Grandstream Networks HT802 Manuel

Grandstream HT802 ATA Setup

Updated: 8/29/2018 3:58 PM

https://businesssupport.vonage.com/articles/answer/Grandstream-HT802-ATA-Setup

The Grandstream HT802 is 2-port Analog Telephone Adapter (ATA) that allows analog phones

to be used with Vonage. A Factory Reset is needed when used with a prior service or moving to

a different Extension.

NOTE: You can connect a fax machine to send and receive a fax. If you experience any issues,

contact the manufacturer of your device for assistance with settings and steps to work with

VoIP.

Single Port Configuration

Factory Reset the Device

1. Plug in and power on the ATA device.

2. Locate the indented RESET button between the power and ethernet port.

3. Use a paper clip or toothpick to press and hold the reset button for 10 seconds. Do not

release the button until all 4 lights on the top of the ATA flash for 1-2 seconds.

Reset the Device from Web UI

This is an alternative method to reset the device and should only be used if the reset button

does not work.

1. Identify the ATA's IP address using one of these methods:

o Access the DHCP client list on the user's router.

o Download and run a network scanning tool, such as SoftPerfect Network Scanner on

the user's PC.

o Plug in an analog phone to phone Port 1 of the ATA and press *** (three stars). After

hearing the greeting, press 02 to hear the IP address being recited.

2. Open a browser on a computer connected to your network.

3. Enter the phone's IP address into the address bar of your browser to access the ATA's login

page.

4. Log in to the phone's web interface using the default password:

o Password: admin

NOTE: Once your device is set up, your Vonage Business account number becomes the new

password.

5. Click the Basic Settings tab at the top of the screen.

6. Locate Reset Type at the bottom of the screen and select Full Reset from the drop-down

menu.

7. Click Reset, which will take 2-3 minutes to complete.

Multi-Port Configuration

Use the following instructions to enable the second port on the ATA device.

Create Port 2 Configuration File

Use the following steps to download a configuration file and configure Port 2.

1. Go to Grandstream ATA Configuration and right click the file to download it.

2. Extract the zip file to your computer and then open the HT802GEN file.

3. Enter the customer's device and account information.

Extension Number Extension the device is being added to.

SIP/Authorization ID Auto-Populated in Devices.

Account Number Account the device is being added to.

4. Click OK and save the configuration file when prompted.

5. Copy the SIP password from the prompt that appears. You may be required to provide this

to Vonage.

6. Call Vonage at 678-257-2715. Provide them the Account Number from your W/O. And tell

them you are provisioning the 2nd Port for a Grandstream HT802 ATA.

7. Vonage will sign into the Customers Online Account and finish setting up the 2nd Port.

While they are doing this you may proceed to the below:

Setup the Device

1. Identify the ATA's IP address using one of these methods:

o Access the DHCP client list on the user's router.

o Download and run a network scanning tool, such as SoftPerfect Network Scanner on

the user's PC.

o Plug in an analog phone to phone Port 1 of the ATA and press *** (three stars). After

hearing the greeting, press 02 to hear the IP address being recited.

2. Open a browser on a computer connected to your network.

3. Enter the phone's IP address into the address bar of your browser to access the ATA's login

page.

4. Log in to the phone's web interface using the default password:

o Password: admin

NOTE: Once your device is set up, your Vonage Business account number becomes the new

password.

5. Click the Advanced Settings tab at the top of the screen.

6. Locate Upload Configuration at the bottom of the screen and click Upload from local

directory.

7. Click Choose File when prompted and locate the configuration file you saved.

8. Click Open, after selecting the file, and then click Upload Configuration.

NOTE: Setting up the device can take between 3-4 minutes to complete, and is indicated when

4 blue lights on the ATA device are illuminated.

If the device has received it’s provisioning file then it will be the account number

If the device has not been provisioned the password with be admin

Note: The account must be active for the device to register and receive it’s provisioning file

The below screen shot shows the next screen after login to see what is expected:

Next you will need to select the second port or “FXS PORT 2”

The following screen shot shows the expected screen and fields that will need to be altered:

Troubleshoot Issues

One-Way or No-Way Audio Disable SIP ALG and the SPI firewall.

ATA Not Powering On Check that the ATA is plugged in and powered on by an

AC power adapter.

Unable to Make Outbound Calls Disable SIP ALG and the SPI firewall.

Calls Drop After a Few Seconds

or Minutes Disable SIP ALG and the SPI firewall.

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