Nab EFTPOS Manuel utilisateur
EFTPOS
Quick Reference Guide for
NAB Integrated
Before you start
Savings Key
Cheque Key
Scroll Key Credit Key
Function Key
Cancel Key
Clear KeyEnter Key
Information Key
Paper Feed Key
Card Swipe
About your NAB Integrated Terminal
Before you begin the installation of your NAB Integrated terminal, you should ensure you
have the following:
• A NAB Integrated EFTPOS terminal
• An active Telstra SIM within the terminal.
• A paper roll loaded in the terminal.
• Checked with your POS vendor that your POS is running the correct version
of PC-EFTPOS software.
• A serial (RS232) to USB adaptor if your POS does not have a COM port available
for use (optional).
• A P66/P67 modem, Argent, or PCEFTPOS Gateway connection. If the site is using
a dial-up service a P66/P67 is only required if the site is installing more than one
EFTPOS terminal.
• The latest PCEFTPOS installation CD (alternatively, latest software can be downloaded
from www.pceftpos.com.au/les/releasecd).
• Terminal and Merchant IDs (per lane) supplied by the bank.
• If the site is using an Argent Line instead of a P66/P67 modem, then a POS-AME (also
known as an Argent Terminal ID or Tran$end ID) supplied by Telstra is also required.
• Congured Argent Line with Host addressing template (also known as Application Code)
of NABINT.
This User Guide is for the use of merchants who have signed the Merchant Agreement
General Terms and Conditions (142-666). Please make yourself fully aware of the
capabilities and limitations of the device, and do not hesitate to contact NAB should
you have any further queries.
Help:
For terminal failure
Call the Merchant Service Centre 1300 369 852
24 hours, 7 days a week
Before contacting the Merchant Service Centre in regard to any error message,
please note all the error information as well as your merchant and terminal numbers
so the problem can be correctly reported.
For authorisation
Credit Cards 13 25 15
Debit Cards 1300 360 852
(‘CHEQUE’) or (‘SAVINGS’)
Service response time
It is NAB’s intent to replace a faulty terminal within eight business hours
within metropolitan areas.
Merchant Details
Please insert your details here for quick reference.
EB Merchant No.
Terminal No.
Store No.
EFTPOS – Quick Reference Guide
for NAB Integrated Terminal
4
Contents
Page
EFTPOS Quick Reference Guide for NAB Integrated Terminal 3
Pen or PIN – for credit card transactions 5
Introduction 6
Using NAB Integrated with a POS 6
NAB specic details 6
Terminal functionality supported by NAB 7
Before you start 8
Bank terminology 8
NAB Integrated hardware installation 9
PC-EFTPOS overview 11
PC-EFTPOS software installation 14
Purchase 16
Purchase results 17
Signature required 18
Declined response 19
Function key menus 19
System time outs 23
Signature required 18
Host generated response codes 24
Terminal generated response codes 27
Argent Error Codes 34
China UnionPay – CUP 37
CUP credit cards 39
CUP debit cards 40
Refund – CUP 41
Troubleshooting 43
Fallback procedure 47
Manual backup procedure 48
Who to contact for help 49
Lost or stolen cards 49
Merchant details 50
If you wish to make any amendments to your original Merchant Agreement or EFTPOS merchant
services, please contact the Merchant Service Centre on 1300 369 852.
Transaction queries
In the event of a transaction query, please ensure that you have the original receipt and all
transaction details available before calling the Merchant Service Centre.
Major industry initiative introduces PIN authorisation on credit cards when pressing
the ‘Cr’ button.
A quicker way to pay is now available across Australia with the introduction of Personal
Identication Number (PIN) verication on most credit cards. Most credit and debit
cardholders can now choose to authorise their in-person transactions by using PIN
verication instead of a signature.
‘PEN or PIN’, a nancial services industry initiative, has the potential to make payment
for goods and services in person faster and easier when using a credit or debit card.
Customers with PIN-enabled credit cards now have the choice of either verifying their retail
transactions with a signature (as usual) or entering their PIN into the PIN pad. All they need
to do is swipe or dip their card into the EFTPOS machine, press the ‘credit’ button, enter
their PIN and press the ‘OK/ENTER’ button.
Q: What happens if a credit card customer forgets their PIN?
A: Ask them to sign for the transaction. Use the normal procedure of pressing the ‘credit’
button, then the ‘OK/ENTER’ button – if the transaction is approved, ask the customer
to sign the receipt.
Q: If a customer returns goods for a refund, does the customer need to enter their PIN?
A: Refunds do not require the customer to use their PIN. You should follow your normal
procedure.
Additional information regarding the ‘PEN or PIN’ initiative can be located via the below
website address:
www.penorpin.com.au
PEN or PIN – for credit card transactions
6
The NAB Integrated terminal allows online transactions to be processed for Debit Cards
(Savings and Cheque accounts), Credit Cards (Visa and MasterCard), Charge Cards
(American Express, Diners Club and JCB) and China UnionPay (CUP).
The features of NAB Integrated include:
• Purchases, Cash out, Refunds
• Process Mail/Telephone Order Transactions
• Integrate to Point Of Sale (POS) systems
• IP, GPRS, PSTN via additional modem and Argent AABP communications
Using NAB Integrated with a POS
When NAB Integrated is congured to be used with a POS, all the EFTPOS functionality
is initiated through the POS. Consult your POS vendor on the operation of EFTPOS through
your POS.
The terminal may be congured to internal communications mode, which offers
communications via the internal GPRS modem. (See page 12 – Using the Internal GPRS
Modem)
The terminal may be congured to internal print mode. (See page 1 – Using the Internal
Printer)
NAB specic details
• The terminal requires both a terminal ID and merchant ID. The terminal ID is 6 digits
and starts with a ‘B’. Letters are always in upper case (e.g. BA1001). The merchant ID
is 8 digits long and is referred to by NAB as the “EB Number”.
Introduction
Terminal functionality supported by NAB
EFTPOS functionality
Purchase ✓
Cash out ✓
Refund ✓
MOTO processing ✓
Pre-authorisation
Completion
Tipping
Training mode ✓
Balance enquiry
Voucher entry
Electronic fallback (EFB) ✓
EMV processing
Settlement options
Settlement ✓
Pre-settlement ✓
Last settlement ✓
Sub-totals
Summary totals
Shift totals ✓
Note
Your terminal will automatically ‘settle’ at 9.0pm EST daily, unless a manual
‘settlement’ is performed. The terminal will only ‘settle’ once within 24 hours.
Any further attempts will result in the message ‘ALREADY SETTLED’.
Hardware options
NAB Integrated terminal with internal printer & GPRS modem ✓
TMS support
Via Sagem TMS, internal GPRS only ✓
8
Bank terminology
• Terminal ID
This is the number that uniquely identies each EFTPOS terminal.
• Merchant ID
This number uniquely identies each merchant.
• POS AME
This number is unique to each Argent leased line. This number is often
called a Tran$end ID, a Telstra ID, or an Argent Terminal ID. The number
can be anywhere from 6 to 10 digits in length.
9
EFTPOS terminal
Supplied equipment with terminal
Sagem Terminal
Power pack and cord
POS connector cable (RS22 cable)
(optional) RS22 to USB adaptor cable
GPRS SIM
Paper Roll
Installation steps
1. Power the terminal. Connect the power pack and cord then plug into a power point.
2. Connect the power adaptor to the power socket on the back of the terminal.
. Connect the RS22 cable (supplied) to the COM port on the back of the PC
(normally COM 1).
4. Connect the other end of the RS22 cable to the RS22 connector located next to the
power cable shown below.
NAB Integrated hardware installation
10
Argent installation
• An Argent installation is normally dened as an AABP 9600bps system.
• Telstra will supply the Argent Terminal Adaptor (ATA) to be used in the installation.
• The connection from the ATA to the PC is via a standard 2-pin to 9-pin RS22 modem
cable. This is generally not supplied by Telstra and will need to be purchased separately.
• See back-plate of the ATA for correct connection of RS22 cable.
• You will need your “POSAME” or “Argent Terminal ID” when installing the Telstra ATA.
This is supplied by Telstra.
Required equipment
• Argent ATA from Telstra.
• Installation of ISDN service from Telstra.
• Standard RS22 modem cable.
Installation steps
1. Connect the Argent ATA to the ISDN service.
2. Connect the RS22 modem cable from the COM port on the POS to the V24 port
on the Argent ATA.
. The ATA should go to a steady dot after a short while. This indicates that the
ISDN is connected.
PCEFTPOS gateway
Refer to PCEFTPOS for these installations at the PC-EFTPOS website:
http://www.pceftpos.com/index.php?page=gateway
Argent Enhanced Terminal Adaptor Back-plate
RS22
cable
connects
to here
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