Handpoint Mobile POS Manuel utilisateur

l Handpoint Mobile POS l www.handpoint.com l su[email protected] l

Handpoint Mobile POS

User Guide

l Handpoint Mobile POS l www.handpoint.com l su[email protected] l

Congratulations on your new Mobile POS

Welcome to Handpoint!

Before you start using your new mobile payment

solution you need to go through five simple setup

steps. Just follow the instructions provided below.

We recommend that you test your card reader and get

familiar with the Handpoint payment app before you

start using the payment solution. You can find

instructions on how to make a sale, refund, void and

change settings below the setup steps.

If you have any questions or need further assistance please contact the Handpoint

Support Team: [email protected]

Card reader: Also

known as a mobile POS

(point of sale) or PED

(pin entry device).

[email protected]

m for assistance.

l Handpoint Mobile POS l www.handpoint.com l su[email protected] l

1. Downloading the Handpoint App

The first step that needs to be taken is to download

the Handpoint App onto your smartphone. Just

search for „Handpoint“ and the app should appear at

the top of the list.

1. Play store for Android

2. App Store for iOS

If you do not have access to Play

Store / App Store, you will have to start by creating

an account to be able to download the app.

The Handpoint App

allows merchants to

accept chip & pin and

magstripe payments,

refund transactions, send

receipts to customers

and view transaction

history. The app is

compatible with Android

2.3.6 + and iOS 4.0.

l Handpoint Mobile POS l www.handpoint.com l su[email protected] l

2. Log-in for the Handpoint App

The first time the Handpoint App is opened, a

log-in passcode must be created. This passcode

will be used to log-in to the Handpoint App. The

passcode can be changed at any time under

„settings“ in the Handpoint App.

It is possible to switch between the Handpoint

App and other applications in the smartphone

by pressing the back button / home button

without logging out of the Handpoint App. It is

however recommended that users log out of the

app when the app is not in use.

FORGOTTEN PASSCODE

If the passcode is forgotten it is possible to

create a new one by pressing the „Reset your

passcode“ link on the Login screen of the app.

Please note that resetting your passcode will cause the app to wipe all data and

settings.

l Handpoint Mobile POS l www.handpoint.com l su[email protected] l

3. Activating your Shared Secret

The shared secret is a code that activates the connection between the card reader

and Handpoint´s payment gateway. The shared secret is sent to your email address

by Handpoint. The shared secret code is activated by opening the file through the

email client on your smartphone or tablet. If you are using an Android device it is

necessary to completely close and log out of the Handpoint app before activating

the shared secret. Activating the shared secret is easy:

1. Open the e-mail from Handpoint using the email client in your smartphone /

tablet, click the attachment and choose the Handpoint app to open it.

2. The app will ask: „do you want to activate your shared secret?“ (android) or

„shared secret saved“ (iOS). Choose „OK“.

3. Log in to the Handpoint app with your four digit passcode to finalise the

activation.

Now the shared secret has been activated. You can use your card reader with any

Android or iOS device you like. Just forward your shared secret to the device you

would like to use and follow the three steps above.

l Handpoint Mobile POS l www.handpoint.com l su[email protected] l

4. Connecting your Card Reader and App

The next step is to connect your card reader to your

smartphone / tablet. You only need to do this once,

after which the two devices will connect

automatically when the Handpoint app is run (as

long as the card reader is turned on).

IPHONE /IPAD

1. Make sure bluetooth is turned on.

2. Go to the menu screen and select „Connect“.

3. In the upper right corner select „Discover“.

Your device will now search for the card

reader.

4. Select your card reader from the list.

5. Select „Pin Pad“.

The card reader should now connect to your iOS

device automatically.

Note: If you would like to switch between

smartphones / tablets when using your card reader, the quickest method is to switch

bluetooth off on the iOS device that is no longer being used with the card reader. When you

switch bluetooth off, other smartphones / tablets with bluetooth switched on will be able to

connect to the card reader.

ANDROID DEVICES

1. Go to the menu screen and select „Connect to Card Reader“.

2. Make sure bluetooth is turned on.

3. Select „Bluetooth Settings.“

4. Select the card reader of the list that appears.

5. Your device will ask you if you are sure you want to pair the devices, Select „Pair“.

The card reader should now connect to your android device automatically. A small blue POS

symbol will appear in the upper left corner of your device.

l Handpoint Mobile POS l www.handpoint.com l su[email protected] l

5. Card Reader Initialization

The next step is to update the settings on the

card reader. To perform this update all that is

needed is to make a transaction. When the first

transaction is made, the card reader will

automatically update itself. This process will

take one and a half minute.

1. Enter an amount onto the payment

screen on the Handpoint app and press

„Pay“.

2. The card reader will now start the update.

It will turn off and on in during the

process and display various messages.

When the

process is finished the message:

„Parameters updated“ will display on the

screen.

The connection between the devices will be lost during this update process. The

connection will be re-established when the next transaction is made.

l Handpoint Mobile POS l www.handpoint.com l su[email protected] l

Settings

Settings can be configured in the Handpoint app

on the Menu Screen. To access the Menu

Screen, swipe to the right from the main

Payment Screen.

SETTINGS

Currency –Different currencies can be selected

under the „Currency“ menu. Note that only the

currency provided by the acquiring contract will

be supported.

Check for Card Reader Update –When

Handpoint releases new updates the card reader

will automatically be updated. It is also possible

to check the Handpoint Server for Card Reader

updates by selecting this action.

MERCHANT SETTINGS

Merchant Name –Merchants can enter the merchant name that should appear on

the Handpoint app. Note that this does not affect the name that appears on

receipts.

Merchant Email Server Settings –The Handpoint App is configured to use Gmail

email accounts for sending of reciepts. If you would like to use another email

account for such actions you will need to configure the email server settings for the

email account in use.

SECURITY

Passcode –This field allows the passcode used to login to the Handpoint App to be

changed.

App Lock Timeout –This field allows the delay before the app automatically locks to

be adjusted as required.

l Handpoint Mobile POS l www.handpoint.com l su[email protected] l

Accepting Payments

Accepting payments with the Handpoint Card

Reader and App is easy:

1. Enter the amount to be paid in the app

a. Optional: Take a picture

b. Optional: Enter a description

2. Press „Pay"

3. The cardholder inserts the card into the

card reader, enters the PIN number and

presses „OK“.

4. The payment will now be processed and

either be „authorised“ or „declined“.

The receipt will appear in the Handpoint App

and can be sent by email or text message (see

instructions below).

If the card is a magnetic stripe card, the

customer will be prompted to sign the screen of

the app to confirm the payment.

l Handpoint Mobile POS l www.handpoint.com l su[email protected] l

Sending Receipts

When a payment has been made a receipt will automatically open in the Handpoint

App. If the customer would like a receipt it is possible to send it by email or text

message.

1. Ask the customer for an email address or phone number

2. Enter the details into the corresponding field in the app.

3. Press the arrow to send.

4. If the receipt is being sent by email, you will need to select the email

application to use for sending the receipt. When this has been selected, press

„send“.

5. If the receipt is being sent by text message, the text message window will

open automatically. Just press „send“ to send the receipt

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