NEC Express5800/320Ma Manuel de service

NEC Solutions (America), Inc.

NR014W

Express5800/320Ma:

System Administrator’s Guide

Manual Name: Express5800/320Ma: System Administrator’s Guide

Part Number: NR014W

Express5800/320Ma Software Release Number: 4.1.0

Publication Date: January 2006

NEC Solutions (America), Inc.

10850 Gold Center Drive, Suite 200

Rancho Cordova, CA 95670

Notice

The information contained in this document is subject to change without notice.

UNLESS EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT SIGNED BY AN AUTHORIZED REPRESENTATIVE

OF NEC, NEC MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND WITH RESPECT TO THE

INFORMATION CONTAINED HEREIN, INCLUDING WARRANTY OF MERCHANTABILITY AND FITNESS FOR A

PURPOSE. NEC assumes no responsibility or obligation of any kind for any errors contained herein or in connection with

the furnishing, performance, or use of this document.

Software described in NEC (a) is the property of NEC and/or its licensees, (b) is furnished only under license, and (c) may

be copied or used only as expressly permitted under the terms of the license.

NEC documentation describes all supported features of the user interfaces and the application programming interfaces

(API) developed by NEC and/or its licensees. Any undocumented features of these interfaces are intended solely for use

by NEC personnel and are subject to change without warning.

This document is protected by copyright. All rights are reserved. No part of this document may be copied, reproduced, or

translated, either mechanically or electronically, without the prior written consent of NEC Solutions (America), Inc.

VERITAS, VERITAS SOFTWARE, the VERITAS logo, Business Without Interruption, VERITAS The Data Availability

Company, and VERITAS Volume Manager are trademarks or registered trademarks of VERITAS Software Corporation in

the U.S. and/or other countries.

The NEC Solutions (America), Inc. logo, Express5800/320Ma, and the Express5800/320Ma logo, are trademarks of NEC

Solutions (America), Inc. ActiveService Network is a trademark of Stratus Technologies Bermuda, Ltd. All other

trademarks and trade names are the property of their respective owners.

Contents iii

Contents

Preface xi

1. Introduction to System Administration 1-1

System Administration Tools 1-1

Active Upgrade 1-1

ftServer Management Console 1-2

Software Availability Manager 1-2

ActiveService Network 1-2

Virtual Technician Module 1-3

VTM Console 1-3

Disk-Management Tools 1-4

System Software Features 1-4

Fail-Safe Software 1-4

Services 1-4

Open Driver Architecture 1-4

Rapid Disk Resync Disk Mirroring 1-5

Initial Configuration 1-6

Documentation 1-6

Express5800/320Ma Help System 1-6

Windows Documentation 1-7

2. Operating and Monitoring Your System 2-1

System Startup and Shutdown 2-1

Enabling the System Power Button 2-2

Managing CPU Element Resynchronization 2-3

Managing CPU Element Bringup 2-3

Connecting Serial Port 1 to the Modem 2-4

Controlling the Modem 2-5

Remote Access to Your System Desktop 2-5

Remote Desktop 2-5

Running ftSMC Remotely 2-6

Using VTM Console 2-6

Using the VTM 2-6

Contents

iv Express5800/320Ma: System Administrator’s Guide

Setting Up a VTM Administrator Account 2-6

Configuring VTM Administrator Email Paging 2-7

Configuring the SMTP and SNMP Settings 2-7

Setting Paging-Severity Levels 2-8

Windows System Event Logs 2-8

Setting the Size of Event Log Files 2-9

Archiving Event Log Files 2-9

Monitoring Stratus Services 2-9

BIOS Settings 2-10

Determining the BIOS Version 2-10

Enabling IMAPI for Writing to CDs 2-10

Floppy Disk Drive Volume Letter 2-11

Serial Ports 2-11

Uninterruptible Power Supplies 2-12

System Shutdown with UPS Battery Rundown 2-12

Changing the IP Address of Systems with a UPS 2-12

SNMP Traps 2-13

Installing Hotfixes and Security Updates 2-13

Important Things to Avoid 2-14

3. ftServer Management Console 3-1

CPU and I/O Enclosures and Elements 3-1

ftSMC Overview 3-2

Running ftSMC 3-2

Running ftSMC Directly on Your Express5800/320Ma

System 3-2

Running ftSMC on a Remote Computer 3-3

Adding the ftServer Management Console Snap-in to

MMC 3-3

Virtual Modems 3-4

Using VTMs to Troubleshoot Systems 3-5

Determining the Value of the Send Alarms

By Property 3-6

Opening a Previously Saved MMC Console 3-6

Running ftSMC by Remote Access 3-6

Performing ftSMC Tasks 3-6

ftSMC Interface 3-6

Details Pane 3-8

Icons Used in ftSMC 3-9

Refreshing the ftSMC Display 3-11

Viewing and Changing Properties 3-12

Required Operational States for Commands 3-13

Contents

Contents v

4. Disk Storage Management 4-1

Data Fault Tolerance 4-1

Guidelines for System Disks 4-2

Using RDR for Fault Tolerance 4-2

Automatic Virtual Disk Expansion 4-3

Managing RDR Disks 4-4

Notes on Using RDR to Mirror Disks in Internal Storage 4-5

Disk Failures during Resynchronization 4-5

Write Caching 4-6

Read-load Balancing 4-6

Mirroring Dynamic Disks with RDR 4-10

Setting the Active RDR Disk (Plex) 4-10

Deleting the RDR Configuration on a Physical Disk 4-11

Removing a Physical Disk from an RDR Virtual Disk 4-12

Deporting a Physical Disk from an RDR Virtual Disk 4-13

Creating a Spare Bootable RDR Disk 4-14

Breaking a Physical Disk from an RDR Virtual Disk 4-14

Setting or Clearing the MTBF for Disks 4-15

Setting the MTBF Faultcount Limit for Disks 4-15

Booting a System with a Backup RDR Boot Disk 4-16

Reusing Data Disks 4-16

Reusing a Stored-Data Disk 4-16

Removing the RDR Configuration from a

Stored-Data Disk 4-16

Resynchronizing RDR Disks 4-17

Resynchronizing a Backup Boot RDR Disk 4-18

Recovering and Replacing RDR Disks 4-18

Verifying RDR Disks 4-19

Configuring the Priority of RDR Virtual Disk

Resynchronization 4-20

Using Volume Mirroring for Fault Tolerance 4-20

Mirrored Volume Resynchronization 4-21

Volume Resynchronization After Rebooting 4-21

Inserting or Removing More Than One Disk at a Time 4-22

ftSMC Interface for Storage Enclosures and Subsystems 4-22

Storage Enclosure Node 4-23

Slot Node 4-23

Disk Node 4-23

Sensor Nodes 4-23

EMC Attached Storage 4-24

Mirroring Disks in Your Express5800/320Ma System 4-24

Mirroring Disks in Internal Storage 4-25

Configuring and Creating RDR Disks 4-25

Contents

vi Express5800/320Ma: System Administrator’s Guide

Finding a Physical Disk 4-25

Finding an Internal Physical Disk 4-25

Finding an External Physical Disk 4-27

5. Troubleshooting 5-1

MTBF Statistics 5-1

Clearing the MTBF 5-2

Changing the MTBF Threshold 5-2

Taking Components Offline and Bringing Them Online 5-2

Hard Disks 5-2

Recovering a Disk 5-2

Replacing a Failed Disk in Windows Disk Management 5-3

Replacing a Failed Disk with an Uninitialized Disk 5-4

Replacing a Failed Disk with an Initialized Disk 5-4

Hardware Installation Wizard 5-5

Determining That a Component Has Failed 5-5

Using LEDs to Troubleshoot Hardware 5-5

Using ftSMC to Troubleshoot Hardware 5-5

Locating Components 5-6

Device IDs and Device Paths 5-6

Diagrams of Component Locations 5-8

System Elements and Internal Storage Disk Locations 5-8

When Windows Does Not Respond 5-9

Delayed System Restart 5-9

Unresponsive Mouse and Keyboard 5-10

Remote Event Notification and Service 5-10

Remote Reporting of Events 5-10

Autonomous Call Home 5-10

System Inventory Reports 5-10

SNMP Traps 5-10

Event-Log Entries 5-11

Remote Service 5-11

Making Dump Files 5-11

Using the Dump Button 5-12

System Memory Dumps 5-12

Dump and Go 5-13

Online Diagnostic Codes 5-13

Disaster Recovery 5-14

Safe Mode 5-14

Booting From a Spare System Disk 5-14

WinPE 5-15

Windows Hotfixes Distributed by

NEC Solutions (America), Inc. 5-15

Contents

Contents vii

Appendix A. Advanced Topics A-1

Disabling Hyperthreading A-1

Using Windows Headless Mode and Console Redirection A-2

Security Configuration Wizard A-2

Appendix B. Online Diagnostic Codes B-1

Online Diagnostic Test Codes B-1

CPU Diagnostic Test Codes B-1

I2C Bus Diagnostic Test Codes B-3

Primary I/O Element Diagnostic Test Codes B-4

Secondary I/O Element Diagnostic Test Codes B-10

Index Index-1

viii Express5800/320Ma: System Administrator’s Guide

Figures

Figure 3-1. ftSMC Tree 3-4

Figure 3-2. Virtual Modems 3-5

Figure 3-3. ftSMC User Interface 3-7

Figure 3-4. Details Pane 3-8

Figure 3-5. System Inventory Icons 3-9

Figure 3-6. Simplexed Icon for Invalid Configuration 3-10

Figure 3-7. Warning and Error Icons 3-10

Figure 3-8. Warning and Inventory Error Icons 3-11

Figure 3-9. Threshold Warning Icon 3-11

Figure 3-10. ftSMC Details Pane Refresh Options 3-12

Figure 3-11. Properties Command in Shortcut Menu 3-12

Figure 4-1. Mirroring RDR Virtual Disks 4-8

Figure 5-1. Warning and Error Icons 5-6

Figure 5-2. Component Levels 5-7

Figure 5-3. CPU-I/O Enclosure, and Disk Slot Labeling 5-9

Tables ix

Tables

Table 3-1. ftSMC User Interface Key Elements 3-7

Table 3-2. ftSMC Warning and Error Icons 3-10

Table 3-3. Operational State for Associated Commands 3-13

Table 4-1. RDR Disk Numbering 4-7

Table 4-2. FC Host Bus Adapter State and Reason Property Values 4-24

Table 5-1. System Devices and Device IDs 5-7

Tables

xExpress5800/320Ma: System Administrator’s Guide

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