Ferrari electronic OfficeMaster Gate Manuel utilisateur

OfﬁceMaster Gate – Ferrari electronic AG

OfficeMaster Gate

ISDN Controller

Mediagateway

Survivable Branch Appliance

www.ferrari-electronic.com

any way, without written approval from Ferrari electronic AG. All trademarks mentioned are registered trademarks of the particular trademark holder. The in-

formation contained in this document has been gathered with greatest care. However the possibility of incorrect details cannot be completely excluded. Ferrari

electronic AG does not accept liability for any errors and their consequences. Please email comments and suggestions to:

dokumentation@ofcemaster.de

Note!▼Help for technical problems can be found on our Webportal:

www.ferrari-electronic.de/de/service/support/supportanforderung.html

Publisher Ferrari electronic AG

Ruhlsdorfer Str. 138

14513 Teltow (bei Berlin)

March 2013 www.ferrari-electronic.de

Telephone +49 (3328) 455 90

Fax +49 (3328) 455 960

E-Mail [email protected]

Authors Johann Deutinger

Nils Küchler

Chris Helbing

Redaktion/Layout Chris Helbing

Veröffentlichung 28.10.2013, 8. Auage

III

www.ferrari-electronic.com

Foreword

Thank you for your trust in products of Ferrari electronic AG and your decision to use OfceMaster.

Ferrari electronic is a leading German manufacturer of hardware and software for unied communications. The

OfceMaster range of products enhances all popular e-mail and application systems with functions for fax, SMS

and voicemail. The hardware seamlessly connects a company‘s telecommunications infrastructure with the existing

information technology. Customers benet from greater efciency and streamlined business processes.

We hope the product satises your companies needs entirely. In case of questions of suggestions please email:

[email protected]

www.ferrari-electronic.com

Inhalt

1. Product description......................................................................................................... 1

1.1 OfceMaster Gate: ISDN-Controller and Media gateway....................................................................3

1.1.1 OfceMaster Gate stainless steel box for Basic Rate Interface (BRI) ........................................................ 3

1.1.2 OfceMaster Gate for Primary Rate Interface (PRI) ................................................................................... 4

1.1.3 OfceMaster Gate UC ................................................................................................................................. 4

1.2 OfceMaster Survivable Branch Appliance (SBA) ..............................................................................5

1.1 Functionality and Connection ...............................................................................................................6

1.2.1 One product – multiple possible applications .............................................................................................. 6

1.2.2 Connection to Exchange 2007/2010/2013 UM ........................................................................................... 6

1.2.3 Use as media gateway for Lync Server 2013/2010 ..................................................................................... 7

2. Installation....................................................................................................................... 9

2.1 ISDN Port ..............................................................................................................................................9

2.2 Network Integration ..............................................................................................................................9

2.3 Installation of the Survivable Branch Appliance ................................................................................10

2.3.1 Rear view of server machine ..................................................................................................................... 10

2.3.2 Anatomy of the Media Gateway Board (MGB) ........................................................................................ 11

2.3.3 Analog Card – 4 Port (FXS) ...................................................................................................................... 12

2.3.4 ISDN and Analog Interfaces ...................................................................................................................... 12

2.4 Recovery .............................................................................................................................................13

2.4.1 Survivable Branch Appliance .................................................................................................................... 13

2.5 Stainless steel box - Restore to factory settings ..................................................................................15

3. Conguration................................................................................................................. 17

3.1 OfceMaster Gate Basic Settings .......................................................................................................17

3.1.1 Connecting to OfceMaster Gate .............................................................................................................. 18

3.1.2 Network conguration ............................................................................................................................... 18

3.1.3 „Common“ .................................................................................................................................................20

3.1.4 Calls from ISDN ........................................................................................................................................ 24

3.1.5 Calls to ISDN ............................................................................................................................................ 28

3.1.6 Testing routing rules .................................................................................................................................. 29

3.2 Conguration and Activation of OfceMaster SBA ...........................................................................30

3.2.1 Preparations in the central computing center............................................................................................. 31

3.2.2 Installation OfceMaster SBA ................................................................................................................... 31

3.2.3 Media Gateway Conguration ................................................................................................................... 36

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3.2.4 Testing Media Gateway Routing for OfceMaster SBA ........................................................................... 38

3.2.5 Display Event Logs and Syslog File .......................................................................................................... 39

3.2.6 System Status ............................................................................................................................................. 39

3.3 OfceMaster Gate and Lync Server 2010 ...........................................................................................40

3.3.1 Connection via TCP/RTP (not encrypted) ................................................................................................. 40

3.3.2 Conguring TLS/SRTP .............................................................................................................................. 47

3.4 OfceMaster Gate and Exchange Unied Messaging ........................................................................51

3.4.1 Receiving Fax with Microsoft Exchange 2010 ........................................................................................ 51

3.5 Drop & Insert – OMG between Trunk and PBX ................................................................................59

3.5.1 Inbound routing, Trunk->OMG->PBX ...................................................................................................... 60

3.5.2 Outbound routing, PBX->OMG->Trunk ................................................................................................... 62

4. Advanced Conguration............................................................................................... 65

4.1 Sign in at a SIP-Trunk .........................................................................................................................65

4.2 Settings for OfceMaster SIP2Lync ...................................................................................................66

4.3 VoIP Parameter ....................................................................................................................................67

4.4 ISDN Parameter ..................................................................................................................................70

4.5 ISDN-SIP Mapping .............................................................................................................................72

4.6 Music on hold ......................................................................................................................................73

5. Web Interface ................................................................................................................ 75

5.1 Overview - Home ................................................................................................................................75

5.2 System Health ....................................................................................................................................76

5.3 System Info .........................................................................................................................................79

5.4 Exchange Unied Messaging ..............................................................................................................80

5.5 Test calls ..............................................................................................................................................80

5.6 Line Status ...........................................................................................................................................81

5.7 System Traces .....................................................................................................................................82

6. Worth knowing.............................................................................................................. 85

6.1 Ofine Conguration ..........................................................................................................................85

6.2 Logging/Syslog ...................................................................................................................................85

6.3 Saving the conguration .....................................................................................................................86

6.4 Firmware update OfceMaster Gate ...................................................................................................86

6.5 Changing Password .............................................................................................................................87

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6.6 License management ...........................................................................................................................87

6.6.1 General settings ......................................................................................................................................... 87

6.6.2 Advanced settings ...................................................................................................................................... 89

Appendix A: List of Abbreviations.................................................................................... ii

Appendix B: Echo Canceling ............................................................................................ iii

Appendix C: Telephone number basics............................................................................ iv

C.1: Rule based treatment of inbound calls ...............................................................................................iv

C.2: Regular expressions .............................................................................................................................v

C.3: Conguration examples .................................................................................................................... vii

www.ferrari-electronic.com

Product description

1. Product description

OfceMaster Gate is a family of hardware controllers designed for Unied Communications applications. More

than 20 years of work experience by Ferrari electronic have own into the construction. Hereby the acquired skills

in the elds of active Fax/ISDN cards and networking Fax/SMS/voice mail solutions played a major part. The rm-

ware of the intelligent controllers has since then been signicantly extended and improved. Versatile scenarios are

supported:

Fax, SMS and voice mail services are supported for different operating systems when combined with the Unied

Messaging Software OfceMaster.

OfceMaster Gate can be used as a phone gateway to link ISDN-Private Branch Exchanges (PBX) or Trunks to

Microsoft Exchange Server 2007/2010/2013 UM, Ofce Communications Server 2007 and Microsoft Lync Server

2010/2013 in order to integrate their Unied Communications functionalities.

Those functionalities can be combined as well.

OfceMaster Gate is connected to the voice network via ISDN Basic Rate Interface (BRI) respectively ISDN

Primary Rate Interface (PRI) ports. An overview on all possible combinations can be found in the chart below.

OfceMaster Gate stainless steel box is always usable as Unied Messaging Controller or Gateway. There also is

a cheaper version of the larger PRI edition, solely for telephony (“UC”-edition). If need be those can be enhanced to

full functionality afterwards by purchasing the required licenses. All versions of the product can be set up at ISDN

main ports as well as on phone PBX’s.

By purchasing licenses OfceMaster Gate can be extended by multiple ports and functionalities.

www.ferrari-electronic.com

Product description

Table 1.1: Available versions of OfceMaster Gate, as of 5.3.2013

Article

(Article number)

Ports

Notes

physically pos-

sible licensed expandable to

ISDN Gateways for OfceMaster Suite incl. Media Gateway Funktion

OfceMaster Gate stainless steel box (BRI)

OfceMaster Gate

(20683) 4 x BRI 1 x BRI (2 channels) • 1 to 3 x BRI (20823)

• 5 SIP channels (20816)*

Stainless steel box with rm-

ware

OfceMaster Gate

(20693) 4 x BRI 4 x BRI (8 channels) 5 SIP channels (20816)* Stainless steel box with rm-

ware

OfceMaster Gate 19“ for ISDN Primary Rate Interface (PRI)

(Number of available channels with one PRI depends on the protocol used: E1 = 30 channels, T1 = 24 channels)

OfceMaster Gate

(20603) 2 x PRI 1 x PRI (30 chan-

nels)

• 1 x PRI (20803)

• 5 SIP channels (20816)*

• 19“ server with rmware

• Software RAID

OfceMaster Gate

(20613) 2 x PRI 2 x PRI (60 chan-

nels) 5 SIP channels (20816)* • 19“ server with rmware

• Software RAID

Media Gateways for Microsoft Lync Server 2013/2010 and Microsoft Exchange Unied Messaging

Passive PCIe low-prole card

Additional UM extensions are required in order to connect to OfcMaster Suite!

OfceMaster Gate, passive

PCIe card (22104)

4 x PRI (60) chan-

nels none!

• 1 to 4 x PRI (22803)

• 4 x FXS (21273)

• analog card (22873)

• 5 SIP channels (20816)*

• low-prole PCIe card

• requires rmware on the ser-

ver system

OfceMaster Gate UC

(22114)

4 x PRI (60) chan-

nels none!

• 1 to 4 x PRI (22803)

• 4 x FXS (21273)

• analog card (22873)

• 5 SIP channels (20816)*

• 19“ server with rmware

• passive PCIe card

• Software RAID

Active PCIe card

Additional UM extensions are required in order to connect to OfcMaster Suite!

OfceMaster Gate active

PCIe card (22304)

• 4 x BRI (8 chan-

nels)

• 2 x PRI (60 chan-

nels)

none!

• 1 to 2 x PRI (22803)

• 4 x BRI (22813)

• 4 x FXS (21273)

• analog card (22873)

• 5 SIP channels (20816)*

• active PCIe card

• embedded System, complete

Gateway

OfceMaster SBA (22314)

• 4 x BRI (8 chan-

nels)

• 2 x PRI (60 chan-

nels)

• 4 x FXS (4 chan-

nels)

none!

• 1 to 2 x PRI (22803)

• 4 x BRI (22813)

• 4 x FXS (21273)

• 5 SIP channels (20816)*

• Tower with Windows

• active PCIe card

• Software RAID

OfceMaster SBA (22323)

• 4 x BRI (8 chan-

nels)

• 2 x PRI (60 chan-

nels)

• 4 x FXS (4 chan-

nels)

none!

• 1 to 2 x PRI (22803)

• 4 x BRI (22813)

• 4 x FXS (21273)

• 5 SIP channels (20816)*

• 19“ server with Windows

• active PCIe card

• redundant power supply

• Hardware RAID

*The maximum amount of SIP channels depends on the performance of the used computer hardware and the re-

quested range of functions. Please contact Ferrari electronic AG about this.

www.ferrari-electronic.com

Product description

1.1 OfﬁceMaster Gate: ISDN-Controller and Media gateway

Through the various scenarios of use different versions of OfceMaster Gate were developed. In this part Of-

ceMaster Gate products are described that function as independent Gateways respectively Controllers. (Apart from

that there are versions of boards that are described later on.)

No additional software needs to be loaded into the box. All of the linux based rmware is placed in the ash drive

and loaded into the RAM for execution when booted.

Operated on a PBX (resp. Point-to-Point protocol), Ofce Master Gate acts similar to a PBX, meaning it sup-

ports direct inward addressing and allows automatic assigning of calls (fax, SMS, voice mail and phone) depending

on different dial through numbers.

OfceMaster Gate complies with the specications dened by the ITU for fax group 3. Apart from the compul-

sory transmission with 4800 and 2400 bps, 9600 resp. 7200 and 14400 resp. 12000 bps are possible too.

For fax transmission dened one and two dimensional modes of compression MH, MR and MMR as well as the

error correction mode (ECM) are supported.

Alternatively or simultaneously OfceMaster Gate can be used as a media gateway for Microsoft Exchange UM,

OCS 2007 (incl. R2) as well as for Microsoft Lync Server 2010.

1.1.1 OfﬁceMaster Gate stainless steel box for Basic Rate Interface (BRI)

The BRI editions of OfceMaster Gate run a powerful 32-bit microprocessor. No additional software needs to be

loaded into the box. All of the linux based rmware is placed in the ash drive and loaded into the RAM for execu-

tion when booted. Because of the autonomy of the system, the UM server is supported by the controller, keeping

the strain to a minimum. No settings via jumper are needed for the hardware, making installing, implementing and

if needed replacing very simple

Image 1.1: OfceMaster Gate BRI stainless steel box

www.ferrari-electronic.com

Product description

OfceMaster Gate for BRI can use both channels of a line simultaneously. The controller supports Euro-ISDN

(EDSS1) and works on a multiple device line as well as on the system line. OfceMaster Gate is also usable for

subsystems and supports some performance characteristics of the TK system protocol QSIG (Q-Interface Signaling

Protocol).

OfceMaster Gate can either be plugged in with the included power adapter or, if supported in the network ac-

cording to 802.3af, be supplied via Power over Ethernet (PoE).

Note!▼Are both power supplies enabled, the power adapter is used. Hereby it is strongly

recommended to ﬁrst plug in the mains power supply and after that the Eth-

ernet connection. A switch of power supplies is to be avoided while booting.

1.1.2 OfﬁceMaster Gate for Primary Rate Interface (PRI)

OfceMaster Gate for PRI is shipped in a 19“ case. This case holds a PC Mainboard. The PRI adapter is included

in form of a PCIe board.

Image 1.2: OfceMaster Gate 19“ version

OfceMaster Gate for PRI (19“) can use all 30 to 60 (respectively 120) channels of a line simultaneously. The

controller supports Euro-ISDN (EDSS1) as well as important features of the TK system protocol QSIG (Q-Interface

Signaling Protocol).

1.1.3 OfﬁceMaster Gate UC

For the use as a Media gateway for Microsoft Exchange 2007/2010/2013, Microsoft Ofce Communications

Server 2007 R2 and Microsoft Lync Server 2010/2013, specic versions of OfceMaster Gate are available, which

are not supported on delivery.

By subsequently adding additional licences, channels for the selection of OfceMaster Software for fax, voice

mail and SMS can be enabled step by step.

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