Ericsson Dialog 4224 Operator Manuel utilisateur

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Dialog 4224 Operator

Operator Terminal for Ericsson MX-ONE™ Telephony System and Ericsson MD110

User Guide

Dialog 4224 Operator2

EN/LZT 103 63 R3A

3Dialog 4224 Operator

Table of Contents

Welcome .......................................................... 4

Important User Information ............................... 6

Description ....................................................... 8

Preparing the terminal .................................... 19

Incoming Calls ............................................... 30

Extending ....................................................... 36

Service Features ............................................ 47

Assistance ..................................................... 60

Outgoing Calls ............................................... 74

Other Useful Features ..................................... 83

Accessories ................................................... 88

Installation ...................................................... 90

Troubleshooting .............................................. 95

Glossary ......................................................... 96

Index .............................................................. 97

Welcome

Dialog 4224 Operator4

Welcome

Welcome to the user guide for the Ericsson Dialog 4224 Operator.

This guide describes the available features of the telephone when it

is connected to Ericsson MX-ONE™ Telephony System and

Ericsson MD110.

The functions and features available with this telephone are

designed for easy use in all different telephone handling situations.

Depending on the version and configuration of the exchange that

your telephone is connected to, some of the functions and features

that are described in this user guide may not be available. There

may also be some differences in the way your telephone is

programmed. Please consult your system administrator if you need

further information.

Some markets use differing codes for some features. In this guide

they are described using the most common code.

The latest version of the user guide can be downloaded from:

http://www.ericsson.com/enterprise/library/manuals.shtml

Note: Dialog 4224 Operator is a system terminal, i.e. it can

only be used for an Ericsson private branch exchange that

supports this type of phone.

5Dialog 4224 Operator

Welcome

stored in retrieval systems, or transmitted in any form or by any

means, electronic, mechanical, photocopying, recording or

otherwise, without prior written permission of the publisher except

in accordance with the following terms.

When this publication is made available on Ericsson media,

Ericsson gives its consent to downloading and printing copies of

the content provided in this file only for private use and not for

redistribution. No parts of this publication may be subject to

alteration, modification or commercial use. Ericsson will not be

liable for any damages arising from use of an illegal modified or

altered publication.

Warranty

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH

REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED

TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be

liable for errors contained herein nor for incidental or consequential

damages in connection with the furnishing, performance or use of

this material.

Declaration of conformity

Hereby, Ericsson Enterprise AB, declares that this terminal, is in

conformity with the essential requirements and other relevant

provisions of the European R&TTE directive 1999/5/EC.

Details to be found at: http://www.ericsson.com/sdoc.

Important User Information

Dialog 4224 Operator6

Important User Information

Safety instructions

Save these instructions.

Read these safety instructions before use!

Note: When using your telephone or connected

equipment, the following basic safety precautions should

always be followed to reduce risk of fire, electrical shock

and other personal injury.

• Follow instructions in the equipment's user guide or other

documentation.

• Always install equipment in a location and environment for which it is

designed.

• For mains powered telephones: Only operate with the mains power

voltage indicated. If you are uncertain of the type of power supplied to the

building, consult property management or your local power company.

• For mains powered telephones: Avoid placing the telephone's power

cable where it can be exposed to mechanical pressure as this may

damage the cable. If the power supply cord or plug is damaged,

disconnect the product and contact qualified service personnel.

• Headsets used with this equipment must comply with EN/IEC 60950-1

and for Australia AS/NZS 60950:2000.

• Do not make any changes or modifications to equipment without seeking

approval from the party responsible for compliance. Unauthorized

changes or modifications could void the user's authority to operate the

equipment.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• Do not spill liquid of any kind on the product or use the equipment near

water, for example, near a bathtub, washbowl, and kitchen sink, in a wet

basement or near a swimming pool.

• Do not insert any object into equipment slots that is not part of the

product or auxiliary product.

• Do not disassemble the product. Contact a qualified service agency

when service or repair work is required.

• Do not use a telephone (other than cordless type) during an electrical

storm.

Disposal of the product

Your product should not be placed in municipal waste. Please check local

regulations for disposal of electronic products.

7Dialog 4224 Operator

Important User Information

How this User Guide works

The initial section of the User Guide introduces the equipment and

familiarises you with the layout of the Dialog 4224 Operator.

The main body of the User Guide covers all the operating functions

e.g. answering and extending calls.

The conventions used within this section are:

Actions appear in an alternative bold typeface and the key

diagram appears in the left hand margin opposite the text.

For example:

ÔAutomatic

answer Press.

The systems response is shown with explanatory text and, if

relevant, a display picture.

Description

Dialog 4224 Operator8

Description

The terminal

The Dialog 4224 Operator uses a combination of advanced digital

technology, ISDN communication principles and distributed stored

program control.

This makes it the perfect choice for an organisation that knows the

value of fast and precise information handling.

The terminal consists of two components:

• Display unit which displays call information using alphanumeric

characters.

• Handset or headset (headset is optional).

The handset is equipped with hearing aid function as standard.

9Dialog 4224 Operator

Description

Dialog 4224 Operator

20 21

Description

Dialog 4224 Operator10

1Display

5x40 characters. See section “Display information” on page 14.

2On/Off

Switches the operator terminal on or off. Also used to deny more

calls to the terminal. See section “On/Off duty” on page 19.

Note: If all operator terminals are in OFF state the exchange

will be switched for Night Service.

3Meter

To mark an outgoing external line call for metering. See section

“Recall from a metered call” on page 55.

4Serial

Used when an external caller wants to talk to several people in

sequence. The call is automatically recalled to the terminal when

the internal party goes on hook. See section “Serial calls” on

page 56.

5Page

To access the paging capabilities. See sections “Paging unit” on

page 44 and “To paging unit” on page 80.

6Alarm

To acknowledge any system alarms. Key lamp flashes slowly at

alarms and shows steady light when the alarm is acknowledged.

See section “Alarm” on page 85.

7 Automatic answer

Automatic answer mode. Calls are automatically switched through,

in the received order, without having to press the answer/extend

key. Key lamp shows steady light when automatic answer is

activated. See section “Manual or automatic answer” on page 21.

8 Automatic extending

Automatic extend mode. Calls are automatically extended, after the

last entered digit, without having to press the answer/extend key.

Key lamp shows steady light when automatic answer is activated.

See section “Manual or automatic extending” on page 22.

9 Continuous ring

Continous ring mode. Incoming calls are signalled with repeated

ring signals. Key lamp shows steady light when continuous ring is

activated.

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