Mitel 5324 Manuel utilisateur

Q u i c k R e f e r e n c e G u i d e

Mitel 5324 Quick Reference Sheet

What Do These Keys Do?

Softkeys (3)

Used to select/activate a feature that appears in

the display. These keys are unlabelled

because they will do different things at different

times

UP/DOWN Arrow Keys:

Used to turn volume of caller up & down when

on a call and to adjust the ringer volume.

Speaker:

Used to activate/deactivate loudspeaker.

Mute:

Enables Mute, for phone’s handset, headset or

hands-free microphone.

Superkey:

Used for programming Personal keys and

accessing various features.



Cancel:

Used to cancel your last action.

Redail:

Used to redial the last external number you

dialled.

Hold:

Used to hold calls (not used for transfer).

Trans/Conf:

Used for enquiry, transfer and conference calls.

Message:

Used to send and receive messages.

Personal Keys (24)

These keys may be programmed as LINE,

GROUP, STATUS, SPEEDCALL or FEATURE

keys, however the bottom Right key is your

prime key and cannot be changed - this is your

extension.

Q u i c k R e f e r e n c e G u i d e

Answering Calls

To answer a call you may pick up the handset and/or press the flashing key or press

[SPEAKER]

Internal:

Single ring, prime key flashes, pick up handset, or press

flashing key, or press [SPEAKER]. Display shows who is

calling you before you answer.

External:

Double ring, prime or line key flashes, pick up handset or

press [SPEAKER] and/or press flashing key.

Calls Forwarded to You:

Display shows “from XXXX”, answer as above.

Call Waiting –What Can You Do (Only Available if Programmed on Feature Keys)

While on a call, you hear call waiting tone, you can either hang up and take the waiting

call or press [TRADE] - this holds your current call and brings the waiting call through

Press [TRADE] again to hold the new call and reconnect to your original call

Someone Answer That Phone

Group Pick up:

Lift handset and press PICK UP feature key or *6

To answer any ringing extension

Dial **6 plus the ringing extension number.

Need To Make A Call

Operator Call

Dial 0

Making Internal/Network Calls

Dial the Extension Number you require.

Making External Calls

Dial 9and the required telephone number or

Dial System Speedcall code XXXX or

Press [PHONEBOOK] to look-up internal & system

speedial numbers or

Dial Personal Speedcall code: *1(00-09) or

Press [REDIAL] key for Last Number Redial.

Hold on I’ll Find Out

To hold a call press the [HOLD] key.

To retrieve a held call press the fast flashing line key.

Q u i c k R e f e r e n c e G u i d e

What Is Their Extension Number?

Press “PHONEBOOK”, use dialpad to display first few letters of the name you want to

look up, press “LOOK UP”, use “NEXT” if required and when the correct name appears

in the screen press the “CALL” key.

I’ll Put You Through

To make an enquiry/transfer a call: press [TRANS/CONF] (caller is automatically

held), dial required extension number, wait for answer if necessary and either hang up or

press RELEASE feature key or HANG-UP to transfer the call - or press [CANCEL] to

return to original call.

Let’s Speak To… As Well

Setting up an outgoing conference:

With a call in progress, press

[TRANS/CONF], dial the next person, when they

answer, speak privately if required, and when ready,

press [TRANS/CONF] again - a conference

is established.

Repeat above steps to add additional parties to the

conference (maximum of 8).

Setting up an Incoming

Conference:

With a call in progress on line 1, line 2 - 8 will flash

slowly to indicate an incoming call, press

[HOLD], select second line to answer call and

speak privately, press [HOLD], go back to

original call on line 1, then press “ADD HELD”

softkey below display, then select line 2 that was

held, a 3 party conference is now established

To add a further incoming call to your conference,

while connected to conference call on line 1, line 2 -

8 will flash slowly to indicate an incoming call, press

[HOLD], select second line to answer call and

speak privately, press [HOLD], go back to

original call on line 1, then press “ADD HELD”

softkey below display, then select line 2 that was

held, you have a 4 party conference

Continue above steps to add additional incoming

parties to the conference (maximum of 8)

Q u i c k R e f e r e n c e G u i d e

Can’t Get Through

If the extension you are calling is busy or there is no answer

Press [MESSAGE] and hang up - their message lamp will begin to flash immediately or

Press “CALLBACK” and hang up. When the extension is free or is next used an

automatic callback will take place or

To Cancel ALL Callbacks: - Press #6 or

To Cancel an Individual Callback: - Press ##6 & extension number or

Press “WAIT” and do not hang up - the busy extension will hear call waiting tone and can

swap to your call, or when they hang up their telephone will ring.

Message Light Is Flashing

Press [MESSAGE], press “YES”, the name of the caller is shown, press “MORE” for

date and time, and press “CALL” to be connected.

Going Somewhere

Calls may be forwarded immediately, when you are busy or if you don’t answer and may

be switched on or off using the [Superkey] and following the prompts, or by dialling

feature access codes shown.

ALWAYS

*81 + destination, forwards all calls to destination

B-INT/EXT

*85 + destination, forwards all calls if you are busy

NA-INT/EXT

*88 + destination, forwards all calls on no answer

To CANCEL dial above code without dialling the destination.

Secretarial Service

This facility allows the Secretary to control the call forwarding facility from his/her phone.

A DSS/BLF key may be programmed for manager’s phone.

To activate Secretarial Service (from SEC phone) dial *82 plus Manager’s extension

number or press pre-programmed key.

To cancel Secretarial Service (from SEC phone) dial #82 plus Manager’s extension

number or press pre-programmed key.

Q u i c k R e f e r e n c e G u i d e

Programming Personal Keys

Personal Keys may be programmed as SPEEDCALL OR FEATURE keys.

Press [SUPERKEY], press the Personal Key to be programmed, press “CHANGE”, press

No until the desired option is displayed, press “YES” - KEY SAVED appears in the

display, press [SUPERKEY] to exit.

Programming Personal Speedcalls (00-09)(if available)

Dial #1 (00-09) 9 plus complete telephone number to be stored hang up.

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