HP Digital Sender 8100C Manuel de service

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HP Digital Sender 8100C

Administrator Guide

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Company 2000

Reproduction, adaptation, or

translation without prior written

permission is prohibited, except

as allowed under copyright

laws.

Publication number

C7707-90006

First Edition, April 1, 2000

Trademark credits

Adobe, the Adobe logo,

Acrobat, the Acrobat logo,

Adobe Circulate, and the Adobe

Circulate logo are trademarks of

Adobe Systems Incorporated.

CompuServe is a U.S.

trademark of CompuServe, Inc.

Microsoft, Windows, and

WindowsNTareU.S.registered

trademarks of Microsoft

Corporation. Pentium is a U.S.

registered product of Intel

Corporation.

LDAP code (libldap client library

and liblber encoding/decoding

library) used courtesy of

University of Michigan at Ann

Regents of the University of

All other products mentioned

herein may be trademarks of

their respective companies.

Warranty

The information contained in

this document is subject to

change without notice.

Hewlett-Packard makes no

warranty of any kind with

respect to this information.

HEWLETT-PACKARD

SPECIFICALLY DISCLAIMS

THE IMPLIED WARRANTY OF

MERCHANTABILITY AND

FITNESS FOR A PARTICULAR

PURPOSE.

Hewlett-Packard shall not be

liable for any direct, indirect,

incidental, consequential, or

other damage alleged in

connection with the furnishing or

use of this information.

NOTICE TO U.S.

GOVERNMENT

USERS: RESTRICTED

RIGHTS COMMERCIAL

COMPUTER SOFTWARE:

“Use, duplication, or disclosure

by the Government is subject to

restrictions as set forth in

subparagraph (c) (1) (ii) of the

Rights in Technical Data Clause

at DFARS 52.227-7013.”

Material scanned by this

product may be protected by

governmental laws and other

regulations, such as copyright

laws. The customer is solely

responsible for complying with

all such laws and regulations.

Safety information

WARNING!

Electrical shock hazard

To avoid electrical shock, use

only supplied power cords and

connect only to properly

grounded (3-hole) wall outlets.

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Contents

1 About the digital sender

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Environments and protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Network operating systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Dependency matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Paper handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Sending quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Distribution services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

2 Installing the digital sender

Installation process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

The configuration process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

E-Mail, I-Fax, and HP JetSend configuration . . . . . . . . . . . . . . . . . . . . . . .16

Extended and optional functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Assigning an IP address to the digital sender . . . . . . . . . . . . . . . . . . . . . .17

Preparing for configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Configure e-mail parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Configure I-fax parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Configure extended and optional parameters . . . . . . . . . . . . . . . . . . . . . 22

Test the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

HP Web JetAdmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

3 Administering

Summary of administrator activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Configuration menu parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Controlling security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Changing or setting administrator password . . . . . . . . . . . . . . . . . . . . . . 30

Erasing administrator password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Determining who can use the digital sender . . . . . . . . . . . . . . . . . . . . . . .31

Obtaining status and activity information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Job(s) state. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Revision page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Notification of e-mail delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

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Administrator tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Shutting down and restarting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Resetting to factory defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Checking the address book database . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Clearing the data base. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

B/W Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Creating and maintaining user profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Working with address books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Maintaining the Public Lists address book . . . . . . . . . . . . . . . . . . . . . . . . 44

Maintaining the Public E-mail address book . . . . . . . . . . . . . . . . . . . . . . 46

Maintaining user lists and addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Maintaining fax lists and numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Changing the contrast level of the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Upgrading the digital sender firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Backing up and restoring the digital sender. . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Backing up the digital sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Restoring the digital sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Cleaning the digital sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Digital Sender glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

4 Troubleshooting

Sources for information about problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Troubleshooting the digital sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

General digital sender troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Troubleshooting network problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Network interface card troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 62

5 Warranty and support information

Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . 63

Hewlett-Packard Year 2000 warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Replacement parts and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

HP customer support options worldwide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

HP support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Appendix A Specifications

Equipment specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Environmental ranges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Supported capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Declarations of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

German noise declaration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Index

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Introduction 5

1About the digital sender

Introduction

The HP Digital Sender 8100C can be directly connected to TCP/IP

networks. It converts black-and-white and color documents,

drawings, and photographs into electronic format and distributes

them directly to several types of destinations:

●e-mail addresses

●fax numbers

●HP JetSend-enabled printers

The unit includes a flatbed scanner and an automatic document

feeder (ADF) that can accept up to 25 pages.

Registered users can create their own address books of e-mail

addresses and combine e-mail addresses into personal distribution

lists. Users can also add fax numbers to public phone books. The

destinations and distribution lists can then be selected at the digital

sender control panel.

The administrator has the ability to create public e-mail destinations

and distribution lists and make them available to all users.

The HP Digital Sender 8100C supports LDAP (Lightweight Directory

Access Protocol), which allows you to find and use e-mail addresses

located on directory servers located elsewhere on a network (such as

the Internet) over a TCP/IP connection. See the HP digital sender

website for a list of global e-mail address books:

http://www.digitalsender.hp.com

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Installing the digital sender is simply a matter of making a few

connections and configuring a few network and e-mail parameters.

The digital sender operates as a stand-alone unit and does not

require network privileges to administer.

The HP JetDirect print server (network interface card) that comes

installed in the digital sender handles all protocol support for TCP/IP

and SMTP automatically.

Environments and protocols

Network operating systems

The HP Digital Sender 8100C must be directly connected to TCP/IP

network. A 10Base-T ethernet connection is provided by the network

interface card that comes installed in the digital sender.

Dependency matrix

The following table shows the HP Digital Sender 8100C services that

are available and their dependencies.

Dependency matrix

Service Dependencies

Send to e-mail An e-mail SMTP-MIME server directly connected

to a TCP/IP network that can be reached from the

digital sender (not a dial-up connection).

Send to Internet

fax An e-mail SMTP-MIME server directly connected

to a TCP/IP network that can be reached from the

digital sender (not a dial-up connection), and an

account with an Internet fax provider.

Send to an

HP JetSend-

enabled printer

A HP JetSend-enabled printer connected to the

network.

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Features 7

Features

Performance

For maximum scanning speeds, see “Equipment specifications” on

page 71.

Paper handling

The HP Digital Sender 8100C supports multiple paper sizes:

●Letter: 215.9 by 279 mm (8.5 by 11 inches)

●A4: 210 by 297 mm (8.3 by 11.7 inches)

●Legal (from the ADF only): 215.9 by 355.6 mm (8.5 by 14

inches)

Paper weight: 60 to 105 g/m2(16 to 28 lb.).

Up to 25 sheets of letter, A4, or legal paper can be stacked in the

ADF (maximum height of 3 mm, or 0.1 inches).

ADF paper sizes

Item Width Length

Maximum paper size 215.9 mm (8.5

inches) 355.6 mm (14

inches)

Minimum paper size 148.5 mm (5.9

inches) 210 mm (8.3

inches)

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Sending quality

The digital sender offers a choice of sending qualities at the control

panel. You can choose the most suitable quality for each type of job.

Sending qualities and destinations

Sending quality Type of document Destinations

B/W Document The original contains text that must

be clearly transmitted.

-Or-

The original is black and white.

E-mail

Fax

HP JetSend printer

Color Document The original has a mix of text and

images.

-Or-

The original has a mix of color and

black-and-white areas.

E-mail

HP JetSend printer

Color-B/W Photo The original is a photograph.

-Or-

The colors or shades of gray in an

image must be transmitted clearly.

E-mail

HP JetSend printer

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Features 9

Distribution services

The digital sender is capable of distributing documents to the

following types of destinations:

●e-mail addresses

●fax phone numbers (via fax Internet service)

●HP JetSend-enabled printers

E-mail destinations

The digital sender can send MIME-compliant e-mail messages to

Internet addresses. It uses SMTP-MIME to deliver these messages.

SMTP is independent of the network operating system on which your

e-mail server is running. The e-mail service is also compatible with

the DSN (Delivery Status Notification) standard.

ESMTP (Extended SMTP) is used if your server supports it. This

capability is automatically detected and configurable.

The document scanned at the digital sender becomes an attachment

to your e-mail message. Portable Document Format (.pdf) is the file

format most often used for the attachments, which gives recipients

the ability to both view and print them. You can obtain a free copy of

the Adobe®Acrobat®Reader from the Adobe Systems Incorporated

website (http://www.adobe.com).

Documents can also be scanned as TIFF (.tif), a graphics format

importable into most imaging and word processing programs. Text

scanned in B/W Document sending quality can also be read by OCR

programs.

Users can specify e-mail destinations at the control panel in several

ways:

●Select e-mail addresses from public or personal address books

already loaded in the digital sender.

●Use a special search feature to select e-mail addresses from an

LDAP (Lightweight Directory Access Protocol) server, if one has

been configured for use by the administrator.

●Type e-mail addresses manually.

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