Nortel CallPilot 1001rp Instructions d'utilisation et d'entretien

CallPilot

Installation and Configuration

Part 5: 1001rp Server Maintenance and Diagnostics

Product release 2.0 Standard 1.0 October 2002

555-7101-218

P0949455

CallPilot

Installation and Configuration

Part 5: 1001rp Server Maintenance and Diagnostics

Publication number:555-7101-218

Product release: 2.0

Document release: Standard 1.0

Date: October 2002

Printed in Canada

Information is subject to change without notice. Nortel Networks reserves the right to make

changes in design or components as progress in engineering and manufacturing may

warrant.

The process of transmitting data and call messaging between the CallPilot server and the

Meridian 1 switch or Succession CSE 1000 system is proprietary to Nortel Networks. Any

other use of the data and the transmission process is a violation of the user license unless

specifically authorized in writing by Nortel Networks prior to such use. Violations of the

license by alternative usage of any portion of this process or the related hardware

constitutes grounds for an immediate termination of the license and Nortel Networks

reserves the right to seek all allowable remedies for such breach.

This page and the following page are considered the title page, and contain Nortel Networks

and third-party trademarks.

*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, BNR,

CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman,

IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100,

Succession, Supernode, Symposium, Telesis, and Unity are trademarks of Nortel Networks.

3COM is a trademark of 3Com Corporation.

ACCENT is a trademark of Accent Software International Ltd.

AMDEK is a trademark of Amdek Corporation.

AT&T is a trademark of American Telephone andTelegraph Corporation.

ATLAS is a trademark of Quantum Corporation.

ATRIA is a trademark of Pure Atria Corporation.

BLACKBERRY is a trademark of Research in Motion Limited.

CASEWARE is a trademark of Caseware International, Inc.

CONTINUUS is a trademark of Continuus Software Corporation.

CRYSTAL REPORTS is a trademark of Seagate Software Inc.

DEFINITY is a trademark of Avaya Inc.

DIALOGIC is a trademark of Dialogic Corporation.

EUDORA is a trademark of Qualcomm.

EXCHANGE.NET, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT

EXCHANGE SERVER, MS-DOS, OUTLOOK, POWERPOINT, WINDOWS, WINDOWS

MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation.

GROUPWISE and NOVELL are trademarks of Novell Inc.

HITACHI is a trademark of Hitachi Limited.

INTEL is a trademark of Intel Corporation.

LOGITECH is a trademark of Logitech, Inc.

NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.

PCANYWHERE is a trademark of Symantec Corporation.

PROMARK and RHOBOT are trademarks of DMI Promark, Inc.

RADISYS is a trademark of Radisys Corporation.

SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.

SYBASE is a trademark of Sybase, Inc.

UNIX is a trademark of X/Open Company Limited.

US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US

Robotics.

VOICEBRIDGE is a trademark of Voice Technologies Group Inc.

Part 5: 1001rp Server Maintenance and Diagnostics v

Publication history

October 2002 Standard 1.0 of CallPilot Installation and

Configuration, Part 5: 1001rp Server Maintenance

and Diagnostics is issued for general release.

vi CallPilot

Publication history Standard 1.0

Part 5: 1001rp Server Maintenance and Diagnostics vii

Contents

1About this guide 11

Maintenance and diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Resolving system problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Replacing hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2Troubleshooting your CallPilot system 19

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Section A: Startup diagnostics 21

Startup diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Basic hardware check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Power-On Self-Test diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Interpreting POST diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Interpreting startup diagnostics from SCSI BIOS . . . . . . . . . . . . . . . . . . . 34

Section B: Troubleshooting startup problems 35

What to do when the server fails to boot into service. . . . . . . . . . . . . . . . . 36

3Using Windows NT online diagnostic tools 39

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Viewing event logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Checking hardware using Windows NT Diagnostics . . . . . . . . . . . . . . . . . 47

Using TCP/IP diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Invoking the chkdsk utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

4Using serial port diagnostic tools 63

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Shutting down services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Conducting TSTSERIO tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Conducting TSTSERIO tests with the loopback plug . . . . . . . . . . . . . . . . 71

Restarting services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Contents Standard 1.0

viii CallPilot

5Using CallPilot Manager to monitor hardware 75

Understanding fault management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Section A: Tools for isolating and fixing hardware problems 77

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Alarm Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Event Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Channel and Multimedia Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Section B: Working with the Maintenance page 89

Introducing the Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Viewing component states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Starting and stopping components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Running integrated diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Viewing the last diagnostic results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Section C: Working with the Multimedia and Channel Monitors

109

Working with the Multimedia Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Working with the Channel Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

6Using CallPilot system utilities 115

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Diagnostics Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

PEP Maintenance utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

System Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

7Replacing basic chassis components 127

Removing the front bezel and server cover . . . . . . . . . . . . . . . . . . . . . . . 128

Replacing air filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Replacing the cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Replacing the fuse (AC system only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Replacing the alarm board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Setting jumpers on the alarm board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Replacing the status display panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

October 2002 Contents

Part 5: 1001rp Server Maintenance and Diagnostics ix

8Replacing a hard drive, tape drive, CD-ROM drive, or

floppy drive 151

Replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

About the media drive bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Removing the media drive carrier from the chassis . . . . . . . . . . . . . . . . . 157

Replacing a tape, CD-ROM, or floppy drive . . . . . . . . . . . . . . . . . . . . . . 162

Installing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

9Performing RAID maintenance 169

RAID overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Section A: Replacing the RAID controller card 171

Replacing the AcceleRAID 352 RAID controller card . . . . . . . . . . . . . . 172

Attaching cables to the RAID controller card . . . . . . . . . . . . . . . . . . . . . 174

Upgrading from DAC960 to AcceleRAID352 . . . . . . . . . . . . . . . . . . . . . 177

Section B: Maintaining an AcceleRAID352 RAID system 179

Installing AcceleRAID352 RAID Global Array Manager software . . . . 180

Rebuilding an AcceleRAID352 RAID hard drive . . . . . . . . . . . . . . . . . . 181

Configuring an AcceleRAID352 RAID system . . . . . . . . . . . . . . . . . . . . 185

To flash upgrades in the AcceleRAID352 controller . . . . . . . . . . . . . . . . 193

Splitting AcceleRAID352 RAID drives and upgrading software . . . . . . 194

Section C: Maintaining a DAC960 RAID system 217

Maintaining DAC960 RAID hard drives . . . . . . . . . . . . . . . . . . . . . . . . . 218

Rebuilding a DAC960 RAID hard drive . . . . . . . . . . . . . . . . . . . . . . . . . 220

Configuring a DAC960 RAID system . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Splitting DAC960 RAID drives and upgrading software. . . . . . . . . . . . . 234

10 Replacing or adding voice processing boards 261

DSP numbering and location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

SCbus cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Replacing or adding MPC-8 cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Replacing or adding MPB16-4 boards . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

11 Replacing the video card 275

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Troubleshooting the video card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Contents Standard 1.0

xCallPilot

Replacing the video card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

12 Replacing the network cards 281

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Replacing ELAN cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Replacing Ethernet CLAN cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

13 Maintaining the Pentium II SBC card 293

Dual Inline Memory Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

The Pentium II SBC card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Replacing the Pentium II SBC card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Upgrading the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Replacing a Pentium II with a Pentium III SBC card. . . . . . . . . . . . . . . . 316

14 Maintaining the Pentium III SBC card 331

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Replacing the Pentium III SBC card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

Configuring the 1001rp Pentium III BIOS . . . . . . . . . . . . . . . . . . . . . . . . 335

Replacing or adding Dual Inline Memory Modules . . . . . . . . . . . . . . . . . 346

A1001rp reference material 349

Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

Rear panel diagram and slot locations . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Slot assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

IRQ mapping table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Index 359

Table des matières

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