Lucent Technologies Merlin Legend MLX-5 Manuel utilisateur

MERLIN LEGEND®

Communications System

MLX-5®and MLX-10®Nondisplay Telephones

User’s Guide

Contents

Your MLX-10 Nondisplay Telephone ............................................... Inside Front

Describes the phone buttons

Understanding Your Telephone ................................................................ 1–2

Line Buttons, Line Button Lights .............................................................. 1

Tones, Rings ...................................................................................... 2

Feature Finder .................................................................................... 3–4

Use to choose the right feature for the activity you want to perform.

Headsets .............................................................................................. 5

Headpieces, Headset Features

Call Handling......................................................................................... 6

Making & Answering Calls, Transfer, Hold, Conference

Messaging ......................................................................................... 7–8

Leaving Messages, Receiving Messages .................................................... 7

Posting Messages, Signaling & Notify ....................................................... 8

Using Features ....................................................................................... 9

Activating Features, Feature Codes

Often-Used Features .......................................................................... 10–16

Account Codes, Authorization Codes ....................................................... 10

Auto Dial, Callback & Line Request ......................................................... 11

Call Waiting, Camp On, Coverage ........................................................... 12

Direct Voice Mail, Do Not Disturb, Forward & Follow Me ............................... 13

Last Number Dial, Night Service, Paging .................................................. .14

Park & Paging, Personal Speed Dial, Pickup, Privacy .................................. 15

Reminders, Saved Number Dial, System Speed Dial, Voice Announce ................ 16

Programming Buttons & Settings .......................................................... 17–18

Programming Buttons, Programming Settings ............................................ 17

Programming Codes ............................................................................ 18

Document #: 555–660–124

Comcode: 108196247

Issue 1, February 1998

Message

LineButtons

123

ABC DEF

456

JKLGHI MNO

789

TUV

OPER

PQRS WXYZ

Volume

Feature Transfer

HFAI Conf

Mute Drop

Speaker Hold

Your MLX Nondisplay Telephone

Transfer

Press to send a call

to another phone

(see p. 6).

Conf

Press to add a person

to a conference call

(see p. 6).

Drop

Press Drop and the line

button to disconnect a

person from a conference

call (see p. 6).

Feature

Press to activate

features.

HFAI

(Hands Free Answer

on Intercom) Press

before calls come

in to answer

voice-announced

calls without lifting

the handset.

Mute

Press to turn

speakerphone

microphone on or off so

that you can or cannot

be heard by the caller.

User Card Tray

Pull out for quick

reference.

Speaker

Press to turn the speak-

erphone on/off for

hands-free conversation

during a call or when

a call rings; or press to

hang up a speakerphone

call.

Line Buttons

Outside, Pool, SA,

and ICOM buttons

(see p. 1); blank line

buttons can be

programmed with

features (see p. 17).

■MLX-10 has 10

line buttons

■MLX-5 has 5

line buttons

Message Light

The red LED is lit to

indicate a waiting

message (see pp. 7–8).

Hold

Press to put a call on

hold (see p. 6).

Volume

Press or to

changeringerloud-

nesswhilethe phone

isringing, handset

volumewhile you’re

usingthe handset,

orspeaker volume

whileyou’reusing the

speakerphone.

CAUTION:

To clean your phone, unplug it from the wall jack and

use a

slightly

dampened cloth. To prevent permanent

damage, do not immerse the phone in water or any

liquid and do not use liquid or aerosol cleaners directly

on the telephone.

-Line Buttons-

All Telephones

NNN-XXXX

Make/receive outside calls

only.

Telephones with ICOM Buttons

ICOM Ring Make/receive inside ringing

calls and receive inside

voice-announced calls.

ICOM Voice Make inside voice-an-

nounced

calls and receive inside

ringing and voice-announced

calls.

ICOM Make (not receive) inside

Originate Only

calls only.

Understanding Your Telephone

Telephones with System Access (SA) Buttons

SA buttons give you access to inside or outside

lines for making and/or receiving calls. To make

an outside call on an SA button, first dial the

dial-out code (usually 9) that your system

manager supplies. No dial-out code is necessary

when you call another extension.

SA Ring Make/receive inside/outside

ringing calls and receive in-

side voice-announced calls.

SA Voice Make/receive outside calls,

receive inside ringing and

voice-announced calls, make

inside voice-announced calls.

SA Originate Make (not receive) inside and

Only outside calls.

Shared SA Make/answer calls for

co-workers or join conversa-

tions. One person has an SA

button that is shared with one

or more others who have SSA

buttons corresponding to it.

See Rings (p. 2) for infor-

mation about how calls ring

at these buttons.

Pool Make/receive outside calls

only. Use the dial-out code

supplied by your system

manager.

(SSA)

-Line Button Lights-

Light Meaning

Steady red The line you are using or will use when you lift the

handset or press the Speaker button.

Steady green The line is in use, or the feature programmed onto the line

button is on.

Flashing green An incoming call is ringing on this line button or a call you

transferred is returning to this line button (see p. 6).

Fast-flashing green You have put a call on hold on this line button.

Slow-flashing green Someone else has put a call on hold on this line button.

-Tones-

Tone Meaning

Dial tone (steady) You can make a call.

Busy (slow repeating tone) The phone you are calling is busy.

Fast busy (fast repeating tone) No lines are available.

Error (alternating high-low tones) You dialed a number or used a feature incorrectly.

Confirmation (double break in You used a feature correctly.

dial tone followed by steady tone)

Callback (5 short beeps) This call is receiving Callback treatment (see p. 11).

Call Waiting (1 or 2 beeps) You have an inside (1 beep) or an outside

(2 beeps) call waiting (see p. 12).

Understanding Your Telephone

Rings-

The table below helps you identify the different types of ringing. You can also personalize ringing at

your telephone or adjust ring timing for the line buttons where calls arrive. Programming Buttons

& Settings, p. 16, tells you how to change the settings. Listed below are your options:

•Personalized Ring. Allows you to give calls ringing at your phone one of 8 distinctive rings.

•Abbreviated Ring. When you are on a call and another call arrives at your phone, you can

use this feature to give the second call a short ring.

•Immediate Ring. Calls ring immediately on line buttons set this way.

•Delay Ring. This setting causes calls to ring at your phone after a delay. If your calls are

being covered, this allows time for another person to answer a call before you do.

•No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on lines

set for No Ring do not receive coverage (p. 12).

•Send Ring. Usually, when a call comes in on an SA button, it rings there immediately and

rings at the corresponding SSA buttons after a delay, giving the person with the SA button

time to answer before the call is picked up by someone with a corresponding SSA button.

When busy on another call, the person with the SA button can use the Send Ring setting to

make calls arriving at other SA buttons ring

immediately

on corresponding SSA buttons

instead of after a delay.

Ring Meaning

1 long ring Inside call

1 long ring and 1 short ring Outside call

1 long ring and 2 short rings Priority ring; outside call transferred to you or

returning camped-on call (see p. 12)

1 long ring and 3 short rings Returning Callback call (see p. 11)

This table shows where to look for information about performing specific telephone activities. Any features

that do not have detailed instructions can be used by following the directions in Using Features (p. 9) or

programmed by following the instructions in Programming Buttons & Settings (p. 17).

Feature Finder

Calling

If you want to ... Then

Dial numbers with the touch of a button. See Auto Dial, p. 11.

Program codes for numbers you dial often. See Personal Speed Dial, p. 15.

Quickly dial numbers your company has programmed. See System Speed Dial, p. 16.

Make a voice-announced call to 1 or more co-workers. See Line Buttons, p. 1, and Paging, p. 14.

Broadcast over the company’s loudspeaker system. See Paging, p. 14.

Make a call after office hours. See Night Service, p. 14.

Make and answer calls with no hands. See HFAI button, inside front cover, to answer

inside calls hands-free. For information about

headsets, see p. 5.

Automatically redial a number you dialed before. See Last Number Dial, p. 14, and Saved

Number Dial, p. 16.

Connect to an extension or outside line when it’s free. See Callback & Line Request, p. 11.

Enter an account code before or during a call. See Account Codes, p. 10.

Make a call from another extension, using your own See Authorization Codes, p. 10.

calling privileges.

Set up a conference with as many as 4 others. See Conference, p. 6.

Transfer a call. See Transfer, p. 6, and Park & Paging, p. 15.

Know if someone is calling you when all your other See Call Waiting, p. 12.

lines are in use.

Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 13.

Put a call on hold. See Hold, p. 6.

Customizing Your Phone

Program a feature on an unused line button. See Programming Buttons & Settings, p. 17.

Adjust volume of the speaker, handset, or ringer. Use the Volume button, inside front cover.

Give your phone its own distinctive ring. See Rings, p. 2.

Delay or remove the ring from an outside, SA, or See Rings, p. 2, and Coverage, p. 12.

ICOM line button.

Covering Calls

If you want to ... Then

Have a co-worker answer your calls. See Coverage, p. 12, and Line Buttons, p. 1.

Answer all of a co-worker’s calls from your telephone.

Stop your calls from being covered by others.

Stop your outside calls from going to your company’s See Coverage, p. 12.

voice mail system (or send your calls to voice mail).

Forward your calls to another telephone. See Forward & Follow Me, p. 13.

Answer your calls from another extension.

Answer a call ringing at a co-worker’s extension. See Pickup, p. 15.

Answer a call on a line that’s not on your phone.

Hold a call when you’re trying to transfer it or when If your phone system doesn't have voice mail, try

your co-worker doesn’t answer. Camp-On, p. 12.

Hold a call when you’re trying to transfer or when your See Park & Paging, p. 15.

co-worker doesn’t answer; page your co-worker while

the call waits.

Messaging

Let a co-worker know you called. See Messaging, pp. 7–8.

Find out if you have a voice mail message, fax, or

other message.

Signal a co-worker to contact you.

Choose a message to leave for co-workers

who have display phones.

Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 13.

Privacy

Prevent interruptions by blocking calls to your phone. See Do Not Disturb, p. 13.

Prevent co-workers from joining your calls. See Privacy, p. 15.

Prevent others on a call from hearing you speak to Use the Mute button (inside front cover). If you

someone in your office. have a headset, use the Headset/Handset Mute

feature, p. 5.

Receive or not receive voice-announced calls. See Voice Announce, p. 16.

Timekeeping

Remind yourself of meetings or appointments. See Reminders, p. 16.

Feature Finder

123

DEF

456

MNO

789

WXYZ

ABC

JKL

TUV

Oper

GHI

PQRS

Modular

Base Unit

Headpiece

Handset Jack

MLX-10

Headpieces-

Mirage®.Receiver fits over either ear. Not for noisy environments.

StarSet®.Eartip fits in ear canal.

Supra®Monaural. Adjustable headband and soft ear cushion.

Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone that

reduces background noise transmission by up to 75%.

Supra Binaural. Sound in both ears.

Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on

flexible boom; features windscreen and reduces background noise transmission by up to 75%.

Headsets

Headsets for MLX telephones allow one-touch

operation, hands-free. Touch a button to answer a

call then touch it again to disconnect. Use the

features below to control headset operation.

Headsets consist of a headpiece and modular base

unit. The base unit plugs into the handset jack.

A calling group agent using a headset must press

the Headset Hang Up button to complete a call in

order to update the supervisor’s Agent button.

Headset Features-

To program:

See Programming Buttons & Settings, p. 17.

There are 4 features used with headsets: Headset Hang Up, Headset Status, Headset Auto Answer, and

Headset/Handset Mute. All must be programmed on buttons. The Headset Hang Up button

(required) is programmed by your system manager and activates headset operation at your phone.

To use Headset Hang Up:

Press the programmed button to disconnect a call, even if the caller hangs up. Unless you have

programmed a Headset Status button, headset operation is always on.

To use Headset Status:

Press the programmed button to switch between headset and handset operation; when headset

operation is on, the green light is on.

To use Headset Auto Answer:

Connects you automatically to ringing calls during headset operation. When you press the button to

activate the feature, the green light goes on; to turn off Headset Auto Answer operation, press the

button again.

To use Headset/Handset Mute:

Lets you turn off the microphone in the headset or handset, so that a caller cannot hear your

conversation. The red light goes on when the headset (during headset operation) or the handset

(during handset operation) microphone is off.

-Hold-

When you have a call or conference on hold,

your phone beeps once each minute.

1. Press the Hold button to put a call on hold.

(Do

not

press the Drop button to end a

conference while the call is on hold.)

2. To return to the call or conference, press the

flashing ICOM, SA, or line button that is

holding the call.

-Making & Answering Calls-

First, review the first three pages of this book

to find out about the buttons, lights, tones,

and rings on your telephone. In this guide,

instructions for using features may not include

all the possible ways you can make a call.

To make a call

, lift handset, use a headset, or

press the Speaker button. The line button

with the steady red light is automatically

selected for you. To make a call on a specific

line (for example, an SA or ICOM Voice line

for a voice-announced call), select an unlit line

button and press it before lifting the handset or

pressing the Speaker button. When using a

headset (see p. 5), select a line button first.

To answer a ringing or voice-announced call

lift handset or press the Speaker button.

Call Handling

-Conference-

A conference call can have up to 3 inside

participants, including yourself, and up to 2

outside participants.

1. Dial the first outside number or extension.

Announce the call.

2. Press the Conf button to put the call on

hold.

3. Select an ICOM, SA, or numbered line button.

4. Dial the next number or extension.

5. Announce the call and press the Conf button.

6. Repeat Steps 2–5 for each participant.

• Press the Drop button and line button to

drop any participant added.

• Press the Hold button to temporarily

leave the conference. Then press any

participant’s line to rejoin the conference.

7. To end the conference, hang up.

SECURITY ALERT:

If the system selects an SA Voice button when

you add a conference participant, you hear a

beep instead of ringing after you dial the

extension. If the call is not answered and you

press the Conf button to complete the call,

your conversation with other conference

participants is broadcast on the extension’s

speakerphone. To prevent this, be sure to drop

an unanswered extension that you’ve called on

an SA Voice button.

-Transfer-

To transfer:

1. Press the Transfer button. The system

selects an ICOM or SA button and puts the

call on hold.

2. Dial the extension or outside number.

3. Announce the call if desired.

4. Press the Transfer button and hang up.

To cancel the transfer or return to the call on

hold, press the flashing ICOM, SA, or line

button.

To one-touch manual transfer:

1. Press the programmed Auto Dial button

(p. 11) for the number where you want to

transfer the call.

2. Announce the call.

3. Press the Transfer button and hang up.

To cancel the transfer or return to the call on

hold, press the flashing button.

To one-touch auto transfer:

Press the programmed Auto Dial button.

Messaging

Your phone system has several features that allow you to leave messages for others in your office. If you

use Leave Message or Posted Messages, a message appears on the telephone display of the person you

are calling. If you wish to leave a message for a person who does not have a display telephone, leave a

voice mail message, if possible, or ask the system operator to take a message for the person. Here are

some guidelines for different messaging features:

•Leave Message. This feature simply lets a co-worker know you have called. The message shows

your name and the date and time of your call. If you leave one message and then another, the second

message replaces the first.

•Posted Messages. If you post a message at your telephone, inside callers with display phones see

the posted message you have selected. As many as 20 messages may be available for posting.

When a message is waiting for you, your red Message light is lit. The descriptions below explain how to

read, cancel, and delete messages you have sent or received.

If your company has voice mail, ask your system manager for details about using the voice mail system.

For information about having your phone covered by the voice mail system, see Coverage, p. 12.

If you frequently communicate with a small number of people, for example, as a receptionist for a few

co-workers, there are two features you can use, both of which require programming a button. These are

Signaling and Notify, described on the next page.

␣ Leaving Messages␣

To program:

See Programming Buttons & Settings, p. 17.

To leave a message at a busy or unanswered

extension you are calling:

• Press the Leave Message button you

have programmed,

Press the Feature button and dial 25.

• To leave a voice mail message (if your

company has such a system), press the

Feature button and dial 56 (see Direct

Voice Mail, p. 13, for details).

If you cannot leave a message (for example,

because the phone has no display), you hear a

beep. Leave a message with the operator.

To leave a message without calling:

1. Press the Feature button and dial 53.

2. Dial the extension.

To cancel a message:

1. Press the Feature button and dial ✻53.

2. Dial the extension.

␣ Receiving Messages␣

When your Message light is on, you have a

message from the system operator, or, if

programmed for your phone, from a fax

machine or voice messaging system. Call the

operator or ask your system manager how to

retrieve a voice mail message.

To turn your Message light off:

Press the Feature button and dial 54.

␣ Posting Messages␣

To program:

See Programming Buttons & Settings, p. 17.

To post messages, you must program a Posted Messages button. A posted message appears

on the display of any inside caller who tries to reach you as long as that person has a display

phone. There may be as many as 20 messages available to you for posting. Message 1 is always

DO NOT DISTURB

*; 9 other messages, listed below, come with the system, but these can be

changed by your system manager. The remaining 10 messages are created by your system

manager, whom you should ask for details.

Code Message Code Message

01 DO NOT DISTURB 06 IN CONFERENCE

02 OUT TO LUNCH 07 WITH A CLIENT

03 AT HOME 08 WITH A CUSTOMER

04 OUT SICK 09 AWAY FROM DESK

05 IN A MEETING 10 OUT ALL DAY

To post a message:

Press the programmed Posted Messages button and dial the 2-digit code for the message

(01–20).

To cancel a posted message:

Press the programmed Posted Messages and dial 00.

*If you use the Do Not Disturb feature (p. 13) and have a programmed Posted Messages button, the appropriate

message is posted. When you turn off the Do Not Disturb feature, the posted message is canceled, too. However,

posting or canceling the message does not activate or deactivate the feature.

Messaging

-Signaling & Notify-

To program:

See Programming Buttons & Settings, p. 17.

Signaling. Program a button that will cause a co-worker’s phone to beep. The other person can then

call you in response to the beep. You must program a different line button for each extension you wish

to contact. To beep the recipient’s phone, just press the button, and the other phone beeps for as long

as you hold down the button. A programmed Signaling button also acts as an Auto Dial button (see

p. 11). To dial the extension, lift the handset or press the Speaker button; then press the Signaling

button.

Notify. This feature simply lights a line button on the recipient’s phone, providing a silent message

light that alerts the other party to call you. To use this feature, you must program a Notify Send

button (labeled, for example, Notify Mary) on your phone and the recipient must program a Notify

Receive button (labeled, for example, Call Jim) on his or her phone. Communication is one-way

only, and buttons must be programmed for each extension you notify.

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