Net2Phone Max 8 Manuel utilisateur

The specifications and information regarding the products in

this manual are subject to change without notice. All

statements, information, and recommendations in this manual

are believed to be accurate but are presented without warranty

of any kind, express or implied. Users must take full

responsibility for their application of any products.

The software license and limited warranty for the

accompanying product are set forth in the information packet

that shipped with the product and are incorporated hereinby

this reference. If you are unable to locate the software license

or limited warranty, contact your Net2Phone representative for

a copy.

The following information is for FCC compliance of Class A

devices: This equipment has been tested and found tocomply

with the limits for a Class A digital device, pursuant to part 15

of the FCC rules. These limits are designed to provide

reasonable protection against harmful interference when the

equipment is operated in a commercial environment. This

equipment generates, uses, and can radiate radio-frequency

energy and, if not installed and used in accordance with the

instruction manual, may cause harmful interference to radio

communications. Operation of this equipment in a residential

area is likely to cause harmful interference, in which case

users will be required to correct the interference at their own

expense.

The following information is for FCC compliance of Class B

devices: The equipment described in this manual generates

and may radiate radio-frequency energy. If it is not installed in

accordance with Net2Phone's installation instructions, it may

cause interference with radio and television reception. This

equipment has been tested and found to comply with the limits

for a Class A digital device in accordance with the

specifications in part 15 of the FCC rules. These specifications

are designed to provide reasonable protection against such

interference in a residential installation. However, there is no

guarantee that interference will not occur in a particular

installation.

Modifying the equipment without Net2Phone's written

authorization may result in the equipment no longer complying

with FCC requirements for Class A or Class B digital devices.

In that event, your right to use the equipment may be limitedby

FCC regulations, and you may be required to correct any

interference to radio or television communications at your own

expense.

You can determine whether your equipment is causing

interference by turning it off. If the interference stops, the

Net2Phone equipment or one of its peripheral devices probably

caused it. If the equipment causes interference to radio or

television reception, try to correct the interference by using one

or more of the following measures:

· Turn the television or radio antenna until the interference

stops.

· Move the equipment to one side or the other of the television

or radio.

· Move the equipment farther away from the television or radio.

· Plug the equipment into an outlet that is on a different circuit

from the television or radio. (That is, make certain the

equipment and the television or radio are on circuits controlled

by different circuit breakers or fuses.)

Modifications to this product not authorized by Net2Phone

could void the FCC approval and negate your authority to

operate the product.

Notwithstanding any other warranty herein, all document files

and software of these suppliers are provided "as is" with all

faults. Net2Phone and the above-namedsuppliers disclaim all

warranties, expressed or implied, including, without limitation,

those of merchantability, fitness for a particular purpose and

non-infringement or arising from a course of dealing, usage, or

trade practice.

In no event shall Net2Phone or its suppliers be liable for any

indirect, special, consequential, or incidental damages,

including, without limitation, lost profits or loss or damage to

data arising out of the use or inability to use this manual, even

if Net2Phone or its suppliers have been advised of the

possibility of such damages.

Max 8,Max 8 Plus,net2phone, andthe Net2Phone logo are

registered trademarks of Net2Phone, Inc. in the US and certain

other countries. All other trademarks mentioned in this

document are the property of their respective owners.

Max 8 and 8 Plus User Guide

Rev. 1.3.0 February 2003

The use, disclosure, modification, transfer, or transmittal of this

work for any purpose, in any form, or by any means, without

the written permission of Net2Phone, is strictly forbidden.

Printed inKorea

Max 8 and 8 Plus User’s Guide Table of Contents

Table of Contents

1. OVERVIEW.................................................1

1.1 SYSTEM FEATURES ........................................1

1.2 ABOUT THIS GUIDE........................................3

1.3 HARDWARE SETUP ........................................4

1.3.1 Hardware Requirements ..................4

1.3.3 The Hardware Setup Procedure........5

1.4 INSTALLING THE MAX 8 UNIT ...........................6

1.5 INSTALLING THE MAX 8 PLUS UNIT ...................7

1.5.1 Connecting the Max 8 Plus FXS Ports

to a PBX .........................................9

1.5.2 Connecting the Max 8 Plus FXO Ports

to a PBX .......................................10

2. CONNECTING YOUR MAX 8 AND 8 PLUS

TO THE LAN.............................................11

2.1 CONNECTING THE MAX 8 AND 8 PLUS TO ADHCP

LAN..........................................................11

2.1.1 Obtaining the Max 8 DHCP IP

Address via a Telephone Keypad ...12

2.1.2 Connecting to the Max 8 or 8 Plus

through a Serial Cable ...................12

2.2 CONNECTING TO A LAN WITH STATIC IP

ADDRESSES................................................16

2.2.1 Entering static IP address parameters

from a telephone keypad................16

2.2.2 Entering Static IP Addresses via

HyperTerminal...............................20

3. LOGGING IN TO THE MAX WEB

MANAGER................................................25

4. USING THE MAX WEB MANAGER.........29

Max 8 and 8 Plus User’s Guide Table of Contents

4.1 PORT CONFIGURATION.................................29

4.2 NETWORK AND VOICE CONFIGURATION ...........30

4.2 CONFIGURING FIREWALLS.............................32

4.3 CONFIGURING ACCOUNTS .............................36

4.3.1 Single Account Management ..........37

4.3.2 Multiple Account Management........38

4.3.3 The Login Button...........................38

4.3.4 Announce Account Balance............38

4.3.5 FAX Only ......................................39

4.4 INTERACTIVE VOICE RESPONSE (IVR)

CONFIGURATION..........................................39

4.4.1 The Remote Access IVR

Configuration Table........................39

4.4.2 The Max-to-Max IVR Configuration

Table ............................................44

4.5 THE CURRENT ROUTING TABLE.....................50

4.5.1 Logical Port Numbering..................51

4.5.2 Adding an Entry to the Current

Routing Table................................52

4.6 SYSTEM INFORMATION AND COMMANDS ..........54

4.7 OTHER WEB MANAGER FUNCTIONS ................55

4.7.1 Load Default Config .......................55

4.7.2 Show Log Messages......................55

4.7.3 Restart System..............................56

4.7.4 Upgrading the System Software......56

5. CONFIGURING VOICE MESSAGES ......59

5.1 VOICE MESSAGE FILES .................................60

5.2 VOICE MESSAGE FILE DOWNLOAD PROCEDURE64

5.2.1 Voice Message File Download

Procedure.....................................64

5.2.2 Voice Message File Upload Procedure

Max 8 and 8 Plus User’s Guide Table of Contents

iii

6. PLACING CALLS......................................67

6.1 THE POUND KEY..........................................67

6.2 PLACING CALLS TO THE PSTN.......................67

6.2.1 Placing calls to destinations within

North America ...............................67

6.2.2 Placing international calls...............67

6.3 MAX-TO-MAX CALLING .................................67

6.3.1 Calling a Max 8 or 8 Plus FXS port

from another Max ..........................67

6.3.2 Calling a Max 8 Plus’s FXO port from

another Max..................................68

APPENDICES.......................................................71

APPENDIX A –TROUBLESHOOTING..........................71

A.1 Common mechanical installation

problems and corrective actions......71

A. 2 Common network connection

problems.......................................72

A. 3 Common configuration problems ....74

A. 4 Problems using the Max 8 or Max 8

Plus ..............................................75

APPENDIX B –TECHNICAL SUPPORT.......................77

APPENDIX C –SYSTEM SPECIFICATIONS..................79

APPENDIX D –PHYSICAL AND LOGICAL PORT NUMBER

TABLE........................................................85

APPENDIX E –APPROVALSAND LISTINGS.................87

INDEX 89

Max 8 and 8 Plus User’s Guide Section 1

1. Overview

1.1 System Features

Congratulations on your purchase of the Max 8 or

Max 8 Plus!

The Max 8 is a Voice over Internet Protocol device

that allows you to make multiple ingoing/outgoing

calls over the Internet using a single Ethernet LAN

connection. The Max 8 works like a gateway to

convert the analog signal from your telephone to

Voice over Internet Protocol (VoIP). It then uses

the Local Area Network (LAN)’s broadband

connection to send calls over the Internet via

Net2Phone’s service platform. Since Net2Phone

calls bypass most of the Public Switched

Telephone Network (PSTN), the result is

significant savings on long-distance

communications services.

The Max 8 is a rack-mountable device that

connects directly into the existing LANthrough an

RJ-45 port. It supports up to eight analog

telephones, each connected to the unit through an

individual FXS port (analog telephone port), and is

intended for use by mid to large-sized groups.

The Max 8 Plus is a rack-mountable device that

connects directly into an existing LANthrough an

RJ-45 port. It contains two removable interfaces

cards, each containing four RJ-11 ports. Interface

cards may contain either four FXS ports or four

FXO ports. Max 8 Plus units are configured to

order, and may have FXS only, FXO only, or both

types of ports. Cards containing FXS ports are

labeled FSU, while those containing FXO ports are

labeled FOU.

Max 8 and 8 Plus User’s Guide Section 1

·FXS (Foreign Exchange Station) interfaces

are used to connect standard analog

devices such as corded and cordless

telephones or fax machines. Optionally, they

may be connected to the analog trunk card

on PBX, APBX, or KPS (Key Phone System)

systems. They are used to place outgoing

calls over the Internet and to receive

incoming calls from other Net2Phone

devices.

·FXO (Foreign Exchange Office) ports

connect to the analog line card on a PBX,

APBX, or KPS (Key Phone System), or to an

analog phone jack, to provide connectivity to

the Max from phones both inside and

outside of the PBX system. In addition to the

FXS functions, FXO ports provide limited

IVR (Interactive Voice Response)

functionality, which includes multiple options

for caller greetings, passwords, and Internet

call forwarding. This allows the Max 8 Plus

to assume many IVR functions when the

PBX does not provide them.

A separate port with its own telephone line

connection to the PBX, or to an analog telephone,

is required for every concurrent telephone call (or

conversation). For example, if the capability for

five concurrent calls is desired, then the Max must

have at least five ports connected to the PBX or to

analog telephones.

The Max 8 and Max 8 Plus features several

proprietary Quality of Service (QoS)

enhancements, including

1. G.168 echo cancellation

2. Voice activity detection (VAD)

3. Comfort noise generation (CNG)

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