NEC NVM-Professional Manuel utilisateur

NVM-Professional

NVM-Server

NVM-Server Desktop

NVM-Server XL

Windows 2000 Platform

Integrating the Voice Mail System

with SMTP Email Server

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service

personnel, and should be read in its entirety before attempting to install or program the system. Any comments or

suggestions for improving this manual would be appreciated. Forward your remarks to:

NEC Unified Solutions, Inc.

4 Forest Parkway Shelton, CT 06484

Attention: Manager, Technical Publications

www.necunifiedsolutions.com

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or

representation with respect to, any of the Equipment covered. This manual is subject to change without notice and

NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC

Unified Solutions, Inc. also reserves the right, without prior notice, to make changes in equipment design or

components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects

andNEC Unified Solutions Inc. shall notbeliable foranyerrorsoromissions. Innoevent shall

NEC Unified Solutions, Inc. be liable for any incidental or consequential damages in connection with the use of this

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Printed in U.S.A.

Table of Contents

NVM Voice Mail Win2K/SMTP Email Integration

Table of Contents

Introduction

Features........................................................................................................................................... 1

Materials Required........................................................................................................................... 2

Related Documents ......................................................................................................................... 2

Comparison of Integration Types..................................................................................................... 2

Connecting the Voice Mail Server to the Network

Connecting Voice Mail to the Network............................................................................................. 3

Configuring the Nework Settings ..................................................................................................... 4

Setting Up the Voice Mail Server

Checking the Voice Mail Software Version...................................................................................... 6

Stopping the Voice Mail Service...................................................................................................... 7

Upgrading the Voice Mail Software.................................................................................................. 9

Installing the SMTP Feature ..........................................................................................................10

Restarting the Voice Mail Service..................................................................................................12

Programming Mailboxes................................................................................................................14

Installing UM Client Mailbox Options

Installing the Mailbox Options Software.........................................................................................18

Setting Up the Mailbox Options Software...................................................................................... 20

Using the UM Client Mailbox Options............................................................................................21

SMPT - Simple Mail Transport Protocol

SMTP Sequence............................................................................................................................23

Table of Contents

NVM Voice Mail Win2K/SMTP Email Integration

Introduction

NVM Voice Mail Win2K/SMTP Email Integration

Introduction

The NVM Windows 2000 Voice Mail system can be integrated with an SMTP Server

and can be configured to operate in a POP3 or IMAP4 environment.

This document tells you how to upgrade your Voice Mail software to the latest

version, and how to install the SMTP Email feature. This document applies to the

following NVM series Voice Mail platforms:

NVM - Professional (P/N 1770005)

NVM- Server (P/N 1770006)

NVM - Server Desktop (P/N 1770004)

NVM - Server XL (P/N 1770007)

The SMTP feature allows Voice Mail to send Voice and Fax messages to any POP3

or IMAP4 Email client. An incoming Voice Mail or Fax message appears on the

SMTP client in the same list as incoming Emails. Email users can read, delete, reply

to, and forward Email messages that are in their POP3 or IMAP4 account.

Any of the following Email applications can be used as an SMTP client to view

messages:

■MS Outlook

■Outlook Express

■Web based - See service provider

When a Voice/Fax message is sent to the POP3 account, and the user deletes or

reads the message, it will not be deleted or marked as read in the Voice Mail

mailbox. However, if the Voice/Fax message is deleted from the Voice Mail mailbox,

an attempt is made to delete it from the POP3 account, provided the user mailbox

has POP3 information programmed. If the POP3 mailbox information is left blank,

no attempt is made.

Features Unified Messaging is the feature that allows Voice, Fax, and Email to be received

on the same client PC, using Outlook or other Email application. Each Voice Mail

Server is shipped with a default number of Unified Messaging seats. This number

can be expanded by purchasing additional seats. All that is required for the default

number of Unified Messaging seats to be active, is to perform the SMTP integration.

Text-to-Speech copies your Email text messages and converts them to synthesized

speech so that you can listen to them through your Subscriber Mailbox at a

telephone. A digital voice synthesizer tells you the sender and subject before

reading you the actual Email message.

Synchronization is a feature of IMAP4 that allows the actions performed at a

subscriber mailbox to be repeated at the Email server and vice versa. For instance,

if synchronization is enabled and a subscriber deletes a message in his mailbox,

the message will also be deleted on the server.

Unified Messaging Mailbox Options is a software component that can be installed

on the Email client, so that SMTP accounts can be created locally by the client,

rather than at the Voice Mail Server.

Introduction

NVM Voice Mail Win2K/SMTP Email Integration

Materials

Required The following components are required to perform SMTP integration:

■NVM Voice Mail Win2K software installation CD - version 3.30.04 or higher

Documents ■NVM - 2000WS System Guide P/N 17750INS01

■NVM Server System Guide P/N 17720INS02

■Activating or Adding Clients to NVM Desktop Messaging

(P/N 17726UMSAC02)

■NVM - Server Activating and Installing Text-to Speech

(P/N 17733WIN2KINS02)

Comparison

of Integration

Types

The NVM Win2K Voice Mail System can be integrated with the following types of

Email Servers:

■MS Exchange 2000

■SMTP/POP3

■SMTP/IMAP4

The table below offers a comparison of the features available for each type of

server:

Table 1: Email Integration Features

Client Integration Voice Mail

SMTP/POP3 Voice Mail

SMTP/IMAP4

Outlook/Exchange Synch NO

Forms YES Synch YES

Forms YES

Outlook/POP3 Synch NO

Forms YES N/A

Outlook/IMAP4 N/A Synch YES

Forms YES

Outlook Express/POP3 Synch NO

Forms NO N/A

Outlook Express/IMAP4 Synch NO

Forms NO Synch YES

Forms NO

Other than Outlook Synch NO

Forms NO Synch YES

Forms NO

Connecting the Voice Mail Server to the Network

NVM Voice Mail Win2K/SMTP Email Integration

Connecting the Voice Mail Server to the Network

The NVM Voice Mail unit must be connected to a network that has access to the

SMTP Email Server.

Connecting

Voice Mail to

the Network

Connect a cable from the Ethernet port on the rear of the Voice Mail unit to the

network. Figure 1 shows the location of the LAN port (Ethernet connector) on the

rear of the unit.

Figure 2: NVM Win2K Voice Mail Unit, LAN Port

Connecting the Voice Mail Server to the Network

Configuring Network Settings

NVM Voice Mail Win2K/SMTP Email Integration

Configuring

Network

Settings

1) Click Start

Settings

Network and Dial-Up Connections

Local Area

Connection.

The Local Area Connection Status screen is displayed:

2) Click the Properties button. The Local Area Connection Properties screen is

displayed:

Connecting the Voice Mail Server to the Network

Configuring Network Settings

NVM Voice Mail Win2K/SMTP Email Integration

3) Double-click on Internet Protocol (TCP/IP). The Internet Protocol Properties

screen is displayed:

4) On the General page of the Internet Protocol Properties screen, enter the

values for:

■IP address of the Voice Mail server

■Subnet mask

■Default gateway

■DNS server (If DHCP is not being used, this address must be set)

These values can be obtained from the network administrator.

Setting Up the Voice Mail Server

Checking the Voice Mail Software Version

NVM Voice Mail Win2K/SMTP Email Integration

Setting Up the Voice Mail Server

Checking the

Voice Mail

Software

Version

NVM Win2K Voice Mail software must be version 3.30.04 or higher in order to use

the SMTP feature. To check the current version of Voice Mail software, perform the

following:

1) Start the Voice Mail application and click About in the Menu bar.

2) A screen similar to the one shown below indicates the installed version of the

GUI and the Voice Mail Service.

■The GUI version should be 2.10.0.0 or higher

■The Voice Mail version should be 3.30.04 or higher

3) If an earlier version of software is installed, you will need to perform the upgrade

procedure prior to installing the SMTP feature.

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