Hanin TP808-i Manuel utilisateur

Hi-POS /Cloud Printer

TP808-i

User Manual

Xiamen Hanin Electronic Technology Co.,Ltd.

ADD: 5F, 8#, AideAirport Industrial Park, Huli District, Xiamen, China

Tel: +86 （0）592 5885993

Web: www.hprt.com

TP808-i User Manual

REVISION RECORDS

REV.

DATE

DESCRIPTION

Drawn

Checked

Approved

1.0

2019.06.05

1. First edition

Wang Yuxiang

Hong Rui

Lin Yang

1.1

2019.11.14

1. Change the print speed to

250/mm. (P7)

Wang Yuxiang

Hong Rui

Lin Yang

TP808-i User Manual

Content

Statement............................................................................................................................................... 1

Important Safety Instructions.................................................................................................................2

1 OVERVIEW........................................................................................................................................... 4

1.1 Introductions............................................................................................................................ 4

1.2 The Main Features....................................................................................................................4

2 GETTING STARTED............................................................................................................................... 5

2.1 Packing List............................................................................................................................... 5

2.2 Appearance and Components..................................................................................................6

3 SPECIFICATION.....................................................................................................................................7

3.1 Printer Specification................................................................................................................. 7

3.2 Printing Media Specification.................................................................................................... 9

3.2.1 Continuous Thermal Paper Specification...................................................................... 9

3.2.2 Notices...........................................................................................................................9

3.3 Printing and Cutting Position..................................................................................................10

3.3.1 Printing position.......................................................................................................... 10

3.3.2 Cutting Position........................................................................................................... 10

4 INSTALLATION AND USAGE................................................................................................................11

4.1 Media Loading........................................................................................................................ 11

4.1.1 Paper Confirmation..................................................................................................... 11

4.1.2 Paper Installation (Forward Paper-out Direction).......................................................11

4.2 LED Indication and Beeper..................................................................................................... 13

4.3 Power Connection.................................................................................................................. 14

4.4 Interface Cable Connection.................................................................................................... 16

4.5 Cash Drawer Connection........................................................................................................16

4.6 Print Test.................................................................................................................................17

4.6.1 Print Self-Test...............................................................................................................17

4.6.2 Printing of Windows Driver Program.......................................................................... 17

5 INTERFACES........................................................................................................................................18

5.1 USB Interfaces........................................................................................................................ 18

5.2 Ethernet Interface.................................................................................................................. 18

5.3 Cash Drawer Interface............................................................................................................ 18

5.4 Power Supply Interface.......................................................................................................... 18

5.5 Optional: Bluetooth / Wi-Fi / 4G-LTE..................................................................................... 18

6 TROUBLESHOOTING.......................................................................................................................... 21

6.1 Printer Not Working............................................................................................................... 21

6.2 LED Indicator and Beeper.......................................................................................................21

6.3 Troubles Occur During Printing.............................................................................................. 22

6.4 Problems Emerge During the Paper Cutting.......................................................................... 23

6.5 Removing Jammed Paper.......................................................................................................23

7 PRINTER CLEANING AND MAINTENANCE......................................................................................... 24

7.1 Cleaning Head.........................................................................................................................24

7.2 Cleaning Sensors, Roller and/or Paper Path...........................................................................24

8 Windows Driver Manual....................................................................................................................25

8.1 Manual Information............................................................................................................... 25

8.2 Operating System(OS) Environment.......................................................................................25

TP808-i User Manual

8.3 Windows Driver Preparation.................................................................................................. 25

8.4 Windows Driver Installation................................................................................................... 26

8.5 Windows Driver Setting Detail............................................................................................... 29

8.5.1 Printing Preferences.................................................................................................... 29

8.5.2 Printer properties........................................................................................................ 64

8.6 Uninstall Windows Driver.......................................................................................................67

9 Utility Tool For POS Instruction......................................................................................................... 69

10.1 Utility Tool Installation..........................................................................................................70

9.2 TP808-i Utility Tool Using....................................................................................................... 73

9.2.1 Add/Modify/Delete/Connect Printer.......................................................................... 73

9.2.2 Functions..................................................................................................................... 80

10 Firmware Update...........................................................................................................................119

TP808-i User Manual

Statement

This manual content may be altered without permission, and Xiamen Hanin Electronic Technology

Co., Ltd. reserves the rights to make changes without notice in technology, spare parts, hardware

and software of the products. If more information is needed about the products, please contact

Xiamen Hanin Electronic Technology Co., Ltd. Without any written permission from the company,

any section of this manual is prohibited to be copied or transferred in any form.

This manual is printed in 2019, the copyright belongs to Xiamen Hanin Electronic Technology Co.

Ltd.

Printed in China.

Version 1.1

Warnings

This manual must be complied with in order to avoid any damage to the human body and to

the equipment.

This manual is showing the important information and tips for the printer operating.

Note: Due to continuous update of product, please take in kind of real machine, such as

accessories, programs etc.

TP808-i User Manual

Important Safety Instructions

1. Safety Warning

Warnings: The print head will become very hot during printing. Please avoid touching the

print head in case of getting hurt.

Warnings: Do not touch the printer head and connector in case static damage occurring to the

printer head.

2. Instructions

Carefully read the installation and operating instructions provided with the printer before starting

up your printer.

1) Place the printer on a flat and stable surface.

2) Leave enough space around printer for operation and maintenance.

3) Do not place the printer on or near a heat source.

4) Do not use the printer near water. Never spill liquid into the printer.

5) Do not expose the printer to high temperatures, direct sunlight or dust.

6) Protect the printer from shock, impact and vibration.

7) Be sure the power source is within the voltage rating and frequency listed for the printer.

8) Switch off the printer power supply, if you don’t use it for a long time.

9) Do not place the power cord where it can be stepped on. If the power cord becomes

damaged or frayed, replace it immediately.

10) To ensure the print quality and reliability, you are suggested to use the recommended paper

or the same quality paper.

11) Please switch off the power supply when connect/disconnect all the ports or it will cause

damage to the printer control circuit.

12) Never carry out maintenance or repair work yourself. Always contact a qualified service

technician.

13) Keep this User Manual in a place which is easily accessible at all times.

TP808-i User Manual

3.Other Precautions

The copyright for this user manual and various other manuals is property of our company. Any

copying or conversion into electronic form and saving of this material without the express written

permission is strictly prohibited. Use of the information contained in this manual is not subject to

any patent liability. This manual has been prepared with utmost care and attention to detail but

may contain certain errors and/or omissions. Our company is not legally liable for any damages

resulting from the use of the information in this manual. Our company and its affiliates are not

legally liable (United States excluded) for any damages, loss, costs, and/or expenses that result from

the breakdown, malfunction, and/or misuse of the product due to violation or neglect of the

operation and maintenance information and instructions provided by our company, as well as from

the unauthorized alteration, repair, and/or modification of the product by the user and/or third

party. We are not legally liable for any damages and/or issues resulting from the use of options

and/or parts that are not authentic or authorized products.

4.WEEE (Waste Electrical and Electric Equipment)

This mark shown on the product or its literature indicates that the corresponding item

should not be discarded at the end of its working life with others household waste. To

prevent possible harm to the environment or human health from uncontrolled waste

disposal, please separate marked items from other types of waste and recycle them responsibly to

promote the sustained reuse of material resources. Household users should contact either the

retailer where they purchased this product, or their local government office for details of where and

how they can conduct environmentally safe recycling of such items. Commercial users should

contact their suppliers and check the terms and conditions of purchase contracts. This product

should not be combined with other commercial waste for disposal.

Caution: This is a Class A product. In a domestic environment this product may cause radio

interference in which the user may be required to take adequate measures.

TP808-i User Manual

1 OVERVIEW

1.1 Introductions

TP808-i is a thermal receipt printer, featured by high print quality, high print speed, high stability,

etc. It can be used in commercial POS system, food industry and occasions which need real-time

field print receipts.

TP808-i can connect with other equipment through Cash Drawer, USB and Ethernet interfaces. And

the printer drivers are available for the Windows7/8/8.1/10, Windows Server 2008/2012/2016,

Linux, MacOS (or macOS) operating system.

1.2 The Main Features

1) Low noise

2) High print speed

3) Easy paper loading

4) Support page mode printing

5) Compatible with various width paper

6) Cash drawer interface

7) Communication interfaces optional

TP808-i User Manual

2 GETTING STARTED

2.1 Packing List

After receiving your printer, please check for possible shipping damage:

1) Inspect the outside of both the box and the printer for possible damage.

2) Check whether you have received the following accessories together with the printer, if there are

any items missing, please contact your local dealer.

Note: The Power adapter and power cord vary by local and region.

The packing materials are actually dependent on the order.

TP808-i User Manual

2.2 Appearance and Components

Front

Rear

Inside

Cover Open Deflector Rod

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