Grandstream Networks BroadWorks BroadSoft GXW-400X Manuel utilisateur

GXW40XX USER MANUAL

Grandstream Networks, Inc.

Analog IP Gateway GXW40XX

4, 8 or 24 FXS Ports

FIRMWARE VERSION 1.0.10.9 GXW40XX USER MANUAL Page 2 of 60

GXW40XX USER MANUAL

INDEX

GNU GPL INFORMATION..........................................................................5

CHANGE LOG ...........................................................................................6

CHANGES FROM 1.0.7.6 USER MANUAL ..........................................................................................6

CHANGES FROM 1.0.6.8 USER MANUAL ..........................................................................................6

WELCOME.................................................................................................7

GATEWAY GXW40XX OVERVIEW.......................................................................................................7

SAFETY COMPLIANCE ........................................................................................................................7

WARRANTY...........................................................................................................................................7

CONNECT YOUR GXW40XX GATEWAY ..................................................9

EQUIPMENT PACKAGING ...................................................................................................................9

CONNECT THE GXW40XX...................................................................................................................9

GXW40XX FEATURES ............................................................................14

SOFTWARE FEATURES OVERVIEW ................................................................................................14

HARDWARE SPECIFICATION............................................................................................................17

BASIC OPERATIONS ..............................................................................18

UNDERSTANDING GXW VOICE PROMPTS.....................................................................................18

PLACING A PHONE CALL ..................................................................................................................20

PHONE OR EXTENSION NUMBERS..........................................................................................20

DIRECT IP CALLS........................................................................................................................20

CALL HOLD.........................................................................................................................................21

CALL WAITING....................................................................................................................................21

CALL TRANSFER................................................................................................................................21

BLIND TRANSFER.......................................................................................................................21

ATTENDED TRANSFER ..............................................................................................................22

3-WAY CONFERENCING....................................................................................................................22

HUNTING GROUP ..............................................................................................................................23

INTER-PORT CALLING.......................................................................................................................25

PSTN PASS THROUGH/LIFE LINE....................................................................................................25

SENDING AND RECEIVING FAX .......................................................................................................25

SUPPORT RADIUS PROTOCOL........................................................................................................26

CALL FEATURES ....................................................................................27

FIRMWARE VERSION 1.0.10.9 GXW40XX USER MANUAL Page 3 of 60

CONFIGURATION GUIDE........................................................................29

CONFIGURING GXW40XX VIA VOICE PROMPT .............................................................................29

CONFIGURING GXW40XX WITH WEB BROWSER..........................................................................29

ACCESS THE WEB CONFIGURATION MENU...........................................................................30

IMPORTANT SETTINGS.....................................................................................................................31

NAT SETTINGS............................................................................................................................31

DTMF METHODS.........................................................................................................................31

PREFERRED VOCODER (CODEC)............................................................................................31

SAVING THE CONFIGURATION CHANGES......................................................................................54

REBOOTING FROM REMOTE...........................................................................................................54

CONFIGURATION THROUGH A CENTRAL SERVER.......................................................................54

SOFTWARE UPGRADE...........................................................................56

FIRMWARE UPGRADE THROUGH TFTP/HTTP/HTTPS..................................................................56

INSTRUCTIONS FOR LOCAL FIRMWARE UPGRADE:....................................................................57

CONFIGURATION FILE DOWNLOAD................................................................................................57

FIRMWAREAND CONFIGURATION FILE PREFIX AND POSTFIX ..................................................58

MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD..............................................58

RESTORE FACTORY DEFAULT SETTING .............................................59

FACTORY RESET...............................................................................................................................59

RESET BUTTON .................................................................................................................................59

IVR COMMAND...................................................................................................................................59

FIRMWARE VERSION 1.0.10.9 GXW40XX USER MANUAL Page 4 of 60

TABLE OF FIGURES

GXW40XX User Manual

FIGURE 1: DIAGRAM OF GXW4004-8 AND GXW4024 BACK PANEL...................................................10

FIGURE 2: 50 PIN TELCO CONNECTOR .................................................................................................11

FIGURE 3: DIAGRAM OF GXW4004-8 AND GXW4024 DISPLAY PANEL..............................................12

TABLE OF TABLES

GXW40XX User Manual

TABLE 1: DEFINITIONS OF THE GXW CONNECTORS..........................................................................10

TABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL........................................................................12

TABLE 3: GXW40XX SOFTWARE FEATURES........................................................................................14

TABLE 4: HARDWARE SPECIFICATION OF GXW40XX SERIES GATEWAYS......................................17

TABLE 5: DEFINITIONS OF THE GXW VOICE PROMPTS.....................................................................18

TABLE 6: CALL FEATURES TABLE (STAR CODE)..................................................................................27

TABLE 7: BASIC SETTINGS.....................................................................................................................32

TABLE 8: STATUS PAGE...........................................................................................................................35

TABLE 9: ADVANCED SETTINGS ............................................................................................................36

TABLE 10: FXS PORTS SETTINGS..........................................................................................................42

TABLE 11: PROFILE SETTINGS...............................................................................................................44

CONFIGURATION GUI INTERFACE EXAMPLES

GXW40XX User Manual

http://www.grandstream.com/products/gxw_series/gxw40xx/documents/gxw40xx_gui.zip

1. SCREENSHOT OF ADVANCED SETTINGS CONFIGURATION PAGE

2. SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE

3. SCREENSHOT OF FXS PORTS CONFIGURATION LOGIN PAGE

4. SCREENSHOT OF PROFILE 1CONFIGURATION PAGE

5. SCREENSHOT OF PROFILE 2CONFIGURATION PAGE

6. SCREENSHOT OF STATUS PAGE

FIRMWARE VERSION 1.0.10.9 GXW40XX USER MANUAL Page 5 of 60

GNU GPL INFORMATION

GXW40xx firmware contains third-party software licensed under the GNU General Public License (GPL).

Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public

License (GPL) for the exact terms and conditions of the license.

Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:

http://www.grandstream.com/support/faq/gnu_gpl .

FIRMWARE VERSION 1.0.10.9 GXW40XX USER MANUAL Page 6 of 60

CHANGE LOG

This section documents significant changes from previous versions of GXW40xx user manuals. Only

major new features or major document updates are listed here. Minor updates for corrections or editing

are not documented here.

CHANGES FROM 1.0.7.6 USER MANUAL

Added option to enable/disable SIP NOTIFYAuthentication. [Disable SIP NOTIFY Authentication]

Added option [Use Configured IP ] in DNS mode. Added configurable parameter [Primary IP][Backup

IP1][Backup IP2]

Added option to set [Reregister before Expiration]

Added option [Use Request Routing ID in SIP INVITE Header] to allow user to replace From and Contact

headers for outgoing calls by [Request URI Routing ID]

Added field [Request URI Routing ID] to allow device to route the calls to individual fxs ports based on

the Request URI user ID in the incoming INVITE, when only have one sip registration

CHANGES FROM 1.0.6.8 USER MANUAL

Added the option to enable/disable hook flash. [Enable Hook Flash]

Added two CPE SSL configuration [CPE SSL Certificate][CPE SSL Private Key]

Added a configuration parameter to set the [Connection Request Port]

Removed DHCP Domain from Web UI

Removed Enable Ring-transfer from Web UI

Added a configuration parameter to set the [Offhook Auto-Dial Delay]

Changed the SSL Web UI decription to [SIP TLS Certificate][SIP TLS Private Key] and [SIP TLS Private

Key Password]

FIRMWARE VERSION 1.0.10.9 GXW40XX USER MANUAL Page 7 of 60

WELCOME

Thank you for purchasing the Grandstream GXW40XX Analog FXS IP Gateway. The GXW40XX offers

an easy to manage, easy to configure IP communications solution for any business with virtual and/or

branch locations. The GXW40XX supports popular voice codecs and is designed for full SIP compatibility

and interoperability with third party SIP providers, thus enabling you to fully leverage the benefits of VoIP

technology, integrate a traditional phone system into a VoIP network, and efficiently manage

communication costs.

This manual will help you learn how to operate and manage your GXW FXS Analog IP Gateway and

make the best use of its many upgraded features including simple and quick installation, multi-party

conferencing, and direct IP-IP Calling. This IP Analog Gateway is very easy to manage and scalable,

specifically designed to be an easy to use and affordable VoIP solution for the small –medium business

or enterprise.

GATEWAY GXW40XX OVERVIEW

The new GXW40XX series has a compact and quiet design (no fans) and offers superb audio quality, rich

feature functionality, strong security protection, and good manageability. It is auto-configurable, remotely

manageable and scalable.

The GXW40XX features 4,8 or 24-port FXS interface for analog telephones, dual 10M/100Mbps network

ports with integrated router, PSTN life line in case of power failure, and an RS232 serial port (except

GXW4024) for administration. In addition, it supports the option of 3 SIP Server profiles, caller ID for

various countries/regions, T.38 fax, flexible dialing plans, security protection (SIPS/TLS), comprehensive

voice codec including G.711 (a/u-law), G.723.1, G.726(16/24/32/48 bit rates), G.729A/B/E and iLBC.

SAFETY COMPLIANCE

The GXW40XX is compliant with various safety standards including FCC/CE. Its power adapter is

compliant with UL standard. Warning: use only the power adapter included in the GXW40XX package.

Use of alternative power adapter may permanently damage the unit.

WARRANTY

Grandstream has a reseller agreement with our reseller customers. End users should contact the

company from whom the product was purchased, for replacement, repair or refund.

FIRMWARE VERSION 1.0.10.9 GXW40XX USER MANUAL Page 8 of 60

If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service

Representative for an RMA (Return Materials Authorization) number. Grandstream reserves the right to

change the warranty policy without prior notification.

Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation

of this product in any way other than as detailed by this User Manual, could void your manufacturer

warranty.

This document is contains links to Grandstream GUI Interfaces. Please download these examples

http://www.grandstream.com/products/gxw_series/gxw40xx/documents/gxw40xx_gui.zip for your

reference.

This document is subject to change without notice. The latest electronic version of this user manual

is located at

http://www.grandstream.com/products/gxw_series/gxw40xx/documents/gxw40xx_usermanual_englis

h.pdf

Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for

any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

FIRMWARE VERSION 1.0.10.9 GXW40XX USER MANUAL Page 9 of 60

CONNECT YOUR GXW40XX GATEWAY

Connecting the GXW40XX gateway is easy. Before you begin, please verify the contents of the

GXW40XX package.

EQUIPMENT PACKAGING

Unpack and check all accessories. Equipment includes:

one device unit

one RJ45 Ethernet cable

one 12V universal power adapter

CONNECT THE GXW40XX

Follow these four (4) steps to connect your GXW40XX gateway to the Internet and access the unit’s

configuration pages.

1. Connect standard touch-tone analog phones to the FXS ports.

2. Insert an RJ45 Ethernet cable into the WAN port of GXW400X and connect the other end to an

uplink port (a router or a modem, etc.) Note: If the gateway is used in router mode, connect a PC

to the LAN port of GXW400X for initial configuration. In case of GXW4024, there is only one

Ethernet port.

3. Plug the power adapter into the GXW40XX gateway into a power outlet.

Follow the instructions from the topic “Configuring GXW 400X with Web Browser” for initial configuration.

The GUI pages will guide you through the remaining steps to set-up your gateway. Examples of the GUI

Interfaces can be downloaded from:

http://www.grandstream.com/products/gxw_series/gxw40xx/documents/gxw40xx_gui.zip.

FIRMWARE VERSION 1.0.10.9 GXW40XX USER MANUAL Page 10 of

FIGURE 1: DIAGRAM OF GXW4004-8 AND GXW4024 BACK PANEL

LAN Port

TABLE 1: DEFINITIONS OF THE GXW CONNECTORS

LAN

Connect the LAN port with an Ethernet cable to your PC.

WAN

Connect to the internal LAN network or router.

RESET

Factory Reset button. Press for 7 seconds to reset factory default settings.

DC 12V

Power adapter connection

CONSOLE

Console connection for a PC.

LINE

When the unit loses power or unit became unregistered, FXS port 1 will be able to

make/receive calls from the PSTN line connected to this port.

FXS1 –FXS24

FXS port to be connected to analog phones / fax machines.

Note: Once the GXW40xx is turned on and configured, the front display panel indicates the status of the

unit.

LAN/WAN

RJ-45 Ethernet

Ports

FXS

Ports

Console

Connection

(PC

connection)

GXW 400x

PSTN

Line

Power

Supply

Reset

GXW 4024

50 PIN Telco

Connector

FXS

Ports

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