Mitel 3000 Manuel utilisateur
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Phone Quick Reference
User Guide
MITEL
3000
Mitel 3000
Phone Quick Reference Guide
Introduction to your Feature Phone
Welcome
The Mitel 3000 system is a very powerful business communication system that
provides a comprehensive solution for both voice and data needs.
This quick reference guide highlights some of the many voice facilities that are
provided by the system. You can use a standard telephone or the eight key and the
sixteen key Feature Phones that have extensive features. This guide helps you to
use both types of phone.
Mitel 4110/4120 Feature Phoness
To get the most from your Mitel 3000 system, we recommend that you use the
specially designed Mitel 3000 Feature Phones.
This diagram illustrates the Mitel 4120 sixteen key Feature Phone.
This diagram illustrates the Mitel 4110 eight key Feature Phone.
4 Function keys
Hold
Programming
Message Retrieval
Speed-Dial Lists
Volume keys
Voice message-
indicating light
Clear key Scroll / Edit keys
Mute key
6 Display keys
Speaker and
light
Data socket
Programmable
Keys
Headset
socket
4 Function Keys
Hold
Programming
Message Retrieval
Speed-Dial Lists
6 Display keys
Volume Keys
Voice message-
indicating light
Clear key Scroll / Edit keys
Mute key Speaker and
light
Data socket
Programmable
Keys
Headset
s
ocket
1
Mitel 3000
Phone Quick Reference Guide
How to use your Mitel 4110/4120 Feature Phone
Phone Setup
To select a different Ringing Tone or Display Contrast
Select çProgram
Press the Scroll Down key Ô
Select çRinging Options and select a different ringing tone.
Select çContrast Options and select a different level of contrast.
Answering and making calls
Answer a call that is ringing on the Feature Phone
Pick up the handset or
Select çAnswer The Call and / or pick up the handset.
Answer a call that is ringing on the Feature Phone using hands-free
Select çAnswer The Call or press
Make an external call
Pick up the handset.
Press the Line key or Dial 0 and dial the number. If you are dialing over ISDN
enter # after the last number to expedite dialing.
Make an internal call
Select çInternal Call
Select çExtension,or.
Dial the extension number (20 - 59), and
Pick up the handset, or press
Transferring calls
Note: The following instructions assume you are on a call.
Transfer a call to an internal number
Select çInternal transfer
Select çExtension and when the call is answered
Select çTransfer
Transfer an external call to an external number
Select çExternal Transfer
Select an available line as indicated by “◊” and then
Dial the external number and when the call is answered
Select çTransfer
2
Mitel 3000
Phone Quick Reference Guide
Re-directing calls
Note: The following instructions assume that your extension is ringing.
Re-direct a call to another extension
Select çRe-Direct The Call
Select çExtension
Re-direct a call to your Voice Mail box
Select çDivert To Voice Mail
Diverting calls
Divert all calls
Press the Scroll Down Dial (Ô) until "Divert" is displayed.
Select çDivert
Select çDivert All Calls
Dial the internal extension number, or
Dial 0 and the desired external number and press "Confirm"
Or press "Divert To Voice Mail"
Cancel Divert all calls
Select çCancel Diverting
Divert calls when your extension is busy
Press the Scroll Down Dial (Ô) until "Divert" is displayed.
Select çDivert
Select çDivert When Busy
Dial the desired extension number, or
Dial 0 and the desired external number and press "Confirm", or
Press "Divert To Voice Mail".
Cancel Divert a call on busy
Press the Scroll Down Dial (Ô) until "Divert" is displayed.
Select çDivert
Select çDivert When Busy and the Diverting is cancelled.
Divert calls when your extension does not answer (after four rings)
Press the Scroll Down Dial (Ô) until "Divert" is displayed.
Select çDivert
Select çDivert On No Answer
Dial the desired extension number, or
Dial 0 and the desired external number and press "Confirm", or
Press "Divert To Voice Mail".
Cancel Divert a call on no answer
Press the Scroll Down Dial (Ô) until "Divert" is displayed.
Select çDivert
Select çDivert On No Answer and the Diverting is cancelled.
3
Mitel 3000
Phone Quick Reference Guide
Diverting group calls
Divert all calls from a group
Press the Scroll Down Key (Ô) until "Group Divert" is displayed.
Select çGroup Divert
Select the group which is to be Diverted
Select çDivert all calls
Dial the internal Extension number, or
Dial 0 and the desired external number, or
Press "Divert to Voice Mail"
Cancel group Divert all calls
Select çCancel Group Divert.
Select the group
Divert calls when the group is busy
Press the Scroll Down Key (Ô) until "Group Divert" is displayed.
Select çGroup Divert
Select the group which is to be Diverted
Select çDivert When Busy
Dial the desired Extension number, or
Dial 0 and the desired external number, or
Press "Divert To Voice Mail"
Cancel group Divert when busy
Press the Scroll Down Key (Ô) until "Group Divert" is displayed.
Select çGroup Divert
Select the group
Select çDivert When Busy and the Diverting is cancelled.
Divert calls when a group does not answer (after four rings)
Press the Scroll Down Key (Ô) until "Group Divert" is displayed.
Select çGroup Divert
Select the group which is to be Diverted
Select çDivert on no answer
Dial the desired Extension number, or
Dial 0 and the desired external number, or
Press "Divert to Voice Mail"
4
Mitel 3000
Phone Quick Reference Guide
Cancel group Divert on no answer
Press the Scroll Down Key (Ô) until "Group Divert" is displayed.
Select çGroup Divert
Select the group
Select çDivert On No Answer and the Diverting is cancelled.
Voice Mail
Note: Voice Mail services require the Voice Mail module to be installed.
Enter a personal greeting
Press , and
Select çVoice Messaging
Enter your extension number or select the extension from the menu
Then enter your Voice Mail box Password (default is 1111) followed by #.
Select çGreetings
Follow the text and voice prompts to enter and check your greeting.
Turn on your Voice Mail
"Divert On No Answer" to the Voice Mail is automatically set when a voice
mailbox is assigned to your extension.
You may also select the other Diverting options as required.
Press the Scroll Down key Ôuntil "Divert" is displayed.
Select çDivert
Select çDivert When Busy or
Select çDivert All Calls
Select "Divert To Voice Mail".
Retrieve messages from your Voice Mail box
Select çNew Voice Messages
Enter your extension number. You will be prompted to:
Enter your Voice Mail box Password, followed by #.
Select çPlay
Change your Voice Mail box Password
Press , then
Select çVoice Messaging and enter your extension number.
Enter your existing password, (default is 1111), followed by #.
Press the Scroll Down key (Ô)
Select çChange Password and
Enter your new password (up to 8 digits long - e.g. 12341234).
Select çConfirm
5
Mitel 3000
Phone Quick Reference Guide
Personal Speed-Dials
Program your personal Speed-Dial list – numbers and names
Press , then
Select çPersonal Entries
Select the index you want to program, and
Enter the number.
Select çConfirm
When prompted to enter a name:
Press 2once for A, twice for B, three times for C; press 3once for D, twice for E,
three times for F; and so on. Wait two seconds for the screen cursor to move on
before entering the next letter. A maximum of ten characters per name (including
spaces) is allowed. On completion of the name
Select çConfirm
Press to finish programming.
Dial a number from your personal Speed-Dial list
Press , then
Select çPersonal Speed Dial
Select the desired location and the number will be dialed.
System Speed-Dials
Any extension can program the 500 system speed dial numbers once the
speed-dial password is entered by them.
Program system Speed-Dial list – numbers and names
Press , then
Press the Scroll Down Dial (Ô)
Select çSystem Entries and then
Enter the Speed-Dial password (0000 in default)
Select the index you want to program, and
Enter the number, and then
Select çConfirm. When prompted to enter a name,
Press 2once for A, twice for B, three times for C; press 3once for D, twice for
E, three times for F; and so on. Wait two seconds for the screen cursor to
move on before entering the next letter. A maximum of ten characters per
name (including spaces) is allowed. On completion of the name
Select çConfirm. Then select the outgoing line group.
Press to finish programming.
Dial a number in the system Speed-Dial list
Press , then
Select çSystem Speed Dial and then
Enter the first letter of the name or scroll through the list
Select the entry and the number is dialed
6
Mitel 3000
Phone Quick Reference Guide
Using a standard telephone
The Mitel 3000 system supports standard tone dialing telephones.
Making calls
Make an external call
Lift handset or use hands-free if available.
Obtain a free line by dialing 9. Dial the digits. If dialing over ISDN press # to
send the digits immediately.
Make an internal call
Lift the handset or use hands-free if available.
Dial the extension number (20-59), or
Dial 0 for the operator.
Transfer an external call to an internal extension
Press Hookflash.
Dial the extension number.
Replace the handset.
Put an external call on hold
Press Hookflash.
Replace the handset to continue to use phone.
Note: The call remains on hold for ninety seconds when the telephone is idle. If
the telephone is busy, it will ring when the handset is replaced.
To park an external call
Press Hookflash.
Dial 712.
Replace the handset.
To retrieve a call from park
Dial 712 from any phone.
The parked call is retrieved.
Diverting calls
Divert all calls
Lift handset or use hands-free if available.
Dial 732.
Dial the extension number, or
Dial the external phone number (including line access code 0) followed by #.
Cancel Divert all calls
Lift handset or use hands-free if available.
Dial 732.
7
Mitel 3000
Phone Quick Reference Guide
Divert calls when your telephone is busy
Lift handset or use hands-free if available.
Dial 733.
Dial the extension number, or
Dial the external number, (including line access code 0) followed by #
Cancel Diverting on busy
Lift handset or use hands-free if available.
Dial 733.
Divert calls when your telephone is not answered (after four rings)
Lift handset or use hands-free if available.
Dial 734.
Dial the extension number, or
Dial the external phone number (including line access code 0) followed by #.
Cancel group Divert on no answer
Lift handset or use hands-free if available.
Dial 734.
Divert Group calls
Divert all calls from a group
Lift handset or use hands-free if available.
Key 792 followed by the Group number (180 - 199)
Dial the Extension number, or
Dial the external phone number (including line access code 0) followed by #.
Cancel group Divert all calls
Lift handset or use hands-free if available.
Dial 792 followed by the Group number (180 - 199).
Divert calls when the group is busy
Lift handset or use hands-free if available
Dial 793 followed by the Group number (180 - 199)
Dial the Extension number, or
Dial the external number, (including line access code 0) followed by #.
Cancel group Divert when busy
Lift handset or use hands-free if available
Dial 793 followed by the Group number (180 - 199).
8
Mitel 3000
Phone Quick Reference Guide
Divert calls when a group does not answer (after four rings)
Lift handset or use hands-free if available
Dial 794 followed by the Group number (180 - 199)
Dial the Extension number, or
Dial the external phone number (including line access code, e.g. 0) followed by #.
Cancel group Divert on no answer
Lift handset or use hands-free if available
Dial 794 followed by the Group number (180 - 199).
Voice Mail
Note: Voice Mail services require the Voice Mail module to be installed.
Turn on your Voice Mailbox
When you are allocated a Voice Mail box ‘Divert on no answer’ is
automatically set to your Mail box.
The Mail box code is 710.
To Divert all your calls to your Voice Mail box dial 732 followed by 710.
To Divert on Busy to your Voice Mail box dial 733 followed by 710.
Retrieve messages from your Voice Mailbox
Lift handset or use hands-free if available.
Dial *and enter you mailbox number (extension number) and your voice mail
password (1111).
Dial 1 to start replaying messages.
Note: Broken dial tone is heard when you have new messages in your voice
mailbox.
Speed-Dialing
Program your personal Speed-Dial list
Lift handset or use hands-free if available.
Dial 75.
Enter the location (01-30) where you want to store the number,
Dial the number to store. Replace the handset.
Dial a number from your personal Speed-Dial list
Lift handset or use hands-free if available.
Dial 74.
Enter the location (01-30) of the number required, and the number is
automatically dialed.
Dial a number from the system Speed-Dial list
Lift handset or use hands-free if available
Dial a system speed number – 8001 to 8500.
Feature Codes
9
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9
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