Hitron CODA-4589 Manuel utilisateur

Before connecting your new Home Phone modem

If you are replacing an existing modem that has a security sleeve on the coaxial cable, please follow these

instructions for using the unlocking tool to disconnect the coaxial cable from the modem. If your modem allows

you to unscrew the coaxial cable by hand, you do not need to use the unlocking tool.

For homes that have an alarm system connected through your phone or Internet connection, we recommend

you notify the alarm company prior to disconnecting your modem to avoid any false alarms.

Installation and replacement

You can follow the same procedure for the installation of a new Home Phone modem, or to replace an existing one.

Gather the following items to facilitate the installation and replacement of your equipment.

Modem Coaxial Cable Ethernet Cable Power Cord

Thank you for being a Cogeco subscriber. This guide will assist you in connecting your new Home Phone modem.

Caution: While you are replacing your Home Phone modem, your Phone and Internet services will not be

operational. Although the process will only take a few minutes, we recommend you perform the procedure

when your household is not actively using the Home Phone or Internet service.

Align the unlocking tool with the cable.

Push tool down towards security sleeve until firmly

connected.

Using the tool handle, rotate counter-clockwise until the

cable is separated from the modem.

Remove the security sleeve.

Disconnect any telephone cords, Ethernet cables and

phone cables from the back of the modem.

Guide to installing/replacing

your Home Phone Hitron

CODA-4589 modem

Coaxial Unlocking

Tool*

Canada Post Return

Label*

*Unlocking Tool and Return Label only provided for modems being replaced.

Installing/replacing your Home Phone modem

Connecting the modem

Guide to installing/replacing

your Home Phone Hitron

CODA-4589 modem

Locate a coaxial wall outlet. If you are using Cogeco’s Wi-Fi service,

we suggest choosing an outlet that is centralized in your home for

the best possible Wi-Fi coverage.

Connect the coaxial cable provided from the wall outlet to the cable

connector at the rear of the modem. Firmly hand-tighten the cables

to avoid damaging the connectors.

Connect the power cord to the modem and to an active electrical

outlet. This will start the synchronization process. It can take up to

20 minutes for the modem to get online.

The online light on the front of your modem will blink green while it

is synchronizing. Once the process is complete, the online indicator

light will turn solid green.

If you do not see the correct indicator light pattern after 20

minutes, try moving your modem to another coaxial outlet in

your home and repeat the above process. For further support,

see the troubleshooting section at the end of this guide.

Connecting your telephone to the modem

If you are not subscribed to Cogeco’s Home Phone service, skip to step 5.

If your phone uses an electrical power supply, ensure this is

connected to the base of your phone.

Connect a telephone wire (not provided) from the base of your

phone, and connect the other end of the wire to the phone jack on

the back of the modem. The phone jack located at the top of the

modem is used for Line 1.

If you subscribe to 2 telephone lines, you can attach a second

telephone to the Line 2 phone jack.

Obtaining your Wi-Fi credentials

Guide to installing/replacing

your Home Phone Hitron

CODA-4589 modem

Connecting your Internet service

If you do not require a hard-wired Internet connection, you can skip this step.

To obtain your Wi-Fi credentials, refer to the sticker found behind

your modem. There, you will find your default wireless network name

(SSID) and the password to join the network.

To validate your Internet connection, connect to your wireless

network with your wireless device using the default name

and password.

Note: The image above is an example only.

View your modem’s sticker for your Wi-Fi details.

Model Name / modéle: CODA-4589

Wi-Fi network name (2.4GHz/6GHz SSID) /

Nom du réseau Wi-Fi: Cogeco-F4360

Default Wi-Fi password / Mot de passe

Wi-Fi par défaut : 2CADDCOGECO

P/N: 1521900008N0

S/N: 2521830F2002

MAC (Modem): F81D0FCF4360

eMTAMAC: F81D0FCF4361

Model Name / modéle: CODA-4589

Wi-Fi network name (2.4GHz/6GHz SSID) /

Nom du réseau Wi-Fi: Cogeco-F4360

Default Wi-Fi password / Mot de passe

Wi-Fi par défaut : 2CADDCOGECO

To create a hardwired connection to your device,

connect one end of the Ethernet cable to your

device’s Ethernet port.

Connect the other end of the Ethernet cable to

one of the Ethernet ports on the back of the

modem.

You can repeat this process on up to 3 additional

devices if required.

Obtaining your phone number

If you have forgotten what phone number you have been assigned, dial 21# from your Cogeco home phone and a

message will provide you with your phone number.

Guide to installing/replacing

your Home Phone Hitron

CODA-4589 modem

RETURNING YOUR MODEM TO COGECO

If your modem has been replaced, we ask that you return it to Cogeco to be recycled. Place your old

modem, unlocking tool and the power cable in a box. Return to your nearest Canada Post location, using

the Canada Post return shipping label provided. You may use the cardboard box that you received your

replacement modem in to return the equipment, or provide your own cardboard box. Ensure that you

provide your return package within 5 business days to avoid potential unreturned equipment charges.

TECHNICAL SUPPORT

For additional support, please contact us:

Ontario: 1-855-701-4881 Quebec: 1-800-695-9885

cogeco.ca/support

FAQs

For additional information on the external backup battery, please consult the Cogeco FAQs page:

cogeco.ca/battery

Self-serve options available on My Account

View and reschedule

technician

appointments

Manage your bills

online

Access your Home

Phone usage details

Download Cogeco

Security to protect

your devices

View your Internet

usage

Troubleshooting

Guide to installing/replacing

your Home Phone Hitron

CODA-4589 modem

Error Cause Solution

No available coaxial outlet to

connect the modem

Contact Cogeco technical support

to arrange for a technician to

complete a professional installation.

Installation charges may apply.

No lights on the front of the

modem

Electrical power problem Check the power connections on

the modem. Ensure the electrical

outlet being used is functional.

If you are using a power bar,

attempt plugging the modem

directly into the electrical outlet on

the wall.

The online light on the modem

does not turn green after 20

minutes of being connected

The coaxial outlet where the

modem was connected may not

be active

Try moving the modem to another

coaxial outlet in your home and

repeat step 3 (Installing/replacing

your modem).

If the coaxial outlet’s location is not

convenient, please contact Cogeco

to request an appointment from

a technician to install the service.

Installation charges may apply.

No dial tone when using the

phone

Your phone is connected to the

incorrect telephone jack on the

modem

Ensure your phone is connected to

the upper phone jack on the back

of the modem. The lower phone

jack is only active for subscribers

with 2 phone lines.

My TiVo system is not working

after replacing my modem

A “repeat guided setup” process

needs to be run on your TiVo

gateway

Contact Cogeco technical support

for assistance on performing the

“repeat guided setup” process.

Phone equipment must stay at the same address where it was initially installed in order to allow 911 to associate the call

with the correct address in the event of an emergency. New generation phone equipment does not include an external

backup battery. Sold separately with any subscription to an UltraFibre 60 and higher Internet package.

Autres manuels pour CODA-4589

Table des matières

Autres manuels Hitron Modem

Hitron

Hitron CODA Manuel utilisateur

Hitron

Hitron CGNM-3550 Manuel utilisateur

Hitron

Hitron CGN01A Manuel utilisateur

Hitron

Hitron CGNVM-2559 Series Manuel utilisateur

Hitron

Hitron CGN Manuel utilisateur

Hitron

Hitron CGNM 3550 Manuel utilisateur

Hitron

Hitron CODA56 Manuel utilisateur

Hitron

Hitron CGNM-3550 Manuel utilisateur

Hitron

Hitron CDA-RES Manuel utilisateur

Hitron

Hitron CGN2 Manuel utilisateur

Hitron

Hitron 4589 Guide de l'utilisateur

Hitron

Hitron CODA-4589 Manuel utilisateur

Hitron

Hitron E31N2V1 Manuel utilisateur

Hitron

Hitron CDA3-35 Manuel utilisateur

Hitron

Hitron CDA3-35 Manuel utilisateur

Hitron

Hitron CODA56 Manuel utilisateur

Hitron

Hitron CGNV5 Manuel utilisateur

Hitron

Hitron CHITA Manuel utilisateur

Hitron

Hitron CGNVM Series Manuel utilisateur

Hitron

Hitron CDA3-20 Manuel utilisateur

Hitron

Hitron 4589 Guide de l'utilisateur

Hitron

Hitron CGNV Manuel utilisateur

Hitron

Hitron CDA3-20 Manuel utilisateur

Hitron

Hitron CGN Manuel utilisateur

Manuels Modem populaires d'autres marques

Davicom

Davicom DM562AP Manuel utilisateur

EpiValley

EpiValley TATA indicom SXC-1080 Manuel utilisateur

Zte

Zte WiMAX Manuel utilisateur

Intelimax

Intelimax MA-2060 Manuel utilisateur

SMC Networks

SMC Networks D3CM1604V Manuel d'utilisation et d'entretien

Telstra

Telstra Wi-Fi 4G Advanced Pro X Manuel utilisateur

Thrane&Thrane

Thrane&Thrane imarsat EXPLORER 300 Manuel utilisateur

Samsung

Samsung AceLink SAM-335A Manuel utilisateur

Enfora

Enfora Enabler-G Guide de configuration rapide

iRZ

iRZ ATM2-232 Manuel utilisateur

Zhone

Zhone 6310 Manuel utilisateur

Paradyne

Paradyne Hotwire 7976 Manuel utilisateur

US Robotics

US Robotics 3453C Manuel utilisateur

MaxTech

MaxTech Plug & Play Internal Voice/FAX/Data/SVD... Manuel utilisateur

Zte

Zte MF823 Manuel utilisateur

Four-Faith

Four-Faith F1403 Manuel utilisateur

Sierra Wireless

Sierra Wireless AIRLINK MP595W Manuel utilisateur

Gemtek

Gemtek WiMAX WIXFBR-103 Manuel utilisateur