Ferrari electronic OfficeMaster Gate Manuel utilisateur
OfficeMaster Gate – Ferrari electronic AG
OfficeMaster Gate
ISDN Controller
Mediagateway
Survivable Branch Appliance
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Copyright and Legal Notice OfceMaster is Copyright © 2011 by Ferrari electronic AG. All rights reserved. No part of this document may be copied, in
any way, without written approval from Ferrari electronic AG. All trademarks mentioned are registered trademarks of the particular trademark holder. The in-
formation contained in this document has been gathered with greatest care. However the possibility of incorrect details cannot be completely excluded. Ferrari
electronic AG does not accept liability for any errors and their consequences. Please email comments and suggestions to:
dokumentation@ofcemaster.de
Note!▼Help for technical problems can be found on our Webportal:
www.ferrari-electronic.de/de/service/support/supportanforderung.html
Publisher Ferrari electronic AG
Ruhlsdorfer Str. 138
14513 Teltow (bei Berlin)
March 2013 www.ferrari-electronic.de
Telephone +49 (3328) 455 90
Fax +49 (3328) 455 960
E-Mail [email protected]
Authors Johann Deutinger
Nils Küchler
Chris Helbing
Redaktion/Layout Chris Helbing
Veröffentlichung 28.10.2013, 8. Auage
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Foreword
Thank you for your trust in products of Ferrari electronic AG and your decision to use OfceMaster.
Ferrari electronic is a leading German manufacturer of hardware and software for unied communications. The
OfceMaster range of products enhances all popular e-mail and application systems with functions for fax, SMS
and voicemail. The hardware seamlessly connects a company‘s telecommunications infrastructure with the existing
information technology. Customers benet from greater efciency and streamlined business processes.
We hope the product satises your companies needs entirely. In case of questions of suggestions please email:
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Inhalt
1. Product description......................................................................................................... 1
1.1 OfceMaster Gate: ISDN-Controller and Media gateway....................................................................3
1.1.1 OfceMaster Gate stainless steel box for Basic Rate Interface (BRI) ........................................................ 3
1.1.2 OfceMaster Gate for Primary Rate Interface (PRI) ................................................................................... 4
1.1.3 OfceMaster Gate UC ................................................................................................................................. 4
1.2 OfceMaster Survivable Branch Appliance (SBA) ..............................................................................5
1.1 Functionality and Connection ...............................................................................................................6
1.2.1 One product – multiple possible applications .............................................................................................. 6
1.2.2 Connection to Exchange 2007/2010/2013 UM ........................................................................................... 6
1.2.3 Use as media gateway for Lync Server 2013/2010 ..................................................................................... 7
2. Installation....................................................................................................................... 9
2.1 ISDN Port ..............................................................................................................................................9
2.2 Network Integration ..............................................................................................................................9
2.3 Installation of the Survivable Branch Appliance ................................................................................10
2.3.1 Rear view of server machine ..................................................................................................................... 10
2.3.2 Anatomy of the Media Gateway Board (MGB) ........................................................................................ 11
2.3.3 Analog Card – 4 Port (FXS) ...................................................................................................................... 12
2.3.4 ISDN and Analog Interfaces ...................................................................................................................... 12
2.4 Recovery .............................................................................................................................................13
2.4.1 Survivable Branch Appliance .................................................................................................................... 13
2.5 Stainless steel box - Restore to factory settings ..................................................................................15
3. Conguration................................................................................................................. 17
3.1 OfceMaster Gate Basic Settings .......................................................................................................17
3.1.1 Connecting to OfceMaster Gate .............................................................................................................. 18
3.1.2 Network conguration ............................................................................................................................... 18
3.1.3 „Common“ .................................................................................................................................................20
3.1.4 Calls from ISDN ........................................................................................................................................ 24
3.1.5 Calls to ISDN ............................................................................................................................................ 28
3.1.6 Testing routing rules .................................................................................................................................. 29
3.2 Conguration and Activation of OfceMaster SBA ...........................................................................30
3.2.1 Preparations in the central computing center............................................................................................. 31
3.2.2 Installation OfceMaster SBA ................................................................................................................... 31
3.2.3 Media Gateway Conguration ................................................................................................................... 36
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3.2.4 Testing Media Gateway Routing for OfceMaster SBA ........................................................................... 38
3.2.5 Display Event Logs and Syslog File .......................................................................................................... 39
3.2.6 System Status ............................................................................................................................................. 39
3.3 OfceMaster Gate and Lync Server 2010 ...........................................................................................40
3.3.1 Connection via TCP/RTP (not encrypted) ................................................................................................. 40
3.3.2 Conguring TLS/SRTP .............................................................................................................................. 47
3.4 OfceMaster Gate and Exchange Unied Messaging ........................................................................51
3.4.1 Receiving Fax with Microsoft Exchange 2010 ........................................................................................ 51
3.5 Drop & Insert – OMG between Trunk and PBX ................................................................................59
3.5.1 Inbound routing, Trunk->OMG->PBX ...................................................................................................... 60
3.5.2 Outbound routing, PBX->OMG->Trunk ................................................................................................... 62
4. Advanced Conguration............................................................................................... 65
4.1 Sign in at a SIP-Trunk .........................................................................................................................65
4.2 Settings for OfceMaster SIP2Lync ...................................................................................................66
4.3 VoIP Parameter ....................................................................................................................................67
4.4 ISDN Parameter ..................................................................................................................................70
4.5 ISDN-SIP Mapping .............................................................................................................................72
4.6 Music on hold ......................................................................................................................................73
5. Web Interface ................................................................................................................ 75
5.1 Overview - Home ................................................................................................................................75
5.2 System Health ....................................................................................................................................76
5.3 System Info .........................................................................................................................................79
5.4 Exchange Unied Messaging ..............................................................................................................80
5.5 Test calls ..............................................................................................................................................80
5.6 Line Status ...........................................................................................................................................81
5.7 System Traces .....................................................................................................................................82
6. Worth knowing.............................................................................................................. 85
6.1 Ofine Conguration ..........................................................................................................................85
6.2 Logging/Syslog ...................................................................................................................................85
6.3 Saving the conguration .....................................................................................................................86
6.4 Firmware update OfceMaster Gate ...................................................................................................86
6.5 Changing Password .............................................................................................................................87
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6.6 License management ...........................................................................................................................87
6.6.1 General settings ......................................................................................................................................... 87
6.6.2 Advanced settings ...................................................................................................................................... 89
Appendix A: List of Abbreviations.................................................................................... ii
Appendix B: Echo Canceling ............................................................................................ iii
Appendix C: Telephone number basics............................................................................ iv
C.1: Rule based treatment of inbound calls ...............................................................................................iv
C.2: Regular expressions .............................................................................................................................v
C.3: Conguration examples .................................................................................................................... vii
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Product description
1. Product description
OfceMaster Gate is a family of hardware controllers designed for Unied Communications applications. More
than 20 years of work experience by Ferrari electronic have own into the construction. Hereby the acquired skills
in the elds of active Fax/ISDN cards and networking Fax/SMS/voice mail solutions played a major part. The rm-
ware of the intelligent controllers has since then been signicantly extended and improved. Versatile scenarios are
supported:
Fax, SMS and voice mail services are supported for different operating systems when combined with the Unied
Messaging Software OfceMaster.
OfceMaster Gate can be used as a phone gateway to link ISDN-Private Branch Exchanges (PBX) or Trunks to
Microsoft Exchange Server 2007/2010/2013 UM, Ofce Communications Server 2007 and Microsoft Lync Server
2010/2013 in order to integrate their Unied Communications functionalities.
Those functionalities can be combined as well.
OfceMaster Gate is connected to the voice network via ISDN Basic Rate Interface (BRI) respectively ISDN
Primary Rate Interface (PRI) ports. An overview on all possible combinations can be found in the chart below.
OfceMaster Gate stainless steel box is always usable as Unied Messaging Controller or Gateway. There also is
a cheaper version of the larger PRI edition, solely for telephony (“UC”-edition). If need be those can be enhanced to
full functionality afterwards by purchasing the required licenses. All versions of the product can be set up at ISDN
main ports as well as on phone PBX’s.
By purchasing licenses OfceMaster Gate can be extended by multiple ports and functionalities.
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Product description
Table 1.1: Available versions of OfceMaster Gate, as of 5.3.2013
Article
(Article number)
Ports
Notes
physically pos-
sible licensed expandable to
ISDN Gateways for OfceMaster Suite incl. Media Gateway Funktion
OfceMaster Gate stainless steel box (BRI)
OfceMaster Gate
(20683) 4 x BRI 1 x BRI (2 channels) • 1 to 3 x BRI (20823)
• 5 SIP channels (20816)*
Stainless steel box with rm-
ware
OfceMaster Gate
(20693) 4 x BRI 4 x BRI (8 channels) 5 SIP channels (20816)* Stainless steel box with rm-
ware
OfceMaster Gate 19“ for ISDN Primary Rate Interface (PRI)
(Number of available channels with one PRI depends on the protocol used: E1 = 30 channels, T1 = 24 channels)
OfceMaster Gate
(20603) 2 x PRI 1 x PRI (30 chan-
nels)
• 1 x PRI (20803)
• 5 SIP channels (20816)*
• 19“ server with rmware
• Software RAID
OfceMaster Gate
(20613) 2 x PRI 2 x PRI (60 chan-
nels) 5 SIP channels (20816)* • 19“ server with rmware
• Software RAID
Media Gateways for Microsoft Lync Server 2013/2010 and Microsoft Exchange Unied Messaging
Passive PCIe low-prole card
Additional UM extensions are required in order to connect to OfcMaster Suite!
OfceMaster Gate, passive
PCIe card (22104)
4 x PRI (60) chan-
nels none!
• 1 to 4 x PRI (22803)
• 4 x FXS (21273)
• analog card (22873)
• 5 SIP channels (20816)*
• low-prole PCIe card
• requires rmware on the ser-
ver system
OfceMaster Gate UC
(22114)
4 x PRI (60) chan-
nels none!
• 1 to 4 x PRI (22803)
• 4 x FXS (21273)
• analog card (22873)
• 5 SIP channels (20816)*
• 19“ server with rmware
• passive PCIe card
• Software RAID
Active PCIe card
Additional UM extensions are required in order to connect to OfcMaster Suite!
OfceMaster Gate active
PCIe card (22304)
• 4 x BRI (8 chan-
nels)
• 2 x PRI (60 chan-
nels)
none!
• 1 to 2 x PRI (22803)
• 4 x BRI (22813)
• 4 x FXS (21273)
• analog card (22873)
• 5 SIP channels (20816)*
• active PCIe card
• embedded System, complete
Gateway
OfceMaster SBA (22314)
• 4 x BRI (8 chan-
nels)
• 2 x PRI (60 chan-
nels)
• 4 x FXS (4 chan-
nels)
none!
• 1 to 2 x PRI (22803)
• 4 x BRI (22813)
• 4 x FXS (21273)
• 5 SIP channels (20816)*
• Tower with Windows
• active PCIe card
• Software RAID
OfceMaster SBA (22323)
• 4 x BRI (8 chan-
nels)
• 2 x PRI (60 chan-
nels)
• 4 x FXS (4 chan-
nels)
none!
• 1 to 2 x PRI (22803)
• 4 x BRI (22813)
• 4 x FXS (21273)
• 5 SIP channels (20816)*
• 19“ server with Windows
• active PCIe card
• redundant power supply
• Hardware RAID
*The maximum amount of SIP channels depends on the performance of the used computer hardware and the re-
quested range of functions. Please contact Ferrari electronic AG about this.
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Product description
1.1 OfficeMaster Gate: ISDN-Controller and Media gateway
Through the various scenarios of use different versions of OfceMaster Gate were developed. In this part Of-
ceMaster Gate products are described that function as independent Gateways respectively Controllers. (Apart from
that there are versions of boards that are described later on.)
No additional software needs to be loaded into the box. All of the linux based rmware is placed in the ash drive
and loaded into the RAM for execution when booted.
Operated on a PBX (resp. Point-to-Point protocol), Ofce Master Gate acts similar to a PBX, meaning it sup-
ports direct inward addressing and allows automatic assigning of calls (fax, SMS, voice mail and phone) depending
on different dial through numbers.
OfceMaster Gate complies with the specications dened by the ITU for fax group 3. Apart from the compul-
sory transmission with 4800 and 2400 bps, 9600 resp. 7200 and 14400 resp. 12000 bps are possible too.
For fax transmission dened one and two dimensional modes of compression MH, MR and MMR as well as the
error correction mode (ECM) are supported.
Alternatively or simultaneously OfceMaster Gate can be used as a media gateway for Microsoft Exchange UM,
OCS 2007 (incl. R2) as well as for Microsoft Lync Server 2010.
1.1.1 OfficeMaster Gate stainless steel box for Basic Rate Interface (BRI)
The BRI editions of OfceMaster Gate run a powerful 32-bit microprocessor. No additional software needs to be
loaded into the box. All of the linux based rmware is placed in the ash drive and loaded into the RAM for execu-
tion when booted. Because of the autonomy of the system, the UM server is supported by the controller, keeping
the strain to a minimum. No settings via jumper are needed for the hardware, making installing, implementing and
if needed replacing very simple
Image 1.1: OfceMaster Gate BRI stainless steel box
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Product description
OfceMaster Gate for BRI can use both channels of a line simultaneously. The controller supports Euro-ISDN
(EDSS1) and works on a multiple device line as well as on the system line. OfceMaster Gate is also usable for
subsystems and supports some performance characteristics of the TK system protocol QSIG (Q-Interface Signaling
Protocol).
OfceMaster Gate can either be plugged in with the included power adapter or, if supported in the network ac-
cording to 802.3af, be supplied via Power over Ethernet (PoE).
Note!▼Are both power supplies enabled, the power adapter is used. Hereby it is strongly
recommended to first plug in the mains power supply and after that the Eth-
ernet connection. A switch of power supplies is to be avoided while booting.
1.1.2 OfficeMaster Gate for Primary Rate Interface (PRI)
OfceMaster Gate for PRI is shipped in a 19“ case. This case holds a PC Mainboard. The PRI adapter is included
in form of a PCIe board.
Image 1.2: OfceMaster Gate 19“ version
OfceMaster Gate for PRI (19“) can use all 30 to 60 (respectively 120) channels of a line simultaneously. The
controller supports Euro-ISDN (EDSS1) as well as important features of the TK system protocol QSIG (Q-Interface
Signaling Protocol).
1.1.3 OfficeMaster Gate UC
For the use as a Media gateway for Microsoft Exchange 2007/2010/2013, Microsoft Ofce Communications
Server 2007 R2 and Microsoft Lync Server 2010/2013, specic versions of OfceMaster Gate are available, which
are not supported on delivery.
By subsequently adding additional licences, channels for the selection of OfceMaster Software for fax, voice
mail and SMS can be enabled step by step.
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