Hayes USB Modem Manuel utilisateur

USB Modem User Guide

NOTICE

This document contains proprietary information protected by copyright, and

this User’s Manual and all the accompanying hardware, software, and

documentation are copyrighted. All rights are reserved. No part of this

document may be photocopied or reproduced by mechanical, electronic, or

other means in any form.

The manufacturer does not warrant that the hardware will work properly in

all environments and applications, and makes no warranty and representa-

tion, either implied or expressed, with respect to the quality, performance,

merchantability, or fitness for a particular purpose of the software or docu-

mentation. The manufacturer reserves the right to make changes to the

hardware and User’s Manual content without obligation to notify any person

or organization of the revision or change.

All brand and product names are the trademarks of their respective owners.

Contents

INTRODUCTION .................................................................... 5

WHAT YOU NEED TO USE YOUR FAXMODEM................................ 5

INSTALLING YOUR USB FAXMODEM ................................ 6

INSTALLING THE DRIVERS ........................................................... 6

CONNECTING THE FAXMODEM TO YOUR COMPUTER..................... 7

CONFIRMING THE INSTALLATION .................................................. 8

INSTALLING THE MODEM’S COMMUNICATIONS SOFTWARE............ 9

CHANGING YOUR COUNTRY SETTING ........................... 10

REMOVING YOUR USB FAXMODEM................................ 11

IMPORTANT INFORMATION ABOUT V.92 MODEMS...... 12

FIRMWARE UPGRADES.............................................................. 13

INDICATOR LIGHTS............................................................ 14

COMMUNICATING WITH YOUR FAXMODEM .................. 15

ACCESSING THE INTERNET ........................................................ 15

MAKING THE MOST OF THE FAX FEATURES ................................ 15

COMMUNICATION SETUP OPTIONS............................................. 16

INITIALIZATION STRINGS AND AT COMMANDS............................. 17

USING VIDEO............................................................................ 18

TROUBLESHOOTING ......................................................... 19

PLUG AND PLAY SETUP PROBLEMS WITH WINDOWS .................. 19

OTHER TROUBLESHOOTING TIPS............................................... 22

APPENDIX A: REMOVING AN INTERNAL MODEM ......... 30

APPENDIX B: REGULATORY INFORMATION.................. 31

APPENDIX C: REFERENCE INFORMATION .................... 35

Introduction 5

Introduction

This Modem User Guide expands the Quick Start included with your

faxmodem package and contains all the information you should need

to use and troubleshoot your new modem. The Table of Contents

shows the various useful sections of this User Guide.

What You Need to Use Your Faxmodem

Make sure that you have received the following items in addi-

tion to this manual:

•USB faxmodem

•Phone cord

•USB cable

•CD-ROM disc or floppy diskette containing installation software

and communications software.

You also need the following:

•IBM PC-compatible Pentium® 133 or faster (or equivalent), with

16 megabytes of RAM equipped with either a USB port or a PCI

USB adapter

•An available USB port on your computer

•Windows® 98, Me, or 2000 or equivalent operating system

•For software supplied on a CD-ROM disc, a CD drive

•A telephone jack to plug the modem into, so the modem can dial

out and receive calls.

6 USB Modem Installation Guide

Installing Your USB Faxmodem

Note: If you have a PC and are replacing an existing internal mo-

dem, turn to Appendix A: Removing an Internal Modem

(page 30) for instructions.

Installing the Drivers

We have streamlined the installation of your modem by including an

InstallShield® program. You must first run this program before

you connect your faxmodem hardware.

Follow these steps.

1Your computer should be turned on. Close any applications

you have running.

Insert the CD-ROM disc that came with your faxmodem into

your CD-ROM drive. The CD-ROM disc should automati-

cally start after a few seconds and display an installation

screen.

If the CD does not auto-run:

•Click the

My Computer icon on your desktop; then

double-click the icon for your CD-ROM drive. If the in-

stallation program doesn’t start right away, double-click

launch.exe or setup.exe.

2When the installation screen appears, click Install Drivers

and then Install USB Drivers. The installation program will

run and automatically copy driver files to your hard drive.

Click Finish.

3Continue with the instructions for Connecting the Faxmo-

dem to Your Computer below.

Installing your USB Faxmodem 7

Connecting the Faxmodem to Your Computer

1Find the serial number of your faxmodem on the bottom of

the case, just under the bar code. Write the number in the

Reference Information table on the last page of this manual.

2Shut down your computer.

3Connect the USB cable by plugging the cable’s square end

into the USB jack on the back of the modem. Plug the other

rectangular end into the USB connector on your computer.

4Turn your computer back on.

Note to Windows 2000 users: You may see a dialog box

stating Digital Signature Not Found. You can safely ig-

nore this message and click Yes.

5Connect the phone cord. Plug one end of the cord into the

phone jack on the back of the modem. Plug the other end

into the wall jack just as you would a telephone. See the

following illustration.

8 USB Modem Installation Guide

6On the front of the modem, the ON light should go on, indi-

cating that the faxmodem is ready for use.

Note: If the computer goes into power-save mode (also

referred to as “ going to sleep” ), the modem’s ON light will

go off. The light will go on automatically whenever the mo-

dem is in use.

Confirming the Installation

1Turn your computer back on.

From the computer’s desktop, go to Start | Settings | Con-

trol Panel and double-click the Modems icon. For Win-

dows 2000, double-click the Phone and Modems icon and

then click the Modems tab.

•When prompted, enter your location information.

•Click the entry for your modem and then click Proper-

ties.

•Set the

Maximum speed to the highest speed available

(probably 115,200). This sets the speed at which the

computer communicates internally with the modem.

2Click the Diagnostics or Modem tab and click More info

or Query Modem. Record the Port and Interrupt entries in

the table on the last page of this manual.

This step also tests the modem. You will see a list of AT

commands and responses, indicating that your modem is

properly connected.

Installing your USB Faxmodem 9

IMPORTANT: If you already have a modem installed in your com-

puter, you’ll need to redirect your application software so that it rec-

ognizes your new modem. Please turn to page 19 for instructions.

Otherwise, continue below.

Tip: If you determine that your modem is not working, first try

turning off your computer and restarting it. If restarting your

computer doesn’t work, please consult the Troubleshooting

section on page 19.

Installing the Modem’s Communications Software

The modem’s CD describes the communications software package

and online service included with your modem and provides easy

point-and-click installation. If necessary, consult the CD’s online help.

Please run the modem’s CD now. You should not install the drivers

again, but you should install any application software you like.

If you have a V.92 modem, after you’ve installed the CD software,

you should read the Important Information about V.92 Modems

section of this manual on page 12. If you don’t have a V.92 modem,

you’re done! Enjoy your modem.

10 USB Modem Installation Guide

Changing Your Country Setting

Our World Traveler™ country select software, also included on the

CD, provides configuration information so that your modem auto-

matically works with the telephone system in your country.

To change your country setting, follow these steps:

1From your computer’s desktop, click Start | Programs |

World Traveler.

2Select the country of your choice from the list and click Set.

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