Huawei Mate 20 Manuel utilisateur

Mobile connection intermittently cuts out

1. Contact your carrier to confirm your SIM card functions. If the SIM card does not

support 2G or 3G calling, your phone may periodically search for the 2G/3G network,

leading to disconnection of the 4G mobile network. It is recommended that you use a

regular SIM card that supports calling functions.

2. If the SIM card supports 2G and 3G calling, check to see if another phone using a SIM

card provided by the same carrier is experiencing the same issue. If not, the Internet

connection may be unstable. Try using the phone in an area with a more stable network

signal.

3. If the issue persists, reset the APN. Swipe down from the status bar to open the

notification panel, touch and hold Mobile data to enter the Mobile data settings screen,

touch Access Point Names, then touch the three-dot menu in the upper right corner, and

select Reset to default.

4. If the issue still persists, open Settings and search for Reset network settings. Then reset

the network settings of your phone. (Note: This will delete all your Wi-Fi and Bluetooth

connection records.)

If the issue persists, back up your data and take your phone and proof of purchase to an

authorized Huawei Customer Service Center for assistance.

Connect to Wi-Fi

By connecting your device to a Wi-Fi network, you can effectively save mobile data.

To avoid potential security risks (such as unauthorized access to your personal data and financial

information), please exercise caution when connecting to a public Wi-Fi network.

Connect to a Wi-Fi Network: Open Settings, go to Wireless & networks > Wi-Fi, and

enable Wi-Fi. Touch a Wi-Fi network to access it, and enter the network password or complete

the authentication if required. Alternatively, you can scroll to the bottom of the menu, touch Add

network, and follow the onscreen instructions to add a network hotspot by entering its name and

password.

Connecting to the Internet

Connect to Wi-Fi networks effortlessly with your device.

Connecting to a Wi-Fi network

1. Swipe down from the status bar to open the notification panel.

2. Touch and hold to open the Wi-Fi settings screen.

3. Switch on Wi-Fi. Your device will list all available Wi-Fi networks at your location.

4. Select the Wi-Fi network you want to connect to. If you select an encrypted network, you

will also need to enter the Wi-Fi password.

Connecting using mobile data

Before using mobile data, ensure that you have a data plan with your carrier to avoid incurring

excessive data charges.

1. Swipe down from the status bar to open the notification panel.

2. Touch to enable mobile data.

When you don't need to access the Internet, disable mobile data to save battery power and

reduce data usage.

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