Lexus 2004 330 Guide de configuration

2004 Lexus Owner’s Manual Supplement

RX 330

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Owner Amenities

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Warranty Information

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Maintenance Information

00452-02004-RX 2/03

WELCOME TO THE LEXUS FAMILY

From everyone in the Lexus organization, thank you

for purchasing one of our vehicles. Your Lexus is the

culmination of more than 50 years of research and

development by Toyota Motor Corporation, and is

designed to deliver uncompromising luxury and

performance.

This booklet has been developed to help you obtain

the highest level of satisfaction from your Lexus.

Please take some time to review it carefully. In

addition to important information about warranty

coverages and maintenance requirements, you’ll

find details on a host of amenities available exclusively

to Lexus owners.

Thank you again for choosing Lexus, and please

accept our best wishes for years of safe and pleasurable

driving. For the latest information about our vehicles

and our company, please visit our Web site at

www.lexus.com. To access your dealership’s Web site,

log on to www.lexusdealer.com. We are committed to

providing you with an ownership experience that is

second to none, and we look forward to serving you in

the years ahead. Welcome to the Lexus family!

Yoshi Inaba

President and Chief Executive Officer

Toyota Motor Sales, U.S.A., Inc.

TABLE OF CONTENTS

OWNER AMENITIES

Complimentary Services

First Two Maintenance Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Loaner Vehicle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Travel Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Other Benefits and Assistance

Quality Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Vehicle Service History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Vehicle Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Additional Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Body Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

WARRANTY INFORMATION

Introduction

If You Need Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

The Lexus Commitment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Warranty Coverages at a Glance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Your Warranties in Detail

General Warranty Provisions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

TABLE OF CONTENTS

Federal Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

California Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Tire Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Goodyear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Michelin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Your Responsibilities

Operation and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Obtaining Warranty Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

MAINTENANCE INFORMATION

Introduction

The Importance of Scheduled Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Maintenance and Lexus Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Lexus Dealership Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Maintenance Logs

Determining Your Vehicle’s Maintenance Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Explanation of Maintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Scheduled Maintenance Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Body Inspection Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Vehicle Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Complimentary Services

COMPLIMENTARY SERVICES

To help ensure that your ownership experience is

pleasant, convenient and trouble-free, Lexus provides

you with a variety of complimentary services. These

services are described on the following pages. Other

valuable owner benefits are described in the section

entitled “Other Benefits and Assistance” beginning

on page 7.

First Two Maintenance Services

The first two scheduled maintenance services for your

Lexus are provided at no charge. The first service is at

30 days and includes a body/chassis inspection, a check

for fluid leaks and a vehicle road test. The second

service is at 5,000 miles/4 months or 7,500 miles/

6 months, depending on which maintenance interval

you use. This service includes a change of the engine

oil and oil filter, rotation of the tires and a vehicle road

test. See page 85 to determine the proper maintenance

interval for your vehicle.

To obtain your complimentary scheduled maintenance

services, call an authorized Lexus dealership to make

an appointment, or take your vehicle to the dealership.

The dealership will verify performance of the services

on page 91 of this booklet.

Loaner Vehicle

If your vehicle must be kept overnight at a Lexus

dealership for a warranty-covered condition that

requires more than eight hours to repair, Lexus will

provide you with a complimentary loaner vehicle for

up to five days.

Travel Protection

Lexus will reimburse for a rental car for up to five

days and for overnight lodging for up to three nights

(not to exceed $200 per night) if all of the following

occur:

Your vehicle becomes inoperable or unsafe to drive

when you are more than 100 miles from home.

Complimentary Services

COMPLIMENTARY SERVICES

Your vehicle’s malfunction is caused by a warranty-

covered condition.

Repairs will take longer than eight hours

to complete.

To obtain reimbursement for rental car and lodging

expenses, contact a Lexus dealership service consultant.

Roadside Assistance

Lexus roadside assistance coverage is for 48 months

from your vehicle’s in-service date, regardless of

mileage. Coverage is provided 24 hours a day, 365

days a year, for vehicles operated in the United States,

U.S. territories and Canada. Assistance is administered

through the American Automobile Association.

Services Provided

Roadside services such as battery jump-start, tire

change and fuel delivery.

Towing to the nearest Lexus dealership (or an

alternate repair facility, if necessary).

Assistance in locating alternate transportation

and lodging.

What Is Not Covered

Towing from or service on roads not regularly

maintained or considered unsuitable for

vehicular traffic.

Service on a vehicle that cannot be safely towed.

Shoveling snow from around a vehicle.

Installation or removal of chains or snow tires.

Service to a snow-bound vehicle stuck as a result

of snowplowing.

Complimentary Services

COMPLIMENTARY SERVICES

How to Get Help

To obtain roadside assistance, take the following steps:

1) Call (800) 25-LEXUS (800/255-3987).

2) Have as much of the following information

as possible:

Vehicle identification number (located on the

driver’s side corner of the dashboard, under

the window)

Owner’s name and home address

Vehicle license plate number

Location of vehicle, including the nearest

major intersection

3) To determine your location, the dispatch operator

will ask you for the area code and first three digits

of the phone number from which you are calling.

If you are calling from your cellular phone:

Obtain a phone number from a telephone near

your location; or

Call directory assistance and obtain the phone

number of a nearby business; or

Call the local cellular operator and ask for the

area code and prefix of the cell you are in.

4) Wait at your vehicle or in a nearby secure location

for the roadside assistance provider to arrive.

Additional Coverage

After your roadside assistance coverage expires, you

may join a motor club created exclusively for Lexus

owners. Benefits include roadside assistance coverage,

a trip-planning service and discounts on travel and

dining. For further information, call (800) 25-LEXUS.

Other Benefits and Assistance

OTHER BENEFITS AND ASSISTANCE

Quality Control

You may have noticed a few miles on the odometer

when you took delivery of your Lexus. This mileage

is a result of the comprehensive process used to ensure

the quality of your vehicle.

Every Lexus undergoes three major inspections

after leaving the assembly line. The first is conducted

by Toyota Motor Corporation before the vehicle is

shipped from Japan. The second is conducted at the

vehicle’s port of entry in the United States. The final

inspection takes place at the selling dealership and

includes a road test conducted by a trained Lexus

technician.

If you’d like to know more about Lexus quality-control

procedures, ask a Lexus dealership service consultant.

Vehicle Service History

When you have your vehicle serviced at a Lexus

dealership, your service information is recorded in the

Lexus National Service History database. This is the

first database of its kind in the automotive industry. It

can be accessed by any Lexus dealership in the United

States — a great convenience if you relocate or need

to have your vehicle serviced while traveling.

Vehicle Service Agreements

If you plan to keep your vehicle for several years or

if you accumulate mileage quickly, you may want to

purchase a Lexus vehicle service agreement. These

agreements cover the cost of specific repairs beyond

the factory warranty period. They also cover services

such as towing, substitute transportation and lodging

to minimize your inconvenience should your vehicle

require repair. Lexus vehicle service agreements are

available with a variety of coverage options. A Lexus

dealership sales consultant can help you select the

plan that’s best for you.

Other Benefits and Assistance

OTHER BENEFITS AND ASSISTANCE

Additional Keys

Your vehicle comes with two master keys, a valet

key and a key card designed to be kept in a purse or

billfold. If you require additional keys, call or visit an

authorized Lexus dealership. You will need to provide

the dealership with your vehicle’s key code (found on

the key number plate provided with your original set

of keys). In most cases, new keys can be ready within

five business days.

Body Repairs

If you’re involved in a collision, you want your

vehicle to be returned to its pre-accident condition

when repaired. That’s why it is important to make

sure repairs are made only with Genuine Lexus

Parts. Some repair shops and insurance companies

may suggest using imitation or salvaged parts to save

money. However, these parts do not meet Lexus’ high

standards for quality, fit and corrosion resistance.

In addition, imitation and salvaged parts (and any

damage or failures they may cause) are not covered

by any Lexus warranty.

The best way to ensure that your vehicle is repaired

with Genuine Lexus Parts is to take it to a Lexus

dealership. Each dealership works with selected

collision repair centers that meet Lexus’ strict require-

ments for training, equipment, quality and customer

satisfaction. These repair centers use Genuine Lexus

Parts exclusively in the repair of Lexus vehicles.

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