Lucent Technologies MERLIN LEGEND Release 3.1 Single-Line... Manuel utilisateur

Feature Codes

Account Code Entry 82 + code + #

Authorization Code Entry 80 + code + #

Callback 55

Callback Cancel ✻55

Call Waiting

pick up a call waiting call 87

Direct Voice Mail 56

Follow Me 34 + extension

Forward

inside 33 + extension

outside 33 + dial-out code

+ number + #

Forward and Follow Me

cancel from all extensions ✻34 ✻

cancel from one extension ✻34 + extension

cancel from your phone 33 + your extension

Last Number Dial 84

Messaging

cancel message ✻53 + extension

leave message 25

Messaging continued

leave message 53 + extension

without calling

turn Message light off 54

Paging loudspeaker 9 + line number

+ zone

Park

return to parked call ✻✻

Personal Speed Dial code (01–24)

Pickup

group pickup 88

inside 9 + extension

outside 9 + line number

Privacy

off ✻31

on 31

Reminders

set reminder 81 + time + 2 or 7

cancel reminder ✻81

System Speed Dial code (600–729)

Code Code

Called Party Called Party

Additional Numbers

No. No.Name Name

the U.S. and other countries.

Document #: 555-640-126

Comcode: 107713802

Issue 1, March 1996

MERLIN LEGEND®

Communications System

Releases 3.1 and 4.0

Single-Line Telephones

User’s Guide

Contents

Your 8110M Telephone ....................................................................... 1

Describes the 8110M phone buttons

Your 2500 YMGL Telephone ................................................................. 2

Describes the 2500 YMGL phone buttons

Understanding Your Telephone ............................................................. 3

Rings, Tones

Feature Finder .............................................................................. 4–5

Use to choose the right feature for the activity you want to perform

Using Features ................................................................................. 6

Activating Features, Feature Codes

Often-Used Features ...................................................................... 7–12

Account Codes, Authorization Codes.................................................... 7

Callback, Call Waiting, Conference ..................................................... 8

Direct Voice Mail, Forward & Follow Me, Hold ........................................ 9

Last Number Dial, Messaging, Paging ................................................. 10

Park & Pickup, Personal Speed Dial, Pickup ......................................... 11

Privacy, Reminders, System Speed Dial, Transfer ................................... 12

Pull-Out Card

Use this card to keep track of speed dial codes and group and line numbers.

Often-Used System Speed Dial Codes

SLT covers.PM6 4/14/97, 11:26 AM1

Security Alert

Your Responsibility for Your System’s Security

Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example,

persons other than your company’s employees, agents, subcontractors, or persons working on your

company’s behalf) can result in substantial additional charges for your telecommunications services. You

are responsible for the security of your system. There may be a risk of toll fraud associated with your

telecommunications system. Your system administrator should read all installation, instruction, and

system administration documents provided with this product to fully understand the features that can

introduce the risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies

does not warrant that this product is immune from or will prevent unauthorized use of common-carrier

telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not

be responsible for any charges that result from such unauthorized use.

Personal Speed Dial Codes

Code

Called Party Called Party

Paging Numbers

No. No.Paging Group (s)

Page All

Loudspeaker Paging

Line Number

Zone 1

Zone 2

Zone 3

Zone 4

Group Numbers

No. No.Group (s) Group (s)

SLT covers.PM6 4/14/97, 11:26 AM2

Ringer Vol Select Ring Type

Speakerphone Vol

Redial

ABC

DEF

GHI

JKL

MNO

PQRS

TUV

WXYZ

Oper

Message

Mute

Hold

Auto

Flash

THIS NUMBER

PROGRAM

Leave Handset in cradle,

Spkr OFF

PAUSE

Spkr

SLOW

FAST

8110M

Your 8110M Telephone

Redial

Dials last number entered

from dialpad.

CAUTION:

To clean your phone, unplug it from the wall jack and use a

slightly

dampened

cloth. To prevent permanent damage, do not immerse the phone in water or any

liquid and do not use liquid or aerosol cleaners directly on the telephone.

Dial Pad

The numbered buttons, along with ✽and

#, that are used to dial telephone numbers

and feature codes.

Flash

Press and release to

activate a feature.

Mute

Press to turn speakerphone microphone on or off so

that you can or cannot be heard by the caller.

Program

Use to program the Speed

Dial buttons.

Data Jack

Pause

When programming a Speed Dial

button, inserts a 1.5 second pause in

the number.

Speed Dial

Press these buttons to automatically

dial frequently used numbers. Pro-

gram the numbers using the Program

button.

Message Light

Red light flashes to indicate you

have a message.

Select Ring Type

Set switches to choose slow or fast

ringing and low or high ringing.

Ringer Volume Switch

Three-position switch for adjusting

ringer volume. You cannot turn

ringer off.

Hold Light

Red light goes on when you

have pressed the Hold button.

Hold

Press to put a call on hold.

Auto Answer

Press before calls come in to

answer all calls on speakerphone

automatically.

Speakerphone Volume

Switchhook

Press to disconnect a call.

Speakerphone

Press to turn speakerphone on/off for hands-free conversation during

call or when call rings; or press to hang up speakerphone call.

SLT foldout.pm6 4/14/97, 11:29 AM1

Your 2500 YMGL Telephone

Switchhook

Press to disconnect a call. See p. 3 for details.

Ringer Volume Switch (on bottom of phone)

Three-position switch for turning ringer OFF, LO,

or HI.

Message Light

Red light flashes to indicate you have a message.

Dial Pad

The numbered buttons, along with ✽and #, that are

used to dial telephone numbers and feature codes.

Hold Light

Red light goes on when you have pressed the

Hold button. Flash

Press and release to activate a feature. See pp. 3

and 9 for details.

Redial

Dials last number entered from dialpad.

Mute

Press to turn handset on/off so that you can/cannot

be heard by caller.

Hold

Press to put a call on hold. See pp. 3 and 9

for details.

Tone-Pulse Switch (on bottom of phone)

Two-position switch for either tone or pulse

operation.

Positive Disconnect Switch (on bottom of phone)

Two-position positive disconnect switch must be in

the one (1) position.

Note for Users of the 2500 MMGL: The 2500

MMGL telephone is intended only for making and

receiving calls (for example, at a fax machine). It has

a positive disconnect switch, which should be turned

on. When positive disconnect is on, the phone can

not use Hold, Transfer, or Conference features.

CAUTION:

To clean your phone, unplug it from the wall jack and use a

slightly

dampened

cloth. To prevent permanent damage, do not immerse the phone in water or any

liquid and do not use liquid or aerosol cleaners directly on the telephone.

SLT foldout.pm6 4/14/97, 11:29 AM2

Features vary according to the way your company's telephone system is set up. Operation of fixed-feature

buttons (such as Hold) may vary. If any features or activities do not work as described in this book, ask

your system manager for help. See p. 6 for further information about activating features.

Switchhook, Flash Button, and Hold Button

Newer telephones with positive disconnect (such as the 2500 YMGL and the 8110M) operate differently

than other telephones without that capability. If you have an older single-line telephone, you can still use

the instructions in this book.

If you have a telephone with positive disconnect,

use the Flash button to activate a feature. Do not use

the switchhook, or your call will be disconnected.

If you have an older single-line telephone,

press and release the switchhook or the Flash button to

activate a feature. The Recall button works the same way as the Flash button. Whenever you see

instructions for the Flash button, you can use the Recall button instead. Do not use the Hold button

to activate a feature.

For all single-line telephones

, when you press the Hold button (p. 9) to put a call on hold, you must pick

up the call again from your own telephone. The call cannot be picked up from another telephone in the

system or on a telephone that shares your line. To put a call on hold so that it can be picked up from

another telephone in the system, use Park (p. 11).

Understanding Your Telephone

-Rings-

Ring Meaning

1 ring Inside call

2 rings Outside call

3 rings Priority ring: outside call transferred to you or

returning camped-on call

-Tones-

Tone Meaning

Dial tone (steady) You can make a call.

Busy (slow repeating tone) The phone you are calling is busy.

Fast busy (fast repeating tone) No lines are available.

Error (alternating high-low tones) You dialed a number or used a feature

incorrectly.

Confirmation (double break in You used a feature correctly.

dial tone followed by steady tone)

Flash or switchhook dial tone You can now use a feature or dial for

(multiple breaks in dial tone, transfer or conference. If you have voice

then steady) mail, a fax, or a message from the system

operator, you hear this tone when you lift the

handset.

Callback (5 short beeps) This call is receiving Callback treatment

(see p. 8).

Call Waiting (1 or 2 beeps) You have an inside (1 beep) or an outside

(2 beeps) call waiting (see p. 8).

SLT pp 03-12 4/14/97, 11:37 AM3

Calling Basics

If you want to … Then

Hold a call so that you can activate a feature. See Hold, p. 9.

Put a call on hold so it can be picked up from any See Park & Pickup, p. 11.

extension.

Know whether someone is calling you when you are See Call Waiting, p. 8.

on a call.

Include yourself and 2 others on the same call. See Conference, p. 8.

Transfer a call. See Transfer, p. 12.

Enter an account code before or during a call. See Account Codes, p. 7.

Program codes for numbers you dial often. See Personal Speed Dial, p. 11.

Quickly dial numbers your company has programmed See System Speed Dial, p. 12.

for you.

Automatically redial the last number you called. See Last Number Dial, p. 10.

Connect to a busy extension or outside line when See Callback, p. 8.

it’s free.

Make a call from another extension, using your own See Authorization Codes, p. 7.

calling privileges.

Reach avoice mailboxwithoutcalling theperson. See Direct Voice Mail, p. 9.

Covering Calls

Answer a co-worker’s ringing telephone from your See Pickup, p. 11.

telephone.

Forward your calls to another telephone. See Forward & Follow Me, p. 9.

Answer your calls from another extension.

Feature Finder

This table shows where to look for information about performing specific telephone activities. Any

features that do not have detailed instructions can be used by following the directions in Using

Features (p. 6).

SLT pp 03-12 4/14/97, 11:37 AM4

Feature Finder

Messaging and Paging

If you want to … Then

Let a co-worker know you called. See Messaging, p. 10.

Find out if you have a voice mail message, fax, or

other message.

Broadcast over the company's loudspeaker system. See Paging, p. 10.

Page groups of people over speakerphones or page all

the people in your company who have speakerphones.

Put a call on hold so you can page a co-worker. See Park & Pickup, p. 11.

Leave a message in a co-worker's voice mailbox. See Direct Voice Mail, p. 9.

Privacy

Prevent co-workers from joining your calls. See Privacy,p. 12.

Timekeeping

Remind yourself of meetings or appointments. See Reminders,p. 12.

SLT pp 03-12 4/14/97, 11:37 AM5

Using Features

To use most features, dial #followed by a feature code (a 1-, 2-, or 3-digit number and/or ✻). Feature codes can

be used with touch-tone phones only. Your system manager may be able to make additional features available or

program settings that affect the way your phone works. The following features do not use a feature code:

• Hold • Conference • Call Waiting (turning it on/off)

• Transfer • Speakerphone Paging • Auto Callback

-Activating Features-

To activate a feature when you’re not on a call:

1. Lift the handset.

2. Dial #followed by a feature code from the Feature Codes list.

3. Dial any additional information required for the feature (for example, an extension number). You

may hear a confirmation tone.

4. Hang up.

To use a feature while you’re on a call:

1. Press and release the Flash button.

For older single-line telephones

, press and release the switchhook or Flash button.

2. Dial #followed by a feature code from the Feature Codes list.

3. Dial any additional information required for the feature (for example, an extension number).

You may hear a confirmation tone.

4. To return to the call, press and release the Flash button.

For older single-line telephones

, press and release the switchhook or Flash button.

*If Transfer has been disabled by the system manager, you cannot use some features while you’re

on a call.

Feature Codes

Account Code Entry 82 + code + #

Authorization Code Entry 80 + code + #

Callback 55

Callback Cancel ✻55

Call Waiting

pick up a call waiting call 87

Direct Voice Mail 56

Follow Me 34 + extension

Forward

inside 33 + extension

outside 33 + dial-out code

+ number + #

Forward and Follow Me

cancel from all extensions ✻34 ✻

cancel from one extension ✻34 + extension

cancel from your phone 33 + your extension

Last Number Dial 84

Messaging

cancel message ✻53 + extension

leave message 25

Messaging continued

leave message 53 + extension

without calling

turn Message light off 54

Paging loudspeaker 9 + line number

+ zone

Park

return to parked call ✻✻

Personal Speed Dial code (01–24)

Pickup

group pickup 88

inside 9 + extension

outside 9 + line number

Privacy

off ✻31

on 31

Reminders

set reminder 81 + time + 2 or 7

cancel reminder ✻81

System Speed Dial code (600–729)

SLT pp 03-12 4/14/97, 11:37 AM6

Often-Used Features

-Account Codes-

In some companies, you enter an account code before or during a call, to indicate client billing

information. You may be

required

to enter an account code for all outside calls, or account code entry

may be optional for incoming and outgoing calls. Check with your system manager for account operation

and account codes.

To enter an account code before calling:

1. Lift the handset.

2. When you hear the dial tone, dial #82.

3. Dial the account code followed by #.

4. Dial the dial-out code and phone number.

If you enter an account code for an incoming call before it arrives, you cannot change that code

during the call. To use account codes on a conference call, you must enter a separate code for each

party, before calling the person.

To enter or change an account code while on a non-conference call:

1. Put the call on hold by pressing and releasing the Flash button.

For older single-line telephones

, press and release the switchhook or Flash button.

2. Dial #82.

3. Dial the account code followed by #.

4. Return to the call on hold by pressing and releasing the Flash button again.

For older single-line telephones

, press and release the switchhook or Flash button.

*If Transfer has been disabled by the system manager, you cannot enter or change an account code

while you’re on a call.

-Authorization Codes-

If your system manager has given you an authorization code, you can pick up someone else’s telephone,

enter your authorization code, and make an outside call with your own calling privileges. You must

activate the feature and enter your code for each call you make, even when you are adding people to a

conference. It is not necessary to use your authorization code for inside calls. Using an authorization

code does not affect the button assignments on your own phone or the phone you are visiting.

Security Alert

Compromise of authorization codes could lead to toll fraud or unauthorized charges.

Memorize your authorization code, and do not share it with anyone.

If the telephone has a programmed

Authorization Code

button

, press it. The system selects a line

and automatically activates the Speaker button (an available line button is selected for you); then

continue with Step 3 below.

To enter an authorization code at any type of phone (except a QCC):

1. Lift the handset.

2. When you hear the dial tone, dial #80.

3. Dial your authorization code, followed by #.

4. Dial the dial-out code (usually a 9) for an outside call and then dial the phone number.

5. To make another call, repeat Steps 1–4.

SLT pp 03-12 4/14/97, 11:37 AM7

-Callback-

Ask your system manager whether Callback is available at your phone. Callback tells you when a

busy line (not a busy phone) or extension is free; after you dial and hear the busy signal, you don’t

have to dial again. You can use Callback for only one call at a time.

To use Callback when you hear the busy (extension) or fast busy (outside line) signal:

1. Dial #55.

2. After 5 short beeps, hang up.

3. After hearing the priority ring (3 rings), lift the handset. After 3 short beeps, you hear dial tone

and the system dials the call.

To cancel a Callback request:

1. Lift the handset and dial #✻55.

2. Hang up.

Often-Used Features

-Call Waiting-

When a call is waiting, you hear a single beep for inside calls and 2 beeps for outside calls. Outside

Call Waiting does not work on all lines; ask your system manager if it is available at your phone.

In addition, your system manager must turn Call Waiting on or off at your phone.

To complete a call and answer a waiting call:

1. When you hear the call-waiting beeps, hang up.

2. Lift the handset.

To put a call on hold and pick up a waiting call:

1. To put the current call on hold, press and release the Flash button.

For older single-line telephones

, press and release the switchhook or Flash button.

2. Dial #87 to connect to the waiting call.

3. Return to the held call by pressing and releasing the Flash button.

For older single-line telephones

, press and release the switchhook or Flash button.

*If Transfer has been disabled by the system manager, you cannot put a call on hold and pick up a

waiting call.

-Conference-

Use Conference to add a third person (inside the system or at an outside number) to a call for a

3-way conference you originate.

To set up a conference call:

1. While on a call, press and release the Flash button.

For older single-line telephones

, press and release the switchhook or Flash button.

2. Dial the outside number or extension.

3. Announce the conference.

4. Press and release the Flash button.

• To end the conference, hang up.

• To drop the last party added, press and release the Flash button.

For older single-line telephones

, press and release the switchhook or Flash button.

*If Transfer has been disabled by the system manager, you cannot set up a conference call.

SLT pp 03-12 4/14/97, 11:37 AM8

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