HP ENVY 8 Note 5000 Manuel
HP ENVY 8 Note 5000 Tablet
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
© Copyright 2015 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Atom are trademarks of Intel
Corporation in the U.S. and other countries.
Windows is a trademark of the Microsoft group
of companies. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: September 2015
Document Part Number: 822093-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your tablet.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this tablet, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the tablet, please contact your local
point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the tablet, do not place the
tablet directly on your lap. Do not allow a soft surface, such as pillows or rugs or clothing, to block airow.
Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs
or clothing, during operation. The tablet and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment
(IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
3 Illustrated parts catalog ................................................................................................................................ 5
Locating the serial number and model number .................................................................................................... 5
Tablet major components ...................................................................................................................................... 6
Miscellaneous parts ............................................................................................................................................... 7
4 Removal and replacement preliminary requirements ..................................................................................... 10
Tools required ...................................................................................................................................................... 10
Service considerations ......................................................................................................................................... 10
Plastic parts ....................................................................................................................................... 10
Cables and connectors ...................................................................................................................... 10
Grounding guidelines ........................................................................................................................................... 11
Electrostatic discharge damage ........................................................................................................ 11
Packaging and transporting guidelines .......................................................................... 12
Workstation guidelines ................................................................................ 12
5 Removal and replacement procedures ........................................................................................................... 14
Tablet component replacement procedures ....................................................................................................... 14
Micro SIM/microSD card tray ............................................................................................................................... 14
White back cover .................................................................................................................................................. 15
Black back cover .................................................................................................................................................. 16
Middle frame ........................................................................................................................................................ 19
Side key buttons .................................................................................................................................................. 21
Battery ................................................................................................................................................................. 22
Side key button cable ........................................................................................................................................... 24
Front-facing camera ............................................................................................................................................ 25
Rear-facing camera ............................................................................................................................................. 27
Microphones ........................................................................................................................................................ 28
LCM display cable ................................................................................................................................................. 30
WWAN module ..................................................................................................................................................... 32
WWAN antennas .................................................................................................................................................. 34
WLAN antennas .................................................................................................................................................... 36
Micro USB board cable ......................................................................................................................................... 38
v
Micro USB board and bracket ............................................................................................................................... 39
System board ....................................................................................................................................................... 42
Audio bracket ....................................................................................................................................................... 44
6 Specications .............................................................................................................................................. 46
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 47
Downloading HP PC Hardware Diagnostics (UEFI) .............................................................................................. 47
8 Backing up and recovering ............................................................................................................................ 49
Backing up your information ............................................................................................................................... 49
Performing a system recovery ............................................................................................................................ 49
Changing the boot device order ........................................................................................................ 49
Using Windows reset tools ................................................................................................................ 50
9 Power adapter requirements ........................................................................................................................ 51
Requirements for all countries ............................................................................................................................ 51
Requirements for specic countries and regions ................................................................................................ 51
10 Recycling .................................................................................................................................................. 53
Index ............................................................................................................................................................. 54
vi
1 Product description
Category Description
Product Name HP ENVY 8 Note 5000 Tablet
Processor Intel® AtomTM T3 Z8300, 1.8 GHz, Quad Core, Intel HD graphics
Panel 8 inch 1920 x 1200 (WUXGA) TFT LCD with BLU integrated (16:10) UWVA 85/85/85/85
10-point support for Active Pen and Multitouch
Gorilla Glass 3
Typical brightness 335 nits (cd/m2)
Memory 2 GB RAM LPDDR3 memory, 1x64 (16 Gb 1600 Mbps 1.2 v LPDDR3 128Mx32x4 FBGA253)
integrated
Storage 32 GB eMMC, integrated onto system board (version 4.5.1 or above)
8 MB Serial Peripheral Interface (SPI) NOR ash memory
Tablet has read/write support for SDXC microSD cards up to 64 GB.
Audio and video Two noise cancellation microphones
Speaker with B & O Play
5.0 MP full-frame high-denition rear-facing camera
2.0 MP full-frame high-denition front-facing camera
Supports full HD (1080P) video at 24fps min
Supports 3.5 mm headset mic combo
Sensors Accelerometer
Gyroscope
Ambient light sensor
GPS
GNSS/GPS (select products only)
Proximity / SAR Sensor
Hall Sensor Eect
Wireless networking Integrated WLAN option: Intel Dual Band Wireless-AC 7265 M.2, 2X2 AC + Bluetooth® 4.0 LE WIFI
802.11ac
WWAN (SIM Module, 4 FF/micro SIM, M.2 3042 S3 module):
●Huawei ME936 2/3/4G LTE SKU for EMEA. Supports LTE 1,2, 3, 4, 5, 7, 8, 13, 17, 20 (25, 26
not supported). HSPA+ 1, 2, 4, 5, 8. EDGE-GPRS 1900, 1800, 900, 850
●Huawei ME206 4G LTE on Intel XMM 7160 (North America only), Supports LTE 2,4,5,13,17.
42x30 size
Supports HP DataPass (select countries).
External expansion Integrated SDXC microSD card reader expandable up to 64 GB.
1
Category Description
Ports ●Audio: headphone/microphone combo 3.5 mm jack
●MicroSD card reader
●Micro SIM card slot
●Micro USB 2.0 Type B
Keyboard HP ENVY Note Keyboard Folio
10” Keyboard module with touch pad and foldable ip cover. Broadcom 20730 Bluetooth
controller
93% Island style
Battery: 360 mAH minimum
Pen HP x2 Active Pen
Power requirements >4000mAH, non-user removable battery
10 W Charger (5 V, 2 A) micro USB Type B (100% attached) (Micro USB Adapter) cable and localized
cable plug support
Operating system Preinstalled:
●Windows 10 Home 64 Small Tablet + 2-in-1 Notebook Standard Version
●Windows 10 Home 64 Small Tablet + 2-in-1 Notebook Single Language (only available for
emerging markets)
Serviceability End user replaceable parts:
●AC adapter
●USB cable
●Keyboard
●Pen
2 Chapter 1 Product description
2 External component identication
Component Description
(1) Speaker Produces sound.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before using headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety and
Environmental Notices.
NOTE: When a device is connected to the jack, the tablet
speakers are disabled.
(3) WWAN antennas* Send and receive wireless signals to communicate with wireless
wide area networks (WWANs).
(4) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
3
Component Description
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
(5) Front and back cameras Record video and capture photographs, and also allow you to
video conference and chat online using streaming video.
To use a camera:
▲Type camera in the taskbar search box, and then select
Camera.
(6) Power button ●When the tablet is o, press the button to turn on the
tablet.
●When the tablet is on, press the button briey to initiate
Sleep.
●When the tablet is in the Sleep state, press the button
briey to exit Sleep.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
NOTE: Although you can turn o the tablet with the power
button, the recommended procedure is to use the Windows Shut
down command.
To learn more about your power settings, see your power
options.
▲Type power in the taskbar search box, and then select
Power and sleep settings.
(7) Volume button Press to increase or decrease sound.
(8) Internal microphones Receive sound.
(9) Micro SIM card slot Supports a wireless subscriber identity module (SIM) card..
(10) MicroSD card reader Reads microSD cards that store, manage, share, or access
information.
NOTE: Your tablet has read/write support for SDXC microSD
cards up to 64 GB.
(11) WLAN antennas* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(12) Micro USB 2.0 type B port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Also used to charge
the tablet.
*The antennas are not visible from the outside of the tablet. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
4 Chapter 2 External component identication
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