Nortel 703t Instructions d'utilisation et d'entretien

555-7101-227

CallPilot

Installation and Configuration

Part 5: 703t Server Maintenance and Diagnostics

Product release 2.02 Standard 1.0 October 2003

555-7101-227

P0603582

CallPilot

Installation and Configuration

Part 5: 703t Server Maintenance and Diagnostics

Publication number: 555-7101-227

Product release: 2.02

Document release: Standard 1.0

Date: October 2003

Printed in Canada

Information is subject to change without notice. Nortel Networks reserves the right to make

changes in design or components as progress in engineering and manufacturing may

warrant.

The process of transmitting data and call messaging between the CallPilot server and the

switch or system is proprietary to Nortel Networks. Any other use of the data and the

transmission process is a violation of the user license unless specifically authorized in

writing by Nortel Networks prior to such use. Violations of the license by alternative usage of

any portion of this process or the related hardware constitutes grounds for an immediate

termination of the license and Nortel Networks reserves the right to seek all allowable

remedies for such breach.

This page and the following page areconsidered the title page,and contain Nortel Networks

and third-party trademarks.

*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR,

CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman,

IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100,

Succession, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.

3COM is a trademark of 3Com Corporation.

ACCENT is a trademark of Accent Software International Ltd.

ADOBE is a trademark of Adobe Systems Incorporated.

AMDEK is a trademark of Amdek Corporation.

AT&T is a trademark of American Telephone and Telegraph Corporation.

ATLAS is a trademark of Quantum Corporation.

ACCENT is a trademark of Accent Software International Ltd.

ATRIA is a trademark of Pure Atria Corporation.

BLACKBERRY is a trademark of Research in Motion Limited.

CASEWARE is a trademark of Caseware International, Inc.

CONTINUUS is a trademark of Continuus Software Corporation.

CRYSTAL REPORTS is a trademark of Seagate Software Inc.

DEFINITY is a trademark of Avaya Inc.

DIALOGIC, INTEL and VOICEBRIDGE are trademarks or registered trademarks of Intel

Corporation or its subsidiaries in the United States and other countries.

DIVX is a trademark of DivXNetworks, Inc.

EUDORA is a trademark of Qualcomm.

eTrust and InoculateIT are trademarks of Computer Associates Think Inc.

DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE,

MICROSOFT, MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK,

POWERPOINT, VISUAL STUDIO, WINDOWS, WINDOWS MEDIA, and WINDOWS NT are

trademarks of Microsoft Corporation.

GROUPWISE and NOVELL are trademarks of Novell Inc.

HITACHI is a trademark of Hitachi Limited.

LOGITECH is a trademark of Logitech, Inc.

LUCENT is a trademark of Lucent Technologies, Inc.

MATRA is a trademark of Matra Hachette.

MCAFFEE and NETSHIELD are trademarks of McAfee Associates, Inc.

MYLEX is a trademark of Mylex Corporation.

NET2PHONE is a trademark of Net2Phone, Inc.

NETOPIA is a trademark of Netopia, Inc.

NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.

NOTES is a trademark of Lotus Development Corporation.

NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation.

POWERQUEST is a trademark of PowerQuest Corporation.

PROMARK and RHOBOT are trademarks of DMI Promark, Inc.

Part 5: 703t Server Maintenance and Diagnostics v

RADISYS is a trademark of Radisys Corporation.

ROLM is a trademark of Siemens ROLM Communications Inc.

SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.

SONY is a trademark of Sony Corporation.

SYBASE is a trademark of Sybase, Inc.

TEAC is a trademark of TEAC Corporation

UNIX is a trademark of X/Open Company Limited.

US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US

Robotics.

WINAMP is a trademark of Nullsoft, Inc.

WINRUNNER is a trademark of Mercury Interactive Corporation.

WINZIP is a trademark of Nico Mark Computing, Inc.

XEON is a trademark of Intel, Inc.

vi CallPilot

Publication history Standard 1.0

October 2003 Publication history

Part 5: 703t Server Maintenance and Diagnostics vii

Publication history

October 2003 Standard 1.0 of the CallPilot Installation and

Configuration, Part 5: 703t Server Maintenance

and Diagnostics is issued for general release.

viii CallPilot

Publication history Standard 1.0

Part 5: 703t Server Maintenance and Diagnostics ix

Contents

1About this guide 13

Maintenance and diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Resolving system problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Replacing hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2Troubleshooting your CallPilot system 21

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Interpreting front panel LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Interpreting rear panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Interpreting internal LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Interpreting POST diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

SCSI controller diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

RAID controller diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

What to do when the server fails to boot into service. . . . . . . . . . . . . . . . . 39

Viewing the System Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

3Using Windows NT online diagnostic tools 49

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Viewing event logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Checking hardware using Windows NT Diagnostics. . . . . . . . . . . . . . . . . 57

Using TCP/IP diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Invoking the chkdsk utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

4Using serial port diagnostic tools 73

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Shutting down services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Conducting TSTSERIO tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Conducting TSTSERIO tests with the loopback plug . . . . . . . . . . . . . . . . 81

Restarting services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Contents Standard 1.0

xCallPilot

5Using CallPilot Manager to monitor hardware 85

Understanding fault management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Section A: Tools for isolating and fixing hardware problems 87

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Alarm Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Event Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Maintenance page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Channel and Multimedia Monitors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Section B: Working with the Maintenance page 99

Introducing the Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Viewing component states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Starting and stopping components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Running integrated diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Viewing the last diagnostic results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Section C: Working with the Multimedia and Channel Monitors

121

Working with the Multimedia Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Working with the Channel Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

6Using CallPilot system utilities 127

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Diagnostics Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

PEP Maintenance utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Session Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

System Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

7Replacing basic chassis components 149

Section A: Preparing for hardware maintenance 151

Preparing the server for hardware maintenance . . . . . . . . . . . . . . . . . . . . 152

Removing the side cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Removing and replacing the upper fan holder foam. . . . . . . . . . . . . . . . . 159

Replacing the side cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Section B: Replacing fans 163

Cooling fans description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Replacing a front system fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

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