Optus Optus CG3000-1STAUS Manuel utilisateur

Cable Modem

Installation Guide.

IMPORTANT: Please follow these instructions carefully and do not attempt the procedures outlined

in this guide during thunderstorm activity in your area or in the event of a mains power outage.

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DISCONNECT YOUR EXISTING MODEM.

1. Identify the power point(s) that supplies power to the computer, plus any

connected hardware such as a printer or router and your cable modem.

At this time also identify the leads connecting your modem to the computer

(ethernet cable) and the modem to the wall plate (coaxial cable).

2. Switch the modem’s power off at the power point and remove cord from the wall

socket. Shutdown your computer and connected hardware, switch the power off

at all the power points and remove cords from the wall socket.

3. Position the modem so you can see the rear view of your cable modem.

You should be able to see the cables going in to your modem (illustrated

and labelled in example right).

4. Remove the power cable and the USB/ethernet cable and telephone cable

(if applicable) from the rear panel of your cable modem.

5. Use the provided spanner to remove the coaxial cable from the rear panel of

the cable modem.

6. Whilst holding the cable modem with one hand, rotate the spanner

anti-clockwise to loosen the connection. Once the connector is loose, it can be

unscrewed and removed by hand.

7. As all cables have now been removed, the cable modem and its power supply

can now be packed away. You will no longer need this and do not need to

return to Optus.

Rear view of ports on your

existing cable modem.

Note: Depending on the model

of your modem, ports may differ

slightly than pictured.

Coaxial Cable

Telephone Cable

Power Cable

USB port

Ethernet Cable

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5. Use the provided spanner to remove the coaxial cable from the rear panel of

the cable modem.

6. Whilst holding the cable modem with one hand, rotate the spanner

anti-clockwise to loosen the connection. Once the connector is loose, it can be

unscrewed and removed by hand.

7. As all cables have now been removed, the cable modem and its power supply

can now be packed away. You will no longer need this and do not need to

return to Optus.

Example of coaxial cable being

removed from modem and

ports with cables removed.

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CONNECT YOUR NEW MODEM.

1. The diagram (as shown on the right) will assist you to identify the key areas

of your new cable modem needed to complete your installation and the steps

overleaf will guide you through this.

2. The ﬁrst cable to attach to your new modem is the coaxial cable

(refer to diagram right).

3. Whilst holding the cable modem with one hand, connect the coaxial cable to

the relevant port using your ﬁngers and turn the nut clockwise until it cannot

be rotated any more by hand (ensuring it is not cross threaded) then, using

the supplied spanner, tension the nut a quarter turn to ensure it will not

come loose.

Rear view of your new modem.

Note: Depending on the model

of your modem, ports may differ

slightly than pictured.

Coaxial Cable

Telephone Cable

Power Cable

Ethernet Cable

Note: If the coaxial cable is too loose there is a chance that the modem will not work.

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2. The ﬁrst cable to attach to your new modem is the coaxial cable

(refer to diagram right).

3. Whilst holding the cable modem with one hand, connect the coaxial cable to

the relevant port using your ﬁngers and turn the nut clockwise until it cannot

be rotated any more by hand (ensuring it is not cross threaded) then, using

the supplied spanner, tension the nut a quarter turn to ensure it will not

come loose.

Coaxial cable being attached to modem.

Note: If the coaxial cable is too loose there is a chance that the modem will not work.

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4. Plug your new cable modem power adapter into a power point. Connect the

adaptor power plug into the cable modem and turn the power point on.

The cable modem will commence the synchronisation sequence which may

take up to 30 minutes to complete.

5. Finally, connect the Ethernet cable and telephone cable (if applicable) into

the rear panel of your new cable modem. (Refer to diagram page 4). You can

keep the extra Ethernet & USB cable that comes with your new modem as a

spare or to connect other devices to your computer in future.

6. Plug the computer and all connected hardware back into the corresponding

power point(s), turn the power on at the power point and then turn the

computer on.

7. To activate your new modem, launch your web browser and go to

newmodem.optuszoo.com.au You will be asked to login with your Optusnet

username and password, Please follow the steps online to activate your

new modem.

8. If unsuccessful, reboot the cable modem by removing the power plug from the rear

panel of the cable modem, wait 10 seconds, and then plug it in and try again. Allow the

modem to complete the synchronisation sequence again.

9. If at any time you receive an error message, or if your modem has failed to come online

after 2 attempts, you will need to contact Cable Technical Support on 1300 300 693 to

activate your new modem.

Note: IMPORTANT FOR OPTUS PREMIUM SPEED PACK CUSTOMERS.

If you’ve purchased an Optus Premium Speed Pack with your broadband service and use Windows XP, please go

to http://help.optuszoo.com.au/help/cable/connected/windows for instructions on downloading and using our

Premium Speed Pack Optimiser tool. This will improve your computer’s performance for use with the Premium

Speed Pack. Computers with the Macintosh operating system or other versions of Windows will not need to do this.

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8. If unsuccessful, reboot the cable modem by removing the power plug from the rear

panel of the cable modem, wait 10 seconds, and then plug it in and try again. Allow the

modem to complete the synchronisation sequence again.

9. If at any time you receive an error message, or if your modem has failed to come online

after 2 attempts, you will need to contact Cable Technical Support on 1300 300 693 to

activate your new modem.

Note: IMPORTANT FOR OPTUS PREMIUM SPEED PACK CUSTOMERS.

If you’ve purchased an Optus Premium Speed Pack with your broadband service and use Windows XP, please go

to http://help.optuszoo.com.au/help/cable/connected/windows for instructions on downloading and using our

Premium Speed Pack Optimiser tool. This will improve your computer’s performance for use with the Premium

Speed Pack. Computers with the Macintosh operating system or other versions of Windows will not need to do this.

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1379876 04/11

For any connection problems or further

assistance, please contact:

Cable Technical Support 1300 300 693

Note: Please refer to the included WiFi Cable Modem user guide

for details on conﬁguring WiFi connections.

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