Epson 1660 - Perfection Photo Dimensions

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PSB.2007.04.001

EPSON Product Support Bulletin

Date: April 2, 2007 Originator: VS

PSB #: PSB.2007.04.001 Authorization:

Reference: TI 06-0491 Rev.B Total Pages: 2

Product(s): Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection

3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/

1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT-

2500/15000/30000 series scanners

Subject: Scanning Application Force Quits on Mac OS 10.4

This bulletin was created to inform you of an error that may occur when opening a TWAIN-

compliant scanning application on a Macintosh computer running OS 10.4.

Description of Problem:

When launching a Twain-compliant scanning application after deleting your Epson Scan driver

with an Epson Scan uninstaller not compatible with your scanner model, the application will

force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a

Perfection 3490 driver will cause your scanning application to suddenly close during start-up.

This issue affects the following TWAIN-compliant applications:

EPSON Creativity Suite When pressing the Scan button, the Scan

Assistant force quits

Copy Utility Force quits during start-up

Photo Impression Force quits during start-up

Photoshop Elements Force quits during start-up

Photoshop Force quits during start-up

Photoshop CS2 Force quits during start-up

This issue can also occur under the following conditions:

1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can

2) Upgrading your scanner and using the Epson Scan driver from the new scanner to

delete the driver from the older scanner, and then installing the new driver

Operating Systems Effected:

Mac OS 10.4 to 10.4.9

Affected Epson Scan Driver Versions:

2.70A or later

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PSB.2007.04.001

Correct Procedure for Deleting Epson Scan Driver:

!Use the driver specifically written for your scanner model to uninstall the Epson Scan

driver.

!If you have more than one Epson scanner model on your computer, use the driver

specifically written for each scanner to uninstall its respective device driver.

!If upgrading from a Power PC-based Epson Scan driver to a Universal Binary driver,

first delete the Power PC driver using only the Power PC driver for your scanner model.

Then install the Universal Binary driver.

If the above procedure does not resolve the problem, then manually verify that the Epson

Scan files and folders, listed below, have been deleted.

!EPSON Scan (in Applications Folder)

!EPSON*********.ds (****** = scanner model)---located in the Library / Image Capture /

TWAIN Data Sources folder

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EPSON PRODUCT SUPPORT BULLETIN

Date: 2/2/2004 Originator: RY

PSB #: PSB.2004.02.004 Authorization: /DS

Reference: TE03-389 Rev. A Total Pages: 2

Product(s): Expression 1600/1680/1640XL Series Scanners; Perfection

610/640/1200/1240/1250/1260/1640/1650/1660/1670/2400/2450/3170/3200

Series Scanners; Stylus CX5200/CX3200/CX5400 All-in-One Products

Subject: EPSON Scan TWAIN Ver. 1.28 for Mac OS 10.2 to 10.3

This bulletin was created to inform you of an updated Epson Scan Twain Driver (1.28A) for the

following models: Perfection 610/640/1200/1240/1250/1260/1640/

1650/1660/1670/2400/2450/3170/3200 series scanners, Stylus CX3200/CX5200/CX5400

multi-function devices, Expression 1600/1680/1640XL series scanners.

Reason:

The new Epson Scan driver improves functionality when scanning in Mac OS 10.3. See the

next section for the list of changes included in the new driver.

Driver Improvements:

•Enables Epson Scan to start when the Scan button is pushed.

•Enables Epson Scan to start even if the volume name (Hard Disk) on the desktop is

only 2 bytes (2 characters) in length.

•Eliminates the error “Epson scan cannot be started”, which occurs when the USB

cable is disconnected while Epson scan is loading.

•Corrects lock-up issues when using the Zoom tool in Epson Scan.

•Corrects functionality issues and mouse cursor lock-ups when using the Histogram

Adjustment, Tone Correction and Image Adjustment tools or when clicking on each

tool’s Title bar.

•Prevents Epson Scan from unexpectedly quitting when scanning two or more times

from PhotoShop with a Perfection 1250 scanner.

•Prevents Epson Scan from locking up when scanning from a Perfection 3200

scanner with a Firewire connection.

•Prevents Epson Scan from unexpectedly quitting when removing the Firewire cable

from a Perfection 3200 scanner while Epson Scan is open.

•Prevents the Epson Scan Utility from freezing when using the Perfection 1250 or

1260 scanner.

•Enables Epson Scan to launch properly when scanning from an Expression 1680/ or

1640XL with a Firewire connection.

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Limitations of new driver:

•This driver does not support “Fast User Switching” in OS 10.3. This feature must be

turned off before using Epson Scan.

•You may receive an error “Epson Scan cannot be started” when trying to scan from

a Perfection 2450 that is connected to a USB 2.0 supported port. To avoid this error,

use a Firewire connection or a USB 1.1 only supported port.

•Not all the scanner models on this list support Color Restoration and Dust Removal

so these settings may be unavailable in Epson Scan.

•If experiencing unstable operation when scanning from a Perfection 1250 or 1260

scanner, restart your system.

•If the computer goes into “sleep mode” and this setting was enabled in the Apple

Menu and you try to switch to a different mode after doing a preview scan in

Photoshop, the Epson Scan driver will freeze. This does not happen if the computer

goes into “sleep mode” after screen saver has started. To avoid lock-ups, change

the scanning mode before the computer goes into “sleep mode” or re-launch Epson

Scan after the computer wakes up and then change modes.

•After scanning with the Perfection 1250, if you then close Epson Scan and

disconnect the USB cable, a scanner model selection dialog box may appear on the

screen. Click “No” and the box closes. You can scan normally afterwards.

Action:

The new driver is available on the Epson web site. Go to www.epson.com and click on Drivers

& Downloads. Select your scanner model. On the Downloads page look for TWAIN Driver and

Epson Scan Utility v.1.28A in the Macintosh section.

To Install Epson Scan 1.28A:

1. Launch the EPSON Scan Installer and follow the on screen instructions.

2. After the TWAIN has been installed, connect the USB or Firewire interface cable from the

scanner to the computer.

To Uninstall Epson Scan 1.28A:

1. Disconnect the USB interface cable from the scanner.

2. Launch the EPSON Scan Installer.

3. Open the drop-down menu where you see “Easy Install” and select “Uninstall”.

4. Click the Uninstall button.

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EPSON Product Support Bulletin

Date: 04/30/2003 Originator: VS

PSB #: PSB.2003.05.008 Authorization:

Reference: N/A Total Pages: 3

Product(s): Perfection 1240/1250/1640/1650/1260/1660/2400/2450

Subject: Installing Smart Panel on a drive other than “C:”

This bulletin was created to inform you of a procedure for installing Smart Panel on drives

other than “C:”.

Description:

Smart Panel will install on Drive C: by default. The procedure for specifying a different drive

isn’t immediately apparent.

Solution:

The following steps will allow most of Smart Panel to install on a different drive letter other

than the default. The Epson Twain and Scan to Web programs will only install on drive C:\.

01) Using "Auto Run" let the installation start, then "Cancel" the installation at the program

selection screen.

02) Using Windows Explorer, locate the Epson CD, open the "Installers" folder

03) Open the "SPANEL" folder found in the Installers folder

03) Open the "American" folder found in the “SPANEL” folder, and double-click on the "Setup"

file with the "Monitor/computer" icon

04) Advance through the "Agreement" screens

05) At the "Choose Designation Location" screen click on "Browse" (See example on next

page)

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06) Click on the "Path Line" and using the back arrow back up the cursor to the drive letter and

change it to the desired "drive" letter.

07) Click on "OK"

08) For the message to create the necessary folders, click "YES"

09) Click "Next"

10) Continue with "installation"

11) Follow steps 5 through 9 for "Copy Utility" installation

12) Follow steps 5 through 9 for any other Smart Panel applet to be installed

13) If Epson Twain has not been installed, go to "Twain 5.x" and run disk 1

14) Restart system and test the software with the scanner

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EPSON PRODUCT SUPPORT BULLETIN

Date: 4/30/2003 Originator: VS

PSB #: PSB.2003.05.006 Authorization:

Reference: N/A Total Pages: 1

Product(s): Perfection 1240/1250/1640/1650/1260/1660/2400/2450

Subject: Making Adjustments in Epson Twain 5.X.X

This bulletin was created to inform you of a procedure for making adjustments in Epson Twain

5.X.X

Description:

01) When using the TPU (transparency adapter) in manual mode or auto mode the

scanned image is not correctly detected.

02) The scanned TPU image has a color cast to it.

Solution:

01) If Epson twain is in full auto mode:

a) Click “Cancel” and then “Manual” to get into manual mode.

b) Click on the “Configuration tab”

c) Remove the check mark or dot from “Auto Thumbnail” option.

i. This will allow “manual” selection for the TPU type of film.

ii. This will allow “manual” marquees.

02) If the scanned TPU image has a color cast:

a) Marquee the image making sure none of the border of the film strip/slide is

included.

b) Do a magnified preview of the marquee to verify border.

c) Using the “tools” bar (color wheel, wench and screwdriver) make final

adjustments to the image.

i. Click on “Settings” and clear “User Defined” and give these settings a

name (e.g. “positive film”).

ii. When scanning similar images in the future, this new color correction can

be selected from the “Settings” option.

Page 1 of 2

EPSON PRODUCT SUPPORT BULLETIN

Date: 05/01/2003 Originator: JD

PSB # PSB.2003.05.004 Authorization:

Reference: TE02-629 Rev.A Total Pages: 2

Product(s): Perfection 1260/1660 Photo/2400 Photo/3200 Photo/Stylus CX3200/5200

Series

Subject: Smart Panel Installation on Windows XP with Service Pack 1

This bulletin was created to inform you of an issue that can occur when installing Smart Panel 2.5A

or 2.6A on a computer running Windows XP (Home or Professional) with Service Pack 1 and the

Critical Updates. ESP 2.5A is bundled with the Perfection 1260/1660 and 2400 series scanners.

ESP 2.6A is bundled with the Perfection 3200 series and Stylus CX3200/5200 all-in-one products.

Description:

If Service Pack 1 and the Critical Updates are already installed on your PC, once you begin the

Smart Panel installation, the installer for each applet will return an error. Refer to the examples in

red.

Launch Scan to PIM installer error -2147024891, can’t install scan to PIM file

Launch Scan to Web installer error -2147024891, can’t install scan to Web file

Launch Scan to Photo Print installer error -2147024891, can't install Photo Print file

Launch Scan to PIM installer error -2147024891, can't install scan to PIM file

During the installation the applet installer may also return additional error messages. See examples in red.

cannot launch d:\installers\epweb\american\setup.inx

cannot launch d:\installers\ecopy\american\disk1\setup.inx.

Solution:

1) Navigate to Add/Remove Programs in Control Panel. Remove Smart Panel and all of the following listed

applications:

a. Epson Twain 5

b. Scan to Web

c. PhotoPrint

d. Epson Copy utility

e. Arcsoft PhotoImpression

Note: If any of the programs cannot be removed properly, then skip to the next step.

2) Find and remove all Smart Panel and Twain related files or folders. They are located in the following

folders:

a. epfb5 (default folder) located in C:\Windows\twain_32

b. epson (default folder) located in C:\Program Files\*

*Note:Open the Epson folder and remove only these folders: Convert, Copy Utility, Photo Print, ScanTo

Web and Smart Panel.

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3) Unplug the USB cable from the scanner and close all open programs, including virus protection, screen

savers and any programs running in the background.

4) Download DelReg2.5.exe from the Newsoft web site to remove the Smart Panel Registry entries. Use

this URL to find the DelReg download page:

http://www.newsoftinc.com/download/patch/esp/American/DelReg2.5.exe

5) Download and install a patch from Microsoft's web site. Use this URL to find the download page:

http://www.microsoft.com/downloads

In the Keywords field, enter Q329623 and click Go.

You will see the following download page:

Issue with DirectX May Cause DVD Players To Not Work

Do not be confused by the page title. This is the correct link and patch. Select the same language that you

will use for installing Smart Panel and click Download. Open the patch file and follow the onscreen

instructions to install the patch. Restart the computer.

6) Insert the product installation CD and reinstall all programs. Reconnect the scanner. You will now be able to

successfully launch and use Smart Panel.

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