Lexmark MX910 Series Manuel utilisateur

MX910 Series

User's Guide

June 2014 www.lexmark.com

Machine type(s):

7421

Model(s):

036, 236, 436

Contents

Safety information.......................................................................................7

Learning about the printer...........................................................................9

Finding information about the printer......................................................................................................9

Connecting the printer to an outlet........................................................................................................10

Selecting a location for the printer..........................................................................................................10

Printer configurations.............................................................................................................................11

Understanding the basic functions of the scanner..................................................................................13

Using the ADF and scanner glass.............................................................................................................14

Understanding the printer control panel....................................................15

Using the control panel...........................................................................................................................15

Understanding the colors of the Sleep button and indicator lights........................................................15

Understanding the home screen.............................................................................................................16

Using the touch-screen buttons..............................................................................................................18

Setting up and using the home screen applications....................................20

Finding the IP address of the printer.......................................................................................................20

Finding the IP address of the computer..................................................................................................20

Accessing the Embedded Web Server.....................................................................................................20

Customizing the home screen.................................................................................................................21

Understanding the different applications...............................................................................................21

Activating the home screen applications................................................................................................22

Finding information about the home screen applications................................................................................22

Setting up Forms and Favorites ........................................................................................................................22

Setting up Card Copy ........................................................................................................................................23

Using MyShortcut .............................................................................................................................................23

Setting up Multi Send .......................................................................................................................................24

Setting up Scan to Network ..............................................................................................................................24

Setting up Remote Operator Panel.........................................................................................................25

Exporting and importing a configuration................................................................................................26

Additional printer setup.............................................................................27

Installing internal options........................................................................................................................27

Installing hardware options.....................................................................................................................38

Attaching cables......................................................................................................................................44

Contents 2

Setting up the printer software...............................................................................................................45

Networking..............................................................................................................................................46

Verifying printer setup............................................................................................................................50

Loading paper and specialty media............................................................51

Setting the paper size and type...............................................................................................................51

Configuring Universal paper settings......................................................................................................51

Loading trays...........................................................................................................................................51

Loading the multipurpose feeder............................................................................................................53

Linking and unlinking trays......................................................................................................................56

Paper and specialty media guide................................................................58

Using specialty media..............................................................................................................................58

Paper guidelines......................................................................................................................................60

Supported paper sizes, types, and weights.............................................................................................63

Printing......................................................................................................70

Printing forms and a document...............................................................................................................70

Printing from a flash drive or mobile device...........................................................................................71

Printing confidential and other held jobs................................................................................................73

Printing information pages......................................................................................................................74

Canceling a print job................................................................................................................................75

Copying......................................................................................................76

Making copies.........................................................................................................................................76

Creating a copy shortcut.........................................................................................................................77

Customizing copy settings.......................................................................................................................78

Placing a header or footer on pages.......................................................................................................81

Canceling a copy job while pages are being printed...............................................................................81

Understanding the copy options.............................................................................................................81

E-mailing....................................................................................................84

Setting up the printer to e-mail...............................................................................................................84

Creating an e-mail shortcut.....................................................................................................................85

E-mailing a document..............................................................................................................................85

Customizing e-mail settings.....................................................................................................................86

Canceling an e-mail.................................................................................................................................86

Understanding the e-mail options..........................................................................................................86

Contents 3

Faxing........................................................................................................89

Setting up the printer to fax....................................................................................................................89

Sending a fax.........................................................................................................................................105

Creating shortcuts.................................................................................................................................107

Customizing fax settings........................................................................................................................108

Canceling a fax job.................................................................................................................................109

Holding and forwarding faxes...............................................................................................................109

Understanding the fax options..............................................................................................................110

Scanning...................................................................................................112

Using Scan to Network..........................................................................................................................112

Scanning to an FTP address...................................................................................................................112

Scanning to a computer or flash drive..................................................................................................114

Understanding the scan options...........................................................................................................115

Understanding the printer menus............................................................117

Menus list..............................................................................................................................................117

Paper menu...........................................................................................................................................118

Reports menu........................................................................................................................................128

Network/Ports menu.............................................................................................................................129

Security menu.......................................................................................................................................141

Settings menu........................................................................................................................................148

Saving money and the environment.........................................................198

Saving paper and toner.........................................................................................................................198

Saving energy........................................................................................................................................199

Recycling................................................................................................................................................200

Securing the printer..................................................................................202

Using the security lock feature..............................................................................................................202

Statement of Volatility..........................................................................................................................202

Erasing volatile memory........................................................................................................................203

Erasing non‑volatile memory................................................................................................................203

Erasing printer hard disk memory.........................................................................................................203

Configuring printer hard disk encryption..............................................................................................204

Finding printer security information.....................................................................................................204

Contents 4

Maintaining the printer............................................................................205

Cleaning printer parts............................................................................................................................205

Checking the status of parts and supplies.............................................................................................210

Estimated number of remaining pages.................................................................................................210

Ordering supplies..................................................................................................................................211

Ordering a 300K maintenance kit..........................................................................................................212

Storing parts and supplies.....................................................................................................................212

Replacing supplies.................................................................................................................................213

Replacing the 300K maintenance kit.....................................................................................................225

Replacing the ADF scan pad..................................................................................................................235

Moving the printer................................................................................................................................237

Managing the printer...............................................................................239

Checking the virtual display...................................................................................................................239

Setting up e‑mail alerts.........................................................................................................................239

Viewing reports.....................................................................................................................................239

Copying printer settings to other printers.............................................................................................240

Configuring supply notifications from the Embedded Web Server.......................................................240

Restoring factory default settings.........................................................................................................241

Clearing jams............................................................................................242

Avoiding jams........................................................................................................................................242

Understanding jam messages and locations.........................................................................................243

[x]‑page jam, clear jammed paper from multipurpose feeder. [200.xx]...............................................245

[x]‑page jam, open door C and clear all jammed paper. [2yy.xx]..........................................................245

[x]‑page jam, slide the 3000‑sheet tray and open door C. [2yy.xx]......................................................247

[x]‑page jam, open door D and clear all jammed paper. [24y.xx].........................................................249

[x]‑page jam, slide the 3000‑sheet tray and open door D. [24y.xx]......................................................251

[x]‑page jam, slide the 3000‑sheet tray and open door F. [24y.xx].......................................................252

[x]‑page jam, open doors G, H, and J and clear jammed paper. Leave paper in bin. [4yy.xx]...............255

[x]‑page jam, press latch to access area G. Leave paper in bin. [40y.xx]..............................................258

[x]‑page jam, press latch to access area G and clear jammed staples. Leave paper in bin. [402.93]....261

[x]‑page jam, open door H and rotate knob H6 clockwise. Leave paper in bin. [426.xx–428.xx].........264

[x]‑page jam, press latch at area E to open ADF’s top cover. [28y.xx]..................................................269

Contents 5

Troubleshooting.......................................................................................271

Understanding the printer messages....................................................................................................271

Solving printer problems.......................................................................................................................287

Solving print problems..........................................................................................................................294

Solving copy problems..........................................................................................................................320

Solving fax problems.............................................................................................................................322

Solving scanner problems.....................................................................................................................329

Solving home screen application problems...........................................................................................333

Embedded Web Server does not open.................................................................................................333

Contacting customer support................................................................................................................334

Notices.....................................................................................................335

Product information..............................................................................................................................335

Edition notice........................................................................................................................................335

Power consumption..............................................................................................................................339

Index........................................................................................................352

Contents 6

Safety information

Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the

product and easily accessible.

CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,

multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of

accessories can be easily overloaded by a laser printer and may result in poor printer performance, property

damage, or potential fire.

Do not place or use this product near water or wet locations.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of

procedures other than those specified herein may result in hazardous radiation exposure.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.

You must understand the section in your operating instructions that discusses the guidelines for selecting print media

to avoid the possibility of harmful emissions.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a

danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a

lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local

regulations.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching it.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more

trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or

printer damage:

•Turn off the printer, and then unplug the power cord from the electrical outlet.

•Disconnect all cords and cables from the printer.

•If the printer does not have a caster base but is configured with optional trays, then remove the trays.

•Use the handholds located on both sides of the printer to lift it.

•Make sure your fingers are not under the printer when you set it down.

•Make sure there is adequate clearance around the printer.

•Use only the power cord provided with this product or the manufacturer's authorized replacement.

Use only the telecommunications (RJ‑11) cord provided with this product or a 26 AWG or larger replacement when

connecting this product to the public switched telephone network.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord

from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn

them off as well, and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system

connections) are properly installed in their marked plug-in ports.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific

manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not

responsible for the use of other replacement parts.

Safety information 7

This product produces ozone during normal operation, and is equipped with a filter designed to limit ozone

concentrations to levels well below the recommended exposure limits. To avoid high ozone concentration levels during

extensive usage, install this product in a well-ventilated area and replace the ozone and exhaust filters as indicated in

the product maintenance instructions.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not

subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture

and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly

for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

Refer service or repairs, other than those described in the user documentation, to a service representative.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,

unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or

make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning

storm.

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must

use either a printer stand or printer base if you are using multiple input options. If you purchased a

multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more

information, see www.lexmark.com/multifunctionprinters.

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all

other trays closed until needed.

SAVE THESE INSTRUCTIONS.

Safety information 8

Learning about the printer

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

•Connecting the printer

•Installing the printer software

Setup documentation—The setup documentation came

with the printer and is also available at

http://support.lexmark.com.

Additional setup and instructions for using the printer:

•Selecting and storing paper and specialty media

•Loading paper

•Configuring printer settings

•Viewing and printing documents and photos

•Setting up and using the printer software

•Configuring the printer on a network

•Caring for and maintaining the printer

•Troubleshooting and solving problems

User's Guide and Quick Reference Guide—The guides are

available at http://support.lexmark.com.

Note: These guides are also available in other

languages.

Help using the printer software Windows or Mac Help—Opena printer software program

or application, and then click Help.

Click

to view context‑sensitive information.

Notes:

•Help is automatically installed with the printer

software.

•The printer software is located in the printer

program folder or on the desktop, depending on

your operating system.

Learning about the printer 9

What are you looking for? Find it here

The latest supplemental information, updates, and customer

support:

•Documentation

•Driver downloads

•Live chat support

•E‑mail support

•Voice support

Lexmark support Web site—

http://support.lexmark.com

Note: Select your country or region, and then select

your product to view the appropriate support site.

Support telephone numbers and hours of operation for

your country or region can be found on the support Web

site or on the printed warranty that came with your

printer.

Record the following information (located on the store

receipt and at the back of the printer), and have it ready

when you contact customer support so that they may

serve you faster:

•Machine Type number

•Serial number

•Date purchased

•Store where purchased

Warranty information Warranty information varies by country or region:

•In the U.S.—See the Statement of Limited Warranty

included with this printer, or go to

http://support.lexmark.com.

•In other countries and regions—See the printed

warranty that came with this printer.

Connecting the printer to an outlet

Connect the power cord to the printer and then to a properly grounded and easily accessible electrical outlet.

Note: The electrical outlet may look different depending on your country or region.

Selecting a location for the printer

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more

trained personnel to lift it safely.

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any

options, then leave enough room for them also. It is important to:

•Set up the printer near a properly grounded and easily accessible electrical outlet.

•Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical

Committee 156 standard.

•Provide a flat, sturdy, and stable surface.

•Keep the printer:

–Clean, dry, and free of dust.

–Away from stray staples and paper clips.

–Away from the direct airflow of air conditioners, heaters, or ventilators.

–Free from direct sunlight and humidity extremes.

Learning about the printer 10

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