
TD1117 rev1101
Installation Guide
PW-5000 Output Module 7
Shipping Instructions
To ship equipment back to NexWatch,Inc.:
1.Contact the customer servicedepartment at 800-227-1667 Option-2 before returning
equipment. When you call please have available:
• A description of the problem or reason you are returning the equipment.
• Your original purchase order number, invoice number and if the unit is still under
warranty.
• A new purchase order number if the unit is not under warranty
2.From the customer service department, obtain the Return Authorization Number (RMA)
.
3.Show the RMA number on all packages shipped.Packages, which are not marked with
an RMA number will be refused at the factory and returned to you COD.
4.Carefully pack the equipment for shipment.Use the original packing material whenever
possible
Limited Warranty
All Products sold or licensed by NexWatch include a warranty registration card which
must be completed and returned to NexWatch by or on behalf of the end user in order for
NexWatch to provide warranty service, repair, credit or exchange. All warranty work shall
be handled through Customer which shall notify NexWatch and apply for a Return Mer-
chandise Authorization (RMA) number prior to returning any Product for service, repair,
credit or exchange. NewWatch warrants that its Products shall be free from defects in
materials and workmanship for a period of two years from date of shipment of the Prod-
uct to Customer.The warranty onTerminals, Printers, Communications Products and
Upgrade kits is 90 days from date of shipment.Satisfaction of this warranty shall be
limited to repair or replacement of Products which are defective or defective under
normal use.NexWatch’s warranty shall not extend to any Product which, upon examina-
tion, is determined to be defective as a result of misuse, improper storage, incorrect
installation, operation or maintenance, alteration, modification, accident or unusual
deterioration of the Product due to physical environments in excess of the limits set forth
in Product manuals.THERE ARE NOWARRANTIES WHICH EXTEND BEYOND THIS
PROVISION.THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES WHETHER
EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIEDWARRANTIES OF MER-
CHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. NO REPRESENTA-
TION OR WARRANTY OF THE DISTRIBUTOR SHALL EXTEND THE LIABILITY OR
RESPONSIBILITY OF THE MANUFACTURER BEYOND THETERMS OF THIS PROVI-
SION.IN NO EVENT SHALL NEXWATCH BE LIABLE FOR ANY RE-PROCUREMENT
COSTS, LOSS OF PROFITS, LOSS OF USE, INCIDENTAL, CONSEQUENTIAL OR
SPECIAL DAMAGESTO ANY PERSON RESULTING FROMTHE USE OF
NEWWATCH’SPRODUCTS.