NETGEAR WAX628 Manuel utilisateur

User Manual

Insight Managed WiFi 6 AX5400

Access Point

WAX628

NETGEAR, Inc.

350 E. Plumeria DriveSeptember 2022

San Jose, CA 95134, USA202-12625-01

Support and Community

Visit netgear.com/support to get your questions answered and access the latest

downloads.

You can also check out our NETGEAR Community for helpful advice at

community.netgear.com.

Regulatory and Legal

Si ce produit est vendu au Canada, vous pouvez accéder à ce document en français

canadien à https://www.netgear.com/support/download/.

(If this product is sold in Canada, you can access this document in Canadian French at

https://www.netgear.com/support/download/.)

For regulatory compliance information including the EU Declaration of Conformity, visit

https://www.netgear.com/about/regulatory/.

See the regulatory compliance document before connecting the power supply.

For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy.

By using this device, you are agreeing to NETGEAR’s Terms and Conditions at

https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the

device to your place of purchase within your return period.

Do not use this device outdoors. The PoE source is intended for intra building connection

only.

Applicable to 6 GHz devices only: Only use the device indoors. The operation of 6 GHz

devices is prohibited on oil platforms, cars, trains, boats, and aircraft, except that

operation of this device is permitted in large aircraft while flying above 10,000 feet.

Operation of transmitters in the 5.925-7.125 GHz band is prohibited for control of or

communications with unmanned aircraft systems.

Trademarks

Any non-NETGEAR trademarks are used for reference purposes only.

Revision History

CommentsPublish DatePublication Part

Number

First publication.September 2022202-12625-01

Insight Managed WiFi 6 AX5400 Access Point Model WAX628

Contents

Chapter 1 Introduction

Additional documentation...................................................................9

About the local browser user interface and NETGEAR Insight.......9

Chapter 2 Hardware Overview

Unpack the access point....................................................................11

Top panel with LEDs...........................................................................11

Hardware interfaces...........................................................................13

Access point label..............................................................................14

Safety instructions and warnings for an indoor access point........16

Chapter 3 Install the Access Point in Your Network and Access It

for Initial Configuration

Position your access point for best performance...........................19

Set up and connect the access point to your network...................20

Connect to the access point for initial configuration.....................21

Connect over the Internet using the NETGEAR Insight Cloud

Portal................................................................................................22

Connect over WiFi using the NETGEAR Insight app.................24

Connect over WiFi to the local browser UI for initial

configuration..................................................................................26

Connect over the LAN to the local browser UI for initial

configuration..................................................................................31

Configure the access point offline using a directly connected

computer.........................................................................................35

What to do if you get a browser security warning..........................42

Chapter 4 Install the Access Point in an Insight Instant Mesh WiFi

Network

What are a root access point and an extender access point?......44

What is an Insight Instant Mesh WiFi network?...............................45

Requirements for placing an extender access point in a mesh WiFi

network................................................................................................46

Connect the access point as an extender to a root access point using

the Cloud Portal..................................................................................47

Install the NETGEAR Insight app to manage an Insight Instant Mesh

WiFi network.......................................................................................51

Connect the access point as an extender to a root access point using

the Insight app....................................................................................51

Chapter 5 Manage the Basic WiFi Features for a WiFi network

Set up an open or secure WiFi network..........................................57

View or change the settings of a WiFi network...............................66

Remove a WiFi network.....................................................................67

Hide or broadcast the SSID for a WiFi network..............................68

Change the VLAN ID for a WiFi network.........................................69

Change the authentication and encryption for a WiFi network....70

Enable or disable PMF for a WiFi network......................................74

Set up Multi PSK for a WiFi network.................................................75

Disable or enable a WiFi network or set up a WiFi activity

schedule..............................................................................................78

Enable or disable band steering with 802.11k RRM and 802.11v

WiFi network management...............................................................80

Chapter 6 Manage the Basic Radio Features

Manage the basic WiFi settings for the radios................................83

Turn a radio on or off.........................................................................86

Change the WiFi mode for a radio...................................................87

Change the channel width for a radio.............................................89

Change the guard interval for a radio.............................................90

Change the output power for a radio..............................................92

Change the channel for a radio........................................................93

Manage Quality of Service for a WiFi radio.....................................94

Chapter 7 Set Up and Manage a Captive Portal

Set up a click-through captive portal for a WiFi network..............97

Set up an external captive portal for a WiFi network...................100

Set up a Facebook Wi-Fi captive portal for a WiFi network........105

Unregister the access point from Facebook Wi-Fi.......................106

Chapter 8 Manage Access and Security

Block specific URLs and keywords for Internet access................109

Manage user accounts.....................................................................111

Add a user account......................................................................111

Change the time-out period for a user session.......................112

Change the settings for a user account....................................113

Remove a user account...............................................................114

Manage local MAC access control lists.........................................115

Insight Managed WiFi 6 AX5400 Access Point Model WAX628

Manually set up a MAC access control List...............................116

Import an existing MAC access control list..............................119

Manage neighbor AP detection.....................................................122

Enable neighbor access point detection and move access points

to the Known AP List....................................................................123

Import an existing neighbor access point list in the Known AP

List..................................................................................................125

Set up RADIUS servers.....................................................................128

Enable L2 security............................................................................130

Chapter 9 Manage the Local Area Network and IP Settings

Disable the DHCP client and specify a fixed IP address..............133

Enable the DHCP client...................................................................134

Set the 802.1Q VLAN and management VLAN............................136

Set an existing domain name..........................................................138

Enable or disable Spanning Tree Protocol...................................139

Enable or disable the network integrity check function..............140

Enable or disable IGMP snooping.................................................141

Enable or disable Ethernet LLDP....................................................142

Enable or disable UPnP...................................................................143

Manage the link aggregation capability........................................144

Enable link aggregation for the LAN 2 port.............................145

Disable link aggregation for the LAN 2 port............................146

Chapter 10 Manage and Maintain the Access Point

Change the management mode to NETGEAR Insight or

Web-browser....................................................................................149

Change the country or region of operation..................................151

Change the admin user account password..................................152

Change the system name................................................................153

Specify a custom NTP server...........................................................154

Set the time zone..............................................................................155

Manage the syslog settings.............................................................156

Manage the firmware of the access point.....................................157

Let the access point check for new firmware and update the

firmware........................................................................................158

Manually download firmware and update the access point...159

Revert to the backup firmware...................................................161

Use an SFTP server to update the access point.......................162

Manage the configuration file of the access point.......................164

Back up the access point configuration....................................164

Restore the access point configuration.....................................165

Reboot the access point from the local browser UI.....................167

Schedule the access point to reboot.............................................168

Insight Managed WiFi 6 AX5400 Access Point Model WAX628

Return the access point to its factory default settings.................169

Use the Reset button to reset the access point........................169

Use the local browser UI to reset the access point..................170

Enable SNMP and manage the SNMP settings............................171

Manage the LEDs.............................................................................173

Manage the Energy Efficiency Mode.............................................174

Chapter 11 Monitor the Access Point and the Network

Display the access point Internet, IP, and system settings..........177

Display the WiFi radio settings.......................................................181

Display unknown and known neighbor access points................184

Display client distribution, connected clients, and client trends.185

View WiFi and Ethernet traffic, traffic and ARP statistics, and channel

utilization...........................................................................................189

View or download tracked URLs.....................................................192

View, save, download, or clear the logs........................................194

View a WiFi bridge connection.......................................................196

View alarms and notifications.........................................................197

Chapter 12 Set up a WiFi Bridge

WiFi base station, WiFi repeater, and WiFi bridge requirements.200

Set up a WiFi bridge between access points................................201

Chapter 13 Manage the Advanced WiFi Features for a WiFi network

Set NAT mode or Bridge mode for addressing and traffic.........205

Enable or disable client isolation for a WiFi network...................206

Enable or disable URL tracking for a WiFi network......................208

Change the format of the DHCP offer messages in a WiFi

network..............................................................................................209

Select a MAC ACL for a WiFi network...........................................211

Set bandwidth rate limits for a WiFi network................................212

Configure advanced rate selection for a WiFi network...............214

Chapter 14 Manage the Advanced Radio Features

Manage the advanced WiFi settings for the radios.....................219

Manage the maximum number of clients for a radio..................222

Manage the broadcast and multicast settings for a radio...........223

Manage load balancing for the radios..........................................224

Manage sticky clients.......................................................................227

Manage the ARP proxy....................................................................228

Chapter 15 Diagnostics and Troubleshooting

Perform a ping test...........................................................................231

Capture WiFi and Ethernet packets...............................................232

Insight Managed WiFi 6 AX5400 Access Point Model WAX628

Check the Internet speed................................................................235

Quick tips for WiFi troubleshooting...............................................236

Troubleshoot with the LEDs............................................................237

Power/Cloud LED remains off....................................................238

Power/Cloud LED remains solid amber...................................238

Power/Cloud LED is blinking amber slowly, continuously.....239

The access point functions as a PoE PD and the Power/Cloud

LED remains solid amber............................................................239

Power/Cloud LED does not light blue in the NETGEAR Insight

management mode.....................................................................240

Power/Cloud LED does not stop blinking amber, green, and

blue................................................................................................240

2.4G or 5G WLAN LED is off.......................................................241

The extender access point and root access point cannot

connect..............................................................................................242

Troubleshoot WiFi connectivity for a WiFi client device.............243

Troubleshoot Internet browsing.....................................................244

You cannot log in to the access point over a LAN connection....245

Changes are not saved....................................................................246

You enter the wrong password and can no longer log in to the

access point.......................................................................................246

Troubleshoot your network using the ping utility........................247

Test the LAN path to your access point....................................247

Test the path from your computer to a remote device...........248

Appendix A Factory Default Settings and Technical Specifications

Factory default settings...................................................................250

Technical specifications...................................................................254

Appendix B Mount the Access Point to a Wall or Ceiling

Mounting parts.................................................................................257

Mount the access point on a wall...................................................258

Mount the access point to a T-bar..................................................259

Unmount the access point...............................................................263

Insight Managed WiFi 6 AX5400 Access Point Model WAX628

Introduction

This manual is for the NETGEAR Insight Managed WiFi 6 AX5400 Access Point Model

WAX628.

Model WAX628, in this manual referred to as the access point, supports IEEE 802.11ax,

WPA3 WiFi security, six (2+4) streams of WiFi with concurrent operation at 2.4 GHz (2

streams) and 5 GHz (4 streams), and 160 MHz bandwidth at 5 GHz. The combined

throughput is 5400 Mbps: 600 Mbps at 2.4 GHz and 4800 Mbps at 5 GHz.

The access point functions as a Power over Ethernet plus (PoE+) powered device (PD)

in an existing network connected to a PoE+ switch that provides 802.3at power. The

access point also supports a power adapter for connection to a regular switch. Model

WAX628 ships without a power adapter, and model WAX628PA ships with a power

adapter. If you ordered model WAX628 but prefer to use the access point without a

PoE+ connection, you can order a power adapter separately.

The PoE+ Ethernet port supports a high speed up to 2.5 Gbps. A second Ethernet LAN

port supports a speed of 1 Gbps for a link aggregation (LAG) connection.

This chapter contains the following sections:

• Additional documentation

• About the local browser user interface and NETGEAR Insight

Note: For more information about the topics that are covered in this manual, visit the

support website at netgear.com/support/.

Note: Firmware updates with new features and bug fixes are made available from time

to time at netgear.com/support/download/. You can check for and download new

firmware manually. If the features or behavior of your product does not match what is

described in this manual, you might need to update the firmware.

Note: In this manual, WiFi network means the same as SSID (service set identifier or

WiFi network name) or VAP (virtual access point). That is, when we refer to a WiFi network

we mean an individual SSID or VAP.

Additional documentation

The following documents are available at netgear.com/support/download/:

•Installation guide

•Data sheet

For information about the NETGEAR Insight Cloud Portal and Insight app, visit

netgear.com/business/services/insight/subscription and see the NETGEAR knowledge

base at netgear.com/support/product/insight.aspx.

About the local browser user interface and

NETGEAR Insight

This user manual describes the local browser user interface (UI), which you use if the

access point functions as a standalone access point.

NETGEAR Insight remote management offers additional features and add-on services

that are not available in standalone mode. For NETGEAR Insight Premium and Insight

Pro subscribers, the access point supports the NETGEAR Insight Cloud Portal and Insight

app:

•Insight Cloud Portal: Lets you configure and manage the access point remotely

through the portal of the Insight cloud-based management platform.

•Insight app: Lets you configure and manage the access point remotely from your

iOS or Android mobile device and connects to the Insight cloud-based management

platform.

For information about the NETGEAR Insight Cloud Portal and Insight app, visit the

following pages:

•netgear.com/business/services/insight/subscription

•netgear.com/support/product/insight.aspx

•kb.netgear.com/000061848

If you install the access point as a NETGEAR Insight managed device, the settings for

features that you can manage through the Insight Cloud Portal and Insight app are

masked out in the local browser UI. However, using the local browser UI, you can still

manage the settings for certain features that might not yet be supported in Insight.

User Manual9Introduction

Insight Managed WiFi 6 AX5400 Access Point Model WAX628

Hardware Overview

The NETGEAR Insight Managed WiFi 6 AX5400 Access Point Model WAX628 is an

indoor access point that supports the 2.4 GHz and 5 GHz WiFi bands.

The chapter contains the following sections:

• Unpack the access point

• Top panel with LEDs

• Hardware interfaces

• Access point label

• Safety instructions and warnings for an indoor access point

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