NEC Univerge SV8100 Manuel utilisateur
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System Maintenance Manual
INT-2057 (UNIV)
ISSUE 1.0
NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at
any time without notice.
NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The
information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced
without prior written approval of NEC Unified Solutions, Inc.
Dterm®is a registered trademark of NEC Corporation. UNIVERGE®is a trademark of NEC
Corporation. Windows®is a registered trademark of Microsoft Corporation. All other brand names
and product names referenced in this document are trademarks or registered trademarks of their
respective companies.
Copyright 2008
NEC Infrontia, Inc.
6535 N. State Highway 161
Irving, TX 75039-2402
Technology Development
Preface
Before Reading this Manual
This manual provides detailed information for diagnostic and maintenance information for the SV8100
system.
There are three parts to this manual:
Chapter 1 – Troubleshooting IP on an SV8100 System
This chapter provides some helpful tips for troubleshooting IP on the SV8100 system.
Chapter 2 – System Maintenance
The technician can use this chapter to troubleshoot and diagnose problems during and after SV8100
system installation. The troubleshooting flow charts and general test procedures help the technician
identify possible causes of the problem by defining the problem area.
Chapter 2 – Diagnostics
This chapter provides a description of the SV8100 Diagnostic Interface Module (DIM) built into the
CD-CP00-US blade. The DIM can monitor the activity of the system under the control of commands
entered by the engineer.
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System Maintenance Manual i
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TABLE OF CONTENTS
Chapter 1 Troubleshooting IP on an SV8100 System
Section 1 Introduction ................................................................................................. 1-1
Section 2 Ping ............................................................................................................ 1-1
2.1 Pinging from a PC ..................................................................................... 1-3
2.2 Pinging from an UNIVERGE SV8100 IP Phone .......................................1-3
Section 3 Packet Traces ............................................................................................ 1-5
Chapter 2 System Maintenance
Section 1 Introduction ................................................................................................. 2-1
Section 2 Operational Test Procedures ..................................................................... 2-1
2.1 General Information ..................................................................................2-1
2.2 Before Initializing ......................................................................................2-1
2.2.1 Cable Connections ........................................................................2-1
2.2.2 Initialization Check ........................................................................2-2
2.3 System Initialization ..................................................................................2-2
2.4 After Initialization ...................................................................................... 2-2
Section 3 Troubleshooting ......................................................................................... 2-3
3.1 Remote Administration and Maintenance .................................................2-3
3.2 Problem Solving ........................................................................................2-3
3.2.1 System Down ................................................................................ 2-3
3.2.2 Partial Operation ...........................................................................2-3
3.2.3 Reset .............................................................................................2-3
3.3 Flowcharts ................................................................................................2-4
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ii Table of Contents
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Issue 1.0 UNIVERGE SV8100
Chapter 3 Diagnostics
Section 1 What is Available? ...................................................................................... 3-1
Section 2 Before you Start ........................................................................................ 3-1
Section 3 To Log On to the DIM Locally via the Ethernet Socket of the
CD-CP00-US ............................................................................................. 3-2
Section 4 To Disconnect from the DIM Locally via the Ethernet Socket of the
CD-CP00-US ............................................................................................. 3-3
Section 5 SV8100 DIM Commands .......................................................................... 3-4
Section 6 Common DIM Commands ......................................................................... 3-7
Section 7 SV8100 Net DIM Commands .................................................................... 3-9
Section 8 IP Related Commands ............................................................................ 3-14
Section 9 Reading SV8100 DIM Traces .................................................................. 3-23
Section 10 ISDN Layer 3 Trace (Mail in 0 0 1 2) ....................................................... 3-25
Section 11 ISDN Layer 3 Trace (mail in 0 0 1 2) with SV8100 Main Activity
(Mail in 0 0 0 0) ........................................................................................ 3-27
Section 12 SV8100Net Trace (Nwinfo Debug Light) ................................................. 3-31
Section 13 SV8100Net Trace Using the ISDN Debug Trace (Mail in 0012) ............. 3-34
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