1. Enter the terminals main menu by pressing the ALPHA button
2. Select the 'batch' option
3. Select the 'void' option
4. Enter the invoice number of the transaction you want to void and press enter
5. The amount of the void will show on screen. Press enter to conrm.
6. The terminal prints a void receipt & displays a message on LCD when void completes
Process a void
A refund is dierent to a void. A refund is used after a transaction has been settled.
Refunds typically dont credit the customers account until 24hrs later.
1. On the main screen tap on or use arrow keys to select REFUND
2. Enter your 4-digit password and the refund amount
3. Tap or insert card (no PIN required)
4. The terminal prints a refund receipt & displays a message on LCD when refund completes
Process a refund
A Void is used when a transaction is made in error or the customer has been debited the
wrong amount. A void can only be issued for transactions that are pending settlement
and are within the current batch. A void will credit the customers account straight away
if their card issuer supports this transaciton type.
NB: By default eCOMM will auto-settle every terminal between 11pm and midnight daily.
If auto-settle is not congured on your terminal, please do the following:
1. On the main screen tap on or use arrow keys to select SETTLE
2. You must enter your 4-digit password
3. Conrm all totals are correct
4. Tap or use arrow keys and then the green button to select YES on screen
How to settle (batch)
The S900 terminal can be charged by inserting the power cable into the power socket,
located at the front of the device under the chip card slot. Alternatively, If you have a
charging base station, simply place the unit onto the base station.
The VX680 terminal can be charged by inserting the power cable into the power port at
the front of the device under the chip card slot. Alternatively, If you have a charging base
station, simply place the unit onto the base station.
How to charge your mobile terminal
Quick Guide To Essential Operations Page 9
