Kyocera ECOSYS P3060dn Manuel de référence

(Page.1/4)

Service Bulletin Ref. No. 2T6-0019 (J010)

<Date> January 25, 2019

KYOCERA Document Solutions Inc.

For authorized KYOCERA engineers only.

Do not distribute to non-authorized parties.

CONFIDENTIAL

Subject:

펌웨어 업그레이드 ( "폐토너 통이 제대로 설치되지

않았습니다."의표시가 사라지는 현상에 대한 시정 조치)

Model:

P3060dn, P3055dn, P3050dn, P3045dn

Classification:

Field measures

timing:

At Set Up Next Periodic Maintenance

Next Visit/Service Call Information only

Phenomenon:

SC/Error Paper Feeding/Conveying Other

Image Machine operation

Type of change:

Hardware Firmware and Software Information

Topic

Content

CTL

Corrective measures for

the inability of

disappearing the display

of “The waste toner box

is not properly installed.”

Data writing to the EEPROM might be shut off at power off (including

transition to the sleep mode) and might not be complete correctly to

cause not disappearing the display of “The waste toner box is not properly

installed.”

[Change]

1) It is so changed that the power is shut off when confirming the data

writing is complete at power off (including transition to the sleep mode).

2) Process to return the initial value (recovery operation) is added if

upgrading to the new firmware or if data read from the EEPROM is

abnormal.

[Note]

The new firmware recovers the data, however, note if the phenomenon

has occurred, it is in the state below.

A) In case “Toner Low”is displayed after upgrading to the new

firmware, the light image might be printed. ⇒Resolved by replacing

to the new toner container

Reason) In case the status data of detecting “Toner Low”or “Toner

Empty”is abnormal, “Toner Low” or “Toner Empty” status is cleared and

the page count and print coverage printable until “Toner Empty”is

cleared.

･･･If data is recovered with the new firmware, “Toner Low” or “Toner

Empty” is detected again but the page count and print coverage printable

until “Toner Empty”is not recovered. If continuing use, page count until

“Toner Empty”comes to longer and the light image might be printed.

B) In case the toner installation setting is abnormal, the drive time come

to long for more several minutes ⇒No other failure and corrective

measures

2T6-6998

2T6-6997

ENGINE

002.005

Improve the recovery

operation at VER002.005

Even if upgrading the firmware for the main unit where there is the failure

of not disappearing the display of “The waste toner box is not properly

installed.”, it might not be resolved.

<This content is to improve the measures for the main unit where this

phenomenon has occurred>

2T6-7006

ENGINE

002.006

(Page.2/4)

Service Bulletin Ref. No. 2T6-0019 (J010)

<Date> January 25, 2019

KYOCERA Document Solutions Inc.

For authorized KYOCERA engineers only.

Do not distribute to non-authorized parties.

CONFIDENTIAL

Type

Program No.

VER.

Remark

CONTROLLER

2T6_S000.002.028

002.028

Except KDHK

ENGINE

2T6_1000.002.005

->2T6_1000.002.006

002.006

New

Upgrade

LANGUAGE BR

2T6_81BR.001.019

001.019

KDA/KDAU/PHILIPPINES & *1

2T6_81DK.001.019

001.019

*1 Danish

2T6_81NO.001.019

001.019

*1 Norwegian

2T6_81SE.001.019

001.019

*1 Swedish

2T6_81TR.001.020

001.020

*1 Turkish

LANGUAGE TW

2T6_81TW.001.009

001.009

AX Asian model/KDTW

2T6_81CN.001.009

001.009

KDCN

2T6_81KR.001.009

001.009

KDKR

For the person who has assigned as a responsibility to access in this new site, it will be possible to download from New Cabi-

Net site ( ALL / PJ ).

When upgrading firmware or replacing PWB, etc., please upgrade each firmware (MAIN, ENGINE, MMI, etc.) to the latest

version at the same time. *1: Pre-installed for KDE/TA/OLIVETTI

Field Measure: Use 002.006 version ENGINE firmware at setup, etc. In case “Toner Low”is displayed after

upgrading the firmware of the field machine to the new version, replace with the new toner

container. (Refer to above A) for details)

First implemented timing at factory: January 2019 production

N00105917/N00106073

Firmware upgrade procedure

In case of setup, next user visit or occurring this phenomenon, upgrade the firmware according to either of the

procedures 1-3 below

1. New machine (Main unit where no power is turned on yet)

(1) Unpack and install it before turning the power switch on. (Refer to the service manual [1-2-2 Unpacking

and installation])

*Howeber, do not attach the waste toner box and do not connect the power cord to the outlet.

(2) Insert a USB drive with the new firmware into the USB host interface slot while the power cord is

disconnected. Connect the power cord to the outlet.

(3) Turn the power on without the waste toner box ⇒Firmware update is executed for about 1 minute.

(4) After confirming the display [FW-Update Completed] (after firmware update is completed), confirm

ENGINEfirmware version is new and [2T6_1000.002.006].

(5) Turn the power switch off, disconnect the power cord and remove the USB drive.

(6) Connect the power cord to the outlet and turn the power switch on.

(7) Confirm [The waste toner box is not properly installed.] or [Select Language] display appears on the

message disply (LCD).

(8) If necessary, repack the main unit. (Reverse procedure of the service manual [1-2-2 Unpacking and

installation) Or attach the waste toner box, connect the power cord to the outlet to continue the installation

(aftr turning the power switch on).

2. Field machine 1 (Main unit operating normally)

(1) Insert a USB drive with the new firmware into the USB host interface slot while the power cord is

disconnected. Connect the power cord to the outlet.

(2) Turn the power on without the waste toner box ⇒Firmware update is executed for about 1 minute.

(Page.3/4)

Service Bulletin Ref. No. 2T6-0019 (J010)

<Date> January 25, 2019

KYOCERA Document Solutions Inc.

For authorized KYOCERA engineers only.

Do not distribute to non-authorized parties.

CONFIDENTIAL

(3) After confirming the display [FW-Update Completed] (after firmware update is completed), confirm

ENGINEfirmware version is new and [2T6_1000.002.006].

(4) Turn the power switch off, disconnect the power cord and remove the USB drive.

(5) Turn the power on and confrim the main unit drives for about 30 seconds and stops to start up normally.

3. Field machine 2 (Main unit where the phenomenon of “The waste toner box is not properly installed.” display

not disappearing)

(1) Insert a USB drive with the new firmware into the USB host interface slot while the power cord is

disconnected. Connect the power cord to the outlet.

(2) Turn the power on ⇒ Firmware update is executed for about 1 minute.

(3) After confirming the display [FW-Update Completed] (after firmware update is completed), confirm

ENGINEfirmware version is new and [2T6_1000.002.006].

(4) Turn the power switch off, disconnect the power cord and remove the USB drive.

(5) Turn the power switch on .⇒ The main unit is only driven with the display of [Please wait, installing

toner] for about 4 minutes.

(Refer to topic 1-B) in the page 1)

*This toner filling operation can be cancelled by pressing [OK] at [Menu] ⇒09 Adjustment/maintenance ⇒

03 Service Settings ⇒06 Toner Install.

(6) Turn the power off when drive stops.

(7) Turn the power on and confrim the main unit drives for about 30 seconds and stops to start up normally.

(Page.4/4)

Service Bulletin Ref. No. 2T6-0019 (J010)

<Date> January 25, 2019

KYOCERA Document Solutions Inc.

For authorized KYOCERA engineers only.

Do not distribute to non-authorized parties.

CONFIDENTIAL

Affected serial number

*1: 92 or later of 4th and 5th digit of serial number Refer to attached file for REWORK serial number (2T6-2TA-REWORK.xlsx).

*002.005is applied to production for the time being. 002.006 is to improve for the machine with failure.

Product name

Destination

Product code

Cut-off serial number

2T6_1000.002.005 applied*

P3060dn

KDA 120V

1102T62US0

KDA 220V

1102T64US0

KDAU

1102T63AS0

KDAS

1102T63AX0

KDHK

1102T63HK0

To be informed later

KDKR

1102T63KR0

To be informed later

KDTW

1102T6TTW0

Philcopy

1102T64PH0

KDCN

1102T63KS0

KDE

1102T63NL0

To be informed later

P-6031DN

TA/UTAX

1102T63UT0

P3055dn

KDA 120V

1102T72US0

To be informed later

KDA 220V

1102T74US0

KDAU

1102T73AS0

To be informed later

KDE

1102T73NL0

VLW9136385

P-5531DN

TA/UTAX

1102T73UT0

To be informed later

PG L2555

OLIVETTI

1102T73LV0

P3050dn

KDA 120V

1102T82US0

VLY9111729

KDAU

1102T83AS0

VM19101769

KDAS

1102T83AX0

To be informed later

KDKR

1102T83KR0

KDTW

1102T8TTW0

To be informed later

Philcopy

1102T84PH0

KDCN

1102T83KS0

KDE

1102T83NL0

VLZ9138461

P-5031DN

TA/UTAX

1102T83UT0

To be informed later

PG L2550

OLIVETTI

1102T83LV0

P3045dn

KDA 120V

1102T92US0

To be informed later

KDA 220V

1102T94US0

KDAU

1102T93AS0

To be informed later

KDAS

1102T93AX0

R1R9102137

KDKR

1102T93KR0

R1C9106554

KDTW

1102T9TTW0

R1H9101441

Philcopy

1102T94PH0

KDCN

1102T93KS0

KDE

1102T93NL0

VM49122645

P-4531DN

TA/UTAX

1102T93UT0

VRC9127090

PG L2545

OLIVETTI

1102T93LV0

VYH9100890

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