Logitech MX Air Mode d’emploi

Frequently Asked Questions

+Set MX Master mouse sensitivity and pointer speed with Logitech Options

You can use Logitech Options to set the sensitivity and pointer speed of your MX Master mouse.

Set mouse sensitivity

Set pointer speed

NOTE: If you don’t have Logitech Options, you can get the latest version of the software from

the MX Master Download page.

To set mouse sensitivity:

1. Open the Logitech Options software:

Start > All Programs > Logitech > Logitech Options

2. If you have more than one product displayed in the Logitech Options window, select Wireless

Mouse MX Master.

3. Select one of the buttons by clicking on the blue circle next to the button. The options list for

the button appears.

4. Scroll down to Mouse sensitivity and select it.

5. Under Set mouse sensitivity, adjust the slider under Master.

To switch between Master and Custom settings, simply press the button that you assigned to Mouse

sensitivity. If you don’t want to switch between Master and Custom settings, after you’ve adjusted the

sensitivity, select either a different action for the button, or select None in the options list.

To set the pointer speed:

1. Open the Logitech Options Software:

Start > All Programs > Logitech > Logitech Options

2. If you have more than one product displayed in the Logitech Options window, select Wireless

Mouse MX Master.

3. Click the ‘Point and scroll’ tab in the left hand corner of the software window.

4. Under Pointer speed, adjust the slider to your preferred DPI value. The minimum value is 400

DPI. The speed can be increased in increments of 200, up to a maximum of 1600 DPI.

+Cleaning Logitech keyboards and mice

Before you clean your device:

Unplug it from your computer and make sure it’s turned off.

Remove the batteries.

Keep liquids away from your device, and don’t use solvents or abrasives.

To clean your Touchpad, and other touch-sensitive and gesture-capable devices:

Use lens cleaner to lightly moisten a soft, lint-free cloth and gently wipe down your

device.

To clean your keyboard:

Use compressed air to remove any loose debris and dust between the keys. To clean the

keys, use water to lightly moisten a soft, lint-free cloth and gently wipe down the keys.

To clean your mouse:

Use water to lightly moisten a soft, lint-free cloth and gently wipe down the mouse.

NOTE: In most cases, you can use isopropyl alcohol (rubbing alcohol) and anti-bacterial wipes.

Before using rubbing alcohol or wipes, we suggest you test it first in an inconspicuous area to

make sure it doesn’t cause discoloration or remove the lettering from the keys.

+Backup device settings to the cloud in Logitech Options

INTRODUCTION

HOW IT WORKS

WHAT SETTINGS GET BACKED UP

CURRENT LIMITATIONS

INTRODUCTION

This feature on Logi Options allows you to backup the settings of your Options supported device

automatically to the cloud after creating an account. If you are planning to use your device on a

new computer or wish to go back to your old settings on the same computer, log into your

Options account on that computer and fetch the settings you want from a backup to setup your

device and get going.

HOW IT WORKS

When you are logged into Logitech Options with a verified account, your device settings are

automatically backed up to our cloud by default. You can manage the settings and the backups

from the Backups tab under More settings of your device (as shown in the screenshots below):

Manage settings and backups by clicking on More>Backups.

AUTOMATIC BACKUP OF SETTINGS - If the ‘Automatically create backups of

settings for all devices’ checkbox is enabled, any settings you have or modify for all of

your devices on that computer are backed up to the cloud automatically. The checkbox is

enabled by default. You can disable it if you don’t want the settings for your devices to

be backed up automatically.

‘CREATE A BACKUP NOW’ button - This button allows you to backup your current

device settings yourself, if you need to fetch them later.

‘RESTORE SETTINGS FROM BACKUP’ button - This button lets you view and

restore all the available backups you have for that device that are compatible with that

computer, as shown above.

The settings for a device are backed up for every computer that you have your device connected

to and have Logitech Options that you are logged into. Every time you make some modifications

to your device settings, they get backed up with that computer name. The backups can be

differentiated based on the following:

1. Name of the computer. (Eg. John’s Work Laptop)

2. Make and/or model of the computer. (Eg. Dell Inc., Macbook Pro (13-inch) etc.)

3. The time when the backup was made.

The desired settings can then be selected and restored accordingly.

WHAT SETTINGS GET BACKED UP

Configuration of all the buttons of your mouse

Configuration of all the keys of your keyboard

Point & Scroll settings of your mouse

Any application-specific settings of your device

WHAT SETTINGS ARE NOT BACKED UP

Flow settings

Options app settings

CURRENT LIMITATIONS

1. The device settings aren’t compatible between Windows and Mac operating systems. So,

the settings from Windows operating system cannot be applied to a computer with the

Mac operating system and vice versa.

2. There are some features that are available only on certain versions of Windows operating

system. For example, triggering Cortana through a mouse button press is a feature

available only on Windows 10 and not on Windows 7 and 8 as Cortana is not available

on those operating systems. In such cases, those features cannot be applied on the

unsupported operating systems.

+Keyboard/Mice - Buttons or keys do not work correctly

Likely Cause(s):

Potential hardware issue

Operating system /software settings

USB port issue

Symptom(s):

Single-click results in double-click (mice and pointers)

Repeating or strange characters when typing on the keyboard

Button/key/control gets stuck or responds intermittently

Possible solutions:

1. Clean the button/key with compressed air.

2. Verify the product or receiver is connected directly to the computer and not to a hub, extender,

switch or something similar.

3. Unpair/repair or disconnect/reconnect hardware.

4. Upgrade firmware if available.

5. Windows only —try a different USB port. If it makes a difference, try updating the motherboard

USB chipset driver.

6. Try on a different computer. Windows only —if it works on a different computer, then the issue

might be related to a USB chipset driver.

*Pointing devices only:

If you’re not sure if the problem is a hardware or software issue, try switching the buttons in the

settings (left click becomes right click and right click becomes left click). If the problem moves to

the new button it is a software setting or application issue and hardware troubleshooting

cannot resolve it. If the problem stays with the same button it is a hardware issue.

If a single-click always double-clicks, check the settings (Windows mouse settings and/or in

Logitech SetPoint/Options/G HUB/Control Center/Gaming Software) to verify if the button is set

to Single Click is Double Click.

NOTE: If buttons or keys respond incorrectly in a particular program, verify if the problem is specific to

the software by testing in other programs.

+Wireless device does not work or is not recognized

When your device isn't working, the problem is likely a connection or power issue. This can be

due to several reasons, such as:

Low battery levels

Plugging the receiver into a USB hub or other unsupported device such as a

KVM switch

NOTE: Your receiver must be plugged directly into your computer.

Using your wireless keyboard on metal surfaces

Radio frequency (RF) interference from other sources, such as wireless speakers, cell phone, and

so on

Windows USB port power settings

If your keyboard is not working or frequently loses connection try the following steps:

1. Check the batteries or make sure your device is charged.

2. Make sure the keyboard is On.

3. Keep other electrical wireless devices away from the USB receiver to avoid interferences.

4. Move the keyboard closer to the USB receiver.

5. Unpair/repair or disconnect/reconnect hardware:

oIf you have a Unifying receiver, identified by this logo, see Unpair a mouse or

keyboard from the Unifying receiver for instructions.

oIf your receiver is non-Unifying, it cannot be unpaired. However, if you have a

replacement receiver, you can use the Connection Utility software to perform the

pairing.

6. Try a different USB port. If using a different USB port works, try updating the motherboard USB

chipset driver.

7. Windows only —check USB port power settings.

8. Upgrade the firmware for your device if available.

9. Try the device on a different computer.

+Logitech Options will not install on Mac

Likely Cause(s):

Security and Privacy settings are locked

Partial or corrupted download of Logitech Options installer

Symptom(s):

Logitech Options doesn’t start installing

Install is either paused or hung at some point during the installation

Possible solutions:

When the installation seems to be stuck or not progressing, it could mean that the security settings are

locked. To unlock the Security and Privacy settings, please follow the instructions below:

1. Open System Preferences.

2. Select Security & Privacy.

3. On the bottom left of the window, select Click the lock to make changes.

4. Enter your Username and Password.

5. The Security & Privacy settings are now unlocked and you should be able to install the software.

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