Honeywell ATC928G3000 Mode d’emploi

Frequently Asked Questions evohome, Voice & Single Zone Thermostat

Boiler relay

‘double bound’ as

heating relay.

Relays positioned

too close together

or next to metal

items.

Ideally you

should simplify

the installation

however in

certain cases it is

possible to control

an S Plan plus

system

System conﬁgured

as S Plan or Y

Plan (no boiler

relay to control

heat demand).

evohome

Heating will

activate when

there is a hot

water demand.

Loss of

communication,

sluggish

response.

Fault log

communication

loss and restore.

S Plan Plus –

how do I control

more than one

heating zone

valve?

Why can’t I

adjust the

cycle rate and

minimum run

time?

If a system has been set up and the

Wireless Relay Boxes are moved to a

new function, the relay binding must be

cleared or it will continue to carry out its

original function. You may need to refer to

the wiring diagram in the Appendix of the

Installer Guide.

If you’re ﬁtting a Wireless Relay Box

(BDR91) to your boiler, zone valve or

Sundial valve Mount the Wireless Relay

Box on a non-metal surface at least 30cm

from your boiler, other wireless devices or

metal objects.

CAUTION ADVANCED APPLICATION*

Either wire both/all heating zone valves

into the Heating relay

(n.b. they will all open on a heat demand

from any zone)

Bind multiple relays in at Heating valve in

the Guided Conﬁg.

All relays need to be in listening mode

when the binding signal is sent from the

evohome controller.

(n.b. they will all open on a heat demand

from any zone).

Conﬁgure system as follows

Stored hot water and zoned heating

system. This system needs HR92s or other

zoning solutions for the radiators.

Product Issue Cause Resolution

NOTE!!

If a system has been set up and the Wireless Relay Boxes are

moved to a new function, the relay binding must be cleared or it

will continue to carry out its original function.

Frequently Asked Questions evohome, Voice & Single Zone Thermostat

This depends on

what device you

are using for local

override.

This is setup

in the installer

mode and is not

adjusted during

normal operation.

This is a

fundamental rule

with evohome.

Whenever there is

a heat demand in

a zone either the

heating valve relay

or boiler relay is

switched on.

evohome

Local Override

– why doesn’t

it show on main

schedule?.

Where is the

hot water

temperature

set?

Is there any way

that the BDR91

heating demand

relay could

be prevented

from activating

on individual

zones?

A wireless thermostat (e.g. DTS92E or

Y87RF) will apply the local override to the

entire zone and this will be shown on the

evohome central controller.

A wireless radiator thermostat (e.g.

HR92UK) will only override that device and

not the whole zone; it will not show up on

the evohome central controller.

Enter installer mode and go to

PARAMETER SETTINGS

Under Hot water Parameters you can

adjust the HOT WATER TEMPERATURE.

The only way you can avoid this is to setup

the evohome central controller with no

Boiler Demand (boiler relay).

No heating valve (at Sundial Valves level).

Product Issue Cause Resolution

Frequently Asked Questions evohome, Voice & Single Zone Thermostat

There are different

size and different

thread ﬁttings on

some competitors

TRVs.

To modify the

Optimisation

settings, enter

INSTALLER MENU

then:

evohome

The HR92

adaptor does

not ﬁt my TRV.

How to I access

and modify the

Optimisation

settings?

Supplied with HR92

standard adaptor ﬁts on most currently

manufactured TRV’s with an M30 x 1.5mm

thread.

optional adaptor allows Honeywell HR92

Radiator Controllers to ﬁt Danfoss RA

TRV’s.

Optional accessories

(must be ordered separately)

ACH28 adaptor allows Honeywell HR92

Radiator Controllers to ﬁt TRV’s with an

M28 x 1.5mm thread.

AOV30 adaptor allows Honeywell HR92

Radiator Controllers to ﬁt TRV’s with an

M30 x 1.0mm thread.

EVA1-Danfoss adaptor allows Honeywell

HR92 Radiator Controllers to ﬁt Danfoss

RAV and RAVL TRV’s.

PARAMETER SETTINGS

OPTIMISATION

You can make multiple selections.

Press the green tick to conﬁrm and exit.

Product Issue Cause Resolution

Frequently Asked Questions evohome, Voice & Single Zone Thermostat

evohome I have bound my

Gateway to my

evohome but it

only shows me

a Single Zone

on the app?

There has been an issue when

binding the Gateway to your evohome

Controller, follow the process below

and this will rectify your issue.

Clear gateway binding (very important)

press and hold gateway button (under

base) for >5 seconds until RF LED (middle)

goes out.

>>> Customer should now remove

power from the gateway, wait a few

seconds, then reconnect power.

Clear gateway binding at evohome

Controller

Press and hold “SETTINGS” button

on home screen for >5 seconds until

“SYSTEM CONFIGURATION” screen

appears.

Press green tick to proceed to

“INSTALLATION MENU”

Press “SYSTEM DEVICES” button

Press “REMOTE GATEWAY” button

Press “NO REMOTE GATEWAY” button”

Press back arrow button to return to

“INSTALLATION MENU”

Put gateway in to binding mode

Press gateway button for ~1 second until

RF LED starts ﬂashing green.

Bind evotouch to gateway

From “INSTALLATION MENU” screen:

Press “ADD GATEWAY” button

Press green BIND button in the centre of

the screen.

If binding is successful, the evotouch will

show “SUCCESS” screen, and gateway RF

LED will go solid green.

If binding is unsuccessful, repeat ALL

steps.

Please wait 5 minutes before checking

that the APP has all the correct zone

information.

Product Issue Cause Resolution

Frequently Asked Questions evohome, Voice & Single Zone Thermostat

evohome

I want to

change the

order of the

Zones on the

app but I can’t.

I want my

evohome

to display

the Outside

Temperature.

I found the

outside

temperature

sensor setting,

can I still use it?

When I launch

the Total

Connect app,

it asks for an

Activation Code,

Phone Number

and PIN.

Where do I ﬁnd

these?

The zone ordering is not synchronized by

the system. Changing the zone order on

the evohome will not be reﬂected on the

app, and vice versa.

The display of the outside temperature

weather on the evohome device is

not available right now. For users who

are keen to know the current weather

information, we have invested in ensuring

this is displayed on the TCC app, including

a 3 day weather forecast which gives far

more detail.

The lack of outside temperature display

has NO impact on the control algorithms

and fuzzy logic. Honeywell are committed

to continually bring improvements where

possible. Displaying outside weather on

the evohome display is on the development

plan and could feature in the future system

updates.

The advanced settings do allow for legacy

evohome/hometronic users to include

the HB85 weather sensor, to be used

with the evohome. This has NO impact

on the control algorithms and fuzzy logic.

Honeywell are committed to continually

bring improvements where possible.

Displaying outside weather on the

evohome display is on the development

plan and could feature in the future

updates.

You have not downloaded the correct

app, please visit the Google Playstore or

the Apple App Store and search for Total

Connect Comfort and select the European

Version of the App.

Product Issue Cause Resolution

Frequently Asked Questions evohome, Voice & Single Zone Thermostat

evohome

evohome/

Single

Zone/

Voice

evohome

How do I bind

in a Single Zone

Thermostat as

a Sensor for

my evohome

installation?

The Windows

app is not

functioning

properly.

When I attempt

to login to

the app I get

“Authentication

Failed”.

What valve

bodies do I need

to order for my

HR92’s?

On the evohome Controller

1 Press and hold “Settings” for 5 seconds

2 Press the green tick

3 Press ZONE SETTINGS

4 Press EDIT ZONE

5 Press on the required zone

6 Press the button next to “Sensor:”

7 Press REMOTE RF DEVICE’S SENSOR

On the Single Zone Thermostat

8 Power up the Single Zone Thermostat

9 Press and hold on the left touch zone

(just below and to the left of the display)

for approximately 10 seconds until a

ﬂashing ‘Bo’ is displayed

10 Turn the dial clockwise until a ﬂashing

‘Co’ is displayed

11 Press the left touch zone once to

send the binding signal to the evohome

Controller (you should receive a message

on the evohome Controller to say the

binding signal was received).

The app you are contacting us about is

not from Honeywell or been developed by

Honeywell. Please contact the publisher for

support.

This happens when the user downloads

the incorrect app (North American Version),

make sure you are downloading the Total

Connect Comfort Europe App. If the correct

app has been downloaded and the issue is

still presenting itself, please escalate with

Consumers registered email address.

If you need to order valve bodies for your

HR92’s then you can order our V120-15A

(angled valve body) or our V120-15S

(straight valve body).

Multi Zone ATC928G3000 Evohome Connected Programmable Thermostat (Spare) Wireless Class VIII 5%

ATP921R3100 Evohome Connected Programmable Thermostat (Base Pack)` Wireless Class VIII 5%

Connected Digital TH9320WFV8004 Connected Voice Programmable Thermostat Wired Class IV 2%

Room Thermostat Y87RF2024 Low Voltage Thermostat (Connected with RFG100) Wireless Class V 3%

Product Issue Cause Resolution

Thermostat Honeywell Description Product ErP %

Product Group Part Number Type Class

Frequently Asked Questions evohome, Voice & Single Zone Thermostat

“Unfortunately we are unable to support products that are bought outside the current approved

countries of supply or products that are not certiﬁed for use within that country. Moreover we would

actively discourage any intention to use or install as non-certiﬁed products are not manufactured or

tested to local requirements and could deliver a poor experience or possibly even be dangerous. Please

work with a locally recognised Honeywell supplier to source a product that is local and certiﬁed for use.“

For further information on any Honeywell heating control product please visit

www.honeywelluk.com.

This FAQ sheet is for guidance only and at the time of production represented the latest information

available to Honeywell from various sources. Honeywell reserves the right at any time and without

notice to change any product, speciﬁcation or any other information contained in this publication and

cannot accept any responsibility for loss or damage arising out of any errors that may inadvertently be

contained herein.

Honeywell Control Systems, Honeywell House, Skimped Hill Lane,

Bracknell, Berkshire RG12 1EB

evohome I am receiving

an email

advising that

my Gateway

(RFG100) has

lost comms

with the Server

or evohome.

1. Is the lost communication happening

frequently and ﬁxes itself every time?

- Action: Via Internet Service Provider

- Impact: TCC functions as it is

supposed to by reporting when it does

not hear from the gateway for more

than 15 minutes

2. Has the lost communication happened

and the internet LED (left) on the

gateway shows RED or ORANGE

(meaning communication has not been

restored)?

- Action: The user can reboot (power

cycle) the wireless router so that it

restarts fresh

- Impact: after the reboot, the

communication should be restored

3. Has the lost communication happened

and the internet LED (left) on the

gateway shows GREEN (meaning

communication supposedly restored)?

- Action: The user can force the lost

communication to really take place

by unplugging the gateway from the

router for 20 minutes and plugging it

back in

- Impact: forcing the lost

communication to take place and

clearing it should erase the alarm

- Action: if this does not work, submit

registered email address Consumer

Support.

Product Issue Cause Resolution

EN1H-2593-UK01 R0915

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