Mitel MIVOICE OFFICE 250 Manuel utilisateur

MiVoice Office 250

UNIFIED VOICE MESSAGING VOICE MAIL USER GUIDE

RELEASE 6.1

NOTICE

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MiVoice Office 250 Unified Voice Messaging Voice Mail User Guide

Release 6.1

October 2015

®,™ Trademark of Mitel Networks Corporation

Table of Contents

iii

About Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Mailbox Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Recording Your Directory Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Recording Personal Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Mailbox Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Mailbox System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Message Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Recovering Deleted Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Canceling Unheard Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Recording and Sending Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Using Remote Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Mailbox Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Changing Your Mailbox Passcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Swapping 7 (Delete) and 9 (Save) Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Programming a Fax Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Changing the Call Screening Transfer Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Receiving Screened Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Changing the Message Envelope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Changing the Message Search Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Voice Mail Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Voice Mail Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Unified Voice Messaging and Embedded Voice Mail User Guide

About Voice Mail

Mitel voice mail is an integrated component of the MiVoice Office 250 phone systems. This

user guide provides feature instructions for Unified Voice Messaging (UVM), and Embedded

Voice Mail voice mail system features. Use this guide as a supplement to your endpoint user

guide.Contactyourvoicemailadministratorformoreinformationaboutyourvoicemailsystem.

Your voice mail account is an electronic mailbox that usually corresponds to your extension.

However, you can have a mailbox that does not correspond to an extension.

For quick reference, you can use the flowchart on page 18.

Note: Some features described in this user guide may or may not be enabled for your

system. Contact your voice mail administrator for more information.

Unified Voice Messaging and Embedded Voice Mail User Guide

Mailbox Setup

Youmustinitializeyourvoicemailaccountbeforeyoucanusevoicemailfeatures.If necessary,

contact your voice mail administrator for the voice mail extension number and passcode.

To set up your voice mail account:

1. Dial the voice mail extension number. You hear the Main menu.

2. During or after the greeting, press *to identify yourself as a subscriber.

3. Enter your mailbox number.

4. Enter the default passcode (usually your mailbox number).

5. Do one of the following:

•Ifyouwanttouseapasscode,enteranewpasscodeusingdigits0to9(upto 12digits),

and then press #. The messaging system plays back your passcode.

•If you do not want to use a passcode, press #.

6. Press#toaccepttheentry, orpress3toeraseandre-enteryourpasscode.Afteraccepting

the new passcode, the system prompts you to record your directory name.

7. After the tone, record your first and last names for the directory. When prompted, select

one of the following options:

• Press #to accept the name.

• Press 1to replay the recorded name.

• Press 2to add to your name.

• Press 3to erase and rerecord your name.

After recording your name, the system plays a message that introduces you to voice mail

features. To skip the introduction, press #.

Recording Your Directory Name

Your directoryname is used to identify you in the voicemaildirectoryand to verifyyourmailbox

numberwhenmessagesareaddressedtoyou.Youcanchangeyourdirectorynameatanytime.

To record your directory name:

1. Access your mailbox as described on page 5.

2. Press 4to select the Personal Options Menu.

3. Press 2. Your recorded name is played.

4. Do one of the following:

• Press #to accept your recorded name.

• Press 1to replay your recorded name.

• Press 2to add to your name.

Mailbox Setup

5. Press 3to erase and rerecord your name. When you hear a tone, record your first and last

name. Then press #to accept your recorded name.

Recording Personal Greetings

You may want to include the following information when recording your personal greeting:

• Whether you are in the office and where you can be reached.

• When you will be returning calls.

• How to exit voice mail (for callers who do not want to leave a message). For example,

“Press 0 to return to the operator.”

The following are sample greetings to help you plan your message:

• Hello, this is __________. I am either on another line or away from my desk and cannot

take your call at this time. If you need to speak to someone immediately, please dial zero

now. Otherwise, leave a detailed message, and I will return your call as soon as possible.

Thank you.

• Hello, this is __________. I will be away from the office from day/date until day/date. If you

need to speak to someone immediately, please dial zero now. Otherwise, leave a detailed

message, and I will return your call when I return. Thank you.

If you do not record a personal greeting, the default system greeting is used. Following is a

sample default system greeting.

__________isnotavailable.Afterthetonepleaserecordyourmessage.Whenfinishedleaving

your message, hang up, or press # for more options.

To record or change your personal greeting:

1. Access your mailbox as described on page 5.

2. Press 4to select the Personal Options menu.

3. Press 1to record or change your personal greeting.

4. Do one of the following:

• Press 1to record or enable your primary greeting.

• Press 2to record or enable your alternate greeting.

• Press 3to enable the system default mailbox greeting.

5. Do one of the following:

• If you selected the system greeting option, hang up.

• Ifyoualreadyhaveaprimaryor alternategreeting,itisplayedwhenyouselectprimary

or alternate.

6. Do one of the following:

• Press #to accept the greeting.

• Press 1to replay the greeting.

Unified Voice Messaging and Embedded Voice Mail User Guide

• Press 2to add to the greeting.

• Press 3to erase and rerecord the greeting.

• Press *to exit without changing your greeting.

Mailbox Access

Afteryou set upyour mailbox(see page 2), you canaccessyourvoicemailboxfromany phone

by dialing the voice mail extension number.

To access your voice mailbox:

1. Dial the voice mail extension number. You hear the Main menu.

2. During or after the greeting, press *to identify yourself as a subscriber.

3. Enter your mailbox number.

4. Enter your mailbox passcode (if programmed), and then press #. If you do not have a

passcode, press #to bypass the passcode prompt. See page 11 for information about

programming your mailbox passcode.

Mailbox System Messages

When accessing your mailbox, you may hear one of the following system messages:

•Mailbox almost full or full: If your mailbox is full, no new messages can be received until

you delete waiting or saved messages.

•Quota grace limit reached:If enabled, amailboxcan “overfill” beyonditsnormal capacity.

When the quota grace limit is reached, this announcement is played.

•Message count and type: The system announces the number of new and savedmessag-

es. The system also informs you if the messages are priority messages.

•Remote Messaging:The system indicates if the Remote Messaging feature is enabled.

See “Using Remote Messaging” on page 9.

Contact your voice mail administrator for more information about these and other features.

Note: Press #to select an option or advance to the next step. Press *to cancel an

option or return to the previous menu.

Unified Voice Messaging and Embedded Voice Mail User Guide

Message Features

The following are mailbox message features.

Listening to Messages

To listen to messages:

1. Access your mailbox as described on page 5.

2. Do one of the following:

• Press 1to listen to new messages.

• Press 3to listen to saved messages.

3. While you are listening to a voice message, you can use the following options:

• Press #to skip to the end of the recording.

• Press 1to rewind three seconds and replay the message.

• Press 2to pause. Press #to continue.

• Press 3to skip ahead three seconds.

• Press 4to lower the volume.

• Press 5 to play the message envelope.

• Press 6to raise the volume.

• Press 7to save the new message in your mailbox.

• Press 9to delete the message.1

After listening to a message, you have the following options:

• Press 1to replay the message from the beginning.

• Press 2to reply to the message. Then do one of the following:

• Press 1 to leave a voice message for the subscriber (you cannot leave messages for

outside callers).

• Press 2to place a return call. If the number is available, your call is transferred to the

caller’s extension or telephone number.

• Press 3to forward a copy of the message to another subscriber. If you want to include an

introduction, press 1. Otherwise, press # to forward the message without additional

comments.

• Press 4to listen to the previous message.

• Press5toplaytheintroductorymessageenvelope.See“ChangingtheMessageEnvelope”

on page 13 for more information.

• Press 6 to listen to the next message.

• Press 7to save the new message in your mailbox.

1. If the “Swap 7 and 9” feature is enabled, you must press 7 instead of 9 to delete messages. For more information, see

page 11.

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