IBM Totalstorage 200 Manuel utilisateur

IBM TotalStorage

™

Network Attached Storage

Models 200 and 225

Service Guide



IBM TotalStorage

™

Network Attached Storage

Models 200 and 225

Service Guide



NOTE: Before using this information and the product it supports, be sure to read the general information and safety notices in

“Appendix D. Notices” on page 119.

First Edition (June 2001)

This edition applies to Version 1, Release 1, of the IBM TotalStorage Network Attached Storage 200 and to all

subsequent releases and modifications until otherwise indicated in new editions.

Order publications through your IBM representative or the IBM branch office servicing your locality. Publications are

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Contents

About this book ........................vii

Who should read this guide ....................vii

Safety precautions........................vii

Frequently used terms ......................viii

Publications ..........................ix

Hardcopy publications shipped with the Network Attached Storage Models 200

and225..........................ix

Related publications ......................ix

Accessibility .........................ix

Web sites ...........................ix

Getting help online .......................ix

Other helpful sites .......................ix

Figures............................xi

Tables............................xiii

Chapter 1. Troubleshooting ....................1

Appliance controls and indicators ..................1

Operator information panel .....................5

Diagnostic tools overview .....................6

POST beep codes, error messages, and error logs ...........6

Light-path diagnostics .......................6

AC and DC Power LEDs.....................7

Diagnostics panel .......................7

Light-path diagnostics table....................7

Diagnostic programs and error messages ...............7

Error code format .......................8

Text messages ........................8

Starting the diagnostic programs ..................9

Viewing the test log ......................10

Diagnostic error message tables .................10

Ethernet controller messages....................11

NDIS 4.0 (Windows NT) driver messages ..............11

Power checkout ........................11

Temperature checkout ......................12

Troubleshooting the IDE drive ...................12

Symptoms .........................12

Running IDE diagnostics ....................12

Chapter 2. Using the Recovery Enablement Diskette and Recovery CD 13

Chapter 3. Symptom-to-part index .................15

Beep codes and their meanings ..................15

Symptoms that have no beep codes .................18

Information panel System Error LED .................18

Diagnostic error codes ......................21

Error symptoms ........................26

Power Supply LED errors .....................27

POST error codes........................29

SCSI error codes ........................36

Temperature error messages....................37

Fan error messages .......................37

Power error messages ......................38

System shutdown ........................39

Voltage related system shutdown .................39

Temperature related system shutdown ...............39

DASD checkout ........................40

Host Built-In Self-Test (BIST)....................40

Bus fault messages .......................40

Undetermined Problems .....................41

Chapter 4. Adding and replacing components ............43

Before you begin ........................43

Safety information .......................43

System reliability considerations .................43

Working inside an appliance while power is on ............44

Major components of the Network Attached Storage 200 ........45

Adding or removing internal hardware components ...........51

Removing the cover (Model 200) .................51

Removing the cover (Model 225) .................53

Removing the door and bezel (Model 200)..............54

Removing the bezel (Model 225) .................55

Installing internal drives.....................55

Installing a non-hot-swap drive or CD-ROM .............60

Replacing hot-swap power supplies ................62

Replacing the ServeRAID controller ................66

Installing adapters.......................71

Installing or replacing a microprocessor ...............75

Replacing the battery .....................76

Replacing the fan assembly ...................78

Replacing the cover, door, and bezel ................80

Connecting external options ....................83

Installation procedure .....................83

Input/output connector locations .................83

Input/output ports .......................84

Removing the external LED card ..................86

Removing the power reset card ...................87

Removing the rear cable bracket ..................88

Removing the DASD backplane assembly ...............89

Removing the power supply backplane ................90

Removing the system board ....................91

Chapter 5. Configuring the appliance ................93

Starting and stopping the appliance .................93

Starting the appliance .....................93

Stopping the appliance .....................94

Using the Configuration/Setup Utility program .............94

Starting the Configuration/Setup Utility program ............95

Choices available from the Configuration/Setup main menu .......96

Using passwords .......................99

Bypassing an unknown power-on password ..............101

Using the SCSISelect utility program ................101

Starting the SCSISelect utility program...............101

Choices available from the SCSISelect menu ............101

Appendix A. Rack Installation Instructions .............105

Appendix B. Parts Listings ...................109

iv Models 200 and 225 Service Guide

Assembly 1: 5194 - 200 Network Attached Storage Appliance .......110

Assembly 2: 5194 - 225 Network Attached Storage Appliance .......112

Assembly 3: 5194 - EXU Network Attached Storage Expansion Unit .....115

Appendix C. Specifications ...................117

Dimensions ..........................117

Weight ...........................117

Operating environment .....................117

Nonoperating (power-off) environment ................117

Heat output ..........................117

Power requirements ......................117

Appendix D. Notices ......................119

Safety and environmental notices .................120

Safety notices ........................120

Environmental notices .....................156

Trademarks..........................158

Index ............................159

Contents v

vi Models 200 and 225 Service Guide

About this book

This guide describes the service procedures for the IBM TotalStorage

™

Network

Attached Storage 200.

Who should read this guide

This guide is intended for trained service personnel.

Safety precautions

Be sure to read all caution and danger statements in this publication before

performing any of the instructions.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

Prenez connaissance de toutes les consignes de type Attention et Danger avant de

procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare

qualsiasi operazione.

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a

cabo cualquier operación.

Frequently used terms

The following list of terms, used within this document, have these specific

meanings:

Term Definition in this document

Drive bay A receptacle into which you insert a hard disk drive in an appliance.

The bays could be physically located in a separate rack from the

appliance.

Engine The processor that responds to requests for data from clients. This

is where the operating software for the Network Attached Storage

200 appliance resides.

Storage unit Hardware that contains one or more drive bays, power supplies,

and a network interface. Some storage units contain a RAID

controller. There are no other components in a storage unit, and it

is accessed by a NAS appliance.

Notes These notices provide important tips, guidance, or advice.

Attention These notices indicate possible damage to programs, devices, or

data. An attention notice is placed just before the instruction or

situation in which damage could occur.

Caution These notices indicate situations that can be potentially hazardous

to you. A caution notice is placed just before descriptions of

potentially hazardous procedure steps or situations.

Danger These notices indicate situations that can be potentially lethal or

extremely hazardous to you. A danger notice is placed just before

descriptions of potentially lethal or extremely hazardous procedure

steps or situations.

viii Models 200 and 225 Service Guide

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