Fiat 2013 500e Mode d’emploi

Chrysler Group LLC

WARRANTY INFORMATION

2013

13GENBEV-026-AA First Edition Printed in U.S.A.

FIAT 500e

IMPORTANT

This booklet contains Chrysler Group LLC limited warranties. It

should be kept in your vehicle and presented to your Dealer if

any warranty service is needed.

The warranty text begins on page 4 of this booklet.

Original Owner’s Name

Street Address

City and State

Vehicle Identiﬁcation Number

Warranty Start Date (In-Service Date)

Selling Dealer

City

Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or

address change, and write the details here.

Zip Code

Mileage at Delivery

Code

State

Second Owner’s Name

Street Address

City and State Zip Code

Date of Second Purchase Mileage at Purchase

Third Owner’s Name

Street Address

City and State Zip Code

Date of Third Purchase Mileage at Purchase

WARRANTY COVERAGE AT A GLANCE

DESCRIPTION 1 Yr/

12, 000

2Yr/

24,000

3Yr/

36,000

3Yr/

50,000

3 Yr/

Unlmt

4 Yr/

50,000

5Yr/

100,000

7Yr/

70,000

8Yr/

100,000

Basic Limited Warranty Coverage

Special Extended Warranty Coverage

Anti-Corrosion Perforation Limited Warranty:

All Panels

Outer Panels

Electric Powertrain Limited Warranty:

Electric Vehicle Component

HV Lithium-Ion Battery

WARRANTY COVERAGE AT A GLANCE

1. Your Legal Rights Under

These Limited Warranties ...................4

2. What’s Covered Under Chrysler Group LLC’s

Warranties ..............................5

2.1 Basic Limited Warranty ..................5

2.2 Corrosion Warranty .....................8

2.3 Electric Powertrain Limited Warranty ........9

2.4 Restraint System Limited Warranty

(FIAT 500e sold and registered in the

State of Kansas only) ..................10

3. What’s Not Covered ......................11

3.1 Modifications Not Covered ...............11

3.2 Environmental Factors Not Covered .........12

3.3 Maintenance Costs Not Covered ...........12

3.4 Racing Not Covered ...................13

3.5 Certain Kinds of Corrosion Not Covered .....13

3.6 HV Lithium-Ion Battery Exclusions .........14

3.7 Other Exclusions ......................14

3.8 Total Loss, Salvage, Junk, or Scrap Vehicles

Not Covered ........................15

3.9 Restricted Warranty ....................15

TABLE OF CONTENTS

4. Other Terms of Your Warranties ..............16

4.1 Exchanged Parts May Be Used in Warranty

Repairs ............................16

4.2 Pre-Delivery Service ...................17

4.3 Production Changes ....................17

5. How to Get Warranty Service ................18

5.1 Where to Take Your FIAT 500e ............18

5.2 How To Get Roadside Assistance Service -

U.S. or Canada Only * .................20

5.3 Emergency Warranty Repairs .............22

6. How to Deal with Warranty Problems ..........23

6.1 Steps to Take ........................23

6.2 Helpful Addresses and Telephone Numbers ....27

7. Optional Service Contract ..................29

8. Maintenance ...........................30

8.1 General Information ...................30

8.2 Where To Go For Maintenance ............30

TABLE OF CONTENTS

1. Your Legal Rights Under

These Limited Warranties

The warranties contained in this booklet are the only

express warranties that Chrysler Group LLC (⬙Chrysler⬙)

makes for your FIAT 500e. These warranties give you

specific legal rights. You may also have other rights

that vary from state to state. For example, you may

have some implied warranties, depending on the state

where your FIAT 500e was sold or is registered.

These implied warranties are limited, to the extent

allowed by law, to the time periods covered by the

express written warranties contained in this booklet.

If you use your FIAT 500e primarily for business or

commercial purposes, then these implied warranties do

not apply and Chrysler completely disclaims them to the

extent allowed by law. And the implied warranty of

fitness for a particular purpose does not apply if your

FIAT 500e is used for racing, even if the vehicles is

equipped for racing.

Some states do not allow limitations on how long

an implied warranty lasts, so the above limitations

may not apply to you.

1.1 Incidental and Consequential

Damages Not Covered

Your warranties don’t cover any incidental or conse-

quential damages connected with your FIAT 500e’s

failure, either while under warranty or afterward.

Examples of such damages include:

•lost time;

•inconvenience;

•the loss of the use of your FIAT 500e;

•the cost of rental vehicles, telephone, travel, or

lodging;

•the loss of personal or commercial property; and

•the loss of revenue.

Some states don’t allow incidental or consequential

damages to be excluded or limited, so this exclusion

may not apply to you.

YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES

2. What’s Covered Under

Chrysler Group LLC’s

Warranties

2.1 Basic Limited Warranty

A. Who Is Covered?

You are covered by the Basic Limited Warranty if you

are a purchaser for use of the FIAT 500e.

B. What’s Covered

The Basic Limited Warranty covers the cost of all parts

and labor needed to repair any item on your FIAT 500e

when it left the manufacturing plant that is defective in

material, workmanship or factory preparation. There is

no list of covered parts since the only exception is tires.

You pay nothing for these repairs covered by the Basic

Limited Warranty. These warranty repairs or adjustments

— including all parts and labor connected with them —

will be made by your authorized FIAT repair facility at

no charge, using new or remanufactured parts.

C. Items Covered by Other Warranties

The following are covered by separate warranties offered

by their makers. They are not covered by the Basic

Limited Warranty:

•tires; or

•items added or changed after your FIAT 500e left the

manufacturing plant, such as accessories or protection

products, or items changed because of customization.

Be sure you get a copy of any warranty that applies to

these items from your dealer, or from the maker of the

product. You can find the tire warranty statements in

your Owner’s Literature Package.

WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES

D. Towing Costs Are Covered Under Certain

Circumstances

Roadside Assistance covers the cost of towing your FIAT

500e to the nearest authorized FIAT repair facility if your

vehicle can’t be driven because a covered part has failed.

Roadside Assistance lasts for up to 4 years, with no

mileage limit, calculated from the warranty start date.

See Section 5.2 for information on how to get Roadside

Assistance service in the United States and Canada.

E. When It Begins

The Basic Limited Warranty begins on either of the

following dates, whichever is earlier:

•the date you take delivery of the FIAT 500e; or

•the date when the FIAT 500e was first put into service

— for example, as a dealer “demo” or as a Chrysler

company vehicle.

F. When It Ends

The Basic Limited Warranty lasts for 4 years from the

date it begins or for 50,000 miles on the odometer,

whichever occurs first. But the following items are

covered only for 12 months or for 12,000 miles on the

odometer, whichever occurs first:

•brakes (rotors, pads, linings, and drums);

•wiper blades;

•clutch discs or modular clutch assembly (as

equipped);

•windshield and rear window; and

•wheel alignment and wheel balancing.

WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES

G. Registration and Operation Requirements

The Basic Limited Warranty covers your FIAT 500e only

if:

•it was built for sale in the U.S.;

•it’s registered in the U.S.;

•it’s driven mainly in the U.S. or Canada; and

•it’s operated and maintained in the manner described

in your Owner’s Manual.

H. If Your FIAT 500e Leaves the United States

(We Include U.S. Possessions and Territories

as Part of the United States for Warranty

Purposes):

EXCEPT WHERE SPECIFICALLY REQUIRED

BY LAW, THERE IS NO WARRANTY

COVERAGE ON THIS FIAT 500e IF IT IS

SOLD IN OR REGISTERED IN COUNTRIES

OTHER THAN THE UNITED STATES.

This policy does not apply to a FIAT 500e that has

received authorization for export from Chrysler. Dealers

may not give authorization for export. You should con-

sult an authorized dealer to determine FIAT 500e’s

warranty coverage if you have any questions.

This policy does not apply to a FIAT 500e registered

to U.S. government officials or military personnel on

assignment outside of the United States.

WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES

2.2 Corrosion Warranty

A. Who Is Covered?

You are covered if you are a purchaser for use of the

FIAT 500e.

B. What’s Covered

This warranty covers the cost of all parts and labor

needed to repair or replace any body sheet metal panels

that have been perforated by rust from the inside out. If

a hole occurs because of something other than corrosion,

this warranty does not apply. Cosmetic or surface corro-

sion — resulting, for example, from stone chips or

scratches in the paint — is not covered. For more details

on what isn’t covered by this warranty, see 3.5.

C. How Long It Lasts

The Corrosion Warranty starts when your Basic Limited

Warranty begins under 2.1(E).

This warranty has two time-and-mileage limits:

•For sheet metal panels, the limit is 36 months, with no

mileage limit.

•For an outer-body sheet metal panel — one that is

finish-painted and that someone can see when walk-

ing around the vehicle — the limits are 5 years or

100,000 miles on the odometer, whichever occurs

first.

WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES

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