or excessive heat resulting in

a re.

• Regularly remove any dust‚ etc� from the AC

adaptor/power plug by pulling it from the power

outlet‚ then wiping with a dry cloth� Accumulated

dust may cause an insulation defect from

moisture‚ etc. resulting in a re.

• Unplug the product from power outlets if it emits

smoke‚ an abnormal smell‚ or makes an unusual

noise. These conditions can cause re or electric

shock. Conrm that smoke has stopped emitting

and contact us by visiting our Support page:

www.panasonic.ca/english/support

• Unplug from power outlets and never touch the

inside of the product if its casing has been broken

open� Danger of electric shock exists�

• Never touch the plug with wet hands� Danger of

electric shock exists�

• Do not connect non-specied devices.

Operating safeguards

• Unplug the product from power outlets before

cleaning� Do not use liquid or aerosol cleaners�

• Do not disassemble the product�

• Never put metal objects inside the product. If

metal objects enter the product‚ turn off the

circuit breaker and contact an authorized service

centre�

• Keep small parts‚ such as microSD cards‚ out of

the reach of children� There is a risk of swallowing�

Medical

• Consult the manufacturer of any personal

medical devices‚ such as pacemakers or hearing

aids‚ to determine if they are adequately shielded

from external RF (radio frequency) energy�

Wireless LAN features operate between the

frequencies listed below‚ with a peak transmission

power of 100mw:

2�412 GHz – 2�462 GHz

5�180 GHz – 5�320 GHz

5�500 GHz – 5�600 GHz

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5�650 GHz – 5�700 GHz

5�745 GHz – 5�825 GHz

• Do not use the product in Healthcare facilities if

any regulations posted in the area instruct you

not to do so� Hospitals or Healthcare facilities may

be using equipment that could be sensitive to

external RF energy�

CAUTION

Installation and location

• Never install wiring during a lightning storm�

• The AC adaptor is used as the main disconnect

device� Ensure that the AC outlet is installed near

the product and is easily accessible�

• Mount the product on the stable location where

the camera can be adequately supported when

installing�

• Do not mount the product on soft material� It may

fall down‚ break or cause injury.

• Do not mount the product on the following

materials: gypsum board‚ ALC (autoclaved

lightweight cellular concrete)‚ concrete block‚

plywood less than 25 mm (1 inch) thick‚ etc�

or best performance

Product location/avoiding noise

• This product uses radio waves to communicate

with a wireless router�

• For maximum coverage and noise-free

communications‚ place this product:

– at a convenient‚ high‚ and central location with

no obstructions between this product and the

wireless router�

– away from electronic appliances such as TVs‚

radios‚ personal computers‚ wireless devices‚ or

other phones�

– facing away from radio frequency transmitters‚

such as external antennas of mobile phone cell

stations (Avoid putting this product on a bay

window or near a window�)

• Coverage and transmission quality depends on

the local environmental conditions�

• If the transmission quality is not satisfactory‚ move

this product to another location�

Environment

• Keep the product away from electrical noise

generating devices‚ such as uorescent lamps

and motors�

• The product should be kept free from excessive

smoke‚ dust‚ high temperature‚ and vibration�

• Do not expose this product to direct sunlight or

other forms of powerful light such as halogen lights

for long periods of time� (This may damage the

image sensor�)

• Do not place heavy objects on top of the

product�

• When you leave the product unused for a long

period of time‚ unplug the product from the

power outlet�

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• The product should be kept away from heat

sources such as heaters‚ kitchen stoves‚ etc�

It should not be placed in rooms where the

temperature is less than 0 °C (32 °F) or greater

than 40 °C (104 °F)� Damp basements should also

be avoided�

• The maximum communication range may

be shortened when the product is used in the

following places: Near obstacles such as hills‚

tunnels‚ underground‚ near metal objects such as

wire fences‚ etc�

• Operating the product near electrical appliances

may cause interference� Move away from the

electrical appliances�

Routine care

• Wipe the outer surface of the product with a soft

moist cloth�

• Do not use benzine‚ thinner‚ or any abrasive

powder�

Camera image quality

• Camera image and its quality may be affected

on the mobile device based on surroundings such

as lighting‚ brightness of the room�

Protecting your recordings

• Do not remove the microSD card or disconnect

the product’s AC adaptor while reading or writing

data to the microSD card� Data on the card

could become corrupted�

• If a microSD card malfunctions or is exposed to

electromagnetic waves or static electricity‚ data

on the card could become corrupted or erased�

Therefore we recommend backing up important

data to a computer or other device�

Notice for product disposal‚ transfer‚ or return

• This product can store your private/condential

information. To protect your privacy/

condentiality‚ we recommend that you erase

information from the memory before you dispose

of‚ transfer‚ or return the product�

Important safety instructions

When using your product‚ basic safety precautions

should always be followed to reduce the risk of re‚

electric shock‚ and injury to persons‚ including the

following:

1 Do not use this product near water for example‚

near a bathtub‚ washbowl‚ kitchen sink‚ or

laundry tub‚ in a wet basement or near a

swimming pool�

2 Use only the power cord indicated in this

document�

SAVE THESE INSTRUCTIONS

HNC815C_ITG_(en_en)_0424_ver.040.pdf 10 2019/04/24 18:22:46

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