Motorola MC3190 Manuel utilisateur

1 
 
 
 
 
 
 
 
 
 
 
 
 Motorola Quick Start Guide 
 MC3190/3090 (V51+) 
 
 
 
Contents 
Motorola Quick Start Guide..........................................................................................................................2 
Quick Start Information................................................................................................................................5 
Default Associate Number........................................................................................................................5 
Downloading Jobs (Directed AND Undirected).......................................................................................5 
Start Collection on Any Segment..............................................................................................................5 
Undirected Collection (Downloaded Competitive Price Audit - CPA)....................................................5 
Directed Collection (Downloaded CPA) ..................................................................................................6 
Manually Create a New CPA Segment.....................................................................................................6 
Splitting a Directed Job.............................................................................................................................7 
Create a New CPG Segment.....................................................................................................................7 
Transmit a Segment ..................................................................................................................................7 
Quick Start Collection Program Commands.................................................................................................8 
CPA Key Commands................................................................................................................................8 
Directed CPA Download Key Commands................................................................................................9 
CPG Key Commands..............................................................................................................................10 
Ethernet Setup.............................................................................................................................................11 
Ethernet Setup no Dial-up –Network Switch Dock...............................................................................11 
Cable/DSL Modem AND Router with multiple LAN ports ...................................................................12 
Dial-up Dock...............................................................................................................................................13 
MC3_90 Charging Dock and Modem.....................................................................................................13 
Dial Up Connections:..............................................................................................................................14 
Cable/DSL Modem AND Router with multiple LAN ports ...................................................................14 
Cable/DSL Modem ONLY with multiple LAN ports.............................................................................15 
Cable/DSL Modem ONLY –Only ONE LAN Port ...............................................................................15 
May 1, 2013
 

Motorola Quick Start Guide

Congratulations!! You have just received the newest RetailData handheld, the Motorola MC3190. This

document will guide you through the complete setup process for this unit. You will also be provided a

MC3190 manual that will cover complete details regarding the operation and collection program on the

unit.

Please follow all instructions carefully!

Carefully unpack all items in the box

. Your unit will

consist of the following:

a. MC3190 Handheld w/ stylus. There are bumpers

around the FUNC and ALT keys. This prevents your

scanner from rebooting often. DO NOT remove. If

they come off, ask Field Support to send you

replacements.

b. MC3190 Modem/Charging Station

c. Batteries (2)

d. AC Adaptor and cable

e. Handheld Manual

f. Ethernet Connector and cables (optional)

Remove the battery cover

on the handheld by turning the small silver tabs outward. Gently

remove the cover by pulling the strap at the base of the handheld and pull up and out.

Insert one of the charged batteries

into the handheld. The battery should be inserted by the

bottom first and then the top and in the direction as the sticker indicates. The battery will click

into place.

Replace

the

battery

cover

The

handheld will begin rebooting

however the battery cover must be on before the reboot will

complete.

Motorola

MC3190

20-Key

Instruction

Manual

RetailData Icon

You will now have to

calibrate your touchscreen

and stylus by tapping the screen on the

crosshairs. Follow the instructions on the screen. After calibrating, press Enter to continue.

The reboot is NOT complete yet!!!

The handheld will display a Windows desktop however the

reboot program is still running.

BE PATIENT!!!

After about

2 or 3 minutes

the handheld screen will change and will display a

Warm Boot message. You may see a list of files scroll by. This is normal.

The reboot is complete when the desktop includes a RetailData icon

. This is the collection

program but the setup is NOT complete.

10.

You will need to set your handheld’s internal date and time.

Double tap on the time in the lower right corner to bring up the

date/time settings.

Make sure the YEAR is correct which is often overlooked. Make sure you set the AM or PM and

the Time Zone correctly.

You may

tap on the year, month, date and time fields

in order to make any changes.

Double tap the month to bring up all months to choose from. You can use the keypad or

arrow keys to increase or decrease any entries, or once the blue block appears for the year

and time, use the numbers from your scanner’s keypad. It is easier to set the time zone

before the time.

b. Once the date and time are set tap Apply and OK.

Close the Control Panel

by clicking the X in the corner.

d. If you receive a Date Error message when opening Retaildata then you will need to re-

set your internal date as detailed above. This will always be operator error if you continue

to get this message. Make sure the YEAR is correct which is often overlooked. Make

sure you set the AM or PM and the Time Zone correctly.

11.

Double Tap the RetailData

icon on the desktop to start the collection program.

12.

Before using the collection program you will need to setup your

Associate number

in the

SystemSettings.

Select

Options

Select

System

Select

Settings

Enter your

Associate number

and

Save.

13.

Press Enter when complete

If all settings are now correct your handheld will display the Segments screen. You are now ready

to begin collecting information for RetailData.

Visit the Field Portal for training videos on the MC3190.

Read your

MC3190 manual for more details on the

MC3190

and the collection program.

If you have any questions, contact your District Manager or Field Support 866-367-9071!!!

Quick Start Information

Basic instructions for the most commonly used functions in the RetailData Collection program.

Default Associate Number

1. Options

2. System

3. Settings

4. Enter the Associate Number to be used for all segments.

5. Click Save.

Downloading Jobs (Directed AND Undirected)

Beginning in May 2013 both Directed and Undirected jobs will start being made available for download.

Users can still create undirected segments however they will also have to setup their Collection Criteria

before starting (Program Version 3.0.0.51 or higher).

1. Select Communications.

2. Select Download.

3. Select Job.

4. Enter the Job Schedule number.

5. Click Continue and confirm the request.

6. Once the file is downloaded and begins to import, you may remove the handheld from the

charger.

7. Return to the Segments menu after the download is complete.

Start Collection on Any Segment

1. At the Segments screen, scroll < or > to the desired segment.

2. Select Collect.

3. Review Collection Criteria and acknowledge that you understand all job requirements (or make

designations in a manually created segment).

4. Begin collection.

Undirected Collection (Downloaded Competitive Price Audit - CPA)

1. Scroll to downloaded segment.

Select

Collect

from the menu.

3. CAREFULLYreview the Collection Criteria and click the confirmation that you have read the

info.

Review the

Collection Attributes

. Attributes indicate all possible prompts you will receive when

collecting an item and pricing.

Review the

Allowed Indicators

for the job. You will NOT be able to use any other indicators

other than the ones displayed on the screen. This screen also includes the total number of

allowable price points

to be collected. (

Press Func 1 at any time during collection to review

criteria or indicator information.)

Category Selection

- If the job has specific categories required then select the category you wish

to collect. Once completed you can return to the category list to select another.

a. Category Status –this indicates which categories needto be collected, are in progress or

have been completed.

7. Review the category specific instructions and Accept. (Func 4 to exit collection from a category

and to return to the category selection list.)

8. Begin scanning items and entering prices and indicators. Attempting to enter any invalid indicator

will bring up the Collection Criteria indicator screen.

9. Func 4 to exit a category or exit a segment. NOTE –If you are exiting a category collection you

will be required to indicate one of the following:

a. Yes = Category is marked as “Completed”

b. No = Exits the category but leaves it marked as “In Progress”

c. Cancel = Returns to collection within the category you were working.

Directed Collection (Downloaded CPA)

1. Scroll to the downloaded segment.

2. Select Collect.

3. Review the Collection Criteria and click the confirmation that you have read the info.

4. Review the Collection Attributes.

5. Review the Allowed Indicators for the job. This screen also includes the total number of

allowable price points to be collected. (

Press Func 1 at any time during collection to review

criteria or indicator information.)

6. Review statistics of items to be collected.

Aisle Assignments

- IF prompted, assign categories to an aisle. You only need to make

assignments for locations and categories that haven’t been previously assigned in that location.

The list will re-sort once assignments are made. Func 8 will allow you to return to aisle

assignments at any time.

8. Search for item

a. Scroll through items (< >) within the category.

b. Scroll through categories (ALT mode then < >).

c. Scan an item that may be on your list to navigate directly to it and its category.

d. Scan item (EXACT UPC match) OR press Enter to select displayed UPC.

i. Press Func 2and scan comparable item’s UPC if used.

ii. Non scan reason will be required after price.

9. Enter price or 01 for not found.

10. Enter any allowable sale indicator. (See Collection Criteria –Func 1)

11. Continue until all items are collected. Press Func 5 to view collection statistics at any time.

Manually Create a New CPA Segment

This should NOT be done unless you cannot download your segment. You will be required to setup

your segment’s Collection Criteria so make sure you understand what indicators

and attributes you

are required to collect for the job.

1. Select File.

Select

New Segment

3. Enter all header information for the job. (Job Number, Chain, Zone, etc.)

4. Save.

Program will return to the

Segments

screen.

Choose Col

ect. You will need to specify the

Collection Attributes

and

Allowable Indicators

manually. It will be very important that you make the proper selections during this setup

otherwise you may not be able to use certain indicators or collect the proper details.

Collection Attributes

i. Default requires Price and Price Indicator.

ii.

Options are Sale Ending Date and Savings Amount (

Refer to the Handheld

Manual for complete details for these attributes

)

Allowed Indicators

–Designate which indicators are Promotional, Non-promotional and

Promo Killers. Contact your DM or the job’s CSM for specific indicator instructions.

7. Begin collection.

Splitting a Directed Job

***It is extremely important when splitting a list that you coordinate with all other RAs which items

you want to collect or delete.

1. Download the Directed job using the standard procedures.

2. At the mainscreen, select the Optionsmenu.

Select

Utilities

Select

Split List

You CANNOT split a list AFTER collection has been started

Specify the

Starting

and

Ending

numbers for the items you wish to collect.

You cannot enter a

number higher than the count of the items on the list

OR remaining in your file.

Click

Delete

other items.

Type

delete

as a confirmation.

Click

Confirm

9. The designated items will remain in your segment. All others will be removed.

10. Collect your items as usual.

Create a New CPG Segment

1. Select File.

Select

New CPG Segment

3. Enter all header information for thejob.

4. Save.

Program will return to the

Segments

screen.

Transmit a Segment

See Communication Setup for Dial or Wireless details.

1. At the main screen, scroll < or > to the segment you wish to transmit.

Select

Communications

Select

Transmit

4. Enter your exact StoreTime for the job. (If needed)

5. Indicate if the job is complete or not.

6. Enter your total Travel Time for the day on ONE segment per day.

7. Designate whether you actually drove to the retailer or not.

8. Click Continue. The handheld will transmit using the specified communication settings.

9. Verify your transmission using the IVR or Field Portal.

Quick Start Collection Program Commands

Program functions and commands for each collection type. CPA, CPA Directed Downloads and CPG

collection. Certain commands may be used in all three situations.

CPA Key Commands

CPA Function

Command

Notes

View Collection

Criteria

FUNC + 1

Displays each Collection Criteria screen. Also allows

you to edit the criteria for a manually created segment.

Indicator OTHER

than key defaults

(Decimal)

and numeric

value for a

letter.

.01 = A

.10 = J

Indicator field will turn green when activated.

Edit Previous Records /

Review Mode

Arrow UP

Scrolls through previous records one by one. Screen

background will turn RED in Review mode.

Delete Previous Record

ALT + E

Must be in Review mode. (Arrow UP)

Clear a Field

ESC

Go Back or Exit

FUNC + 4

Exits backwards through fields or screens.

Lock Price

FUNC + 7

Stores the price(s) recorded for the last item collected

and will repeat those amounts and indicators for any

items scanned after that. FUNC + 7 will turn that off.

Repeat Last Price

Z (In Price

Field)

Enters the price(s) from the previous item for the

current item.

Alternate/Comparable

UPC Scan

FUNC + 2

Allows a second UPC to be collected for one record.

Comparable item usually in directed checks.

Description / Comment

FUNC + 6

Allows the user to enter an item description or make a

comment about an item scanned. Item must be

scanned first

Discount %

FUNC + 3

Allows the user to enter a % amount that will be

discounted from the entered price. This occurs once

the file has been received.

Switch Keys from

Alpha to Numeric

ALT

Manually switches the keypad default mode from

alpha to numeric (or vice versa) depending on the

field being entered.

Directed CPA Download Key Commands

Directed CPA

Function

Command

Notes

View Collection

Criteria

FUNC + 1

Displays each Collection Criteria screen. Also

allows you to edit the criteria for a manually

created segment.

Scroll though items in a

categories

ALT +

Right/Left

Arrows

Indicator OTHER

than key defaults

(Decimal) and

numeric value

for a letter.

.01 = A

.10 = J

Indicator field will turn green when activated.

Edit Previous Records /

Review Mode

Arrow UP

Scrolls through previous records one by one.

Screen background will turn RED in Review

mode.

Delete Previous Record

ALT + E

Must be in Review mode. (Arrow UP)

Clear a Field

ESC

Go Back or Exit

FUNC + 4

Exits backwards through fields or screens.

List Statistics

FUNC + 5

Provides status of collected items

Alternate/Comparable

UPC Scan

FUNC + 2

Allows a second UPC to be collected for one

record. Comparable item usually in directed

checks.

Description / Comment

FUNC + 6

Allows the user to enter an item description or

make a comment about an item scanned. Item

must be scanned first

Add a price for a

previously collected

item

FUNC + Z

(Review Mode)

Arrow UP to the item you wish to add a price for.

Press FUNC + Z. The program will return to

collection mode with the selected UPC displayed

and the price field blank. Enter the additional

price.

Switch Keys from

Alpha to Numeric

ALT

Manually switches the keypad default mode from

alpha to numeric (or vice versa) depending on the

field being entered.

Discount %

FUNC + 3

Allows the user to enter a % amount that will be

discounted from the entered price. This occurs

once the file has been received.

Category Aisle

Assignments

FUNC + 8

Allows the user to edit existing category aisle

assignments in order to re-sort list according to

the store.

Hide an Item

FUNC + 0

Hides an item on the directed list so that it will not

reappear until the unhide command is given. Press

FUNC+5 to view list statistics and to unhide

items.

Split a List

Options -

Utilities -

Split List

Specify item numbers for the items you wish to

retain. All others will be removed from your

segment.

CPG Key Commands

CPG Function

Command

Notes

Edit Location and Number

ALT + L

Edit Section Number

ALT + S

Edit Display Type and

Number

ALT + D

Edit Previous Records

Arrow UP

Scrolls through previous records one by

one.

Delete Previous Record

ALT + E

Must be in Review mode. (Arrow UP)

Clear a Field

ESC

Go Back or Exit

FUNC + 4

Exits backwards through fields or screens.

Lock Price

FUNC + 7

Stores the price(s) recorded for the last item

collected and will repeat those amounts and

indicators for any items scanned after that.

FUNC + 7 will turn that off.

Repeat Last Price

Z (In Price Field)

Enters the price(s) from the previous item

for the current item.

Alternate/Comparable UPC

Scan

FUNC + 2

Allows a second UPC to be collected for

one record. Comparable item usually in

directed checks.

Description / Comment

FUNC + 6

Allows the user to enter an item description

or make a comment about an item scanned.

Item must be scanned first

Discount %

FUNC + 3

Allows the user to enter a % amount that

will be discounted from the entered price.

This occurs once the file has been received.

Switch Keys from Alpha to

Numeric

ALT

Manually switches the keypad default mode

from alpha to numeric (or vice versa)

depending on the field being entered.

Ce manuel convient aux modèles suivants

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