FARGO electronics PERSONA C30 Manuel utilisateur

Persona®C30 Card Printer User Guide

(Rev. 2.2)

Single-side Model

Dual-side Model

Single-side (plus Mag) Model

Dual-side (plus Mag) Model

Part Number: L000652 (user guide)

RESTRICTED USE ONLY Fargo Electronics, Inc.

Persona C30 Card Printer User Guide (Rev. 2.2) ii

Persona C30 Card Printer User Guide (Rev. 2.2), property of Fargo Electronics, Incorporated

United States of America. Exclusive permission is granted to authorized resellers of Fargo

products to reproduce and distribute this copyrighted document to authorized Fargo

customers, who have signed a “no disclosure agreement”regarding the restricted,

proprietary use of said document.

The revision number for this document will be updated to reflect changes, corrections,

updates and enhancements to this document.

Revision Control

Number Date Document Title

Revision 2.2 1 March 2006 Persona C30 Card Printer User Guide

Revision 2.1 1 February 2006 Same document title

Revision 2.0 1 December 2005 Same document title

Revision 1.0 1 August 2005 Same document title

These reference documents were thoroughly reviewed to provide Fargo with professional

and international standards, requirements, guidelines and models for our technical, training

and user documentation. At all times, the Copyright Protection Notice for each document was

adhered to within our Fargo documentation process. This reference to other documents does

not imply that Fargo is an ISO-certified company at this time.

ANSI/ISO/ASQ Q9001-2000 American National Standard, (sub-title) Quality Management

Systems - Requirements (published by the American Society of Quality, Quality Press, P.O.

Box 3005, Milwaukee, Wisconsin 53201-3005)

The ASQ ISO 9000:2000 Handbook (editors, Charles A. Cianfrani, Joseph J. Tsiakals and

John E. West; Second Edition; published by the American Society of Quality, Quality Press,

600 N. Plankinton Avenue, Milwaukee, Wisconsin 53203)

Juran's Quality Handbook (editors, Joseph M. Juran and A. Blanton Godfrey; Fifth Edition,

McGraw-Hill)

Any questions regarding changes, corrections, updates or enhancements to this document

should be forwarded to:

Fargo Electronics, Incorporated

Support Services

6533 Flying Cloud Drive

Eden Prairie, MN 55344 (USA)

(952) 941-9470

(800) 459-5636

FAX: (952) 941-7836

www.fargo.com

E-mail: sales@fargo.com

RESTRICTED USE ONLY Fargo Electronics, Inc.

Persona C30 Card Printer User Guide (Rev. 2.2) iii

Table of Contents

Section 1: Introduction _____________________________________________________1-1

How to use the manual _______________________________________________________________ 1-1

Safety Messages (review carefully)______________________________________________________ 1-2

Persona C30 Card Printer Overview _____________________________________________________ 1-3

Reviewing the Persona C30 Block Diagram ____________________________________________ 1-3

Reviewing the Persona C30 Sequence of Operations______________________________________ 1-4

Reviewing the Persona C30 Boot up Sequence __________________________________________ 1-7

Section 2: Specifications____________________________________________________2-1

Regulatory Compliances ______________________________________________________________ 2-1

Agency Listings_____________________________________________________________________ 2-2

Technical Specifications ______________________________________________________________ 2-2

Functional Specifications _____________________________________________________________ 2-5

Printer Components: Front Cover to USB Port__________________________________________ 2-6

Printer Components: Print Ribbons___________________________________________________ 2-7

Printer Components: Resin-Only Print Ribbons _________________________________________ 2-8

Printer Components: Dye-Sublimation Print Ribbons_____________________________________ 2-9

Printer Components: Dye-Sublimation/Resin Print Ribbons_______________________________ 2-10

Printer Components: Blank Cards ___________________________________________________ 2-11

Printer Module: Flipper Table Module Assembly (D900200)______________________________ 2-12

Section 3: Setup and Installation Procedures ___________________________________3-1

Printer Setup and Installation __________________________________________________________ 3-1

Choosing A Good Location _________________________________________________________ 3-1

About Moisture Condensation _______________________________________________________ 3-1

Unpacking and Inspection __________________________________________________________ 3-2

Reviewing the Printer (front view)____________________________________________________ 3-2

Reviewing the Printer (front view; Cartridge being installed) _______________________________ 3-3

Connecting the Printer power________________________________________________________ 3-4

Installing the Print Ribbon Cartridge __________________________________________________ 3-5

Installing Blank Cards into the Card Hopper ____________________________________________ 3-8

Lowering the Card Output Hopper___________________________________________________ 3-11

Flipper Table Module Installation______________________________________________________ 3-12

Installing the Flipper Table Module Assembly (D900200) ________________________________ 3-12

Printer Driver Installation ____________________________________________________________ 3-15

Installing the Printer Driver ________________________________________________________ 3-15

Printing a Test Print Image_________________________________________________________ 3-25

Printer Transport ___________________________________________________________________ 3-27

Moving the Printer to another location________________________________________________ 3-27

Section 4: General Troubleshooting __________________________________________4-1

Safety Messages (review carefully)______________________________________________________ 4-1

Communications Errors_______________________________________________________________ 4-2

Resolving the Communication Errors__________________________________________________ 4-2

Print Process Errors__________________________________________________________________ 4-4

Resolving a Card Not Fed Error (Cards will not feed off the Hopper)_________________________ 4-4

Resolving a Card Not Fed Error (Two (2) or more card feed at the same time)__________________ 4-7

Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted) _______________________ 4-9

Resolving a Ribbon RFID Error (Ribbon RFID Sensor is Corrupted)________________________ 4-11

Resolving the Mag Verify Error_____________________________________________________ 4-12

Resolving the No Mag Installed Error ________________________________________________ 4-15

Resolving a Ribbon Sensor Error (Ribbon Miscue)______________________________________ 4-17

Resolving a Ribbon Break Jam Error_________________________________________________ 4-19

Resolving a Ribbon Out Error ______________________________________________________ 4-21

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Persona C30 Card Printer User Guide (Rev. 2.2) iv

Resolving a No Ribbon Installed Error________________________________________________ 4-22

Resolving a Invalid Ribbon Error____________________________________________________ 4-24

Resolving a Wrong Ribbon Error____________________________________________________ 4-26

Resolving a Card Jam Error ________________________________________________________ 4-28

Resolving a Headlift Motor or Sensor Error____________________________________________ 4-30

Resolving the Cover Open Error Message _____________________________________________ 4-32

Resolving the Blank Output issues___________________________________________________ 4-33

Flipper Table Module Assembly Problems_______________________________________________ 4-36

Resolving the No Flipper Table Module problem _______________________________________ 4-36

Resolving the Flipper Jam Error_____________________________________________________ 4-37

Diagnosing Image Problems __________________________________________________________ 4-39

Resolving the Pixel Failure problems_________________________________________________ 4-39

Resolving the Card Surface Debris problems___________________________________________ 4-40

Resolving the Incorrect Image Darkness problems ______________________________________ 4-41

Resolving Ribbon Wrinkle problems _________________________________________________ 4-43

Resolving the Excessive Resin Printing problems _______________________________________ 4-45

Resolving the Incomplete Resin Printing problems ______________________________________ 4-47

Resolving the Image Placement problems _____________________________________________ 4-48

Resolving the Poor Image Quality problems ___________________________________________ 4-51

Running the Self Test _______________________________________________________________ 4-52

Running the Standard Self Test Print _________________________________________________ 4-53

Running the Magnetic Self Test (HiCo Only) __________________________________________ 4-54

Section 5: Printer Adjustments_______________________________________________5-1

Table of Contents ___________________________________________________________________ 5-1

Safety Messages (review carefully)______________________________________________________ 5-4

C30 Print Driver Options _____________________________________________________________ 5-5

Reviewing C30 Printer Drivers ______________________________________________________ 5-5

Using the Card tab (Persona C30)_______________________________________________________ 5-6

Adjusting the Card Size Option ______________________________________________________ 5-6

Adjusting the Orientation Option _____________________________________________________ 5-7

Selecting the number of copies_______________________________________________________ 5-8

Using the Diagnostics button under the Card tab _________________________________________ 5-9

Using the Clean Printer Option______________________________________________________ 5-10

Using the Test Print button_________________________________________________________ 5-12

Using the About button____________________________________________________________ 5-13

Using the Device Options tab (C30) ____________________________________________________ 5-14

Reviewing the Device Options tab ___________________________________________________ 5-14

Adjusting the Ribbon Type option ___________________________________________________ 5-15

Selecting the Auto Ribbon Select option ______________________________________________ 5-16

Using the new Printer Driver (Version 2.1.5)___________________________________________ 5-17

Changing the Color Profile Selection for the C30 _______________________________________ 5-18

Adjusting the Color Matching option_________________________________________________ 5-20

Adjusting for the Resin Dither ______________________________________________________ 5-21

Using the Print Both Sides option____________________________________________________ 5-22

Using the Split 1 Set of Ribbon Panels option __________________________________________ 5-23

Using the Print Back Side First option ________________________________________________ 5-24

Using the Print Back Side Only option________________________________________________ 5-25

Using the Rotate Front 180 Degrees or Rotate Back 180 Degrees options ____________________ 5-26

Using the Disable Printing option____________________________________________________ 5-27

Using the Image Color tab (C30) ______________________________________________________ 5-28

Using the Resin Heat (K) option (Front and Back) ______________________________________ 5-29

Using the Overlay Heat (O) option___________________________________________________ 5-30

Using the Color Matching option and Default button_____________________________________ 5-31

Using the Calibrate tab (Persona C30) __________________________________________________ 5-32

RESTRICTED USE ONLY Fargo Electronics, Inc.

Persona C30 Card Printer User Guide (Rev. 2.2) v

Using the Image Position Controls___________________________________________________ 5-33

Using the Sensors button __________________________________________________________ 5-35

Using the Settings button __________________________________________________________ 5-36

Using the Magnetic Encoding tab (Persona C30) __________________________________________ 5-37

Using the Magnetic Track Selection radio buttons_______________________________________ 5-38

Using the Magnetic Track Options radio buttons________________________________________ 5-40

Using the Bit Density radio buttons __________________________________________________ 5-41

Using the Character Size radio buttons________________________________________________ 5-42

Reviewing the Enable MLE Support checkbox _________________________________________ 5-43

Using the ASCII Offset radio buttons_________________________________________________ 5-44

Using the LRC Generation radio buttons ______________________________________________ 5-45

Using the Character Parity radio buttons ______________________________________________ 5-45

Using the Shift Data Left checkbox __________________________________________________ 5-46

Reviewing the ISO Track Locations__________________________________________________ 5-47

Sending the Track Information______________________________________________________ 5-48

Entering the Track Information _____________________________________________________ 5-48

Reviewing Tracks 1, 2 and 3 (in table format) __________________________________________ 5-49

Reviewing the Track Data Note _____________________________________________________ 5-49

Reviewing the ASCII Code and Character Table________________________________________ 5-50

Using the Overlay / Print Area tab (Persona C30) _________________________________________ 5-51

Enabling the Frontside and Backside options___________________________________________ 5-52

Enabling the Frontside option (Overlay / Print Area)_____________________________________ 5-53

Enabling the Backside option (Overlay / Print Area) _____________________________________ 5-54

Using the Overlay / Print Area dropdown menu ________________________________________ 5-55

Using the Overlay / Print Area ______________________________________________________ 5-57

Using the Defined Area Option _____________________________________________________ 5-59

Using Security Options (Visual Security Solutions) (Frontside option only)___________________ 5-64

Selecting Orientation - Landscape under Card tab _______________________________________ 5-65

Selecting the Visual Security Solutions dropdown menu (A to D) __________________________ 5-66

Selecting Orientation - Portrait under Card tab _________________________________________ 5-67

Selecting the Visual Security Solutions dropdown menu (E to H)___________________________ 5-68

Selecting the VeriMark radio button (Frontside option only)_______________________________ 5-69

Selecting the HoloMark radio button (Frontside option only) ______________________________ 5-70

Reviewing the Custom VeriMark Card (Custom Graphic in a 2D foil) _______________________ 5-71

Reviewing the Custom HoloMark Card (Custom Graphic in a 2D foil) ______________________ 5-72

Using the K Panel Resin tab (C30) _____________________________________________________ 5-73

Enabling the Frontside and Backside options___________________________________________ 5-74

Enabling the Frontside option (K Panel Resin) _________________________________________ 5-75

Enabling the Backside option (K Panel Resin)__________________________________________ 5-76

Selecting from the Print All Black with K Panel options (Front and Back options) _____________ 5-77

Selecting the Full Card option (Front and Back options) __________________________________ 5-78

Selecting the Defined Area(s) option (Front and Back options)_____________________________ 5-79

Selecting the Undefined Area(s) option (Front and Back options)___________________________ 5-80

Selecting the Defined Area(s) function (Front and Back options) ___________________________ 5-81

Selecting the Print YMC under K and Print K Only options _______________________________ 5-88

Using the Printer Information tab (Persona C30) __________________________________________ 5-89

Reviewing the Ribbon Information __________________________________________________ 5-90

Reviewing the Ribbon Level Indicator________________________________________________ 5-91

Using the Printer Calibration Utility (Persona C30) ________________________________________ 5-92

Using the Image Darkness Option ___________________________________________________ 5-93

Using the Print Top of Form Option__________________________________________________ 5-94

Using the Print End of Form Option__________________________________________________ 5-95

Using the Print Left of Form Option _________________________________________________ 5-96

Using the Magnetic Encoder Voltage Offset Option _____________________________________ 5-97

Adjusting the Hi-Co Voltage Offset__________________________________________________ 5-98

Adjusting the Lo-Co Voltage Offset__________________________________________________ 5-99

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Persona C30 Card Printer User Guide (Rev. 2.2) vi

Using the Mag Top of Form Option_________________________________________________ 5-100

Using the Ribbon Tension Option __________________________________________________ 5-102

Using the Flipper Home Offset Option_______________________________________________ 5-103

Using the Flipper Center Offset Option ______________________________________________ 5-103

Using the Flipper Smart Angle Offset Option _________________________________________ 5-104

Section 6: Cleaning________________________________________________________6-1

Safety Messages (review carefully)______________________________________________________ 6-1

Persona C30 Card Printer/Encoders Cleaning Kit (Part Number 085976) ________________________ 6-2

Supplies (included with the Cleaning Kit) ______________________________________________ 6-2

Cleaning the Printhead _______________________________________________________________ 6-3

Cleaning the Platen and the Card Feed Rollers_____________________________________________ 6-4

Cleaning the Printer’s Interior__________________________________________________________ 6-7

Cleaning the Printer’s Exterior _________________________________________________________ 6-7

Section 7: Packing the Card Printer___________________________________________7-1

Section 8: Parts Replacement Section _________________________________________8-1

Section 9: Board Level Diagnostics ___________________________________________9-1

Safety Messages (review carefully)______________________________________________________ 9-1

Sensor and Motor ___________________________________________________________________ 9-2

Reviewing the Sensor Location and Voltages ___________________________________________ 9-2

Reviewing the Motor Voltages (when active) ___________________________________________ 9-2

Section 10: Diagnostic Tool Utility___________________________________________10-1

Using the Diagnostic Tool Utility ______________________________________________________ 10-2

Selecting from the Printer Selection menu_____________________________________________ 10-2

Reviewing customized Diagnostic Utility tabs for your Printer_____________________________ 10-3

Selecting the Print Spooler tab in the Diagnostics Utility _________________________________ 10-4

Selecting the Firmware Updates tab in the Diagnostics Utility _____________________________ 10-9

Downloading Firmware Updates ___________________________________________________ 10-10

Selecting the Firmware File _______________________________________________________ 10-10

Placing the Printer in the Upgrade Mode _____________________________________________10-11

Sending the Firmware File ________________________________________________________ 10-12

Selecting the Mechanics tab in the Diagnostics Utility __________________________________ 10-13

Selecting the Self Tests tab in the Diagnostics Utility ___________________________________ 10-23

Selecting the Card Samples tab in the Diagnostics Utility ________________________________ 10-24

Selecting the Magnetic Encoding tab in the Diagnostics Utility ___________________________ 10-25

Selecting the About button in the Diagnostics Utility ___________________________________ 10-27

Selecting the Exit button in the Diagnostics Utility _____________________________________ 10-28

Section 11: Firmware Upgrades_____________________________________________11-1

Introduction_______________________________________________________________________ 11-1

Requirements______________________________________________________________________ 11-1

Safety Messages (review carefully)_____________________________________________________ 11-2

Downloading Firmware______________________________________________________________ 11-3

Downloading Firmware (continued)_________________________________________________ 11-14

Placing the Printer in the Firmware Upgrade Mode _______________________________________ 11-17

Sending the Firmware File __________________________________________________________ 11-19

Section 12: Fargo Technical Support ________________________________________12-1

Contacting Fargo Technical Support____________________________________________________ 12-1

Reading the Serial Numbers on a Fargo Printer ___________________________________________ 12-2

Finding out when a Fargo Card Printer was manufactured ________________________________ 12-2

Reviewing Example No. 1: Serial Number 80453289____________________________________ 12-2

Reviewing Example No. 2: Serial Number A1280224 ___________________________________ 12-2

RESTRICTED USE ONLY Fargo Electronics, Inc.

Persona C30 Card Printer User Guide (Rev. 2.2) vii

Section 13: Reviewing the Spare Parts List ____________________________________13-1

Reviewing the Persona C30 Spare Parts List ___________________________________________ 13-1

Section 14: Glossary of Terms ______________________________________________14-1

Section 15: Index_________________________________________________________15-1

Section 1: Introduction

How to use the manual

The Persona C30 Card Printer User Guide (Rev. 2.2) is, in fact, the troubleshooting and

service manual for the entire card Printer. The manual is designed to provide Installers and

Technicians with quick, efficient lookup of related procedures, components and terms. The

manual can be used effectively either in soft or hard copy, depending on the preference of

the Installer or Technician.

Manual Description

Sequence of Operations,

Glossary of Terms and

Technical/Functional

Specifications (hyper-linked)

You can go directly to the Sequence of Operations,

Glossary of Terms, Technical Specifications and

Functional Specifications to learn how to use the

processes, procedures, functions and windows for the

card Printer within concise, correlative tables.

Table of Contents (hyper-

linked) You can use the automated Table of Contents to quickly

locate, for example, an error message, a procedure, the

index or an appendix.

Troubleshooting,

Replacement, Removal,

Diagnostic and Navigation

Procedures (in hyper-linked

Sections)

You can go directly to Specifications, General

Troubleshooting, Printer Adjustments, Parts Replacement,

Printer Packing, Board Level Diagnostics and Firmware

Updates to find troubleshooting, removal and replacement

procedures. The section titles are always labeled

according to their function for consistent usage.

Cross-Referencing (hyper-

linked) You can use the cross-referencing links to quickly locate,

for example, an error message or a procedure.

Comprehensive Index

(hyper-linked) You can use the COMPREHENSIVE INDEX to quickly

locate information on the card Printer, relating to a

specification, a procedural step, a window or screen, a

component, a term, a qualifier or a related feature to this

Printer.

RESTRICTED USE ONLY Fargo Electronics, Inc.

Persona C30 Card Printer User Guide (Rev. 2.2) 1-2

Safety Messages (review carefully)

Symbol Critical Instructions for Safety purposes

Danger:

Failure to follow these installation guidelines can result in death or

serious injury.

Information that raises potential safety issues is indicated by a warning

symbol (as shown to the left).

To prevent personal injury, refer to the following safety messages

before performing an operation preceded by this symbol.

To prevent personal injury, always remove the power cord prior to

performing repair procedures, unless otherwise specified.

To prevent personal injury, make sure only qualified personnel

perform these procedures.

Caution:

This device is electrostatically sensitive. It may be damaged if

exposed to static electricity discharges.

Information that raises potential electrostatic safety issues is indicated

by a warning symbol (as shown to the left).

To prevent equipment or media damage, refer to the following

safety messages before performing an operation preceded by this

symbol.

To prevent equipment or media damage, observe all established

Electrostatic Discharge (ESD) procedures while handling cables in

or near the Circuit Board and Printhead Assemblies.

To prevent equipment or media damage, always wear an

appropriate personal grounding device (e.g., a high quality wrist

strap grounded to avoid potential damage).

To prevent equipment or media damage, always remove the

Ribbon and Cards from the Printer before making any repairs,

unless otherwise specified.

To prevent equipment or media damage, take jewelry off of

fingers and hands, as well as thoroughly clean hands to remove oil

and debris before working on the Printer.

RESTRICTED USE ONLY Fargo Electronics, Inc.

Persona C30 Card Printer User Guide (Rev. 2.2) 1-3

Persona C30 Card Printer Overview

Reviewing the Persona C30 Block Diagram

Motors Sensors Parts

1 Card Feed 6 Card Feed 13 Card Input Roller

2 Print Stepper 7 Ribbon Sensor 14 Cleaning Roller

3 Ribbon Drive 8 Ribbon Encoder 15 Card Feed Roller

4 Print Headlift 9 Headlift Sensor 16 Printhead Cooling

Fan

5 Ribbon Rewind

Motor 10 Printhead Thermistor 17 Card Input Hopper

11 Ribbon LED SNR 18 Magnetic Encoding

Head Module

12 RFID Antenna 19 Platen Roller

20 Pinch Roller

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