NetApp StorageGRID SD100 Manuel utilisateur

Troubleshoot hardware installation (SG100

and SG1000)

StorageGRID

NetApp

March 03, 2022

This PDF was generated from https://docs.netapp.com/us-en/storagegrid-116/sg100-1000/viewing-boot-

up-codes-for-appliance-sg100-and-sg1000.html on March 03, 2022. Always check docs.netapp.com for

the latest.

Table of Contents

Troubleshoot hardware installation (SG100 and SG1000). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê1

View boot-up codes for appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê1

View error codes for appliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê2

Hardware setup appears to hang (SG100 and SG1000). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê5

Troubleshoot connection issues (SG100 and SG1000). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê5

Reboot services appliance while StorageGRID Appliance Installer is running . . . . . . . . . . . . . . . . . . . . . . . . Ê6

Troubleshoot hardware installation (SG100 and

SG1000)

If you encounter issues during the installation, you might find it helpful to review

troubleshooting information related to hardware setup and connectivity issues.

View boot-up codes for appliance

When you apply power to the appliance, the BMC logs a series of boot-up codes. You

can view these codes on a graphical console that is connected to the BMC management

port.

What you’ll need

•You know how to access the BMC dashboard.

•If you want to use serial-over-LAN (SOL), you have experience using IPMI SOL console applications.

Steps

1. Select one of the following methods for viewing the boot-up codes for the appliance controller, and gather

the required equipment.

Method Required equipment

VGA console •VGA-capable monitor

•VGA cable

KVM •RJ-45 cable

Serial port •DB-9 serial cable

•Virtual serial terminal

SOL •Virtual serial terminal

2. If you are using a VGA console, perform these steps:

a. Connect a VGA-capable monitor to the VGA port on the back of the appliance.

b. View the codes displayed on the monitor.

3. If you are using BMC KVM, perform these steps:

a. Connect to the BMC management port and log into the BMC web interface.

b. Select Remote Control.

c. Launch the KVM.

d. View the codes on the virtual monitor.

4. If you are using a serial port and terminal, perform these steps:

a. Connect to the DB-9 serial port on the back of the appliance.

b. Use settings 115200 8-N-1.

c. View the codes printed over the serial terminal.

5. If you are using SOL, perform these steps:

a. Connect to the IPMI SOL using the BMC IP address and login credentials.

If you haven’t changed the BMC root account password, the factory-default value might

be "calvin".

ipmitool -I lanplus -H BMC_Port_IP -U root -P Password sol activate

b. View the codes on the virtual serial terminal.

6. Use the table to look up the codes for your appliance.

Code Indicates

HI The master boot script has started.

HP The system is checking to see if the network

interface card (NIC) firmware needs to be updated.

RB The system is rebooting after applying firmware

updates.

FP The hardware subsystem firmware update checks

have been completed. Inter-controller

communication services are starting.

HC The system is checking for existing StorageGRID

installation data.

HO The StorageGRID appliance is running.

HA StorageGRID is running.

Related information

Access BMC interface

View error codes for appliance

If a hardware error occurs when the appliance is booting up, the BMC logs an error code.

As required, you can view these error codes using the BMC interface, and then work with

technical support to resolve the issue.

What you’ll need

•You know how to access the BMC dashboard.

Steps

1. From the BMC dashboard, select BIOS POST Code.

2. Review the information displayed for Current Code and the Previous Code.

If any of the following error codes are shown, work with technical support to resolve the issue.

Code Indicates

0x0E Microcode not found

0x0F Microcode not loaded

0x50 Memory initialization error. Invalid memory type or

incompatible memory speed.

0x51 Memory initialization error. SPD reading has failed.

0x52 Memory initialization error. Invalid memory size or

memory modules do not match.

0x53 Memory initialization error. No usable memory

detected.

0x54 Unspecified memory initialization error

0x55 Memory not installed

0x56 Invalid CPU type or speed

0x57 CPU mismatch

0x58 CPU self-test failed, or possible CPU cache error

0x59 CPU micro-code is not found, or micro-code update

failed

0x5A Internal CPU error

0x5B Reset PPI is not available

0x5C PEI phase BMC self-test failure

0xD0 CPU initialization error

0xD1 North bridge initialization error

Code Indicates

0xD2 South bridge initialization error

0xD3 Some architectural protocols are not available

0xD4 PCI resource allocation error. Out of resources.

0xD5 No space for legacy option ROM

0xD6 No console output devices are found

0xD7 No console input devices are found

0xD8 Invalid password

0xD9 Error loading boot option (LoadImage returned

error)

0xDA Boot option failed (StartImage returned error)

0xDB Flash update failed

0xDC Reset protocol is not available

0xDD DXE phase BMC self-test failure

0xE8 MRC: ERR_NO_MEMORY

0xE9 MRC: ERR_LT_LOCK

0xEA MRC: ERR_DDR_INIT

0xEB MRC: ERR_MEM_TEST

0xEC MRC: ERR_VENDOR_SPECIFIC

0xED MRC: ERR_DIMM_COMPAT

0xEE MRC: ERR_MRC_COMPATIBILITY

0xEF MRC: ERR_MRC_STRUCT

0xF0 MRC: ERR_SET_VDD

Code Indicates

0xF1 MRC: ERR_IOT_MEM_BUFFER

0xF2 MRC: ERR_RC_INTERNAL

0xF3 MRC: ERR_INVALID_REG_ACCESS

0xF4 MRC: ERR_SET_MC_FREQ

0xF5 MRC: ERR_READ_MC_FREQ

0x70 MRC: ERR_DIMM_CHANNEL

0x74 MRC: ERR_BIST_CHECK

0xF6 MRC: ERR_SMBUS

0xF7 MRC: ERR_PCU

0xF8 MRC: ERR_NGN

0xF9 MRC: ERR_INTERLEAVE_FAILURE

Hardware setup appears to hang (SG100 and SG1000)

The StorageGRID Appliance Installer might not be available if hardware faults or cabling

errors prevent the appliance from completing its boot-up processing.

Steps

1. Review the LEDs on the appliance and the boot-up and error codes displayed in the BMC.

2. If you need help resolving an issue, contact technical support.

Related information

View boot-up codes for appliance

View error codes for appliance

Troubleshoot connection issues (SG100 and SG1000)

If you encounter connection issues during the StorageGRID appliance installation, you

should perform the corrective action steps listed.

Unable to connect to appliance

If you cannot connect to the services appliance, there might be a network issue, or the hardware installation

might not have been completed successfully.

Steps

1. Try to ping the appliance using the IP address for the appliance :

ping services_appliance_IP

2. If you receive no response from the ping, confirm you are using the correct IP address.

You can use the IP address of the appliance on the Grid Network, the Admin Network, or the Client

Network.

3. If the IP address is correct, check appliance cabling, QSFP or SFP transceivers, and the network setup.

4. If physical access to the appliance is available, you can use a direct connection to the permanent link-local

IP 169.254.0.1 to check controller networking configuration and update if necessary. For detailed

instructions, see step 2 in Access StorageGRID Appliance Installer.

If that does not resolve the issue, contact technical support.

5. If the ping was successful, open a web browser.

6. Enter the URL for the StorageGRID Appliance Installer:

https://appliances_controller_IP:8443

The Home page appears.

Reboot services appliance while StorageGRID Appliance

Installer is running

You might need to reboot the services appliance while the StorageGRID Appliance

Installer is running. For example, you might need to reboot the services appliance if the

installation fails.

About this task

This procedure only applies when the services appliance is running the StorageGRID Appliance Installer. Once

the installation is completed, this step no longer works because the StorageGRID Appliance Installer is no

longer available.

Steps

1. From the menu bar of the StorageGRID Appliance Installer, click Advanced > Reboot Controller.

The Reboot Controller page appears.

2. From the StorageGRID Appliance Installer, click Advanced > Reboot Controller, and then select one of

these options:

◦Select Reboot into StorageGRID to reboot the controller with the node rejoining the grid. Select this

option if you are done working in maintenance mode and are ready to return the node to normal

operation.

◦Select Reboot into Maintenance Mode to reboot the controller with the node remaining in

maintenance mode. (This option is available only when the controller is in maintenance mode.) Select

this option if there are additional maintenance operations you need to perform on the node before

rejoining the grid.

The services appliance is rebooted.

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