ESpring Water Purifier Manuel utilisateur

eSpring Water Puriﬁer

OWNER’S MANUAL

This product may be covered by one or more of the following U.S. patents:

5,529,689; 5,573,666; 5,738,780; 6,368,504; 6,436,299; 6,514,420; 6,673,250; 6,806,649;

6,825,620; 6,831,417; 6,917,163; 6,984,320; 7,153,178; 7,170,200; 7,180,248; 7,568,955

1035793_eng.indd 1 6/10/14 4:42 PM

Retaining Ring

Top Shroud

Electronic

Module

Power Adapter

Base

Cartridge

Bracket

CONTENTS

INTRODUCTION

INSTALLATION AND MAINTENANCE

IMPORTANT SAFEGUARDS ....................................................................... 1

IMPORTANT NOTES ................................................................................. 1

ABOVE COUNTER DIVERTER INSTALLATION (10-0188) ............................... 2

BELOW COUNTER INSTALLATION PREPARATION FOR THE FAUCET OR

DISPENSING DEVICE............................................................................ 3

BELOW COUNTER eSpring®FAUCET INSTALLATION (10-0189) .................... 4

BELOW COUNTER NON-eSpring FAUCET INSTALLATION (11-0720) .............. 5

ELECTRONIC MODULE DISPLAY................................................................ 6

READING THE DISPLAY DURING TREATED WATER FLOW............................ 6

TROUBLESHOOTING ................................................................................ 7

CARTRIDGE REPLACEMENT (10-0186) ....... ............................................. 9

COMPLETING THE INSTALLATION............................................................ 10

ACCESSORIES AND REPLACEMENT PARTS.............................................. 11

SPECIFICATIONS.................................................................................... 13

CUSTOMER SERVICE ............................................................................. 13

LIMITED WARRANTY ............................................................................ 13

SATISFACTION GUARANTEE.................................................................... 14

INTRODUCTION

Congratulations on your purchase of the eSpring®Water Puriﬁer. You have

made a wise investment for you and your family and have taken an important

step in improving the quality of your drinking water.

Inside the box you will ﬁnd the basic Water Puriﬁer with parts shown and the

manual with registration card. The faucet kit components will vary depending

upon the type of installation. Refer to speciﬁc installation sections:

• Above Counter Diverter Installation (10-0188)

• Below Counter eSpring Faucet Installation (10-0189)

• Below Counter NON-eSpring faucet or dispensing device Installation (11-0720)

Refer to the exploded view of the Water Puriﬁer to the right for assistance with

part names.

INSTALLATION AND

MAINTENANCE

Before beginning installation, please review the owner’s manual thoroughly to

ensure proper performance of your eSpring Water Puriﬁer.

NOTE: You will need an electrical outlet to plug in the power adapter. If you need

to install a new outlet, it must be installed by a licensed or certiﬁed electrician

according to Federal, Provincial, State, Municipal and local laws. This outlet

must be powered continuously for the Water Puriﬁer to function properly. In

case of a power outage see p. 10.

To maximize Water Puriﬁer performance and maintain quality drinking water,

the Cartridge should be replaced once a year or as soon as you have ﬁltered

1,320 U.S. gallons (5,000 L) of water - whichever comes ﬁrst. The Electronic

Module monitors the amount of water ﬁltered and keeps track of how long the

Cartridge has been in service. When a year has passed or as soon as the Car-

tridge has treated 1,320 U.S. gallons (5,000 L) of water the Electronic Module

send out an alert to replace the Cartridge.

The Water Puriﬁer is designed to have continuous power supplied to monitor

Cartridge performance properly.

Information can be accessed via the internet at www.espring.com or contact Customer Service:

In the United States, call 1-800-253-6500 M-F 8 AM – 12 AM and Sat. 8:30 AM – 5 PM.

In Canada, call 1-800-265-5470 weekdays M-F 8 AM – 12 AM and Sat. 8:30 AM – 5 PM.

PLEASE READ AND SAVE THESE INSTRUCTIONS

System Tested and Certiﬁed by NSF International and WQA against NSF/

ANSI Standard 42, 53, 55. Tested and certiﬁed by NSF International

against CSA B483.1. See Performance Date Sheet for permissible claims.

1035793_eng.indd 2 6/10/14 4:42 PM

IMPORTANT SAFEGUARDS

WHEN USING AN ELECTRIC APPLIANCE, BASIC SAFETY

PRECAUTIONS SHOULD ALWAYS BE FOLLOWED TO REDUCE

THE RISK OF FIRE, ELECTRIC SHOCK, AND/OR INJURY TO

PERSONS INCLUDING THE FOLLOWING:

1. READ ALL INSTRUCTIONS BEFORE USE. If you still have questions

concerning the installation or operation of your eSpring®Water Puriﬁer,

contact Customer Service toll-free, p.13.

2. All wiring connections must comply with local electrical codes. Improper

electrical connection can result in a risk of electric shock. Check with

a qualiﬁed electrician if you are in doubt as to whether the product is

properly installed.

3. To protect against electric shock, do not place cord, power adapter, base

housing or Electronic Module in water or other liquids.

4. Supervision is required when any appliance is used by or near children.

5. To disconnect appliance from electrical power, remove power adapter from

electrical outlet.

6. Remove power adapter from electrical outlet before cleaning or performing

routine maintenance (i.e. replacing the cartridge).

Do not operate any appliance with a damaged electrical cord or power adapter

or after the appliance malfunctions or has been damaged in any manner.

8. Use only factory authorized replacement parts. Any defect or diminished

performance caused by the use of any unauthorized System parts or

accessories is not covered under the Limited Warranty, pp. 13-14.

9. Do not use outdoors.

10. The device is to be supplied through a residual current device outlet having a

rated residual operation current not exceeding 30 mA. The outlet should not be

located directly above a sink, or in an area where it could be affected by water.

11. Do not let power cord hang over the edge of table or counter, or touch hot

surfaces.

12. For residential and light commercial use only. Do not use this appliance for

other than the intended use.

13.

WARNING: THE APPLIANCE MUST BE DRY BEFORE APPLYING ELECTRICAL

POWER AND BE DRY AND FREE OF LEAKS DURING OPERATION.

14. WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT

ATTEMPT TO OPEN THE ELECTRONIC MODULE. NO USER SERVICABLE

PARTS ARE INSIDE THE ELECTRONIC MODULE.

15. DANGER: Improper connection of the power adapter can result in a risk

of electric shock. Do not modify the power adapter. If it will not ﬁt into the

outlet, have a proper outlet installed by a qualiﬁed electrician.

16. CAUTION: Regularly inspect product and plumbing ﬁttings for water leaks,

as water leaks can cause property damage.

17. Anytime Electronic Module display has a red cup or red phone, there is no

UV treatment. Contact Customer Service, p. 13.

18. The eSpring Water Puriﬁer must use the designated pressure regulator

and ﬂow controller for line pressure installations.

19. The System has been certiﬁed for the reduction of radon from drinking

water at a loading rate of 15.2 liters (four gallons) per day. The

certiﬁcation is not for other potential radon sources including air. The

system should not be used on drinking water containing radon levels in

excess of 4000 pCi/L.

Do not use with water that is microbiologically unsafe or of unknown quality

without adequate disinfection before or after the system.

If your immune system is weakened or compromised and for medical

reasons, you need water of exceptional purity, consult your healthcare

provider before using.

IMPORTANT NOTES

The eSpring Water Puriﬁer is designed for use only with cold, bacteriologically

suitable (potable) water.

System tested and certiﬁed by NSF International and WQA against NSF/

ANSI Standards 42, 53, and 55 as veriﬁed and substantiated by test data.

See Performance Data Sheet for individual contaminants and reductions

performance.

This Class B system conforms to NSF/ANSI 55 and contains an ultraviolet lamp

that requires replacement at intervals in accordance with the manufacturer’s

instructions. The device is designed for the supplemental bactericidal treat-

ment of disinfected public drinking water or other drinking water that has

been tested and deemed acceptable for human consumption by the state and

local health agency having jurisdiction. The system is only designed to reduce

normally occurring non-pathogenic or nuisance microorganisms. Class B

systems are not intended for treatment of contaminated water.

3. Installation of the Water Puriﬁer must comply with Federal, Provincial,

State, Municipal and local laws and regulations.

4. During normal operation, if the Water Puriﬁer has not been used for several

hours (e.g., overnight), run water through it for 60 seconds prior to use.

5. DO NOT use with warm or hot water, as this may damage the Water Puriﬁer.

6. DO NOT install under full line pressure. Must be installed with the following:

• Above Counter Diverter

• Below Counter eSpring Faucet

• Below Counter NON-eSpring faucet or dispensing device must be

installed with Pressure Regulator Kit (CXV3645).

7. Except for lead and a few other compounds, the eSpring Water Puriﬁer

is NOT designed to remove soluble inorganic substances such as iron,

calcium, magnesium, nitrates, arsenic or ﬂuorides.

8. Plumber’s thread sealing compounds should NOT be used with the Water

Puriﬁer.

9. USE ONLY silicone or food grade lubricants with the Water Puriﬁer O-rings.

When cleaning, use a mild liquid dishwashing detergent and water.

10. The Electronic Module p. 6 will let you know when it is time to replace the

Cartridge.

11. THE CARTRIDGE (MODEL NO. 10-0186) MUST BE REPLACED AT LEAST

ONCE A YEAR. In areas of very poor water quality, you may see a drop in

the ﬂow rate, indicating that Cartridge replacement may be needed more

frequently. Even if water ﬂow rate is not affected, the Cartridge must be

replaced as soon as a year has passed or when it has ﬁltered 1320 U.S.

gallons (5000 L) of water, whichever comes ﬁrst.

12. The UV lamp in the Cartridge contains mercury. Please

dispose of according to local, state or federal laws.

REMEMBER: OPERATIONAL, MAINTENANCE AND REPLACEMENT REQUIREMENTS

ARE ESSENTIAL FOR THIS PRODUCT TO PERFORM AS REPRESENTED. IT IS

IMPORTANT THAT ONLY THOSE REPLACEMENT ELEMENTS THAT ARE IDENTIFIED

IN THIS MANUAL ARE USED WITH THIS PRODUCT. THE LIMITED WARRANTY

DOES NOT COVER ANY DEFECT OR DIMINISHED PERFORMANCE CAUSED BY

THE USE OF ANY PART OR ACCESSORY THAT IS NOT COMPATIBLE WITH THE

eSpring WATER PURIFIER.

Residents of Massachusetts, please adhere to the State of Massachusetts

Plumbing Codes. Use a licensed plumber for installation.

Information can be accessed via the internet at www.espring.com or contact Customer Service:

In the United States, call 1-800-253-6500 M-F 8 AM – 12 AM and Sat. 8:30 AM – 5 PM.

In Canada, call 1-800-265-5470 weekdays M-F 8 AM – 12 AM and Sat. 8:30 AM – 5 PM.

PLEASE READ AND SAVE THESE INSTRUCTIONS

1035793_eng.indd 1 6/10/14 4:42 PM

Fig. 3

Fig. 9

Fig. 8

Fig. 7

Fig. 6

Fig. 5Fig. 4

Fig. 2

Fig. 12

Fig. 10

Fig. 11

Fig. 1

ABOVE COUNTER DIVERTER

INSTALLATION (10-0188)

The eSpring®Water Puriﬁer sits on the countertop with the Diverter and tubing

attached directly to your faucet. It does not work with pull out sprayer faucets.

The tubing should be replaced every two years.

NOTE: Attach the Diverter to a

faucet that will supply COLD,

POTABLE WATER to the Water

Puriﬁer. DO NOT RUN HOT

WATER THROUGH THE WATER

PURIFIER.

Check to make sure you have all

the correct components before

beginning installation (Fig 1).

a. Diverter

b. Tubing

c. 3 Faucet Adapters

d. 2 Tubing Supports

e. 2 Tie Straps

f. Tubing Removal Tool

ATTACHING THE DIVERTER

1. Unscrew to remove the aerator (wire

screen) and washer from the end of

your faucet (Fig. 2).

2. There are three options for attaching the Diverter to the faucet.

a) Position the Diverter onto the faucet and hand tighten the textured

collar counterclockwise until secure (Fig. 3).

b) If that does not ﬁt, attach the appropriate textured adapter with inter-

nal threads and washer to the end of your faucet (Fig. 4).

c) If the threads on your faucet are internal, attach the appropriate

adapter with external threads to the end of your faucet (Fig. 5).

ATTACHING THE TUBING TO THE DIVERTER

1. Unscrew to remove the textured nuts (Fig. 6).

2. With the threads facing out, push the large nut onto the large tube and the

small nut onto the small tube (Fig. 7).

3. Firmly push the large tube onto the large

barb and the small tube onto the small

barb (Fig. 8).

4. Screw the nuts onto the barbs and hand

tighten (Fig. 9). Use the tie straps to

secure the tubing to the faucet.

ATTACHING TUBING TO WATER PURIFIER

AND CHECKING FOR LEAKS

**MAKE SURE THE UNIT IS NOT PLUGGED INTO AN ELECTRICAL OUTLET.

1. Position the eSpring Wa-

ter Puriﬁer in a desired

location where the tubing

from the faucet reaches

the Water Puriﬁer and the

Power Adapter reaches

an outlet with continuous

power (Fig. 10).

2. Remove the Top Shroud from the Water

Puriﬁer . Remove the Electronic

Module (Fig. 11).

3. If the tubing is too long, use a sharp

knife to cut the tubes to the same

length where they are NOT BONDED

TOGETHER.

Make sure the cut is straight to form a

ﬂat end on the tubes (Fig. 12).

1035793_eng.indd 2 6/10/14 4:42 PM

Fig. 13

Fig. 10

Fig. 14

Fig. 15A

Fig. 15B

Fig. 16

3⁄4" ( )

5⁄8" ( )Fig. 17

BELOW COUNTER INSTALLATION

PREPARATION FOR THE FAUCET

OR DISPENSING DEVICE

This installation uses a separate, counter-

mounted eSpring®Faucet or any NON-

eSpring single line faucet or dispensing

device. With the eSpring Water Puriﬁer

below the counter, these installations allow

maximum use of counter space, with no

visible tubing.

Cold water plumbing must be modiﬁed to pro-

vide a 3/8” (9.5 mm) Outer Diameter (O.D.)

x ¼” (6.4 mm) Inner Diameter (I.D.) tubing

(plastic or metal) for connection to an auxil-

iary faucet or dispensing device (Fig. 17).

NOTE: You will need an electrical outlet to plug

in the Power Adapter. If you need to install a new outlet, it must be installed by a

licensed or certiﬁed electrician according to Federal, Provincial, State, Municipal

and local laws. This outlet must be powered continuously for the Water Puriﬁer to

function properly. In case of a power outage, see p. 8.

RECOMMENDATIONS

1. Hire a plumber if you do not feel comfortable modifying the plumbing and

installing the faucet.

2. Determine type and size tubing or piping needed between the cold water

supply line and the kitchen faucet. Take a digital picture of your cold water

supply plumbing to use as a guide in the hardware store to purchase the

appropriate parts for installation.

3. Install a tee in cold water supply and a separate shut-off valve to the tee

before connection of an Auxiliary Faucet or dispensing device. This will allow

for rinsing and cleaning of the Water Puriﬁer during cartridge changes.

a. All ﬁttings and valves must be approved for use in pressurized drinking

water applications.

b. Purchase plastic ferrules when connecting plastic tubes to metal

compression ﬁttings (which come with metal ferrules for connection to

metal pipe).

4. Select a location for the faucet or dispensing device. There may already be

an extra, capped hole in your sink’s ledge for a sprayer, soap dispenser or

extra faucet that can be used for mounting the faucet. If you are removing

the connected sprayer, it will need to be sealed properly. (See local plumb-

ing store for assistance.)

a. For eSpring Faucet: If a new hole is needed, it must be between 1¼”

(32mm) and 1½” (38mm) in diameter, less than 3 15/16” (100mm)

from the sink basin and at least 1¼” (32mm) from the wall. Before

drilling, make sure there is sufﬁcient clearance below the sink or coun-

tertop to accommodate the faucet and allow connections to be made

to the eSpring Water Puriﬁer.

b. For NON-eSpring faucet or dispensing device: Follow manufacturer’s

use instructions.

NOTE: For solid countertops, it is recommended to use a very sharp bi-blade hole

saw and start by making a pilot hole. If you have a porcelain/ceramic sink or a tile

countertop, it is recommended to seek professional assistance for proper drilling.

WARNING: Due to the possibility of shock or electrocution, use extreme care

when operating an electric power drill or other power tools around the sink.

Avoid contact with water or moisture at all times.

Continue With Faucet Installation

• Below Counter eSpring Auxiliary Faucet, p. 4.

• Below Counter NON-eSpring Faucet or Dispensing Device, p. 5.

4. Lay each tube from the Diverter on the diagram. Use a pen to mark a line

across them at the arrows. Push tubing supports into their respective

tubes, until they are ﬂush with the end of the tubes (Fig. 13).

Insert each tube into the proper locations

on the Bracket until you meet the marks

or the marks disappear (Fig. 14).

NOTE: You will feel resistance before the tube

is fully installed.

6. The Diverter controls the ﬂow of

water according to the position of

the pin.

a) Pin pulled out - Treated water

(Fig. 15A).

b) Pin pushed in - Untreated water

(Fig. 15B).

7. Turn on cold water faucet and pull

out the Diverter pin.

NOTE: It will take a short time for water

to saturate the Cartridge and ﬂow from

the Diverter. Flush for a minimum of 5

U.S. gallons (20 liters) (approximately

5-15 minutes) to remove air pockets and

carbon dust. If water is not clear, see Troubleshotting, p. 8.

8. Check for any signs of leakage at the

Diverter and at all tubing connections

(Fig 16). If there is leaking or

bubbling, refer to Trouble-

shooting, p. 7.

9. Turn off the water and push

in the pin, after each use.

NOTE: During use periodically

check system for leaks.

10. Skip to COMPLETING THE INSTALLATION, p. 10.

Residents of Massachusetts, please adhere to the State of Massachusetts

Plumbing Codes. Use a licensed plumber for installation.

1035793_eng.indd 3 6/10/14 4:42 PM

Fig. 19

3⁄4"

()

5⁄8" ( )

Fig. 23

Fig. 22

Fig. 24

Fig. 25

Fig. 20

Fig. 18

Fig. 21

BELOW COUNTER

eSpring®FAUCET

INSTALLATION

(10-0189)

REVIEW ALL INSTRUCTIONS TO BE SURE YOU HAVE

ALL PARTS AND TOOLS PRIOR TO INSTALLATION.

eSpring Auxiliary Faucet Components (Fig. 18):

a. Spout

b. Spout cap

c. Body with red, green and blue tubes

d. Rubber washer

e. Metal washer

f. Wing nut

g. Supply Connector with ﬂow controller

h. Tubing Removal Tool

NOTE: Supply Connector must be used for all installations.

1. a)

Lay the RED and GREEN tubes on the top of the diagram, and lay the BLUE

tube on the bottom. Use a pen to mark them at the arrows (Fig. 19).

b) Use a ruler or lay the tube from the cold water supply on the top of the

diagram and mark a line at ¾” (18mm) or at the arrow (Fig. 19).

2. Press Faucet tap spout into the main body .

and Screw spout cap onto faucet body top (2) Un-

screw to remove the wing nut and metal washer while

keeping the rubber washer against the faucet body

(Fig. 20).

3. Holding the rubber washer in place against the

faucet body, lower the eSpring Faucet stem and

tubes through the hole in the sink ledge or counter

. With an assistant holding the faucet in place,

reach up from below the counter and slide the

metal washer then the wing nut onto the threaded

faucet . Position the faucet in the desired

orientation and tighten the metal washer and wing

nut to secure the faucet in place (Fig. 21).

NOTE: If the faucet remains loose, an additional

spacer may be required. Refer to Service Components

List, p. 11.

4. Remove the Top Shroud from the Water

Puriﬁer . Remove the Electronic

Module (Fig. 22).

5. Insert the GREEN and BLUE tubes at-

tached to the eSpring Auxiliary Faucet

into their proper locations on the

Bracket (Fig. 23).

NOTE: You will feel resistance before the

tubes are fully installed. Ensure the tube

is fully pushed in until it meets the mark

or the marks disappear as a check on

each of the tube connections in steps 5-6.

6. Connect the tube from the cold water

supply to the screen side of the Sup-

ply Connector . Arrow in balloon

shows water ﬂow direction .

Insert the RED tube attached to the

Auxiliary Faucet into the opposite end

of the Supply Connector (Fig. 24).

NOTE: You must use the Supply Connector

(Fig. 18, part c) between the valve at the

water supply and the eSpring Faucet.

7. Open the eSpring Faucet

. Open the water supply

shut-off valve to start water

ﬂowing through the Water

Puriﬁer (Fig. 25).

NOTE: It will take a short time

for water to saturate the

Cartridge and ﬂow from the

Diverter. Flush for a minimum

of 5 U.S. gallons (20 liters)

(approximately 5-15 minutes) to

remove air pockets and carbon

dust. If water is not clear, see

Troubleshotting, p. 8.

8. Turn off the eSpring Faucet and check for any signs of leakage at all tubing

connections (Fig. 25). If there is leaking or bubbling, refer to Trouble-

shooting, p. 7.

NOTE: Purchase 10-1398 to use in installation to a refrigerator or other

secondary device.

9. Skip to COMPLETING THE INSTALLATION, p. 10.

Residents of Massachusetts, please adhere to the State of Massachusetts

Plumbing Codes. Use a licensed plumber for installation.

1035793_eng.indd 4 6/10/14 4:42 PM

Fig. 25

Fig. 30

Fig. 31B

Fig. 31A

Fig. 32

Fig. 26

Fig. 27

Fig. 28

3⁄4"

()

5⁄8" ( )

Fig. 29

BELOW COUNTER NON-eSpring

FAUCET INSTALLATION (11-0720)

REVIEW ALL INSTRUCTIONS IN THE PURCHASED NON-eSpring FAUCET OR DISPENS-

ING DEVICE TO BE SURE YOU HAVE ALL PARTS AND TOOLS PRIOR TO INSTALLATION.

1. Install Auxiliary Faucet or Dispensing Device according to manufacturer’s

instructions.

2. Follow preparation steps for any faucet or dispensing device on p. 3.

3. Review bag labeled CXV3645,

which contains components

used with NON-eSpring instal-

lations (Fig. 26).

a. Supply Connector

b. Pressure Regulator

c. Inlet Tubing

d. Outlet Tubing

e. Tubing Removal Tool

f. T Connector

g. Tubing Reducer Connector

* Faucet not included

4. a)

Lay the red tube from the Pressure Regulator Assembly on the top of the

diagram, and lay the blue tube on the bottom. Use a pen to mark them at

the arrows (Fig. 27). (These ends will connect to the Water Puriﬁer).

b) Lay the unmarked end of the blue tubing on the top of the diagram and

mark a line at ¾” (18 mm). (Fig. 27).

c) Lay the tube from the cold water supply on the top of the diagram and

mark a line at ¾” (18mm) or at arrow (Fig. 27).

5. Remove the Top Shroud from the Water

Puriﬁer . Remove the Electronic

Module (Fig. 28).

6. Connect the tube from the cold water

supply to the screen side of the Supply

Connector on Pressure Regulator

Assembly . Arrow in balloon shows

water ﬂow direction (Fig. 29).

NOTE: The supplied components (Fig. 29)

must be used between the valve at the water

supply and the eSpring Water Puriﬁer.

7. Insert the RED tube from the Pres-

sure Regulator Assembly into the

large port on the Bracket. Insert the

end of the BLUE tube marked at 5/8”

(15 mm) into the small port on the

Bracket (Fig. 30).

NOTE: You will feel resistance before the

tubes are fully installed. Ensure the tube is

fully pushed in until it meets the mark or

the marks disappear, as a check on each of

the tube connections in steps 7 and 8.

The other end of the BLUE tube

marked at ¾” (18mm) connects to

the NON-eSpring Faucet or dispens-

ing device by inserting BLUE tube

into the Tubing Reducer Connector.

Follow manufacturer’s installation

instructions to connect the other

end of the connector to the faucet

or dispensing device (Fig. 31A).

NOTE: For installation with refrigerator

or secondary device use the T Connector

in place of the Tubing Reducer Connector

(Fig 31B).

9. Open the NON-eSpring Faucet or dispensing device . Open the water

supply shut-off valve to start water ﬂowing through the Water Treat-

ment System (Fig. 32).

NOTE: It will take a short time for water to saturate the Cartridge and ﬂow from

the Diverter. Flush for a minimum of 5 U.S. gallons (20 liters) (approximately

5-15 minutes) to remove air pockets and carbon dust. If water is not clear, see

Troubleshotting, p. 8.

10. Turn off the NON-eSpring Faucet or dispensing device and check for any

signs of leakage at all tubing connections (Fig. 32). If there is leaking

or bubbling, refer to Troubleshooting, p. 7.

11. Skip to COMPLETING THE INSTALLATION, p. 10.

Residents of Massachusetts, please adhere to the State of Massachusetts

Plumbing Codes. Use a licensed plumber for installation.

1035793_eng.indd 5 6/10/14 4:42 PM

READING THE DISPLAY DURING TREATED WATER FLOW

ELECTRONICS DISPLAY

The Electronics display on the eSpring®Water Puriﬁer keeps track of actual water

usage (gallons/litres) and when the Cartridge was installed. When properly plugged into

an electrical outlet, the Water Puriﬁer will display its status via the Electronic Module

LED display.

STATUS WATER

DROPS CUP

ICON CARTRIDGE

ICON LIFE

INDICATOR BEEPER PHONE COMMENTS/ACTIONS

Normal display Blue Blue Blue Blue Off Off Normal

Top Shroud removed

(Reseat for display) Blue Red* Blue Blue Repeated Off Cup icon On/Red –

Do not operate, replace Top Shroud

Cartridge not recognized Blue Red* Off Off Repeated Off Install Cartridge – Light On/Red

Cup icon On/Red

Lamp malfunction Blue Red* Blue Blue Repeated Red* Phone icon On/Red;

Need replacement Cartridge

Under 10% Cartridge life

remaining Blue Blue Blue

Last

segment

ﬂashing

Once at

ﬂow start Off Order replacement Cartridge

End of Cartridge life Blue Red* Flashing Off Every 2

seconds Off Install Cartridge – Light On/Red

Water Puriﬁer

needs servicing Blue Off Off Off Repeated Red*

Cup icon; Phone icon

Need new Electronic Module

Call Customer Service

Water Puriﬁer

malfunction Flashing Flashing/

Red* Flashing Flashing Constant

tone

Flashing/

Red*

Phone icon On/Red. All other segments ﬂashing

Unplug immediately. Wait 5 minutes. Plug back in and run

treated water. If unsuccessful, call Customer Service.

Blank display Off Off Off Off Off Off

Plug in unit or wait for power to return.

No rolling water drops Not blue,

not moving Off Blue Blue Off Off

No UV treatment - Normal display does not

change when treated water ﬂows. Sensor

malfunction. Call Customer Service.

1035793_eng.indd 6 6/10/14 4:42 PM

CONCERN CAUSE(S) SOLUTION(S)

WATER LEAKS - DIVERTER

Water leaks at Diverter.

Tubing not pushed all the way onto barbs. Tubing needs to be pushed completely onto barbs and nuts hand tightened,

p. 2, Fig. 9.

Nuts not tightened all the way.

Connections at faucet and/or adapter are loose. Tighten all connections between faucet and Diverter. If leaks persist, contact

Customer Service, p. 2.

Water leaks at Diverter pin. Damaged internal seal. Contact Customer Service to order replacement Diverter, p. 12, WTI-0651.

Water ﬂows simultaneously from treated

and untreated ports on Diverter.

Diverter pin not pushed in after each use. Follow Diverter use instructions, p. 3, Fig 14A & B.

Damaged internal seal. Contact Customer Service to order replacement seal.

WATER LEAKS – eSpring®AUXLILARY FAUCET

Water leakage around the connections at

supply connector with ﬂow controller.

Tubing end is not cut evenly. -Remove tubing at connector locations, p. 9, Fig. 32.

-Trim and install tubes, p. 2, Fig. 11; p. 3, Fig. 13.

NOTE: If tubing is too short, contact Customer Service to order additional tubing

and union connector.

Tubing damaged on surface.

Tubing not inserted far enough.

-Remove tubing, p. 9, Fig. 32.

-Mark tubing, p. 4, Fig. 18.

-Install tubing, p. 4, Fig. 21.

Water leaks at tubing connection to faucet. Damaged connection. Contact Customer Service to replace Supply Connector, p. 11, WTI-0601.

Water leaks continuously from end

of spout. Damaged internal seal. Use web site to order replacement Faucet Kit, 10-0663.

Water leaks at spout to faucet

body connection

Spout is not inserted completely. -Remove spout, p. 4, Fig. 19.

-Inspect O-rings.

-Reinsert spout and check for leaks, p. 4, Fig. 19.

If leaking persists, contact Customer Service.

Damaged o-ring on spout.

WATER LEAKS – OTHER

FAUCETS/DISPENSING

DEVICES

Water leakage around the tubing con-

nections at Supply Connector with ﬂow

controller, the faucet connector, and the

Pressure Regulator.

Tubing end is not cut evenly. -Remove tubing at connector locations, p. 9, Fig. 32.

-Trim and install tubes, p. 2, Fig. 11; p. 3, Fig. 13.

NOTE: If tubing is too short, contact Customer Service to order additional tubing

and union connector.

Tubing damaged on surface.

Tubing not inserted far enough.

-Remove tubing, p. 9, Fig. 32.

-Mark tubing, p. 5, Fig. 25.

-Install tubing, p. 5, Fig. 27.

Water leaking at threaded connection or

body of Pressure Regulator. Damaged Pressure Regulator. Contact Customer Service to replace Pressure Regulator, p. 12, WTI-0430.

WATER LEAKS AT UNIT

Water leakage around tubing connections

on Bracket.

Tubing supports not installed (Diverter only)

-Remove tubing, p. 9, Fig. 32.

-Locate and install tubing supports, p. 3, Fig. 12.

-Contact Customer Service to order tubing supports, p. 12, WTI-0432,

if needed.

Tubing cut where it was bonded. (Diverter only) -Remove tubing, p. 9, Fig. 32.

-Re-trim and install tubes, p. 2, Fig. 11; p. 3, Fig. 12-13.

NOTE: If tubing is too short, contact Customer Service to order additional tubing

and union connector.

Tubing is not cut evenly or thoroughly.

Tubing damaged on surface.

Tubing not inserted far enough or not seated well

in notches on back of unit.

-Remove tubing, p. 9, Fig. 32.

-Mark tubing, p. 3, Fig. 12.

-Install tubing, p. 3, Fig. 13.

Water leaking from Bracket. Retaining

Ring or Base.

Bracket not pushed down on Base completely. -Reseat Bracket, p. 9, Fig. 33, 34, 36, 38.

-Reassemble Retaining Ring, p. 10, Fig. 39.

-Reassemble Water Puriﬁer, p. 10, Fig. 40-47.

Retaining Ring not threaded to stop.

Debris on O-ring to Base seal. Look for debris on O-ring and remove, p. 9, Fig. 36.

Damaged O-ring. Contact Customer Service to order replacement O-Ring, p. 11, WTI-0426.

Cartridge not threaded into Bracket completely. Reinstall Cartridge into Bracket, p. 9, Fig. 37.

Defective Bracket. Contact Customer Service to order replacement Bracket, p. 11, WTI-0706.

Damaged Cartridge. Contact Customer Service to order replacement Cartridge, p. 11, 10-0186.

Water leaking at NON-eSpring faucet or

dispensing device.

Improper connection. -Review manufacturer’s instructions.

-Contact manufacturer.

Damaged faucet/dispensing device.

TROUBLESHOOTING

READING THE DISPLAY DURING TREATED WATER FLOW

For more detailed troubleshooting information, contact contact Customer Service:

In the United States, call 1-800-253-6500 M-F 8 AM – 12 AM and Sat. 8:30 AM – 5 PM.

In Canada, call 1-800-265-5470 M-F 8 AM – 12 AM and Sat. 8:30 AM – 5 PM.

STATUS WATER

DROPS CUP

ICON CARTRIDGE

ICON LIFE

INDICATOR BEEPER PHONE COMMENTS/ACTIONS

Normal display Blue Blue Blue Blue Off Off Normal

Top Shroud removed

(Reseat for display) Blue Red* Blue Blue Repeated Off Cup icon On/Red –

Do not operate, replace Top Shroud

Cartridge not recognized Blue Red* Off Off Repeated Off Install Cartridge – Light On/Red

Cup icon On/Red

Lamp malfunction Blue Red* Blue Blue Repeated Red* Phone icon On/Red;

Need replacement Cartridge

Under 10% Cartridge life

remaining Blue Blue Blue

Last

segment

ﬂashing

Once at

ﬂow start Off Order replacement Cartridge

End of Cartridge life Blue Red* Flashing Off Every 2

seconds Off Install Cartridge – Light On/Red

Water Puriﬁer

needs servicing Blue Off Off Off Repeated Red*

Cup icon; Phone icon

Need new Electronic Module

Call Customer Service

Water Puriﬁer

malfunction Flashing Flashing/

Red* Flashing Flashing Constant

tone

Flashing/

Red*

Phone icon On/Red. All other segments ﬂashing

Unplug immediately. Wait 5 minutes. Plug back in and run

treated water. If unsuccessful, call Customer Service.

Blank display Off Off Off Off Off Off

Plug in unit or wait for power to return.

No rolling water drops Not blue,

not moving Off Blue Blue Off Off

No UV treatment - Normal display does not

change when treated water ﬂows. Sensor

malfunction. Call Customer Service.

1035793_eng.indd 7 6/10/14 4:42 PM

TROUBLESHOOTING

CONCERN CAUSE(S) SOLUTION(S)

REDUCED WATER FLOW RATE

Water ﬂow rate out of Diverter has

reduced.

Screen on inlet is clogged. Clean treated water screen with brush.

Screen on the treated water port is clogged. Unscrew treated water port and clean screen with brush.

Water ﬂow rate out of eSpring®Faucet has

reduced or was initially low.

Cold water shut-off valve(s) not fully open. Make sure all shut-off valve(s) are completely opened.

Supply Connector improperly installed (facing the

wrong direction). Check installation p. 4, Fig. 22.

Screen on the Supply Connector with ﬂow con-

troller may be clogged.

-Turn off cold water supply and drain water from line by opening faucet.

-Remove tube from screen side of Supply Connector with ﬂow controller from

cold water supply tube, p. 9, Fig. 32; p. 4, Fig. 22.

-Clean screen with a brush and re-insert tube, p. 4, Fig. 21.

If all above solutions did not help, Cartridge may

be clogged with dirt due to high particle content

in water.

Use the web site to order replacement Cartridge or contact Customer

Service, p. 11, 10-0186.

Water ﬂow rate from other (NON-eSpring

faucet/dispensing device) has reduced. Damaged Pressure Regulator. Contact Customer Service to replace Pressure Regulator, p. 12, WTI-0430.

SMELL, TASTE OR APPEARNACE OF TREATED WATER CHANGED

Water tastes musty.

System not used enough. Daily usage recom-

mended or at least a few times within 2 weeks. Flush for an additional 3 minutes prior to use.

-If this does not work, disinfect Base of unit. Remove Cartridge and put 5 ml

or a teaspoon of household liquid bleach into a cup of cold water. Put solution

into Base and ﬁll ¼ with cold water. Reinstall Cartridge and tubing (Replace-

ment instructions, pp. 9-10). Let sit for 10 minutes. Run water through

System for at least 5 minutes prior to use. If problem is not resolved, use web

site to order a replacement Cartridge, p. 11, 10-0186.

Cartridge not dried out before storing outside

System for more than 1 month.

Cartridge in System not used for more than 1

month.

Water is orange. High iron content. Cartridge is not designed to remove iron. Use of an iron cartridge prior to the

System may extend the life of the Cartridge.

Water smells like rotten eggs. Sulfur reducing bacteria is in the water supply.

NOTE: Cartridge is not designed to remove sulfur, the following solution is

only temporary:

Disinfect Base of unit. Remove Cartridge and put 5 ml or a teaspoon of

household liquid bleach into a cup of cold water. Put solution into Base and ﬁ ll

¼ with cold water. Reinstall Cartridge and tubing (Replacement instructions,

pp. 9-10).

Let sit for 10 minutes. Run water through System for at least 5 minutes

prior to use. If problem is not resolved, use web site to order a replacement

Cartridge, p. 11, 10-0186.

Occasional white sediment or ﬂakes in

water (cloudy ice cubes or white ﬁlm on

boiled water).

Calcium carbonate is in water supply. Cartridge is not designed to remove calcium carbonate. The condition is

normal and no action is needed.

Water does not clear after ﬂushing Trapped air or incomplete ﬂush.

Repeat ﬂush for a minimum of 5 U.S. gallons (20 liters) (approximately 5-15

minutes) 2 additional times. If still not clear, contact Customer Service to

replace Cartridge, p. 11, 10-0186.

Water does not clear. Damaged Cartridge. Contact Customer Service to replace Cartridge, p. 11, 10-0186.

For questions regarding changes in the display, please refer to the table on p. 6.

Below are some common concerns regarding display changes of the Water Puriﬁer.

View Display while troubleshooting.

DISPLAY NOT WORKING

PROPERLY

No lights on the display.

Water Puriﬁer is not plugged into outlet with

continuous power.

Plug Water Puriﬁer into outlet with continuous power. Plug in a nightlight to

verify outlet has power.

Power outage. Do not use the Water Puriﬁer until the power returns.

Electronic Module is not working properly. Refer to Electronic Module display chart on pg. 6 or contact Customer

Service, p. 13 for assistance.

Power Adapter not fully installed. Make sure Power Adapter is fully installed in back of Electronic Module and

plug is fully installed in outlet.

AUDITORY WARNINGS

Inconsistent or no rolling water drops

during treated water ﬂow. Damaged Bracket. Call Customer Service, p. 13 for replacement.

Water Puriﬁer is beeping continuously.

Top Shroud is off or loose. Make sure the cord strain relief is in groove on back of Water Puriﬁer and

replace Top Shroud (Instructions on p. 12, Fig. 48-49).

Cartridge is not working properly. Cartridge not threaded into position (p. 11, Fig. 41). If not, Contact Customer

Service, p. 13 for assistance, Cartridge may need to be replaced.

New Cartridge not fully ﬂushed before Water

Puriﬁer plugged in. Unplug Water Puriﬁer. Flush Cartridge 5 minutes. Plug back in.

Electronic Module is not working properly. Unplug Water Puriﬁer. Wait 5 minutes. Plug back in. Electronic Module may

need to be replaced – Use web site to order replacement, p. 11, WTI-0417.

1035793_eng.indd 8 6/10/14 4:42 PM

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