HP 7 G2 1311 Manuel
HP 7 G2 1311 Tablet
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: August 2014
Document Part Number: 776896-001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this tablet, you agree to be
bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.
For any further information or to request a
full refund of the tablet, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................................................... 1
2 External component identification ..................................................................................................................... 2
3 Illustrated parts catalog ..................................................................................................................................... 3
Locating the serial number, product number, and model number ........................................................ 3
Tablet major components ..................................................................................................................... 4
Miscellaneous parts .............................................................................................................................. 5
Sequential part number listing .............................................................................................................. 6
4 Removal and replacement preliminary requirements ....................................................................................... 7
Tools required ...................................................................................................................................... 7
Service considerations ......................................................................................................................... 7
Plastic parts ......................................................................................................................... 7
Cables and connectors ........................................................................................................ 7
Grounding guidelines ........................................................................................................................... 8
Electrostatic discharge damage ........................................................................................... 8
Packaging and transporting guidelines ............................................................... 9
Workstation guidelines ....................................................................... 9
5 Removal and replacement procedures ........................................................................................................... 11
Tablet component replacement procedures ....................................................................................... 11
Back cover .......................................................................................................................................... 11
Battery ................................................................................................................................................ 13
Speaker .............................................................................................................................................. 15
Rear-facing webcam .......................................................................................................................... 16
Front-facing webcam .......................................................................................................................... 17
Power/volume button board ............................................................................................................... 18
System board ..................................................................................................................................... 19
6 Specifications .................................................................................................................................................. 22
7 Statement of Volatility ..................................................................................................................................... 23
Non-volatile memory usage ................................................................................................................ 25
Questions and answers ...................................................................................................................... 27
v
8 Power cord set requirements .......................................................................................................................... 29
Requirements for all countries ............................................................................................................ 29
Requirements for specific countries and regions ............................................................................... 29
9 Recycling ........................................................................................................................................................ 31
Index ................................................................................................................................................................... 32
vi
1 Product description
Category Description
Product Name HP 7 G2 1311 Tablet
Processor AllWinner® A33 ARM cortex-A7 1.20-GHz quad core soldered on-circuit (SOC) processor
Panel 7-in (1280×720), IPS, 5-point capacitive, TouchScreen
Graphics Mali400 MP2
Memory Supports 1-GB DDR3
Mass storage Supports an 8-GB Nand Flash drive
Audio and video Integrated, forward-facing speaker
One microphone
Supports MP3, WAV, Flac, and 3GP audio formats
2.0-MP, autofocus rear-facing webcam
0.3-MP, fixed-focus front-facing webcam
Supports MOV, MPEG4, VOB, FLV, DAT, MKV, and PMP video formats
Supports JPG, BMP, GIF, and PNG photo formats
Sensor Accelerometer
Wireless networking Integrated WiFi option: 802.11 b/g/n with 1 antenna
External expansion Integrated micro SD Card Reader expandable to 32-GB
Ports ●Audio: 3.5-mm headphone/microphone combo jack (supports North American-type
headset only)
●Micro USB 2.0 (supports charging)
Power requirements Supports a 3000-mAh, Li-ion battery (non-removable), USB charging battery
Supports an HP 5V-2A, USB, AC adapter with duck head DC plug and localized cable
plug support
Operating system Preinstalled: Android 4.2.2 (Android 4.3 if possible)
Serviceability End user replaceable part:
●HP 5V-2A AC adapter
●USB cable
●Wired headset
1
2 External component identification
Item Component Item Component
(1) Micro SD Card Reader slot (6) Front-facing webcam
(2) Microphone (7) Power button
(3) Micro USB port (8) Volume control buttons (2)
(4) Audio-out (headphone)/Audio-in
(microphone) jack
(9) Speaker
(5) Rear-facing webcam
2 Chapter 2 External component identification
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region,
and then follow the on-screen instructions.
Locating the serial number, product number, and model
number
The tablet serial number (1), product name (2), product model (3), and product number (4) are
located on the tablet bottom edge. This information is needed when travelling internationally or when
contacting support.
Locating the serial number, product number, and model number 3
Tablet major components
Item Component Spare part number
(1) Back cover (includes Wifi antenna) 785183-001
(2) Battery, 3000-mAh, Li-ion (includes cables) 777235-001
(3) Wifi antenna (included in back cover spare part kit, spare part number 785183-001)
(4) Microphone (included in system board spare part kit, spare part number 785191-001)
(5) 0.3-MP front-facing webcam (includes cable and double-sided adhesive): 785193-001
(6) Speaker (includes speaker and cables) 785190-001
(7) 2.0-MP rear-facing webcam for use on all tablet models (includes cable) 773139-001
(8) System board equipped with an AllWinner A33 ARM cortex-A7 1.20-GHz quad core
processor, 1.0-GB LP-DDR3 system memory and an 8.0-GB Nand flash drive
785191-001
4 Chapter 3 Illustrated parts catalog
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