HID Fargo DTC4500 Manuel utilisateur

15370 Barranca Parkway

Irvine, CA 92618-2215

USA

DTC4500 User Guide

P/N: L001444

rights reserved.

Exclusive permission is granted to authorized resellers of HID Global products to reproduce and

distribute this copyrighted document to authorized HID Global customers, who have signed a no

disclosure agreement regarding the restricted, proprietary use of said document.

The revision number for this document will be updated to reflect changes, corrections, updates and

enhancements to this document.

Revision Control

Number Date Document Title

Revision 1.0 March 2010 DTC4500

Card Printer/Encoder User Guide

Trademarks and Disclaimers

HID, HID Global, and Fargo are the trademarks or registered trademarks of HID Global Corporation in

the U.S. and other countries.

The information contained in this document is provided AS IS without any warranty.

HID Global hereby disclaims all warranties and conditions with regard to the information contained

herein, including all implied warranties of merchantability, fitness for a particular purpose, title and non-

infringement.

In no event shall HID Global be liable, whether in contract, tort or otherwise for any indirect, special or

consequential damages arising from the use of the information contained in this document.

Any questions regarding changes, corrections, updates or enhancements to this document should be

forwarded to:

Hid Global

Support Services

6533 Flying Cloud Drive

Eden Prairie, MN 55344 (USA)

(866)607-7339 Ext #6

FAX: (952) 946-8492

www.hidglobal.com

DTC4500 Card Printer/Encoder User Guide 2

Table of Contents

DTC4500 User Guide______________________________________________________________________ 1

Section 1: Specifications ___________________________________________________________________ 5

Regulatory Compliances ___________________________________________________________________________5

Agency Listings__________________________________________________________________________________6

United States__________________________________________________________________________________6

Canada ______________________________________________________________________________________6

Safety Messages (review carefully)___________________________________________________________________7

Environmental Protection (China-RoHS) ______________________________________________________________8

Traditional Chinese RF Emissions and Safety Statements _______________________________________________8

Simplified Chinese _____________________________________________________________________________9

Technical Specifications __________________________________________________________________________ 10

Functional Specifications__________________________________________________________________________13

Printer Components: Print Ribbons _______________________________________________________________13

Ribbon Types/Count Table______________________________________________________________________14

Printer Components: Blank Cards ________________________________________________________________ 15

Section 2: Setup and Installation Procedures_________________________________________________ 16

Choosing a Good Location ________________________________________________________________________16

About Moisture Condensation ___________________________________________________________________16

Unpacking and Inspection_______________________________________________________________________16

Installing the Print Ribbon Cartridge (DTC4500) _______________________________________________________ 17

Installing the Ribbon___________________________________________________________________________17

Installing Blank Cards into the Card Hopper (DTC4500)_________________________________________________19

Using the Single and Dual Hopper ________________________________________________________________19

Setting the Card Size for CR79 and CR80_____________________________________________________________23

Connecting the Printer power ______________________________________________________________________27

Section 3: Print Driver Installation_________________________________________________________ 28

Driver Installation Instructions _____________________________________________________________________28

Section 4: Printer Preferences Tab Functions ________________________________________________ 29

|contextid=30 Using the Card tab __________________________________________________________________29

Using the Toolbox Options ________________________________________________________________________ 30

|contextid=150 Using the Configuration Tab __________________________________________________________31

|contextid=151 Selecting the Calibrate Laminator tab____________________________________________________32

Using the Event Monitoring Group Box ______________________________________________________________34

Reviewing the Ribbon Low message ______________________________________________________________34

|contextid=152 Selecting the Calibrate Ribbon tab ______________________________________________________35

|contextid=154 Selecting the Clean Printer tab _________________________________________________________37

|contextid=155 Selecting the Advanced Settings tab_____________________________________________________38

|contextid=40Using the Device Options tab ___________________________________________________________46

|contextid=50Using the Image Color tab______________________________________________________________49

|contextid=51Using the Image Calibrate tab ___________________________________________________________52

|contextid=70Using the Magnetic Encoding Tab________________________________________________________ 53

Using the Magnetic Encoding Tab – ISO Standards___________________________________________________ 54

Using the Magnetic Encoding Tab – Custom Encoding or Raw Binary Encoding Mode ______________________56

Reviewing the ISO Track Locations_______________________________________________________________57

Reviewing the Sample String ____________________________________________________________________58

Sending the Track Information ___________________________________________________________________59

Reviewing the ASCII Code and Character Table _____________________________________________________60

|contextid=80Using the Lamination tab ______________________________________________________________ 62

|contextid=90 Using the Overlay / Print Area tab _______________________________________________________62

DTC4500 Card Printer/Encoder User Guide 3

|contextid=100Using the K Panel Resin tab ___________________________________________________________66

|contextid=120Using the Printer Info tab______________________________________________________________69

Section 5: Selecting the Fluorescent Panel Ribbon Type________________________________________ 70

Creating a Custom Fluorescent Image (using the YMCFKO Ribbon)_____________________________________ 70

Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Application ________________________72

Section 6: System Overview- Troubleshooting________________________________________________ 76

Reviewing the DTC4500 Sequence of Operations ______________________________________________________76

Reviewing the DTC4500 Sequence of Operations ____________________________________________________77

Section 7: Troubleshooting________________________________________________________________ 78

Printer Error Button and Display Message Table _______________________________________________________78

Using the Error Message Table _____________________________________________________________________80

Troubleshooting with the Error Message Table_________________________________________________________ 82

Printer Specific Tools (DTC4500)___________________________________________________________________ 92

Additional Printer Specific Tools (DTC4500) _______________________________________________________93

Section 8: Cleaning ______________________________________________________________________ 94

Safety Messages (review carefully) _______________________________________________________________94

DTC4500 Card Printer/Encoder Cleaning Kit _______________________________________________________ 95

Printhead Cleaning ____________________________________________________________________________96

Cleaning the Platen and the Card Feed Rollers_______________________________________________________ 97

Cleaning the Printer’s Interior____________________________________________________________________99

Cleaning the Printer’s Exterior ___________________________________________________________________99

Section 9: Firmware Upgrades____________________________________________________________ 100

Upgrade the Printer Firmware_____________________________________________________________________ 100

Section 10: HID Global Technical Support__________________________________________________ 103

Reading the Serial Numbers on a Fargo Printer _______________________________________________________104

Appendix A ____________________________________________________________________________ 105

Using the Defined Area Option____________________________________________________________________105

Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench _________________________ 106

DTC4500 Card Printer/Encoder User Guide 4

Section 1: Specifications

The purpose of this section is to provide you with specific information on the Regulatory Compliances,

Agency Listings, Technical Specifications and Functional Specifications for the DTC4500 Card Printer

User Guide.

Regulatory Compliances

Term Description

CSA

(cUL)

The Printer manufacturer has been authorized by UL to

represent the Card Printer as CSA Certified under CSA

Standard C22.2 No. 60950-1-03.

File Number: E145118

FCC The Card Printer complies with the requirements in Part 15 of

the FCC rules for a Class A digital device.

EMC The Card Printer has been tested and complies with EN55022 /

CISPR 22 Class A: and EN55024 standards.

(Note: Based on the above testing, the Printer manufacturer

certifies that the Card Printer complies with current EMC

directive 2004/108/EC of the European Community and has

placed the CE mark on the Card Printer.)

License Number: J99032510

UL The Card Printer is listed under UL IEC 60950-1 (2001)

INFORMATION TECHNOLOGY EQUIPMENT

(Note: This product is intended to be supplied by a Listed

Power Unit marked Class 2 and rated for 24 V dc, 3.7 to 5A.)

File Number: E145118

Environmental Power supply Efficiency level IV, RoHS, China RoHS

DTC4500 Card Printer/Encoder User Guide 5

Agency Listings

Term Description

Emissions

Standards CE, FCCPart 15 Class A, CRC c1374, CISPR22 Class A,

EN55022, EN55024,

EN61000-3-2, EN61000-3-3,

Safety Standards UL IEC 60950-1 (2001), CSA C22.2 No. 60950-1-03.

United States

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference.

(2) This device must accept any interference received, including interference that may cause undesired

operation.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against

harmful interference when the equipment is operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance

with the instruction manual, may cause harmful interference to radio communications. Operation of this

equipment in a residential area is likely to cause harmful interference; in which case, you will be required

to correct the interference at his own expense.

Reference the Safety Messages in this document.

Canada

This Class A digital apparatus complies with Canadian ICES-003.

C’et appareil numerique de la classe A est comforme a la norme NMB-003 du Canada.

Caution: Changes or modifications not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

DTC4500 Card Printer/Encoder User Guide 6

Safety Messages (review carefully)

Symbol Critical Instructions for Safety purposes

Danger:

Failure to follow these installation guidelines can result in death

or serious injury.

Information that raises potential safety issues is indicated by a

warning symbol (as shown to the left).

•To prevent personal injury, refer to the following safety

messages before performing an operation preceded by this

symbol.

•To prevent personal injury, always remove the power cord prior

to performing repair procedures, unless otherwise specified.

•To prevent personal injury, make sure only qualified personnel

perform these procedures.

Caution:

This device is electrostatically sensitive. It may be damaged if

exposed to static electricity discharges.

Information that raises potential electrostatic safety issues is indicated

by a warning symbol (as shown to the left).

•To prevent equipment or media damage, refer to the following

safety messages before performing an operation preceded by this

symbol.

•To prevent equipment or media damage, observe all

established Electrostatic Discharge (ESD) procedures while

handling cables in or near the Circuit Board and Printhead

Assemblies.

•To prevent equipment or media damage, always wear an

appropriate personal grounding device (e.g., a high quality wrist

strap grounded to avoid potential damage).

•To prevent equipment or media damage, always remove the

Ribbon and Cards from the Printer before making any repairs,

unless otherwise specified.

•To prevent equipment or media damage, take jewelry off of

fingers and hands, as well as thoroughly clean hands to remove

oil and debris before working on the Printer.

DTC4500 Card Printer/Encoder User Guide 7

Environmental Protection (China-RoHS)

Environmental Protection Use Period is based on the product being used in an office environment.

Traditional Chinese RF Emissions and Safety Statements

經型式認證合格之低功率射頻電機,非經許可,公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特

性及功能。低功率射頻電機之使用不得影響飛航安全及干擾合法通信;經發現有干擾現象時,應立即停用,並改善至無

干擾時方得繼續使用。前項合法通信,指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、

科學及醫療用電波輻射性電機設備之干擾。

DTC4500 Card Printer/Encoder User Guide 8

Simplified Chinese

如何使用本手册

实际上,DTC4500 证卡打印机用户指南

是一本整个证卡打印机的故障排除和服务手册。本手册旨在帮助安装人员和技术人员快速有效地查找相关

过程、组件和术语。安装人员或技术人员可根据自己的喜好,高效地使用本手册的电子文档或纸面文档。

安全消息(请仔细阅读)

符号安全事项的重要说明

危险:

如果不遵循这些安装指南进行操作,可能会导致重伤,甚至死亡。

可能引发安全问题的信息由警告符号(如左图所示)来表示。

为了确保人身安全,在执行前面带有此符号的操作之前,请先阅读下面

的安全消息。

为了确保人身安全,除非另有规定,否则在执行维修过程前,始终应断

开电源。

为了确保人身安全,只能由有资格的人员执行这些过程。

安全消息(请仔细阅读)

符号安全事项的重要说明

小心:

此设备为静电敏感设备。如果暴露在静电电流下,可能会损坏设备。

可能引发静电安全问题的信息由警告符号(如左图所示)来表示。

为了防止设备或介质受损,在执行前面带有此符号的操作之前,请先阅

读下面的安全消息。

为了防止设备或介质受损,请在处理电路板和打印头部件中或附近的

电缆时,遵守所有规定的静电放电 (ESD) 过程。

为了防止设备或介质受损,请始终佩带适当的个人接地设备(例如,已

接地避免出现潜在损坏的高质量腕带)。

为了防止设备或介质受损,除非另有规定,否则在执行任何维修过程前

,始终应将色带和证卡与打印机分离。

为了防止设备或介质受损,在操作打印机前,请取下手指和手上的珠宝

饰物,并将手上的油渍和污渍彻底清洗干净。

DTC4500 Card Printer/Encoder User Guide 9

Technical Specifications

Term Function

Print resolution •300 x 300 dpi(11.8 dots/mm)

•Up to 16.7 million colors, Monochrome

Printer Memory 16MB RAM

Print Area CR-80 (3.375"L x 2.125"W / 85.6mmL x 54mmW)

Print Method Dye Sublimation/Resin Thermal Transfer

Printer Driver &

System

Requirements

•Windows XP, Server 2003 and 2008, Vista 32-bit and 64-bit

compliance, Linux distributions-Red Hat, open

•SUSE, SUSE Enterprise, Ubuntu, Fedora Core

•Mac OS X version 10.0 to 10.5

•x86 based PC or compatible, Windows 2000, Windows XP,

Windows 2003, 500MHz computer with 256MB of RAM or

higher, 500MB free hard disk space or higher

Fargo E-card

Software

Development Kit

Support with developed Fargo E-card Software Development Kit

(SDK).

DTC4500 Card Printer/Encoder User Guide 10

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