NEC NECCare Gold Express5800/320Fd Manuel utilisateur

NECCare Service

NECCare

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NECCare

Gold

Warranty Program for the

Express5800/320Fd

Fault Tolerant Server

NECCare Service

Proprietary Notice and Liability Disclaimer

The information disclosed in this document, including all designs and related materials, is

the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.

NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,

manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights

are expressly granted to others.

The NEC Corporation of America product(s) discussed in this document are warranted in

accordance with the terms of the Limited Warranty Statement accompanying each

product. However, actual performance of each product is dependent upon factors such as

system configuration, customer data, and operator control. Since implementation by

customers of each product may vary, the suitability of specific product configurations and

applications must be determined by the customer and is not warranted by NEC

Corporation of America

To allow for design and specification improvements, the information in this document is

subject to change at any time, without notice. Reproduction of this document or portions

thereof without prior written approval of NEC Corporation of America is prohibited.

Trademarks

NEC and NECCare are registered trademarks of NEC Corporation and is used under license.

NEC Corporation of America

10850 Gold Center Drive, Suite 200,

Rancho Cordova, CA 95670

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Contents

Introduction.........................................................................................................................4

Program Highlights.............................................................................................................4

Installation Services............................................................................................................4

Relocation Services .......................................................................................................5

Registered Limited Warranty..............................................................................................5

Who is Protected? ...............................................................................................................6

What is Covered and What is Not Covered? ......................................................................6

What NEC Corporation of America Will Pay for and what NEC Corporation of America

Will Not Pay for..................................................................................................................7

How You Can Get Warranty Service..................................................................................7

Limitation of Damages and Implied Warranties.................................................................8

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Introduction

NEC Corporation of America, “NECAM”, offers one o f the

stro ngest warranty programs in the computer ind ustry. This

document will fo cus on the NECCare Gold Warranty Program

for the E xpress5800/320Fd Fault Tolerant Server.

Warranty Registration

For efficient service, register your system online at:

http://www.necam.com/registration

Upon receipt of the registration information of your new NEC

product you will be entitled to utilize NE C’s online Self-

Support web site. Yo u will find such information as; product

updates, specific warranty co verage for your product or you

can initiate technical support for your questions all from one

location.

Program Highlights

NEC Corporation of America’s NECCare Gold Warranty

Program offers you the fo llowing benefits:

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3-Years Gold Warranty coverage

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3-Years Customer Replacement Units (CRU) parts

replacement:

♦

For those parts designated as CRU, NECAM will

provide a Next Day Ad vanced part shipment to the

customer.

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24x7 toll-free hardware technical phone support in the

continental US and Canada

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24x7 Email Alert Monitor ing

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1-Year telep hone support for VMWare (from the initial time

of purchase)

Installation Services

NEC installation services are required when implementing an

NEC Express5800/300 Series Server. Installation services are

fee-based and will be conducted by an NEC Engineer and or b y

a Certified NEC Service Provider.

■

Requires preplanning for installation by NECAM and the

Customer. An Installatio n Site Preparation Guide will be

delivered and agreed upon between the Customer and

NECAM prior to installation. This document will provide an

outline o f the installation plans and processes.

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Installation will take a minimum of one (1) day for

hard ware and one (1) d ay each to implement/install either

SRE scripts for up to 2 applications or for Active Upgrade

Standard implementation. Hardware installatio n includes;

hard ware, operating system, network connection,

configuration and administrator training. Anything beyo nd

one (1) day will require additional fees.

Relocation Services

NEC Relocation services are available as a fee-based service

delivered by an NEC Engineer and or an Certified NEC

Service Provider to help Customers protect their IT

investments by reducing risks, including minimal downtime,

that are known to be associated with relocation.

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NECAM or the Certified Service Provider will work with

the Customer to assist with planning and coordination of the

move.

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Damage caused by relocation without the assistance of NEC

is not covered under this warranty program. Please refer to

the section “What is Covered and What is Not Covered” for

more infor mation.

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Servers mo ved without the assistance of NEC may require

recertification to validate warranty.

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The original shipping carton should be retained for limiting

risks associated with relocation.

Registered Limited Warranty

NEC Corporation of America warrants this Product to be free

from defects in material and workmanship, and agrees to repair

or replace any part of the enclosed unit that proves defective

under these terms and conditions.

If service requires the rep lacement of any par ts, components,

or modules, the replacement items become the property of

Customer and the replaced items become the property of

NECAM. The warranty period for the Machine is from its

original Date o f Installation; the date on the invoice is

considered the Date of Installation unless NEC notifies you

otherwise.

NECAM ma y use new, used, serviceable, or reconditioned

parts, components, or modules that are in good working order

as replacements. Replacement items shall be of like kind and

quality of those replaced. Spare parts are warranted for ninety

(90) days.

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If you do not register your Server with NECAM, you will be

required to present proof of purchase as evidence of your

entitlement for warranty service. Please retain your proof of

purchase with your records.

Who is Protected?

This warranty may be enforced only by the original purchaser

of the Product and is not transferable.

What is Covered and What is Not Covered?

Except as specified below, this warranty covers all defects in

material or workmanship in this Product. The follo wing are not

covered by this warranty:

1. Any Product that is not distributed in the U.S.A. or Canada

by NEC Corporation of America.

2. Any Product on which the serial number has been defaced,

modified, or removed.

3. Any Product that has been removed from the U.S.A. or

Canada.

4. Damage, deterioration, or malfunction resulting fro m:

♦

Accident, misuse, abuse, neglect, fire, water,

lightning or o ther acts of nature, improper storage,

unauthorized Product modification, or failure to

follow instructions supplied with the Product.

♦

Alteration, repair or attempted repair by anyone not

authorized by NEC Corporation of America.

♦

Any shipment, reshipment or physical movement of

the Product (claims must be presented to the

carrier).

♦

Relocation, removal, installation or re-installation of

the Product not managed by NECAM.

♦

Any other cause that does not relate to a Product

defect.

5. Cartons, carrying cases, external cabinets, magnetic or

digital tapes, or any accessories used in connection with

the Product.

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6. This warranty co vers only NEC Corporation of America -

supplied components. Service required as a result of third

party components is not covered under this warranty,

including third-party software even if it is distributed by

NECAM.

What NEC Corporation of America Will Pay for and what NEC Corporation of

America Will Not Pay for

NEC Corporation of America will pay labor and material

expenses for covered items, but NEC Corporation of America

will not pay for the follo wing:

1. Removal or installation charges.

2. Payment of shipping and related charges incurred in

returning the Product for warranty repair.

3. Costs of initial technical adjustments (set-up), including

adjustment of user controls.

How You Can Get Warranty Service

Express5800/300 Series NECCare customers in the continental

U.S. and Canada have one phone number to use when calling

for technical support or hardware repair on their

Express5800/FT server. Calls for initiating a repair request

should be mad e b y calling 1-866-269-1239. Be prepared to

provide the Serial Numb er to your server to NEC for quick

response.

NEC Corporation of America may require that you provide the

original bill of sale or receipt as proof of purchase in order to

obtain warranty service. Please retain such proof of purchase

with your records

For easy reference, write do wn your Serial Number here and

keep this document in a safe and accessible location.

SN____________________________________________

When arranging for a hardware repair, yo u will sp eak with a

trained technician. The technician will determine whether you

have a hardware or software failure and then will provide you

with the appropriate service options. If appropriate, you will

be given instructions on how to return your CRU part in a

NECAM supplied box. You may be given a reference number

that you should retain for yo ur records.

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If NEC authorizes o n-site service for your repair, a qualified

technician will arrive at your site the next business day from

the time of dispatch. If you are located outside of a ser vice

coverage area, travel charges will be applied.

All parts or systems returned to NECAM must be accompanied

with an RMA (Return Material Authorization) number. To

obtain an RMA number for product return, please contact the

FT Custo mer Support line at: 1-866-269-1239.

Limitation of Damages and Implied Warranties

NEC Corporation of America's sole liability for any defective

product is limited to the repair or replacement of the product

at our option. NEC Corporation of America shall not be liable

for:

1. Damage to other property caused by any defects in this

product, damages based upon inconvenience, loss of use of

the product, loss of time or data, commercial loss; or

2. Any other damages of any kind.

NEC CORPORATIO N O F AMERICA MAKES NO OTHER

EXPRESS WARRANTY WITH RESPECT TO THIS

PRODUCT. ANY IMPLIED WARRANTIES, INCLUDING

BUT NOT LIM ITED TO ANY IMPLIED WARRANTY OF

MERCHANTABILITY OR FITNESS, ARE LIMITED IN

DURATION TO TH E TERM OF THE EXPRESS

WARRANTY STATED HEREIN. LIABILITY FOR

CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER

ANY WARRANTIES IS EXCLUDED TO THE EXTENT

PERM ITTED BY LAW.

Note:

Some states and provinces do not allow the exclusion

or limitation of incidental or consequential damages, so the

above limitatio n or exclusion may not apply to you. Some

states do not allow limitations on how lo ng an implied

warranty lasts, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also

have other rights that vary fro m state to state and province to

province.

Note:

All Products returned to NEC Corporation of America

for service M U S T have prior approval. This may be obtained

by calling 1-866-269-1239.

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This Product is warranted in accordance with the terms of this

limited warranty. Consumers are cautioned that Product

performance is affected by system configuratio n, software, the

application, customer data, and operator control of the system,

among other factors.

While NEC Corporation of America products are considered to

be compatible with many systems, the specific functional

imp lementation by the custo mers o f the product may vary.

Therefore, the suitability of a prod uct for a specific purpose or

application must be determined by the customer and is not

warranted by NEC Corporation o f America.

It’s quick and convenient to register your new NEC Corporation of America

Express5800/300 Series Server to receive fast service and support. It’s easy!

To register online, just go to:

http://www.necam.com/registration

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461-00013-001

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