EFTPOS 1i Manuel utilisateur

EFTPOS 1i

Here to help explain your EFTPOS 1i Terminal.

Get in touch

Westpac Merchant Business

Solutions Help Desk

Service, Sales and Support

Terminal Diculties

Stationery Orders

1800 029 749

(24 hours a day, 7 days a week.)

Cardholder behaving suspiciously

132 415 (Extension 500)

Linkly Support

Linkly provides the software that

allows communication between

your terminal and your point of sale

software.

linkly.com.au

02 9998 9800

Monday to Friday: 8:30am – 10:00pm

(Sydney time)

Saturday: 10:00am – 5:00pm

(Sydney time)

Sunday: 10:00am – 3:00pm

(Sydney time)

Please have your merchant and

terminal numbers ready.

Being aware of error messages you

are experiencing will come in handy

to ensure your issues are resolved.

For more information, please refer to

the EFTPOS 1i User Guide located at

westpac.com.au

3G/GPRS and Bluetooth®connectivity

Setting up 3G/

GPRS backup

communications

To conﬁgure 3G/GPRS, please follow the below steps:

1. Press #998 on the PINpad.

2. Press 8 to conﬁgure GPRS.

In the event that your main communication method is down,

the terminal will automatically failover to 3G/GPRS backup

communications.

Setting up Bluetooth

to base connectivity

1. Connect the terminal base to a power point using the provided

power cable.

2. Please then plug in the terminal’s base to your POS using a

supported communications method (serial or USB connections).

3. Place your terminal on the base for charging.

4. The terminal will prompt to turn on Bluetooth on the base to

conﬁgure the pairing.

5. Once paired the screen will display ‘pairing successful’.

Note: The terminal can function in a wireless mode whilst

connected with its base using Bluetooth communications.

Processing transactions

Processing a purchase 1. Initiate a purchase transaction via the POS interface.

2. The terminal will prompt you to Tap, Insert or Swipe the

customer’s card.

3. If a contactless card is presented, position the card above the

terminal screen for processing.

4. The terminal will advise if the transaction has been approved or

declined and print a receipt.

5. Alternatively, for Insert or Swipe card processing, select the

account type on the terminal.

6. The terminal will prompt for the customer to enter their PIN (if

required) and then press ENTER.

7. The terminal will advise if the purchase has been approved or

declined.

Note: If the terminal is in standalone-lite mode, then the purchase

amount is entered on the terminal and not the POS interface.

Settlement and all other functions are completed on the terminal

as the terminal is not connected to the POS.

Processing a cash only

transaction

1. Initiate a cash only transaction via the POS interface.

2. Insert/swipe the customer’s card.

3. Select the account type (Cheque and savings accounts only).

4. Have the customer enter their PIN and press ENTER.

5. The terminal will advise if the transaction has been approved or

declined.

Processing a refund 1. Initiate a refund on the POS interface.

2. The terminal will prompt you to Tap, Insert or Swipe the

customer’s card.

3. If a contactless card is presented, position the card above the

terminal screen. The terminal will advise if the transaction has

been approved or declined and print a receipt.

4. Alternatively, for Insert or Swipe card processing, select the

account type on the terminal.

5. The terminal will prompt for the customer to enter their PIN (if

required) and then press ENTER.

6. The terminal will advise if the refund has been approved or

declined.

Processing a Settlement

Processing a

Settlement

Automatic Settlement

i. Your terminal will settle automatically every day at a

pre-programmed time.

ii. This is set up when your facility is ﬁrst established. If required,

you can contact Merchant Business Solutions to change your

Auto Settlement time.

Manual Settlement

i. You have the option to perform a manual settlement anytime

throughout the day prior to the auto settlement. This function

allows you to manually settle the current trading day.

ii. Initiate a settlement transaction via the POS interface.

iii. The terminal will connect to the bank and begin settlement.

Note: A settlement can only be performed once in a 24-hour

period. You will receive a (97) CANNOT SETTLE response if you

have attempted to settle more than once. You cannot settle

between 9:30pm and 11:00pm (AEST).

Transaction reporting

Reprinting the last

transaction

1. Initiate reprint receipt via the POS.

2. The last transaction receipt will be printed.

Printing a

pre-settlement report

1. Initiate the transaction via the POS.

2. An “approved” message will display when the pre-settlement

report is successful.

Manual terminal

settlement

1. Initiate a settlement via the POS.

2. The terminal will connect to the bank and begin settlement.

Note: This function is not applicable for auto Settlement and is not

available between 9:30pm and 11:00pm (AEST).

Reprinting the last

Settlement

1. Initiate last settlement via the POS.

2. The last transaction receipt will be printed.

Response codes

Response Codes are numeric or alphanumeric codes located on the transaction

receipt. These codes are used to determine the reason why a transaction may have

been declined.

If you receive a declined transaction Response Code not listed below, you should

visit westpac.com.au/response-codes for helpful tips on what action to take after a

transaction is declined.

00: APPROVED

• The transaction has been approved.

01: DECLINED CALL FOR AUTH

• Do not re-attempt the transaction.

• Ask for another form of payment.

• Advise the customer to contact their card issuer.

05: DECLINED CANNOT PAY

• Do not re-attempt the transaction.

• Ask for another form of payment.

• Advise the customer to contact their card issuer.

12: DECLINED TRANSACTION INVALID

• Do not re-attempt the transaction.

• Ask for another form of payment.

• Advise the customer to contact their card issuer.

51: CANNOT PAY

• Insucient funds.

• Obtain another form of payment.

• Advise cardholder to contact card issuer.

54: EXPIRED CARD

• Check the card expiry date.

• Ask for another form of payment.

• Advise cardholder to contact card issuer.

55: UNABLE TO AUTHORISE

• The cardholder has entered the wrong PIN.

• Retry the transaction with the correct PIN.

61: CANNOT PAY

• Obtain another form of payment.

• Advise cardholder to contact card issuer.

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