Hughes DW4020 Manuel utilisateur

BUSINESS SPECIALISTS

www.groundcontrol.com

DW4020 INSTALLATION GUIDE

Ground Control

800-773-7168

11717 Exploration Lane, Germantown, MD 20876

Tel: (301) 428.5500 Fax: (301) 428.1868/2830

1031484-0001

Revision 3

October 24, 2002

DW4020 Installation Guide

Corporation

Inc., a wholly owned subsidiary of Hughes Electronics Corporation. No part of this publication may

be reproduced in any form or by any means without the written permission of Hughes Network

Systems, Inc., 11717 Exploration Lane, Germantown, Maryland 20876.

Hughes Network Systems, Inc., has made every effort to ensure the correctness and completeness

of the material in this document. Hughes Network Systems, Inc., shall not be liable for errors

contained herein. The information in this document is subject to change without notice. Hughes

Network Systems, Inc., makes no warranty of any kind with regard to this material, including, but not

limited to, the implied warranties of merchantability and fitness for a particular purpose.

Trademarks

All trademarks, marks, names, or product names referenced in this publication are the property of

their respective owners, and Hughes Network Systems, Inc., neither endorses nor otherwise

sponsors any such products or services referred to herein. HUGHES and Hughes Network

Systems, Inc., are trademarks of Hughes Electronics Corporation.

•

1031484-0001 Revision 3 iii

Declaration of Conformity

Standards to which Conformity is declared: FCC Part 15

This device complies with part 15 of the FCC Rules. Operation is subject to the following

two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any

interference received, including interference that may cause undesired operation.

Responsible Party’s name: Hughes Network Systems, Inc.

Address: 11717 Exploration Lane, Germantown, MD 20876

Telephone: 866-DIRECWAY (347-3292)

Trade Name: HUGHES

Type of Equipment:Satellite Transmit and Receive Modem, VSAT, Ethernet Appliance

Model Numbers:DW4-G1

Part Numbers: 3003618

•

iv 1031484-0001 Revision 3

• Contents

1031484-0001 Revision 2 v

Contents

About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Scope and audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Audience profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Organization and updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xii

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xii

Revision record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xii

Chapter 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

DW4020 purpose and components. . . . . . . . . . . . . . . . . . . . . . . .1

Characteristics and identification of equipment. . . . . . . . . . . . . .2

Chapter 2

Installing the indoor equipment . . . . . . . . . . . . . . . . . . . .5

System pre-installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Installation PC requirements . . . . . . . . . . . . . . . . . . . . . . . . . .5

Customer installation requirements . . . . . . . . . . . . . . . . . . . . .5

Two DW4020 installation methods . . . . . . . . . . . . . . . . . . . . .6

Summary of DW4020 installation process. . . . . . . . . . . . . . . .6

Antenna installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Installing DIRECWAY installation software on installer laptop.8

Installing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Installing the system using a modem . . . . . . . . . . . . . . . . . . . . .11

The power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Assembling the components, modem installation method. . .13

Connect Ethernet, power up, and read the Gateway

LED display

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Obtain IP address and test Ethernet connection . . . . . . . . . . .18

The modems’ LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Ethernet port LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Running the DW4020 installation software, commissioning, and

registering the customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Post-commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Peak the satellite signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Connect to customer computer and confirm surfing . . . . . . .30

If the customer cannot surf. . . . . . . . . . . . . . . . . . . . . . . . . . .31

• Contents

vi 1031484-0001 Revision 2

Chapter 3

The User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

How to access the User Interface . . . . . . . . . . . . . . . . . . . . . . . .34

The Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

The System Status indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Transmit Status messages. . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Receive Status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Receive Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Transmit Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

The Connectivity Test Menu . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Network Operations Center (NOC) Connectivity . . . . . . . . .47

Internet Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

The Firewall Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

The Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

The Help Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

myDIRECWAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Software updates and the User Interface . . . . . . . . . . . . . . . . . .52

Chapter 4

DW4020 LEDs and troubleshooting . . . . . . . . . . . . . . .53

The DW4020 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

DW4020 LEDs status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Normal operation, no transmit or receive. . . . . . . . . . . . . . . .54

Normal operation, data being sent and received . . . . . . . . . .55

Problem: receive modem READY LED not on . . . . . . . . . . .55

Transmit modem READY LED not lit. . . . . . . . . . . . . . . . . .57

Gateway LEDs not lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Gateway LEDs flash, receive modem READY LED off or

flashing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

LED blinking indicating status codes. . . . . . . . . . . . . . . . . . .60

Ethernet port LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Abbreviations and Acronyms . . . . . . . . . . . . . . . . . . . . .67

Appendix A

Lat/Long Decimals to Minutes Table. . . . . . . . . . . . . . .69

• Contents

1031484-0001 Revision 2 vii

Appendix B

The Internet and the DW4020 . . . . . . . . . . . . . . . . . . . .71

Internet protocol (IP) and transmission control protocol (TCP) 71

Turbo Intranet™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

IP addressing and the DW4020 . . . . . . . . . . . . . . . . . . . . . . .72

Private IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Types of hosts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Private address space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Private IP addressing and DW4020 customers . . . . . . . . . . .75

DW4020s provide connections . . . . . . . . . . . . . . . . . . . . . . . . .76

Subnet mask. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Appendix C

Installing the DW4020 Manually . . . . . . . . . . . . . . . . . .77

Items needed for installation . . . . . . . . . . . . . . . . . . . . . . . . . . .77

The power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Assembling the components. . . . . . . . . . . . . . . . . . . . . . . . . .79

Powering up and reading the DW4020 LED display . . . . . . .85

The DW4020 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

DW4020 LEDs status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Normal operation, no transmit or receive. . . . . . . . . . . . . . . .87

Normal operation, data being sent and received . . . . . . . . . .88

Problem: receive modem READY LED not on . . . . . . . . . . .88

Transmit modem READY LED not lit. . . . . . . . . . . . . . . . . .90

Gateway LEDs not lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Gateway LEDs flash, receive modem READY LED off or

flashing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

LED blinking indicating status codes. . . . . . . . . . . . . . . . . . .92

Ethernet port LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Communicating with the Gateway through the serial port. . . . .95

Connecting the Gateway and laptop. . . . . . . . . . . . . . . . . . . .95

Configuring Hyperterminal or terminal emulation program .95

Configuring Boot Parameters . . . . . . . . . . . . . . . . . . . . . . . .101

The Installation Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Antenna Pointing - Receiver. . . . . . . . . . . . . . . . . . . . . . .104

Antenna Pointing - Transmitter, Manual . . . . . . . . . . . . .106

Antenna Pointing - Transmitter, Automatic . . . . . . . . . . .106

Range value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Verifying software download. . . . . . . . . . . . . . . . . . . . . . . . . .108

DW4020 status information via the serial port . . . . . . . . . . . .110

Verifying correct DW4020 operation. . . . . . . . . . . . . . . . . . . .110

Displaying traffic statistics . . . . . . . . . . . . . . . . . . . . . . . . . .111

Displaying PEP statistics . . . . . . . . . . . . . . . . . . . . . . . . . . .111

The Final Test Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

• Contents

viii 1031484-0001 Revision 2

Other options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Display active routing table . . . . . . . . . . . . . . . . . . . . . . .112

Reset history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Appendix D

Configuring the installer laptop for IP addressing. . .113

Windows 98SE and ME . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Appendix E

Installation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Installation summary and checklist . . . . . . . . . . . . . . . . . . . . .121

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

• Important safety information

1031484-0001 Revision 2 ix

Important safety information

For your safety and protection, read this entire manual before you

attempt to install the DW4020. In particular, read this safety

section carefully. Keep this safety information where you can

refer to it if necessary.

Types of warnings used

in this manual

This section introduces the various types of warnings used in this

manual to alert you to possible safety hazards.

DANGER

Indicates an imminently hazardous situation, which, if not

avoided, will result in death or serious injury.

WARNING

Indicates a potentially hazardous situation, which, if not

avoided, could result in death or serious injury.

CAUTION

Indicates a potentially hazardous situation, which, if not

avoided, may result in minor or moderate injury.

CAUTION

Indicates a situation or practice that might result in property

damage.

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